breakfast was good, just wish they fixed sausage or bacon sometime, it was just ham everyday

building is great - fantastic open lobby, great gym, quiet and nice, clean rooms

rooms and gym

clean, very comfortable, nice staff. breakfast has many options, late check out time, nice pool.

coffee maker, bar fridge and bottle water in

clean. large pool

room was good. liked pool area and gym.

a nicer view, although it really didn't matter as we spent all of our free time up at the rooftop pool

the rooftop was gorgeous with the pool and lounge chairs along with a gym and restaurant as well

are a bit underwhelming and its a little hard to navigate room service food is not good and costs almost as much as the

had the breakfast buffet and it was really good there is a beautiful pool deck, gym and patio with lots of pools and a hot tub

great pool and swim up bar

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach being so kid friendly

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

the only adult pool is an oversized hot tub that is too hot to spend much time in on warm days

big pool and beach access was a plus

we were a family of 4 (kids 9

the door to the room service return was not very secure and left me feeling unsafe

24 hour all-inclusive room service. everyone was ridiculously nice and happy to help us.

breakfast buffet and variety of daily menus.

eakfast hall was good)

the activities are limited , the mini golf course is in terrible shape, the arcade is virtually impossible to set and start independently

liked they had different pools: active noisy one, quiet adult only one and kids pool

the food at the buffet, breakfast and dinner was luke warm--italian night at the buffet was an embarrassment, with little

breakfast was very good especially at the pergola

resort has many activities to do from ping pong, foosball, video games, multiple pools, mini golf, and pool tables

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

entertainment staff was great they kept the pool fun with activities but were great when you just wanted to relax

the spa and hydrotherapy was nice

spa was great!

the hotel pool is great

the food is okay, the breakfast buffet is the highlight with many options and several truly delicious mexican dishes

the pool bar staff were awesome

we loved the vip feeling of royal, with access to bar with better liquor, vip pool and beach booths, vip check in with welcome drink, and vip

esmeralda in the buffet restaurant and bartender benjamin and cocktail server annabelle at the lobby bar were fantastic

breakfast and dinner main buffet meals were only adequate at best and the buffet seating was

on the beach, beach beds, royal level pool, bars and bar staff and premium liquors, royal level breakfast restaurant

but we felt like they used the same stuff to clean the bathroom and the kitchen because both smelled the

they ask for a few minutes of your time and sign you up for a breakfast

food was good, room service fast.

bikes- competitors are $11 for a full 24 hour period and much better bikes your drinks at the bar are the worst i have ever

the food was great room service the beach wasnt over crowded it was great

pool, but we knew that going in

we have a view over the staff entrance and the parking garage next door

i ordered room service several time and the food was delicious

minor thing...no pool.

was perfect for us- clean, parking, quite, hotel restaurant made great mojito s and really good food

proximity to the pool and ocean

pool, cafe, and access to the ocean were nice.

the pool and ocean were a hop, skip from the lobby

the view from our room over to the sea was awesome and the pools were lovely

of the staff, the cleanliness in the rooms and hotel, the friendly mexican family atmosphere, big pool, great location, right on the beach

amazing breakfast included

the music in the pool areas and some common areas was generally too loud for my taste.

i would have enjoyed some more protein with my breakfast such as ham or bacon.

nice pool

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard all night - large balcony - the hotel

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

staff was excellent, and the pool was nice.

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

ffet), but deplorable for supper

too bad the outdoor pool wasn’t’t heated

fun fitness and dance programs

- one is just a small area with a bar, one is a sports pool with games all the time, one is a kids pool which is very small

the fitness facility was nice

we have kids they need to start eating at 11

clean, lots of areas with activities geared to different groups - families, sports, quiet pool, etc

needs tlc. pool was not clean

no cushions or pool towels

pool, the aquatic life

rds, turtles, iguanas, crocodiles), the friendly and accommodating staff,

should have had more bartenders on and more than one bar open during the day wait was too long for drinks

the big signs about 'do not reserve sun beds if you are not in the pool' meant nothing, there is a point in the day where people is having a meal in the restaurant

no, we like everything...the beach and pools are very close to the rooms.

the overall size of the property, the pool area, beach

it was great for kids. staff was really friendly

polo the pool bartender was great

the taco bar by the pool was great! love the set up of all the restaurants like a strip mall.

