best thing was the willingness of the staff to accomodate an early check in

front desk staff went over and beyond, the laundry dryer was not working and eating moneu

we booked this particular hotel as it had laundry facilities so were disappointed when the dryer broke down mid use

snack room, laundry room, ice machine to the reception desk

was no elevator, no restaurant near by and the comfort inn charged $4 for one load of laundry and $4 for one dryer load

staff were fantastic they were helpful and friendly warm swimming pool and good size jacuzzi comfortable beds reasonable size rooms well places just off the highway

great staff, steller breakfast and just a great price for a hotel for a weekend

comfortable, good location, and good breakfast

were placed beside the laundry room

was checked at 2pm, and given a room next to hotel laundry room

didn’t have the breakfast, the location is good, easy to find right off the highway

check in i was upgraded to a suite and provided with free breakfast which was a pleasant surprise

the breakfast that was included had great options. was very pleased overall with hotel.

on site breakfast was good. bed was comfy. everything was clean!

breakfast was typical of most hotels. a little crowded and some wait time.

much to offer onsite, arcade, pool, bowling, sauna, fitness room, restaurant and cafe

pool area echo too much and could not talk to anyone.

nothing i didn’t like. i did not see the pool.

the amenities that were offered, arcade, laser tag, bowling, bar, pool etc

i also enjoyed the pool

there is a full service gym attached to hotel

people want to relax or have some quiet time, but it won't happen if there are a bunch of rowdy kids (or adults) hogging the pool

the buffet breakfast and the room where it was served was very nice

gym facilities are not typical of hotel gyms - it is a full-fledge health club available to hotel

breakfast is included and they have a full service gym

that breakfast was not included and there was no outside pool and that the indoor pool should be extra taken care

maid entered room without knocking at 11:30am on the day of check out no body wash in shower no room service on the 1st day - no sign was on door asking for

they sat in the hall, talking extremely loudly, letting their kids (8-10 yr olds) run around the halls, the stairs and use the elevator

pool & early check in as i arrived at 1:40pm plus the suite was amazing - very clean - decor very stylish

kids running up and down the hallways yelling until 10 at night

the spa was also excellent

clean, friendly staff, fast responsive room service

we used the spa for services, the sauna, and dined at both restaurants for lunch and then breakfast the next

the spa facilities

swimming at the hotel pool only to find that the it was closed between 1-4pm to accommodate a kids camp

it was nice to have 2 separate bedrooms and there was a laundry facility available on site

pool

it’s expensive for not having breakfast or coffee or a lounge or a pool or patio

if you have a indoor pool it will be great

fourth, the laundry room were completely inoperable even when one had deposited enough funds to run a load of

very clean. free parking. no hidden fees. included breakfast. great value.

it had a place for laundry and a fitness center plus lots of amenities

mice clean room. good breakfast and great staff.

of two nights so we didn’t have a chance to use some of the facilities, like the swimming pool, gym and the outdoors patio

hotel was very clean and modern. included noce breakfast. staff was very friendly and helpful.

the breakfast items were fresh & plentiful

- 20 kids and a couple adults throwing these kids into the air and into the pool

pool and gym were really nice and the area out the back was nice to sit out in and have a few drinks or read

was travelling for a funeral and the staff were very helpful to accommodate an early check in, as well as a quite room which was pet free

full kitchen, buffet breakfast - cinnabon is a highlight, indoor pool, gym and laundry room

reception was excellent. loved the pool and hot tub room was spacious, neat and very clean

breakfast good, gym good, staff friendly

delicious breakfast, clean and modern gym. every worker was courteous, friendly, and helpful.

