the staff was exceptional, meaning natalie and stephanie at check-in, to the restaurant and bar staff

would of like to use the pool but got there late that night and had to leave in morning right away

the location was excellent and the staff very friendly and polite. the breakfast is very good!

bed was very comfortable and the hot breakfast was very good

the breakfast was amazing

we had to go to drive across the road to lifetime fitness to sit in the hot tub

the pool was amazing and the brearkfast was delicious.

breakfast had good variety and was a nice way to start the day

the pool was a big hit with them, and the location made it easy to visit family nearby

convenient location for our needs. pool and hot tub.

needed to check in a little early due to clinicals at the hospital

restaurant was good (brunch buffet), 3rd floor bar was a little pricey, but we'll made drinks

clean room. newly remodeled. everything was good. quiet. only downside no fruit at breakfast.

breakfast was just ok. comfy chairs in the lobby and pool were nice amenities

wish breakfast would go later.

the breakfast was good. glad to have hot food available again.

hot tub wasnt working coulda been a better breakfast

pool area was nice and morning breakfast and eating area all good

little options of breakfast when waffle iron

quiet and breakfast was very good

tub/showers should have grab bars. with covid there was no hot breakfast

breakfast excellent and staff very friendly

i do wonder why the continental breakfast ends so early. some people enjoy sleeping later.

great breakfast and woman running it that day was awesome!

great breakfast. comfy bed

night when we checked in there was a party with adults in the pool drinking and they took up the entire space

though there were corona virus restrictions regarding breakfast, a bag breakfast was furnished and had a good variety of

breakfast was excellent, well stocked, and something different each day

lots of kids running around and yelling in hallways (not really staffs fault on that issue).

the bathroom could use a lotion and face soap bar, and another bar of soap for the shower or body wash

there were ants by the pool

kids running around the hotel until after midnight!

the street (walking access) quiet rooms and neighbourhood hispanic food truck in parking lot breakfast was ok spartan room was dated

bed was comfortable... good breakfast

location was good if you planned on going to the valleyview fair or to the mystic lake casino as both are nearby

breakfast is always make your own waffles (which i love) rooms are always clean

breakfast was so so.

the pool is closed.

very clean, good breakfast, good location

the breakfast was decent, and the coffee was the best i've had in any hotel

the kids were out of control

comfortable and good breakfast

i liked that the reasturant and bar were connected to the hotel and the bed was comfortable

this hotel does not have the nicest rooms, my kids loved the pool area

kids loved the pool, it was perfect if you have variety of age children

i didn t use it but if you re a family with kids, they have a really great pool area

kids loved the jetted tub in the room and both swimming/wading pools

the fitness facility was not available during posted hours and staff had no way to access it (keys or

weren’t the most comfortable, you can hear people yelling from outside/the bar area, and price was a little high

breakfast buffet could’ve had a few more selections

lucky's bar and grill - attached - is also

pool breakfast comfort of the bed and room. will stay next time in area.

the location was great. good pillows! good fitness center.

comfy beds, nice room, had a pool, fitness room and allowed my dog!

that the pool was only open until 10pm!

breakfast every morning was very convenient and yummy good

kids were in the pool yelling at 7:30am and the pool wasn't supposed to open until 9am on sunday

breakfast was decent and had a couple different options

helpful staff. clean spacious room tub good breakfast

close to the casino

bed was comfy and breakfast was good.

great location for mystic lake casino events! front desk lady was hilarious so fun

breakfast is excellent, and staff are kind, knowledgeable and

large room nice kitchen

breakfast was good.

my room had a full kitchen

didn't use the pool or the ex

staff allowed a group of hockey kids to play hockey in the main hall for several hours until 10:00 at night

the pool and hot tub were clean and the temps were perfect.

the rooms were nice and place was spacious kids played in the arcade room and had a blast.

no one got back to me until i had to complain about terrible food from room service the next day

the kids not being attended to by adults.

location, parking, and front desk provided excellent customer service.

that we wanted for a nice weekend bar restaurant swimming pool jacuzzi was available

clean, modern, lots of parking, quiet

pool area was small but was ok as we were the only ones in it

has a wonderful restaurant and bar that i have always enjoyed in the past and due to covid-19 the restaurant and bar was an open

i also thought the pool and the breakfast was great

the staff in the kitchen working the breakfast area were extremely friendly!!!

fitness centre and pool with enough to get a workout done

breakfast was yummy

desk manager helped me with using the pool when empty

they had a very good continental breakfast. everything very clean.

clean, friendly staff, great breakfast

breakfast options were a little slim.

breakfast was very good and you was hot

great location and breakfast, clean and so comfortable.

breakfast was good hotel was clean

hotel is non-smoking which i like but now lots of loitering in parking lot to smoke

pool was in construction

not enough parking.