3 pools, 9 restaurants, super king beds, 24/7 room service, cafe - what is not to love, the taco bar was

in the pool on far right the concrete loungers were very uncomfortable

the taco bar by the pool was great! love the set up of all the restaurants like a strip mall.

excellent breakfast

the breakfast did not have the same selection as pre-covid, but was good, filled the tummy and was

it’s close to the airport. there is a nice pool.

close to airport. reasonable rates for short stay. nice pool. great breakfast.

they had a breakfast and free internet

the pool area looked like a waterpark full of kids

the food, pools , activities, breakfast

the pool area looked like a waterpark full of kids

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

had very good variety, our room, very clean and comfortable, but my favorite place was the adults pool, the infinity pool was awesome

day we arrived we found it hard to find a lounge chair at the pool since so many people had saved chairs and were not using them

nice pool and beach area. great breakfast buffet. nice evening entertainment. friendly staff

great service kids friendly and great food and staff

in 2023, the pool was very cloudy and the water fountains weren't working

the gym

like the room, the pool, breakfast at la casona, nice dinner at the italian restaurant, the staff was very nice

swim up bar is very fun and the pool staff were exceptional

the bar has no drinks other than margaritas and the sort no cocktails at all

the pool

shallow beach, perfect for kids

i preferred this hotel pool and beach set up over the riu palace next door

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

kids were entertained

there is a gym and spa on the property

there is a gym and spa on the property

room was large,bed was comfortable breakfast was good

facilities were clean and bed was comfortable, wifi was fast, breakfast was good.

free internet breakfast good room service supplied by adjacent hotel at reasonable prices parking prohibited in

there were no clean towels in the gym

the wifi was also fast

rooms have coffee makers and there is a nice basic breakfast in the morning

slow service in the bar area

a lovely pool

would be nice if it had a little lounge bar area

the breakfast is wonderful with lots of choices

further, i didn't like the private pool area set up at all

lf around) and pool with bar

say enough of the rooms , staff , food if you want to relax , avoid the noise , masses , crowded pools and feel special , this is the place for you

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

great place to get away and relax. spa is awesome!!

breakfast was absolutely wonderful.

i really liked the fact i can have a double room with 2 bathrooms for me and my kids.

location is perfect, staff was really nice and the kids club was great for my girls

kids club activities were non-existent

often no dry towels at the pool

the float up bar was super fun

breakfast and food was fantastic

we enjoyed room service which was excellent

enjoyed the breakfast almost every day of our stay

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got in

located near airport, clean facility, great wifi, comfortable beds

pretty good breakfast

breakfast was not included, no microwave, no mini frig.

guest laundry. breakfast fare. shuttle service & pedro.

breakfast should be included for the price and need a better breakfast selection

we visited the spa and all but one restaurant on the property

force to wear a mask at the gym, only cardiovascular machines you are not

love the views- the pool - sunset and the location. good food. they lend you beach toys for kids

the location is beautiful. there spa is so relaxing and the restaurant foods are so delicious.

nice pool, whirl pool, beach

pool was shallow no deep end for swimmers

the buffet, facilites open late gym and pool

had a few of our meals there and they were very gppd, bar tender was excellent

ople talking, laughing or kids) and also from the rooms close by

pool wasn t cold

salad bar was almost empty and we were first in for the seating

we came here 15 years ago for our honeymoon and enjoyed it so much that we wanted to bring our kids

the lobby bar by the big banyan tree was absolutely beautiful and so comfortable

resort was safe and easy with kids

no where for kids to swim after 6pm other than the ocean

smell at the pool, smelled like pee all the time

breakfast buffet was good

breakfast is mediocre absolutely no taste , weird options to eat for breakfast, chilaquiles were so

swim up bar should have been located in an adults only area of the pool

pool was fantastic, the bar is great, beds are comfortable

also the grilled meat station at dinner and taco station at breakfast

pool music too loud

area, neither in the rooms no real balcony in the standard rooms no freshly brewed coffee for breakfast (only instant

the breakfast was good . everything else was not . they need more variety food in menu.