alisa on reception have us some great ideas for places to visit and larry in the bar was a font of knowledge about the area, vineyards to

early check in staff didn’t seem to know the answer to questions way overpriced - 650$ for less

hotel from the wedding, we were really hoping the restaurant would ve been open or able to have room service since the menu was so great

no crowd, no kids in pool (the water temp should be higher in winter)

nothing for kids to do

found some bed bugs in are bed we at to drive home 2 h drive and it was 10:30 at night whit are kids the first time i call her she tell me she at just 1 room available whit 1 bed and i tell her

t not the prices) and staff; the pool, but not the so-called gym; and the

free parking very close the the back entry

in the immediate area, but for a short getaway it was lovely to stay at the hotel and visit the spa and restaurant

the location was cute and the super bonus was abundant free parking

everything about this property from the quaint high street location, ample parking, spacious bedrooms and wonderful restaurant

the 12' ceilings are lovely, the room was really nice, the staff were great, the restaurant and spa were excellent

to have the bar and restaurant downstairs travel with

cool enough to have window open but smokers from the bar ruined that

reception at different hotel. ask for a room far from the bar on fridays and saturdays

great location and great bar next door

use soap bar and shampoo ssaparately in the room

was awesome ud83dudc4c granted we didn't use the pool, spa or games room

staff at the arcade and snack bar ( all staff)

pool water was a little too cold for the kids, compare to all our previous visits where the water

that the water park was out of service, hopefully next time it will be in order

breakfast was good. and the staff was very helpful.

friendly staff really nice rooms and loved the free breakfast

although i find extra 20 per day to be quite ridiculous considering it was 45 for the king size spa suite but i m just grateful my little family could be together with no issues

friendly staff, decent sized rooms, nice outdoor pool, nice breakfast lounge

we really appreciate it breakfast has a lot of variety

continental breakfast is included and there is a quite a bit in there

and friendly staff, very polite and understandable i enjoyed the pool and the rooms where clean i’ll be here my next vacation

cereal for kids

my partner and i enjoyed our stay in the spa room with patio

breakfast included

the room was big with a kitchen and full fridge and was nice and cool a/c

the breakfast could have more options, including healthy food.

didn't like the loud noise coming from the swimming pool, kids screaming and parents not controlling the kids - respect the people who reside on the

pool is dirty, our kids couldn't swim.

stayed here many times over the last 2 years and have never had any issues, friendly staff, great breakfast and very

pool could be warmer and the hot tub didn't have water in it.

the pool & jacuzzi area & how the staff & housekeeping were so helpful when i asked for things

pool was nice for my grandson staff at desk very nice and helpful

fun indoor pool and hot tub. clean room.

swam in pool but never able to use hot tub

location was good, beds are comfortable nice to have indoor and outdoor pool option, clean.

pool area and the gym are nice

the pool and gym was also a pro

the cleanliness of the room and room service it's was wonderful.

the gym equipment is worn out and outdated

pool was excellent, in a garden setting and with play area for the children's

only thing we wished is that the poolside bar was open

court yard area great for kids specially indoor pool and jacuzy

staff was amazing! pool was warm and the jacuzzi was even hotter!

staff - everyone was friendly and helpful, especially the front desk and golf lounge we loved the golf lounge and the pool

the kids loved the water park, the rk the shop

we loved the water park and the outdoor pool was a nice break in the afternoon

the wifi was weak

the cleanliness is bar none, the cleaning staff are friendly and able to help with answering questions

after 9 only pizza place is available for food so when we wanted to go to the bar and grill at9;30 there was no food available

was very large and had a lovely view of the downtown area (clifton hill, casino)

the staff was great, room was nice and clean, the facility was clean. pool was nice and warm

swimming pool desk the room are ok location ok gym ok the bed very confortable

clean big room, pool, gym etc, three people at the desk

price was excellent and kids enjoyed the pool and

small rooms, lousy gym

that there was onsite laundry

breakfast was great. beds comfy. staff very friendly. will return

gym amenities were satisfactory

early check in allowed by staff

very comfortable room, clean and spacious. awesome staff and breakfast! wifi was very fast, too.

the hotel even has a pool and breakfast included, even though we chose not to enjoy it

the breakfast not good

free breakfast was limited, and not the cleanest set up.

