the kitchen was well supplied

golf size umbrellas in the room and lobby were also useful during our stay when we went out and

the bar was a perfect spot for after a day of meetings

nice bar and two restaurants on the property

fantastic spa services

spa, pool, exercise room, location, staff, were all excellent

plus, the cleanliness of pool & spa (a lot of dirt floating around) needed attention

pool was the perfect spot for relaxing before bed

with outstanding customer service , well maintained property, great location and nice amenities, pool/hot tub very nice

room was very spacious and very quiet

continental breakfast was nice, staff friendly and informative.

free parking at the hotel but be prepared for paying to park everywhere else.

especially for really young kids/couples

same egg breakfast was served three days in a row

location was great, we had a spa room and that was great as well

close to center town, fantastic amenities such as the indoor pool, great atmosphere by the lounge bar courtyard with outdoors fire bowls

kids in the pool yelling and making noise the entire stay

restaurant and bar inside

ammenities room service

now it seems to be family oriented and too many kids running around

the bar smelt of disinfectant.

slow bar service on the terrace.

breakfast was good and bar staff friendly

great staff, rooms clean, love the bar and restaurant

i am not sure if the zee’s bar is part of the hotel but overhearing the bar man bad mouthing our table did not go down very

no snack bar in lobby

location on the first floor was quiet even though we looked over the parking lot

i was working late into the night and was disappointed to find no tea available, especially as room service had closed at 1:00 a

the hotel breakfast room service was lovely and i was very impressed with the coffee and little touches like having

wifi was a bit slow and we didn't have the greatest view from our room but it was raining the 1st

the rooms and the breakfast included was very good. we also enjoyed the shuttle service.

lovely breakfast and afternoon wine and cheese included

breakfast buffet was

breakfast was really a continental breakfast

service and breakfast

they take you to the sister winery nearby (peller estates) in a golf cart for a free wine tasting (-)found out as we were leaving that the hotel would shuttle people to the neighboring wineries on a golf cart (-) we were late, wet because of the rain after cutting our golf round short suet to the rain, and yet they would not accommodate their guests

would be nice to offer a shuttle.

room service was fabulous and we had tea and breakfast ordered which arrived very quickly

they could ve provide room service because of the pandemic but all you had to do was call reception for any requirements

the artwork on every wall was stunning, the service was impeccable, and the shuttle was a game-changer

the breakfast was not as extensive as i had hoped, but was sufficient

gave me early check in every time and late checkout once, without added fee

very friendly staff and breakfast selections were well planned

the room was clean, great location, and the breakfast was amazing.

breakfast included didn't have very many protein options

pool, and gym

delicious breakfast, clean and modern gym. every worker was courteous, friendly, and helpful.

i hope you would change the spa water more often. the water doesn’t look clear.

we stopped at the bar before returning to our room on saturday june 8, and it was late, and she was our bartender

early check in was requested-room ready at noon! staff was very friendly

comfortable beds, big walk-in shower, clean, good sized pool & well equipped gym

in this situation, kids experience matter after being at home for months

the laundry, gym, and swimming pool were very clean and easy to use

there is also laundry - which my friends used - and a well-equipped gym and salt-water pool, which unfortunately, did not have time to use

fairly new hotel with ample parking, attentive staff, good breakfast and a warm

full kitchen, buffet breakfast - cinnabon is a highlight, indoor pool, gym and laundry room

check-in was quick and the buffet breakfast was awesome

everything we needed was in the kitchen

the pool is too small and shallow and when i went for a swim it was packed with kids who didn't stop yelling and screaming

the kids' sofa bed couldn't be used, as there was a horizontal bar that when someone would sit on the

no pool or fitness facilities

if you have a indoor pool it will be great

it’s expensive for not having breakfast or coffee or a lounge or a pool or patio

24 hour front desk, laundry facility and canteen were all good as well

there’s no pool, no coffee, no lounge area

room service was great and very fresh food

went many times to white oak resort, our grand kids love the pool and the whole resort

great room service

the spa & fitness club are amazing we liked the restaurants excellent food & service friendly &

swimming at the hotel pool only to find that the it was closed between 1-4pm to accommodate a kids camp

room service and cleaning weren't satisfactory

family had such a fun time in the water park

place that you can take your kids as a single parent

no breakfast and wifi would disconnect every few seconds

everything. the pool was fantastic and staff were amazing..

