pool not open due to virus. did not know till arriving. disappointed.

to be very busy with young families seemingly there for a hockey tournament perhaps, room quiet, breakfast offered generous

breakfast was lovely. decor was nice.

great location. very clean. kids loved the pool. great breakfast. plan on coming back.

only thing we weren't keen on was breakfast but even then there was always something like toast that you could

were not the cleanest, sticky pool very small, no hot tub the door to my room was difficult to open

perfect breakfast and friendly

small pool, gym and bbqs

nice comfortable, large room. great fitness room. free parking. good breakfast.

the dishes/kitchen items were dusty and appeared to not have been used in a long time or washed but not rinsed

the pool was closed for cleaning. necessary but sad

breakfast was quick and a great way to start the

shower stall, very late check in(3am), late check out at noon.

it was amazing, hot breakfast, clean rooms.

place is quiet and exceptionally clean. breakfast is good and served hot. staff are friendly

they even give my kids some toys and chocolates

clean, great customer service, free internet, free parking. lovely, newer features

breakfast was fantastic especially the great service by the restaurant staff

we ordered room service for our supper meal

price and free parking

lobby is amazing along with the bar and they have a great gym and pool

the pool and location

nice motel and rooms, nice gym and pool

nice bar and pool table

pool was a nice touch but small so once a few kids came in it was difficult to truly enjoy, i suggest adding a hot tub

common area kitchen, dining and living room is shared with all house guests

fact that they are restaurants and costco so close to the hotel , hotel lobby was pretty clean , breakfast could've been better i like the free coffee all day and night

staff, room, gym all was great

good breakfast and the kids loved it

for kids it is probably great

breakfast, hot tub, close to canada?s wonderland

complimentary breakfast was also very nice

7- gym was horrible, a/c

came while a group of hockey kids ages 8 to 10 where staying

room, breakfast , staff were excellent.

requested a late check out and they accommodated graciously

they were not very friendly when we walked in and when we asked for a late check-out they were giving us attitude

light dinner included. great breakfast

great breakfast and service

the gym was still closed due to covid

wish it had a pool but can't have everything :)

there was no pool.

no swimming pool and 24 hours room service

gym was not well equipped and the equipment that was available didn't work well

the best $6 i ve spent on breakfast..

amazingly friendly, venue was clean and the idea of having netflix on the tv was amazing for the kids

lobby, working pool hot tub, great fitness room, clean, friendly, the bistro was

that lasted about an hour then there was screaming kids again at 1040, 0220, and 6 am

you will need when you go on vacation planed or unplanned vacations clean quiet place nice gym and

didn’t get to use the pool but looked great

however, we did have a 2 bedroom suite with a full kitchen

liked all the different things they had for my kids and it was in a great location

the kids loved it immensely

clean room with all necessary items for bathrooms and kitchen the most comfortable mattresses (clearly new) and soft sheets and pillows

breakfast in the morning was on the house and a great layout

room and breakfast

the breakfast was great

breakfast was eclectic but also tasty

room was lovely with the kitchenette and the separate rooms

i am happy with location, working staff, parking , and delicious breakfast

clean good parking good breakfast

gym could have more equipment, even some free weights.

the breakfast was too dry.

clean, friendly staff, great breakfast

nutritious and tasty breakfast, comfy beds, lovely pool and hot tub, courteous helpful staff.

free wifi which is also strong and stable

and staff was great, the hallways was nasty with empty food boxes,dirty carpet,loud noises kids running all over

further more the window curtains not covered was not working the outside parking yard light was coming in all night long couldn't sleep entire night

wifi is free and easy and parking is ample and above ground

the breakfast was a kids paper lunch bag filled with random things thrown together

nothing - it was perfect. we needed a kitchenette and laundry facility. this had it all.

laundry has no soap available and you have to pay 10 bucks to do one load of washing

laundry facility was not friendly for the guest stay short days

on site laundry. tv in each bedroom. front desk attendant was exceptional!

staff didn't aware us that the laundry and the kitchen would not be available must of the days of our stay

right off 401 staff extremly friendly & helpful fantastic hours for pool, gym & restaraunt free parking &

we also liked that there was a restaurant, coin laundry, gym and pool on site

they kept the pool restaurant and gym open

now is practically see through the restaurant on site took a long time to answer the phone for room service but it didn't take long to get