the swimming pool was very clean and well kept

location, good breakfast, kids loved the pool

i loved that it had a mini fridge and a microwave with a small kitchen sink in the room

the bed was everything i loved it & so did my kids

nice pool although chilly room. great breakfast. comfy beds

beds comfy kitchenette

the pool door had been open all night my first night so the next day it was bugs in the pool and the

even though i had to pay $50 for early check in

* the gym equipment and space are very limited

always clean from the room to the pool

kids were disappointed

we almost could not check in because not everyone in our group was 21 all because they had a bar

located, restaurants, and wide variety of shopping close by, ample parking

for the facilities were good though i didn't get an opportunity to take advantage of either the gym or the pool

a lot of pot holes in the parking lot

free parking

very helpful staff. good breakfast. clean hotel.

the pool was closed that was a bummer ud83dude15

breakfast area is packed when hotel is fully booked.

location, staff was so friendly and helpful, breakfast was very yummy, pool and spa warm and clean

great breakfast.

the pool facilities were tidy

the location was decent. pool. free water.

friendly staff, great pool, excellent breakfast

nice and clean friendly staff good breakfast very quiet the pool and whirlpool was nice

breakfast was good , standard continental breakfast but did have 2 flavors for waffle mix which was

great pool, adults only after 10pm. very clean and nice.

the pool was wonderful, and the food at the restaurant was amazing

sleek hotel with a nice bar that is open late

the bar and food area was nice, and the evening meal we had was excellent

the pool area was smelled like sauna not a pool

been nice to know beforehand about the $100 deposit and that the facilities were closed (pool, gym, no breakfast), but those are minor complaints

great breakfast, clean and accommodating. the gym was clean and new.

no guest laundry facilities. only one very slow elevator.

breakfast better than all other hotels ive been in, friendly staff who remembers me through

friendly staff, great internet service, expanded continental breakfast, i felt safe.

t take my drink from the bar to my room when they give you two of them at the same time

on ceiling, doors didn't lock properly, spa was broken

close to restaurants and casino

fitness facility had a full cable machine system

waiting for towels until the next day because laundry was not done

breakfast was excellent

loved the pool

improve breakfast

the kids had a great time in the pool area and loved the waterside

i was looking for something close to the casino without paying the casino prices

love the spacious room! quick check in process and loved the bar in the hotel as well.

room service was always timely

thanks for the treats from room service

didn't know construction was going on when we booked and that the pool would be closed.

center and pool were under construction

4 kids my husband and myself

the room was great same with the pool and hot tub great area too

love love love the pool and hot tub

breakfast was great! my kids had a lot of fun!

was so friendly and the breakfast was worth every penny of the stay

i love the location from the casino, but the room i was given didn't satisfy me at all

the gym and pool looked nice (didn't have time to utilize them)

had to leave early 5am and loved the to go breakfast bags! great idea!

it was close to mystic lake casino and much less expensive

here after attending a concert at mystic lake casino right down the road because we didn’t want to spend $350 just to sleep after the concert

24/7 snack bar where you can purchase snacks and drinks

great staff and comfortable beds. the pool for grand kids to use.

shopping center i would think kinda of hard to find at night if you didn’t have a cell phone , pool was kinda of small and looked uninvited

bed was so comfortable and room was very clean. nice to have a bar & restaurant on site.

convenient location. the pool was not busy.

excellent free breakfast

a nice staff and a really good breakfast

was clean, the room was comfortable, spacious rooms, excellent breakfast and great fitness option

appreciated another front desk person , will for allowing a late check out giving us time to get things together there was another guy there as well who

kids kept sneezing. vent was full of mold spores

had golf cart style shuttle which was very convenient

the pool and the spa were great and not crowded

spa is decently priced as well if you want to enjoy that experience

really wish the pool and whirlpool would have been open, but i understand because of covid it could not be

that the pool and jacuzzi was not open .

breakfast was not that good powdered eggs and potatoes

i loved the little exercise room and pool area

breakfast - requested gf options and gf bread and bagels were made available

was nice the pool was open later, too

breakfast was mostly sugars and carbs

parking was tricky

enjoyed the pool and hot tub

very comfortable. nice area. easy parking. excellent amenities in the room.

pool, basketball court, clean room, free laundry

the room was very spacious, with a nice sitting area and mini kitchen

pool was good

the bar was clean, a little pricy but it's a hotel bar

nice clean facilities, pool, spa, fitness

the room service was kind

room service didn?t pick up for a long long long time.

also wish pbs kids was an option on tv

cleanliness, pool, hot tub, fitness center, fridge microwave coffee maker in room, quiet room, friendly staff

there were also too many young kids in the hot

good room for price and plenty of space for parking

no kids in the pool:)!

the free laundry imenities

there was nothing i didn’t like. except the pool and the jaquizzi outside was real small.