the only issue was that the pool was under maintenance so unable to enjoy the pool.

goodie bag wrapped nicely with ribbon - water bottles, chocolate bar and a bag of chips (okay, that's extra care)

that's a rare find for this price and really helpful when traveling with kids

swimming pool for those who enjoy

breakfast was “instant eggs and sausage”, with other breads and cereal

we needed an early check in and the staff did their best and accommodated us.

front desk staff went over and beyond, the laundry dryer was not working and eating moneu

clean room, friendly staff, laundry facility onsite, good location near highway

best thing was the willingness of the staff to accomodate an early check in

was no elevator, no restaurant near by and the comfort inn charged $4 for one load of laundry and $4 for one dryer load

mini golf is a great idea

breakfast great, amenities great, pool and hottub clean, arcade fun for kids

liked that i was accommodated a pet friendly room room was clean had a problem with wifi and they came right away to help with it

it was clean and comfortable. we liked the pool and the mini golf. the breakfasts were very good

a family of kids and adults, management shoud at least do something to make sure the room as kept clean

fault at all, was how parents of some of the sports teams that where staying there let there kids run around the whole place and play around with the coffee bar

the breakfast was ok. everything was clean and staff very nice. food ok but not extraordinary.

breakfast was very nice had what we would like to eat

my kids do not like it after 3 days as they are having the same options only

the buffet breakfast and the room where it was served was very nice

was nice and also management was good taking care of what we need and highly recommend that place pool was nice and open 24

was no breakfast in the service, so we felt disappointed since we like to have it with the whole package

no pool contrition

are available to help you very close to niagara falls by feet around 15 minutes very cheap and breakfast

they had a decent sized pool which we didn't get to use but it looked well maintained

gym could be better - there were no free weights. minimal equipment.

the breakfast was complimentary; it was not very tasteful

the pool and spa was a bonus

has a basic gym and a pool, offers small breakfast (boiled and scrambled eggs,, sausages, porrage from the

the availability of a laundry

didn t like that we didn t know breakfast wasn t included, that wasn t made clear when booking.

the breakfast that was included had great options. was very pleased overall with hotel.

check in i was upgraded to a suite and provided with free breakfast which was a pleasant surprise

breakfast was typical of most hotels. a little crowded and some wait time.

didn’t have the breakfast, the location is good, easy to find right off the highway

good location. staff was friendly. breakfast in the morning was very affordable

the hotel features a fantastic pool, and the sixth-floor loft is a standout

breakfast not included, but cafe off the main lobby was very good and reasonable

the fact that they do not have breakfast included at a holiday inn express seems unusual:(

breakfast was pretty small, not a lot of choice; no fruit.

children everywhere) the small 'convenience store' downstairs for saved us time when we forgot laundry

50 each (laundry detergent is not included)

wished the pool stayed open later

only negative that i experienced were the plastic chairs around the pool area

the main floor had an ice machine with water dispenser guest laundry room available

ev charging, accepts pets, pancake machine, breakfast included, friendly staff (reception,

$20 parking fee $40 pet fee

my biggest surprise was the quality of the breakfast

$40 per night pet fee when there's no carpeting in the room is outrageous

the breakfast is superb

room was outdated, window screen was broken, no room service and pool area was not the

the carpets in the restaurant were ripped and dirty, the laundry carts in the hall on the 6th floor were overflowing and obstructions

look of the inside of the hotel was nice, the beds were comfortable and the room service from prime steakhouse upstairs the food was very

you have to rent the mini bar fridge.

service, cleanliness, modern rooms, restaurant and shops in walking distance, walk to the falls, casino, sheraton, clifton hill brewery all connected from the inside of the brock hotel

wifi didn't work

the wifi didn't work

we walked to skylon and casino niagara which took about 20 minutes

the staff were so nice and helpful and i loved how they were able to accommodate the early check in

and is within walking distance from all you would want at niagara falls such as clifton hill, casinos, skylon tower, and restaurants

easy walk to the falls and both casinos

early check in that's very helpful ud83dude00, highly recommend this hotel

location couldn't be more perfect and my kids had the best time

walk back from the parking lot and the casino was a bit treacherous because nothing was plowed

indoor pool and jacuzzi

they offer daily buffet but we opted for room service and it was delicious and very fresh

ability to move inside from venue to venue and casino

to the indoor water park were not included in our price of $277 for 1 night

my kids had so much fun even at the indoor pool

provided at the casino was close but pricey

gym needs improvement

available in the room - there is a laundry and laundry soap available for purchase - there's a gym and a

i understand hotels have a hard making laundry feel like yours at home, but these could've been a little softer

location and pool for the kids

lots of parking and nice pool area

the bed was comfy. food nice and clean. the hotel was quiet with a lovely indoor pool.