401 staff extremly friendly & helpful fantastic hours for pool, gym & restaraunt free parking & wifi

didn’t have time to take breakfast … it’s really a great place to encourage my friends and family to visit

free car park, gym available, normal breakfast

breakfast was great. really good location for getting taxis quickly

gym missing elements (towels), breakfast was cold (eggs)

as always to have a laundry and gym on site when travelling for multiple weeks

room service was very good - would like some additional light options

wifi was good

wifi free one not very good ! site would always refer to the paying one to set up

the gym and the food

the room satisfied all those requirements with wifi, places to plug lots of things in

missing: free laundry machine; no drinking water in the room;

friendly staff, clean rooms, good breakfast

very clean, had a comfortable queen size bed and a good selection of breakfast items.

not enough tables and chairs in restaurent during breakfast time sad.

floors are wooden and shining staff are kind - well, all the time i go here ud83dudcafud83dudc4d breakfast - absolutely perfect ud83dudc4dud83dudc4d parking - very very spacious, open parking and

hotel was clean breakfast was good. i would stay here again.

the free breakfast included is a+++

and the breakfast was superb

laundry is

loud staff all night room was above laundry room

continental breakfast was not great. room is just too hot

lousy laundry, the slow washing machines and they wash badly and the even worse dryers, do not use them

self serve laundry facility for guests with 2 washers and 2 dryers on the lobby floor

machines and they wash badly and the even worse dryers, do not use them and they do not have a kitchen to cook, not even an electric

breakfast was excellent, i had 2 eggs every morning with laszlo soproni for 12 days in a row

i really appreciate the shuttle service

hotel was perfectly situated, room/bathroom was clean, shuttle back to the airport was quick!

good shuttle service from/to the airport

small complaint: when i emailed asking about shuttle service i didn't receive a response, so i arrived at the airport unsure how to get to the

free shuttle which arrived quickly

to take an uber cab because the motel shuttle service dont start til 4:30-12pm which is ridiculous why offer shuttle but not tell us they

the gym floor was dirty and the equipment was not working

bacon and no beans the breakfast sausages are salty and not sure it's meat breakfast needs some help like

the shuttle service and the friendly welcome went enter the hotel thanks

liked that the hotel was close to the airport, had breakfast included, a 24 hour gym, and 24 hour business center

the arrangement of this like breakfast area,relaxation area,swimming pool

the pool was good and breakfast was excellent

clean warm good breakfast. staff were friendly facilities well set up

very friendly staff, clean room and much better continental breakfast than in other hotels

the pool was good and breakfast was excellent

there is a restaurant attached on one side and a great bar on the other side

the location and the gym which is small but has essential equipment for exercising.

the shuttle came right away and i was alone with kids so it was super helpful!

gymn....not working....broken machine

easy check in, free shuttle and close to the airport.

the pool was a refreshing place to end or start or whatever part of a busy day

it’s everything you need for an airport hotel when you’re travelling with kids

walking distance to terminal 3. excellent gym, comfortable beds.

the shuttle 24 hours and late check out

i was appreciated of being allowed a late check out since we arrived a little late and wanted to sleep in a little late

restaurant is noisy, shuttle driver watched as my husband loaded our luggage and that of others not in our group into

no outdoor space for young kids.

shuttle van was full so there could be times where people have to wait for one or catch an uber

especially if you have young kids

full kitchen (minus an oven), large modern bathroom, lots of storage and open floor space

clean ,quiet and had a great bar / restaurant

i even got an early check in

modern, clean, and right next to the airport via free shuttle train.

good gym

from staff on arrival and we were able to have a very late check out

a shuttle bus is definitely convenient

wifi, restraunt serves great food, rooms are clean and modern, and it s an ideal location for

the hot tub was unavailable and was looking forward to be in there during the time in the pool

charmaine noted my request for early check in and late checkout last june 25/26

the spa and the swimming pool was relaxing! the bed was also really fun for us!

used the gym and the transfer bus they were great

ease of check in location to airport was great and free shuttle kids loved the pool

was good except understaffed at the bar/restaurant

the pool and hot tub were to cold

i had to ask about getting breakfast and there was no menu in m room for the room service

the gym and pool are outdated.

hotel is located in an airport area, has a shuttle service, which is very convenient

gym was small but with the peloton bike and free weights had a good workout

the pool was so cold the kids wouldn’t go in and they swim in the ocean.

spacecious room, kitchen space with sink, microwave and fridge, big clean bathroom, beautiful

very good service and breakfast ud83dudc4c

breakfast was very good

choice of food for breakfast bed was extremely comfortable staff were all ways obliging and informative taxi service

free breakfast and most importantly cleanliness

staff was helpful in giving me an extra hour late check out

staff was awesome, bed and robe comfy, great location and price, awesome gym!

warm staff, allowed for early check in, room was quiet

room service and breakfast was superb with great attention from the staff

convenient to the airport, very helpful staff, food was good, gym also good.