loved the bar, actual full size pool table and just the vibe of relaxing

they have a pool table and also a laundry room that is a courtesy for the guests

pool area paint-decor outdated...pool area fairly small for hotel size.

the water park wasn t open but the kids still had a blast in the water

love the location and pool area!

the pool area was packed and there weren t many staff members around if there was a problem.

hours of entertainment for the kids

breakfast was included, and very yummy

the breakfast was really great and the staff made everything easy

no comfort height toilets. no access to guest laundry due to hotel renovations.

pool small but clean and warm

que dos de las caminadoras en el fitness center no funcionan

the pool & hot tub were clean & the location is really convenient!

the lobby tables don't get wiped down very often, so at breakfast, it's hard to find a clean table

the breakfast is great, wide variety of food to choose from. clean, plenty of room

pool and very clean.

crew was amazing at all times and breakfast really good.

breakfast constitute cold and hot meals not just cold

went to ask if i could take my breakfast to my room, and the nice young lady at the front desk said yes and noticed i didn't have

to many’s kids in the pool

hockey kids running around...

everything was great, but i’d like if the breakfast hours were a little later on the weekend.

breakfast was super tasty! location was great!

breakfast was wonderful!! pool was great! comfortable beds. friendly staff and helpful.

room, clean, nice pool area , real dishes and silverware at breakfast, delicious coffee (which is very rare at hotels

pool could've been larger and could've had a kiddie pool

was disappointed with not having a regular breakfast like before but understood why

rooms are spacious, the breakfast was great, the staff was wonderful and very helpful, and the complimentary cookies and

the rooms have everything you need and are spacious. the gym is nice and the location is good.

bar was out of a lot of things and you couldn’t charge anything to your room

nice bar area to hang out at and great bartender in wes

location, nice gym and comfy beds

food and bar to expensive.

i purposely chose a hotel with a pool so our kids could swim

also free breakfast would have been nice but also not common among down town hotels

location, size if room, service, lobby , designs, water, room services. recomend

the pool was closed for maintenance.

their were no microwave and with kids u need a microwave

comfortable rooms, nice snack bar & very nice bar.

also pool was open late - helpful with kids

the lobby was amazing the bar was great

the restaurant and bar area is large and a great place to meet friends

took our room service breakfast cards

every time we were in the elevator we helped get kids back to their floor because they had no key

the gym was ok, but i think i had thought i booked a hotel with a pool

nothing really even the gym is good

really bummed to see the bar and restaurant were closed

for the price, but college-age age kids seem to go here to party

and had a mini-kitchen

decor, high security access, quiet, highway access, good prepared breakfast

the room was great and really enjoyed the kitchen area and comfy bed

loved the kitchen since it would’ve been too much like a business trip.

thoughtful items like kitchen roll and dishwashing liquid provided as well as kitchen napkins

i used the gym and it was very good for a quick workout

great location! breakfast okbut is was covid. we liked everything!

premium design, breakfast, bikes available to borrow, convenient location, art on exterior windows of ground floor

$5 grab and go breakfast was well worth it, with jimmy dean breakfast sandwiches, cereal, bagels, yogurt, juice

breakfast was available at 5am! the artwork is excellent. the shower!

kind of had a scare and wanted to park in front of the hotel to load up the kids and had to drive around

excellent breakfast, up to date fitness room

the breakfast was great. needed more seating through in the morning

we enjoyed their fitness room policy as well

staff was amazing! lots if breakfast options, and late check out time!

ruby in the bar also made sure we had everything we needed and was a joy

was remarkable, the spa was amazing and everyone there was superb

we ordered room service in the morning

in-hotel spa was amazing

breakfast good but pricy. prices differant from menu to room service.

the breakfast was average, but fine

2 bedroom suite with 2 private bathrooms, living room and kitchen

two-room layout gave me and my son privacy. public areas were clean, breakfast was very good.

very nice kitchen

the gym is not open and the pots and pans are so cheap hard to cook with

views, location, and room service.

t the hotel's fault, i

good gym and pool with excellent opening hours. clean and good atmosphere

pool water a little cold

stored our luggage for us until after our gymnastics meet and we were able to keep the car parked until we were ready to leave

the room, bed, the shower, the room service.

room service was great, as was the spa experience. it was a perfect in-town getaway!

the attached abreva restaurant bar had a wonderfully friendly and expert bartender, sully

beautiful room and common areas, perfect location, great bar & food service right next to the reception desk, and amazing staff just what one would want

the spa and it being more upscale

enjoyed large corner room. in the bar received free tea....very accomodating

clean front desk staff fantastic bar and restaurant staff fantastic rooms clean and modern

great little bar and location to some other great restaurants

in the bar area was very rude about our group using chairs from a near by area ( that was not being used

valet would be nice. cooler bar area

our stay was short so we didn't have the opportunity to use the gym or wood & paddle

wasn't told about the gym on the 18th floor that i had access to

nice rooms with a great view and love the full gym

gym was nice; hh in bar was fine and we enjoyed the evening bartender; location and decor of

from granting us early check in to changing our room from a double to a king and making sure we had a fabulous city

gym was 'so-so' for a 4 start hotel & piped music way too loud

the cost , no micro wave , small room.. slow at room service..

