the pool is very nice and the staff if super friendly and accommodating

grandkids like the pool very clean near to airport main high way walmart good

great location. spacious rooms. clean all over the place. breakfast to go due to covid.

the breakfast was excelent

the breakfast was very displeasing. better options and quality needed.

the bar closes too early 1am

from the checkin, to the room, to the pool and the terrace next to the poolside

location & pool!

the staff and pool side bar was incredible

and the bar was closed the whole week

breakfast was very good, it was a great experience overall

pool and hot tub very cloudy water

aside from these issues, we enjoyed the pool/beach area

and also i reserved a suite with 2 queen bed because it was 4 of us

and also i reserved a suite with 2 queen bed because it was 4 of us (parents with 2 kids) but my room had only 1 king bed and the sofa was for 1 person

the pool was very nice and heated

beautiful place, very comfy, nice casino and restaurants, the pool was great and the beach.

full hot breakfast with hotel employee making fresh custom omlets-the multiple pools with zero entry option

room service should be daily. here only every three days.

the hotel gives you a casino credit to play at the casino on the property

the coffee; room service phone was always busy.

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

the beach and pool

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly beautiful at

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and most of all the staff, everyone was was friendly

spa facilities and restaurants are the best i've seen

this blatant dishonesty ruined our plans, upset my kids, and left us feeling completely disrespected

the restaurant was not open for breakfast which is inconvenient for a luxury hotel

the self service coin laundry

and the girl in the reception was very friendly and so nice to the kids it was right in the middle of the old town and very

after a long trip i loved that we had a coin laundry just down the hallway

small pool and gym

pool, gym and other amenities are quite limited though

the gym was relatively well equipped for a hotel

pool

resort fee was a little high considering what it covered; bottled water, gym, wifi and a fruit at the front desk

food and pool

could not check in until 15:00 the swimming pool was full of screaming kids, so no chance to enjoy it

the view of the golf course was a very good touch in the morning

we have 2 kids 5 an 3 our kids take naps

a confusion with my reservations and extra charges at the bar area.

i love the scenery the pool on roof and the great amenities!

i didn't have time to use the pool which looked lovely! :)

stephany checked us in and out and another female advised us on the shuttle that took us to old san juan

no restaurant to have a breakfast

we had to go across the street to the sheraton for food, casino, and pool parties

lovely spa services

joshua who worked out side at the bar was the best

people and de server at the pool bar gustavo he was so professional and nice , he was ourr server for the 2 days a very good guy

wifi log on was a nuisance

and the pool floor

pool and shuttles are great

super fun pool for kids and walking distance to all the entertainment

nice pool, my kids love it and the gym small but good for your exercise needs

my kids loved the pool

wifi worked well.

however, we walked across to the hyatt place and asked to use their pool (because it has a kids water toy) and they were more than willing to let us use their pool

great breakfast, comfortable room with a great kitchen. location is amazing

staff, room, bar service

access to a small gym and a pool is included in price

shuttle is an amazing resource and takes you to old san juan, a little beach and the teen mobile

, cool unique vibe, rooftop lounging pool, very clean spaces, comp breakfast and very friendly professional staff

put that in the website so you don t book your room on those days also i did not like how the pool closed at 7 pm

n/a - everything was great, loved the decor, breakfast, art work etc.

good selection of breakfast food. excellent location.

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food recommendations, etc

there were bar, gym, and a top deck that were open that had an amazing view of the city

was great - close to where we need to board the cruise ship laundry facility was

coin laundry facility

the gym was small and stuffy

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

& i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

restaurants, pool, staff

the restaurant bar at the lobby

great crew, awesome restaurant.. bar was great too

clean and cozy in which my damily & i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

were wonderful at acclimating our luggage for early check in and check out

the pool, the beach view.

building ruins that are vandalized directly across/next to spa/gym; marijuana dispensary on the corner

i thought carpet in our room was a little old. food a bit pricey and drinks at pool to pricey.

when isabella came to clean the room, she would always arrange my kids stuff animals in a unique way

like how there was a section for family and kids

good location, friendly staff and nice property. late check out was amazing to have!

gym equipment very

great facilities and location. the pool and hot tub were great.

very attentive and friendly, the pool was very cool

there as also a bar in the pool

you can use condado plaza amenities & beach access but our hotel pool & bar was better

favorite part of the hotel was the swim up bar & the slide

the view was spectacular and the pool was very good for the little ones.

it says you can have 2 adults and 2 guests and also kids are free

pool area was superb

multiple pools and a swim up bar is a plus

the laundry facilities were never available

pool , nobody reallly utilize the pool , it was clean , but not in an area where you can really

the hotel had a great gym and pool area, restaurant

the gym and the pool were great. i also loved the are where breakfast was served.

pool needs be cleaned

outdoor rooftop is amazing pool area very clean

food , amenities, the pool area . rooms are perfect ‘

the breakfast is good but the prince is much

poor breakfast

could use music in the pool area

breakfast

one more annoying thing - they charge an extra 75 usd for early check in or check out

vibes nice private outdoor jacuzzi rooftop was cute, you could reserve a time slot to use then pool by yourself

breakfast was available but a little pricey

pool area didn't stay open past 10pm

room service consistently missing something

the pool overlooking the ocean is amazing.

we were looking for a hotel that s adults only and this was it

bar was only open until 6pm

of the pool was great, as well as the pool bar staff were extremely helpful

enjoyed the hotel and everything it had to offer, pool, gym, towels for pool/beach/adult only area/drinks/complimentary bottle water

the choice of pools, the dining and bars and even the fitness center are all of very high quality in addition to

loved the gym

location and the perks like water in room, gym

i understand it's a 5 star hotel, but would like to have the convenience of affordable bar food at least

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

the pool and the pool table were really fun and there's also a piano in case you want to use it

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really

the terrace and pool were nice also

comfortable bed, easy access to pool or beach. friendly staff, gym was a nice option.

location/beach front/courteous staff/24 hour gym

my 2nd time returning to the beachfront-casino resort, there will definitely be a 3rd & 4th visit for

almost nothing for kids to play :(

location, food, staff, casino, night club, lounge area

pool is small and there were no stocked mini bars

we like that it is very walkable, the pool/hot tub area is beautiful, the staff is so friendly and accommodating, and the walgreens right

two casino's in either direction 3 blocks from hotel

pool was open 24hr,staff was amazing and very convenient to the beach,restaurants and beach

there is also a casino across the street

is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to another

no daily room service

the pool was a lot of fun and hot tub was small but the perfect temperature

is so fun for the kids

it was great, well kept. smelled great and the casino team was the highlight

the gym was close. the pool is too little for the hotel.the parking is too spensive.

gym was awesome, good equipment

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests convenience

the kids loved the pool area which had a waking pool, a pool and a hot tub

so if sleeping 4 adults or bigger kids, it may pose a small issue

location is great. gym is a plus.

modern, large rooms, comfortable beds great service from friendly staff, good gym and pool area on the roof

room, pool, gym, service, bath

rooftop pool was great / loved the yoga room

pool is nice but definitely not big enough for a hotel w that many guests lots of kids and wig hair in the pool and it’s is not on the beach but only a block away besides the pool

breakfast was disappointing, it consisted of coffee, orange juice

the lobby is beautiful and a hot breakfast was included

my kids loved the garden out back

my kids loved the garden out back

breakfast included