the pool and jacuzzi were also amazing, jacuzzi is hot all the time, just incredible

could not find laundry in the facility

honestly, for the price, we were blown away to have a suite with a full kitchen included

shuttle was very timely and quick to the hotel and back

facilities, comfortable bed and room, welcoming staff, super restaurant (not expensive) and bar lounge and close to airport was perfect for me - i wish i could have stayed longer than the one (+)loved the room and the restaurant and bar were excellent (-)- bar and restaurant music too loud, one could be quieter. (-)grab bar would be helpful in the shower and the holder for the toilet paper is in an awkward (+) moxies restaurant and bar serves great food with really great staff (-)bathroom showers should be equipped with a bar or rail (-)little breakfast bar in the lobby is overpriced and selection is slim. (-)coffee bar in the lobby has limited timings. (-)young lady who was working the coffee bar at approximately 6am

gym area was disappointing.welcpmi

very clean and large suite with kitchen.,,the included breakfast is fantastic.

its nice that they had a pool and gym in the building. as well as laundry machines.

layout of the double suite was fantastic, it was clean, all of the amenities in the kitchen were great

too early breakfast

gym is really not well equipped needs a cable machine at least added to have decent workouts

gym facilities are decent

pool was a bit cooler then i would have liked

good breakfast, laundry room very useful and very spacious family suite

very clean, pool was nice, room was great.

courtesious receptionist. great facility. the gym could do with a bit more equipment though

everything was perfect, the only thing i didn’t like was the pool that had cold water.

nice big rooms, pool and gym area

pool has to be open later. i’m a trucker and i come in late

pool had no towels upon arrival but a quick phone call from the pool phone to the front desk

and microwave in the room; we got to check in upon arrival in the am; friendly staff; pool was a good temperature and not a great distance from my room (or any room, really); pool hours

room and pool

it had a lovely swimming pool, good restaurant and efficient shuttle service to airport

location, free shuttle, amenities

was no room service after midnight

staff, location, quality, room service pizza etc etc etc

truly didn t like the bar at all

room was on top floor, very quiet and clean. no issues when requesting late check out

noisy planes flying overhead. free continental breakfast would be great!

location was excellent breakfast was wonderful

pool n gym

spacious room, clean & friendly staff. airport shuttle an added bonus

a very convenient free shuttle picked us up at the airport exactly on time and where we expected it to be

it’s pretty hard to stay in a place where you can’t even clean especially for few days with kids

wifi is fast

shuttle service,very comfy bed, clean room, complimentary drinks for happy hour are a nice touch

lots of noise from the bar and kids running around

pool was nice and fitness area was clean and well kept

the bar was well stocked and the restaurant had a very reasonably price menu

free shuttle from airport

beds were super comfy, easy check in, great pool facilities

truffles delivered - complimentary bar staff and restaurant amazing and valet parking is great as well

secondly i ordered room service

are not helpful,i called room service to send me a toothbrush,no one sent me anything

room service: friendly person delivering

room service menu was a little blah

breakfast was good with a good selection to choose from. courtesy airport transfer.

didn t have breakfast there but did get a glass of juice and it looked ok

no free parking within the property and quite pricey daily rate without breakfast

breakfast was not the best. few options available. parking is very expensive.

if you can show the cost of breakfast on booking

breakfast was great, location was exactly where i wanted to be

breakfast is good

loved everything, the breakfast and complimentary lunch was awesome ans well presented

no on-site bar / lounge. typical ihg breakfast not available at the location.

gym was very small and there were no resistance machines at all , only dumbbells but no other free

shuttle to airport was a pre paid taxi

the pool and attached restaurant

falling off heat and a/c didnt work drawer (top) in dresser wouldnt open pool isnt nice either kids running the halls knocking on random

at 7am lasted for 10 mins with blazing sound and person talking over speaker

turtle jack’s limited hours for breakfast and then closed between 11-12 that’s nonsense

but the shuttle driver to the airport was really unprofessional et rude with customers

a/c in the gym, but no big deal

breakfast was very nice

only complaint is that the facilities were off limits (gym, pool, dine in etc

the coffee bar was attractive and the choices of beverages was great

location … pool was lovely

shuttle bus

was a large group of hockey parents and their kids at the hotel

staff, well-stocked pantry (lounge) and a pretty good breakfast selection at the pantry (lounge

the noise from other rooms, or the hallways. kids were really loud.