wifi near the pool in the beach area, neither in the rooms no real balcony in the standard rooms no freshly

was nice having starbucks coffee at the lobby and the girl at the bar was incredibly nice

erly busy) and the drinks are mostly juice.

no room service no restaurante after 23.00 no place to buy water after 23.00 no servibar

it was very nice. the margaritas at the bar were delicious

from 3 to 4 pm they have happy hour at the pool bar where a selection of drinks is priced two for one

didn’t get room service any of the nights we were there

was not free unless you were in the lobby or in the bar near the lobby

were really nice, food was really good (even for a vegetarian), entertainment was great and the spa was fantastic

i loved the temperature and style of the pools

kids club was closed, spa was closed, construction. wish there was a kids area in the pool.

comfortable, good gym, descent pool

the food for room service was lousy

it says in the listing free shuttle but that s only back to the airport, not from and only if they are picking someone else

no airport shuttle. could use a microwave in lobby area

airport shuttle shuttle service was great

the kids pool was the highlight for him

didn t really like the dinner from the buffet but the room service was really good

another pool had a side that s shallow and perfect for small kids

the kids entertainment and facilities are great, food is excellent, great clean beach, very attentive

she was at a different location, it was difficult to get service at the pools, but there were 3 bars close by to get drinks myself

was too much loud noise around the pool

pool/bar massage on the beach special restaurants fox sports channel thatch roof bar our maid

the gym is small but has a few good machines

no wifi in rooms.

location, parking, easy access to the beach

not enough unbrellas around pool also too many kids in pool ?

the breakfast was good ud83dudc4dud83cudffc, and the staff was helpful

the pool is small and lovely

the pool was the perfect temperature

there’s also a snack bar by the pool for when the main restaurant is closed between meal times

the hacienda is beautiful and peaceful. the pool is perfect - we spent most of our time there.

the bar was awesome we said suprise us and they made awesome drink that we couldn’t get enough

attention at the pool and pool bar, the food was delicious at the adults only restaurant and breakfast restaurant

their front of house were not helpful in anyway - 2 of them didnt' know where the fitness center was

definitely worth the value, drinks were always great and pool was spotless

food was not so good. gym was terrible and no elevator yet in new building.

we made friends everyday in the pool area

swimming pool was closed, so the ones available were either crowded and noisy or full of kids

pool should stay a open a lil later

the food was typical buffet style - better for large families and kids than for tasty variety

we especially like the omelet bar, the pineapple and yogurt

the “rules” they have for the pool and kid area are so stupid they sell floaties but the kids can’t wear them to the pool or kids area

i like the resort coffee shop and you had a stocked bar fridge which was a nice touch

family chose this all inclusive resort primarily for the newly installed kids water park and the location

there was plenty of variety of food in the buffett for breakfast

the pool was out of service

giving me a early check in

ground parking, have to stop at lobby every time you want lo leave to scan ticket , it s a bit far from

comfortable beds and very thankful for an early check in

there is even an amusement park for young kids; eight and under would most likely enjoy it

the gym was not open.

nothing, it was fantastic. adults only was a huge bonus.

i liked the view from the roof, the fast wifi, the smart tv, and the staff was great

the restaurant food quality was excellent; very clean; centrally located; adults only is such a bonus

small but pretty gym

was nice that the pool with the waterslide was in the back and all the screaming kids weren’t in the main pool the

the infinity pool was nice. our room was spacious with a beautiful view.

the location was fabulous. lovely swimming pool and very comfortable chairs.

pool and location by the ocean

quiet location of our room overlooking the pool-ocean.