great location, rooftop observation deck. good gym. clean.

very fun place to stay with observation deck, speak easy with views, and great lobby bar space

room service was horribly expensive and valet parking was expensive. room was small

the room service was good and the staff were extremely helpful

robes would be nice to go down to the pool and back.

staff parking was not communicated well'$55 for valet parking as only option - smh true room service requires $4 delivery charge and 22% automatic gratuity

breakfast and pool and location 10/10

the pool was closed when we went to use it during regular hours

staff was particularly helpful in light of the surprise inspection of the pool, allowing me to do a late checkout so i could swim once the inspection was done--the existence

also the pool was very small, if there were more than 5 kids in the pool you were running into walmart be

kids and i loved the pool was a great place to be and warm!!!great place would go again.

pool is good and the gym is good too thanks guys

the staff the bar the lobby

gym

nice hotel front desk didn’t mind us playing pool at 5 am which was awesome and gave us late checkout couldn’t be better

loved the pool table in the lobby, the view from the room was breathtaking

the bar area was welcoming and fun

hotel employee in the bar was super and the housekeeping staff performed magnificently

fabulous shower! awesome modern room. fun bar area.

able to accommodate a late check out per our request

gay 90's bar is right across the street

i wouldn’t consider this place for little kids, but for a romantic night with your spouse it is perfect

beautiful, clean space and attentive staff. great gym!

wifi was not free - ridiculous to charge

room had plenty of mirrors, bathroom light was nice, free wifi is hugeee plus

we ordered room service and was shocked by the price of chocolate cake, but it was delicious

there were 6 kids in the pool and hot tub area while their parents sat aside and got drunk, & they were pushing

was next to cleaning supply storage so made it very loud when the door would close from room service going in & out

the gym could be more up to date

only 1 bar of soap in bathroom over 2 nights. i like to have 1 bar at sink and 1 in shower.

got the stomach flu and they brought him toast, tea, an apple and spread with milk and water by room service, all complimentary

that we had to pay extra for the hotel pool.

the price was a bit steep but access to the roof top pool as an event made it worthwhile

st hotel coffee ever) loved that restaurant and bar open late

breakfast wasn't free, but it was delicious

the room service food we ordered from the restaurant was also surprisingly top-notch

the price, staff, room service. food was very good and delivered on time.

the first floor bar and 7th floor restaurant were excellent

staff responsiveness and excellent meals and drinks in the lobby bar and 5th-floor restaurant.

you couldn't preorder room service

hotel, very comfortable bed, classy tower in a central location right off the lrt, solid wifi, very clean room with fittings that worked

i liked the rufus bar and the bed. the bed was very comfortable.

towels are basic. room service is a limited version of the menu of the restaurant downstairs.

amount of space in the room, it was a living room with its own bed room) for me, my love and my 2 kids with my pup(90lbs)for 118 (-)little kids i wish it would have had a pool (-) no pool for the kids (-) the pool was closed so kids couldn't swim which wasn't posted in the site

very unhappy about the mini bar being the only refrigeration unit

rooms were only exceeded by outstandingly helpful staff from check-in to house keeping to bar staff

bar prices in room are reasonable also

the staffs were amazing from the room service to the reception staff.

the kids loved the pool/ping pong

there is shuttle service included also

were not as close as usual to the twins stadium but the shuttle left us off right in front of stadium and picked us up within 10 minutes of calling

it has a lovely pool with jacuzzi and ping pong table

the gym was well equipped, but not maintained regularly - the disinfectant wipes were empty so i

no vegan options at breakfast and the bar closed early

terrible weekend service at the on-site restaurant for breakfast

breakfast was great and included in our booking ($50 voucher each day) for breakfast in their very

ate at hen house down the street. hotel breakfast was pricey

bar could stay open longer on weekends

property, gorgeous views, pool deck and interior pool and spa were fantastic areas to relax, each in their own right

everything the gym ,pool and spa were excellent staff couldn t do enough for you

and clean with very comfortable room, great views from windows, lovely pool and friendly staff

pool was over crowded

breakfast was delicious

liked the breakfast, the layout of my room was cool, and the gym had a fantastic view/selection of equipment

we utilized the gym and pool/spa

location, friendly staff, great free breakfast with many options, rooms were spacious, hotel was very clean overall

i loved i had the community pool and hot tub to myself

the staff was supernice and helpful, the location is just great. the wifi is also good.