clean, comfortable and breakfast was excellent

liked the location, it was clean, tv channels we good, hot tub was great and pool, and the staff we friendly

to the niagara falls pool service great clean rooms freshness at hotel everything is good

kids loved it

it could have had room service.

spa tub was small

the hotel location was ideal between the two casinos

cleaning staff very nice and friendly and always said hi to us and the kids

clean, great location and the kids loved the two pools ...

staff is super friendly tho the manager extremly nice they allowed for a late check out and the price for the location and for the amenities offered is a good deal

the pool was extremely cold

breakfast is good but the pancake machne is not working. location is very accessible

i felt that i paid too much to upgrade the gym picture did not match the miserable actual gym

i wish the sauna and hot tub at the pool were open. might bring more people in.

laundry room was helpful

hope provide breakfast.

hotel was great for the price, nice indoor swimming pool, friendly staff, well maintained

breakfast buffet, gym, swimming pool, free parking and great location

like everything the room,staffs, the pool,restaurant and the best is free laundry and free dry

pool table is down for a while to the guest services gave me 10 free tokens for the

microwave, some kids never eat outside food,so, they should take some initiatives to set up

upon observation, i asked about the gym and the pool and to my amazement they were open this time around

was up to date and had great facilities on site like swimming pool , gym and even laundry room

pool was a little small but still nice

great check in exprience, nice room, beautiful pool area, excellent on site restaurant

i like pretty much everything, and the new arcade and golf lounge are a perfect addition!

pool was excellent, in a garden setting and with play area for the children's

ev charging in rear of property

the golf lounge was staff was excellent

super clean. amazing food at breakfast. pool, sauna and gym, all great. highly recommend.

kids loved the cookies and the pool

would be nice to have a shuttle to casino in freezing temps

fast wifi

break pool was nuts no supervision of kids

no hdmi on their tv for kids to play ps4

a good 12 min walk to casino

to have a spa tub.

pool open till 11pm, kids loved that

21-sunday april 23 2017 when looking for hotels one of my criteria was to make sure there was a gym

visitors (adults and kids) were playing ping pong past 12:30am

there were no laundry services and ice machines were only on two floors, not our floor

deal with kids and free breakfast

the smell of cleaning supplies and having hotel laundry stinking up the area didn't help either

went here a year ago with my mom and my sister and went again this year with my husband and kids

i wish they offered room service as our first night there we were in no shape to eat at the in-house restaurant and it

who was exceedingly rude and inconsiderate - we made sure before arrival that we would get an late checkout and we will pay the extra tab on it, even the person we spoke to made a note on the

bags of dirty laundry and garbage was in the middle of hallway for more than 3 hrs

housekeeping

location close to falls , casino , great food in restaurant and nice courtyard with pool

should have been included in the price like the use of the swimming pool and gym was an extra money they charged me to

and no, that doesn't include room service or in-room

pool area and the gym are nice

a hassle did not like the girl on crutches begging for ciggerettes did not like that the only room service was for

the gym equipment is worn out and outdated

was excellent and the underground tunnel was a bonus when going to casino

there were hairs all over in the fifteen dollar voucher for the casino is not immediately available

convenient to niagara falls area, across from casino, and fridays & rain forest cafe in the hotel complex

the gym and the rainforest cafe

loved the laundry perks

the location was great, close to alot of fun activities to do with the kids.

bar is located in an odd spot

they had young kids and they would let them play in the hall or swing and open and close the door

welcome back home feeling verse corpa stay and they all are so great from desk to housekeeping to kitchen

food was simple but nice and the laundry service great

the pool & jacuzzi area & how the staff & housekeeping were so helpful when i asked for things

pool could be open longer and earlier

pool could be warmer and the hot tub didn't have water in it.

love t set up of te check in area the pool nd hot tub my kids enjoyed

fun indoor pool and hot tub. clean room.