the hotel even has a pool and breakfast included, even though we chose not to enjoy it

no bar fridge in unit

awesome service,location, room, interior, car parking facilities, indoor swimming pool.

family hotel with pool included

it’s walking distance (10 min) from fallsview casino and fun zone

didn't have any. small tv and gym not open

salt water pool was great, kids had a blast

nothing exactly, but the bathroom downstair next to the gym ran out of shampoo and bathing soap.

break pool was nuts no supervision of kids

in my case i also had the possibility to use the swimming pool and the gym

kids loved the cookies and the pool

everyone slept great, very restful nights delicious breakfast tasty, fresh, and satisfying room service breakfast delivered right to our room, a wonderful touch of convenience and

free wifi was either poor or there was no connection at all, however we were able to connect to the wifi

rooms are very big and clean, spa and restaurant on the property

breakfast was really disappointing

the breakfast was good and so as the location.

breakfast was great my kids loved it

would love for continental breakfast to be included and gym facilities

swimming pool was small.

from the terrace to the pool or the gym, everything was perfect

loved the complimentary breakfast

good breakfast, pool, personal of course!!! and excellent place nearby the falls

the pool and the gym offers in the posting were not working the room was smelly (maybe humidity from the pool) and

-nice staff -pool -excellent value for what you pay and get in

pool was advertised as heated but didn’t meet this claim

walking distance to the falls, casinos and right by clifton hill with all it has to offer

were kind to accomodate us for an early check in and late check out

pool was empty which was great. awesome location to the hill. definitely recommend.

the gym is nothing to write home about (few dumbbells and cardio machines

room smelt like a boys gym locker

the main floor had an ice machine with water dispenser guest laundry room available

like the location to the falls and casino

specially family with kids

so nice to have an indoor and outdoor pool

the indoor pool was also very nice

early check in late departure

the pool was very warm and my kids had a blast swimming and going on the slide

room was nice, staff was really friendly and the kids loved the pool

whirlpool spa inside the room was awesome

everything sauna pool close to falls

was spacious - lots of pillows and extra blankets were available in the room - there is a laundry and laundry soap available for purchase - there's a gym and a

to enjoy some family activities like the skywheel, speedway, a laser game, dinosaur themed mini golf

clifton hill was across the street. many places to eat. breakfast at the hotel was exceptional.

early check in pool temp good comfortable easy to get extra pillows

pool/hot tub, very clean & relaxing

here for the first time this year with my 4 kids

lady in the breakfast bar could do with etiquette /customer care training as i thought she couldn't get rid of us fast

the pool was available for use and breakfast was brought to the room due to restrictions

nice comfortable and clean room with breakfast also included.

need to be improve, we stayed in 2nd floor and the footstep of the kids above us was very loud can’t blame them if the kids run around

the amenities include 1 soap bar & 1 bottle of shampoo & conditioner

pool was open which was great to keep the kids occupied

the nightly fireworks from the lounge chairs made things fun, along with the outdoor games for kids and adults

vid-19) but an overall great stay

as online it had that specific facilities were open such as pool, which was important for the kids, but sadly due to covid, the pool was closed

the hotel bar was open a little later on a saturday night

also the pool has the view and the restaurant on 33rd floor spectacular view

also, it would be nice if the gym would be accessible 24 hours

the hotel no longer offers breakfast room service.

the wifi did not work, but we also did not get the paid wifi, just the complementary.

only issue i had was connecting to the wifi

it was very close to the niagara falls, you could walk through the casino/mall to see it

clean, connects to the casino, comfortable beds

close to casino no need to go outside. amenities were close by and opened late.

to the casino and lots of dining

i loved the aroma in the facility i enjoyed the clean gym while i stayed my grandkids enjoyed the pool nice access to other amenities on the property like restaurants and play zone didn't have to

pool for everyone as well

laundry machines are available too

also, the gym isn’t the greatest

spa bath

gym could be better - there were no free weights. minimal equipment.