young adults and kids seemed to have no issue with them but that furniture is a one reason we'll not be back

they could do with changing the music sometimes in the pool area

an adult only pool which was very nice

breakfast good

and paul at restaurant la palma, as well as the wonderful bodyguard who took great care of the kids and ensured everything ran smoothly

maybe a little more activities for 8-9 year old kids.

like it was understaffed in terms of service at the pool bar as well as delays in ordering food at dinner with in their

best to upgrade to the private pool and bar and food

really don't need to go out of the hotel they have different activities for kids and adults

like the breakfast, love the restaurants however i did not care for the lunch buffet

loved outside kitchen although could be upgraded

property, well maintained, with nice layout for pool and restaurant

children and some youngsters was in pool clothes on ???

i thought it was illegal to smoke at pool side

wifi is iffy at times and doesn t work in all rooms

good gym and spa too

t paved so being driven in/out was uncomfortable); spa was excellent

full kitchen (not that we used it) (+) kitchenette, dining/living room, two full bathrooms, and a very large balcony with table for four (+) it had a full kitchen and 2 bathrooms

, you may be disappointed

were reserving pool chairs at 7am with their towels and other belongings, but they were not using them until the

hotel could implement games and day activities in the pool and other areas.

according to the hotel that price corresponds to infants (our kids are 12 and 9, which is the information i entered in your website)

pool was over crowded no hot water

since it is a family restaurant i think they should offer more option of food for kids

we loved the skylounge rooftop bar for a sunset drink

the pool too small and not easy to enter for people with disabilites

mattress was uncomfortable very hard and the continental breakfast need more fruit slices and more like eggs and

were cheerfully accommodated with a very early check in

kitchen was very basic - i didn't use it but there were no utensils or kettle and it was old and

excellent location. friendly staff. very clean. pool area clean and relaxing.

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

the service was excellent, the staff was incredible, the kids club exceeded my expectations and the rooms and resort were stunning

resort was clean, the staff was friendly, the food was great and the kids club was a highlight for my girls (8 and 6)

pool, drinks, dining choices, room and friendly, attentive staff

i was a little hesitant with it not being adults only, but the kids have their own pool and play area

would patrol the resort during the day and try and upsell for many things at the resort like spa services, dining reservations and liquor

great location, views, staff, accommodations. room service was extremely slow but acceptable

we ate at bordeaux, hitsune, cocos cafe, oceana, and ordered room service

the resort has its room service menu on a tv channel and it goes fast

we first arrived it had a timeshare feeling of trying to get you to go to a special breakfast and be part of their club

breakfast was average, location is good but the rest nasty

excellent breakfast. nice pool. nice restaurant. good meals.

a good place to stay i would recommend they give your dinner and lunch and breakfast and i like the

pablo was our waiter for breakfast and lunch

construction you can hear in the morning but you have to wake up to get breakfast in the morning anyways it’s not to much of a big

guests in the hotel not educated and way too many kids in the area. loud and uncomfortable.

staff only thing good - no decent bar or lounge - no decent lounge cots -

so if you stick to a lovely custom omelette then breakfast was good

we reported it to the hotel immediately on monday when we came back from the pool in the afternoon

excellent pools and pool animation

and food; walking access to downtown and local restaurants cons: i've rarely had poorer wifi - one has to pay for the service or attend a sales presentation to get 3 connections - it

room was spacious; gym was amazing; breakfast buffet had so many options

we swam daily in their big warm pools and enjoyed many of their feasts and entertainment

the pool was warm and the spa is great

the room service choice was also

could be hazardous, especially for kids

the kids we were traveling with couldn't get the volleyballs etc

little neighborhood across the street for some local eats, laundry, etc

room service was very good, they were cleaning the room in the morning and prepping the bed for

special thanks to : paul-pool manager, jorge-pool waiter, javier-pool water, edgar and fernando-waiters at la ceiba

the staff was really nice, especially paul, who took great care of us at the pool

can t forget about paul, one of the pool attendants, who goes above and beyond to have fun

service of all the staff, all the restaurants have amazing food, shotout to paul in the pool that make our stay very pleasant, also the concierge that help me to plan all my marriage