it has few restaurants, including a bar that serves food until 12:00am which was very convenient

easy access via free shuttle to and from airport, so you can catch the train downtown

great wifi, hours of zoom calls went with only a single drop in connection - great staff, brought up

no towels at the pool but was ok used gym towels

the bar has been raised, they need to try harder

we got room service and the food was fast and amazing

the travel from airport to hotel was via a free shuttle service

no room service

also we were on the same floor as a group of disruptive guests who allowed their kids to play hockey in the hallway which was very noisy and we had to keep walking through their

the pool is great

we,including my kids, couldn't not sleep whole night

spacious, clean, no disturbing noise, the view was perfect for the kids seeing the planes arrive

we,including my kids, couldn't not sleep whole night

front desk was awesome. shuttle driver was great. breakfast was better than expected

gym was small with minimal equipment

liked the ability to use the pool facility in the sister hotel next door, the easy to grab breakfast was a major plus and i

the airport shuttle driver to the checkout guy, the staff were excellent, friendly and courteous,

small elevator pool was out of service

i also like that there's laundry facilities if needed

service lady was really nice pool was nice with a slide and tim hortons and windy s in the same parking lot it was

i had a great experience. great gym too.

location was convenient and the pool was nice for the kids.

location was perfect and lots of parking.

got a late check out as flight is late and also an early check; was accommodated right

gym needs updating!

these kids were pushing others even on the pool stairs

breakfast is poor, no many choice. pool has high chlorine burning eyes. too small for swimming.

the pool was closed, but the gym was opened

there is a self serve laundry, but i was only there for one night so i didn t use it

pool, gym, hottub and one of the elevators were not in a condition where it would be usable

pool was too cold

they have a restaurant and bar on site as well

and the shuttle on time

breakfast buffet was really delicious and fresh with a good choice of cold and hot foods

she offered chocolates to our kids and water for us, and treated our whole family with such warmth and care — it truly made us

s reception and breakfast staff they have allowed us for late check out

nothing the gym was nice and the staff were great

using the free airport shuttle was really convenient for getting to the airport early in the morning

that it has a kitchen

staffs was helpful, breakfast good, and availability of the laundry facility was so helpful

is just once a week and this is insufficient for families with small kids

and beyond the pool and the courtyard are beautiful i can’t wait to go back and neither can my kids

breakfast could have been a little better, but other than that, it was an amazing place

exceptionally clean and well maintained. friendly staff. great breakfast included .

the pool was a little small

early check in and late check out!

the gym and the pool was closed due to covid-19

early check in and late check out!

the gym is massive.

being a single mom with three kids the only thing of our whole trip that i was extremely looking forward to was the hot tub and i

swimming pool for the kids, close to a lot of attractions

swimming pool for the kids, close to a lot of attractions

nice gym and racket courts and pool at the best western parkway as well

the wifi did not work well at all

the wifi coverage is sometimes not stable in the room.

snd complicated and very poorly labelled and explained and it was not a good situation with kids after a long drive

the facilities were old, some gym equipment not working, housekeeping not consistent

no room service. and real coffee /teacup not cardboard

loved the gym at the racket club

parking shortage

parking was an issue because of this which meant we had to

the staff are always friendly and accommodating, hotel is clean which is important for me, great room service food and overall good location

the food in the restaurant for kids better selections and lower prices

rooms spacious and spa was excellent flexible could bring your own food

the pool is pretty small, but the gym was pretty nice

pool needs to be renovated also add a whirlpool and needs better patio furniture

the whirlpool in out room. balcony.

super comfortable bed. spa bath was great!

breakfast buffet had a great selection

i was tired and didn't get up on time for breakfast but

breakfast was exceeds my expectation

the hotel was so clean, the pool & hot tub were great & breakfast

nice big room. hot breakfast included. prompt service. clean. free parking.

requested early check in was very helpful

to the gym and there was a family there that was letting their kids play in the gym even though it has

loved the bar and the comfort of the beds

clean , fairly up to date, has pool and gym but didn’t use them

the gym could be better

very clean, free shuttle bus from the airport, staff always kind and available

late night shuttle service can be slow. need to call the property earlier to schedule it.

was offered a late check out and it was appreciated but wasn’t needed since my onward flight was at 1300 the

prompt and friendly service, on time shuttle, quiet and a very clean hotel.

the pool in the photo looks not the same in reality ud83dude05

i like the early check in upon request

late check out extended free parking

isy kids in room next door), the door to the parking lot at the end of our hall doesn't secure, and the

the walls are rather thin

comfortable and clean room, good breakfast and free parking

location, enough parking.

is big, comfortable beds, clean bathroom, microwave, good size fridge, good wifi

priceless sanitized whirlpool suite

i didnt like that they didn't serve breakfast .. i don't like that the gym and pool were closed

lovely pool and gym

whirlpool bath jets were powerful

rooms are very clean and contemporary, there are ample parking, the staffs are very friendly and helpfiul

the pool water was pretty cold but that could be subjective.

views from the room aren't great it's just the road and other buildings, the pool was nice however maybe they need a bit more chlorine as it tasted a bit like urine, only other

the pool.

laundry facilities were complimentary

gym fully equipped and pool water warm

gluten free bread available upon request for the free breakfast

room service was not that great

gym equipment needs maintenance.

the location was amazing, parking was straight forward and easy bed was very comfortable

having the kitchen was wonderful. the full sized fridge was great. the tv was huge.

airport shuttle. except the driver was super grumpy

clean rooms, shuttle on time, everything was great !

great service, friendly staff and nice bar for an evening cocktail

no breakfast. shuttle is not wheelchair or elderly accessable. no room service.

thr bar tenders don and the ladie were excellent, would stay again if i got to see them again

t work very well and it was difficult to connect to wifi

loved the late check out and early check in

the room had 2 televisions which was great for us and the kids

the easy check-in. room service food was good.

rooms were clean as well as the bathrooms basement had a good space for the kids to hang out

friendly staff breakfast was amazing

internet was intermittent, breakfast options were limited.

spacious room with a good buffet breakfast.

included breakfast and the beds were so comfy!!

my info said that breakfast was included - when we got down for breakfast the host said it was not included

they paid for the taxi to the hotel because there was no shuttle

restaurant, gym , pool

was farther than expected from airport airport shuttle never came way too expensive

breakfast and clean rooms

breakfast was so good for an adult and for a kids

i also loved how there was free breakfast and wifi

room and bathroom, complementary breakfast, comfortable beds, close to the airport, free parking

nice room overlooking a golf course. good restaurant on site. short walk to a huge park.

it was nice the staff let us grab a few bits and pieces for the kids

free shuttle was nice also the breakfast selection was good coin laundry was a nice addition

the kitchen oven didn't work

access to laundry

kitchen without any amenities

small kitchen table and two chairs

on the thin side, no kitchen is bare no cookwares and utensils

we had an open view over the golf court

the staff is amazingly helpful the late check out time is nice

room and breakfast was great

very helpful and accommodating staff. i hot the late check out i needed!

room was clean & spacious, with a lovely view overlooking the golf course

great location, 24 hours shuttle, great staff, delicious breakfast!

the pool was smaller than we hoped as well

courtesy shuttle to airport free buffet breakfast spacious room

the breakfast was good and location close to airport but still quiet

breakfast was top notch

had problems with wifi

parking was limited due to a late night function in the adjacent banquet hall

a.c. wifi clean room.

rooms are dry but very large, nice for travel with kids

5+ stars highly recommended pool opened from 6 am to midnight free parking

cleanliness. friendly staff. good breakfast. good internet connection.

big room, free parking, nice staff, great breakfast, clean room and bathroom.

room service the location friendly customer service excellent breakfast everything was

was very disappointed that the website says pool and gym, and they were both closed

is quite good and renovated room service available every day free parking bathtub with water

no room service or breakfasr

breakfast was delicious

they are very flexible and staff gave us early check in without charging extra

staff, convenient parking, free breakfast hours, comfortable bed, many restaurants near by, shower water pressure,

requested a late check out and got it no problem

the breakfast was good and the room was great

has great amenities, indoor pool, laundry room and free wi-fi & free breakfast

the pool was closed the gym was closed

room, pool area, gym, breakfast was really good the room was spacious and very comfortable

also the breakfast in the morning was very delicious

pool was also very warm so nice to relax in salt water

parking included

also had a well equipped kitchenette with table chairs full size fridge, microwave dishes cutlery and utensils pots & pans

breakfast was fresh and clean every day, though it would be nice to have a bit more variety

breakfast was so delicious and the staff were all very polite and wonderful

accommodated a late check out

free parking which was great

also, shuttle bus service was good, and drivers friendly

it had a good breakfast and pool hot tub bathroom was good

ricky although early check in was not available but he made sure am comfortable and provided all possible support

don't advertise a gym if the equipment is broken

was able to accommodate early check in at no extra fee unlike their competitors such as comfort inn

breakfast area too small, tv channels unreliable

i don't recommend this hotel for anyone especially when we travel with kids

desk when we checked in, polite and helpful lady on fd on sat morning, lovely lady working in breakfast area

the restaurant bar closed to early breakfast not very good and had to pay for parking

good wifi

the shuttle broke down but was quickly replaced

no late check out

location, wonderful staff, very convenient shuttle service, and great value for money