breakfast great too

my family with 2 kids stood their very anxious and concerned over the mix up

our late supper (fantastic food and the bar is super fun with all sorts of board games, etc for kids and adults), and the 5 min shuttle ride to alaska air (-)kids playing foosball in the bar was very loud. (+) great for kids too (-) was grateful for pizza place that delivered, but that took an hour so instead of getting kids to sleep by 11 it was getting kids to sleep by midnight (-)bring your tooth brush or you might get a kids! (-) my family with 2 kids stood their very anxious and concerned over the mix up (+) kids toys were in shower (-) kids toys were in shower

of the equipment in the gym is broken, and there aren't any options for a hot breakfast which is strange since they have a

the website says the shuttle runs every 20 minutes starting at the top of the hour but they never showed

staff is very friendly knowledgeable and we even had room service at 1:30 in the morning since we arrived late

ke squat rack).

room service needs

an issue with the hotel, but there was a kids soccer conference and parents allowed kids to run everywhere wet

there was no information book in the room informing me of room service options or information about the surrounding restaurants

pet fee here was outrageous. $75 for my first dog and $50 for the second.

breakfast was absolutely amazing - it was homemade and home cooked with excellent allergy-friendly

pool was closed

the driver was rude, late, and did not even bother opening the van door for the kids

nice little bar to relax and have a drink

early in the morning was slower than we needed and missed our standby flight and wish they had shuttles more often, but otherwise, overall it was a great experience

he could be in the bedroom sleeping and i could be active in the kitchen, dining and living room part of the suite

breakfast included

we ordered room service the first night and the food was excellent

breakfast should be from 6-9 or 6-10 on weekends

they also had a nice gym and small pool

very good breakfast! pizza & drinks at the bar were great & convenient. very helpful staff.!!

pool was too small and too many kids were in it

not have the breakfast due to early flight in the morning breakfast was at 6am

breakfast was prepackaged and not enough for all of us, no options for us to choose from

items in the room, like: ironing board, luggage holder, laundry bag, bathroom light glass

the staff and shuttle drivers super information on things to do and places to see

they had laundry facilities which we needed and used

breakfast -- no food

pool was small and average nothing amazing but everything else was spot on

the indoor pool was fun and clean

location is awesome and shuttle provided to airport and mall of america

no continental breakfast

hotel had a very comfortable room and excellent room service (i recommend their hamburgers (+)friendly staff, room service was quick and delicious, beautiful hotel (+) we ordered room service (+)in a convenient location, it has room service, and a caribou coffee right in the hotel (+)room service. (-)made for a very unpleasant atmosphere so we stayed in our room and had the rest of our meals via room service (-)room service was not available (-)toilet had mould in the bathtub,the room service menu was filthy with dust (-) no room service due to covid (i was there 3 nights) but that was ok, except i only had 2 coffee pods (-)linen was not changed when room service came to clean

wifi was hard to connect to

great location great staff clean rooms good breakfast

the breakfast was excellent

great location super quiet. kids loved the pool. no complaints

i loved the gym - it has all the equipment you need and bonus amenities for your workout (it even had wet

the pool was large enough for doing laps. near airport.. free breakfast from regular menu.

nice little restaurant downstairs, good gym, and the room was clean and comfortable

liked most that it had such an open lobby and the pool

things were great, and our shuttled rides to and from the airport were veriy nice

the bar and the shuttle

large room, walk-in shower, airport shuttle

air re-intake vent in the side ceiling of the swimming pool room was so dirty that there was dust and dirt stuck on the ceiling/wall because it didn't get

breakfasts weren't free, they were room service

also close to the airport with an airport shuttle

the pool and hot tub, great time

0/meal) or a la carte items from the coffee bar

covid-19 brown bag breakfast, no pool

the staff was so kind, they offered the free shuttle from hotel to mall of america and to the airport

we were put by an entry door, near the pool, across from the housekeeping office where people

the pool area was safe clean and a great place for the kids to hang while i went to work

the food was healthy and excellent. bed was cozy. loved the pool and laundry

location was perfect with the shuttle to the airport for my early morning flight

front desk so friendly and helpful. driver of airport shuttle was also excellent

shuttle bus from airport

complimentary breakfast, wi fi, swimming pool and hot tub, luxurious towels, good bathroom products

great breakfast, staff was on top of keeping it fully stocked

the room was excellent-small kitchen, comfortable bed and everything was fabulous

front desk was so accommodating when we called for an early check in and the lady i talked to on the phone to request early check in was very pleasant, i

swimming pool was nice was able to reserve to have limited people in there

breakfast options were awesome despite covid restrictions.

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

nice hotel bar with drinks and food

the bummer was i couldn’t order a drink to my room, i had to go down to the bar and get it

close to the airport, clean, good gym

walking distance to moa bed bathroom bar and relaxing area

i enjoyed the gym, good cardio machines and some weights

pool was closed b/c of maintenance but they extended our check out time for the next day so the kids had time to go and swim for a couple of

the swimming pool and bar are not open due to covid-19....that part sucks!

no little shop, mini bar in room, or vending

room service available

ridiculous to half to order a sierra mist for room service and pay 5 dollars plus gratuity just

breakfast was good also

hotel for all travelers, we love the studio/kitchenette, great free breakfast, free internet, & nice pool & spa

great room, great breakfast, great gym

pool was well heated

friendly staff, free tea and coffee in reception, clean, laundry available

nice pool and big hot tub

very close to the mall of america where we would be going and the indoor pool was great

nice pool. good beds and wifi. close to the airport. big rooms. good public transport.

beds are so comfortable! pool open late.

the spa and swimming pool

only thing i had an issue was the shuttle was supposed to run at the bottom of the hour but sometimes it wouldn't pick us up until

i feel like for an all you can eat buffet, kids should have a lower price

clean and tidy business travel friendly reliable airport shuttle service that was a major draw

the manager reimbursed us for a cab from the airport because the free shuttle was running late

it has a swimming pool, and it has a shuttle to the mall of america.

the kids can’t wait to go back and stay when it is warmer to get out and enjoy the basketball court

excellent breakfast, superior accommodations and outstanding customer service!

it would be nice to have 2 tvs, one for the sitting area and one for the bedroom so adults and kids could both watch tv

free breakfast, free shuttle to mall of america and airport. kitchen in rooms.

there weren't enough burgers during our time for breakfast but was sorted out

shuttle took me to the train station

nice beds, had to leave early so no breakfast but the pool looked great

early check in , and perfect service in reception thank you!

the staff, beds, breakfast, shuttle,location , price, everything was excellent

shuttle worked very well

very helpful, cheerful staff. free shuttle to the fair and free parking.

pool was small and occupied by only kids, no hot tub

kids enjoyed the pool

nothing except the wifi goes out in and out.

nice clean amenities such as pool and gym

the gym was nice

wifi wasn t great. our room was by elevator and it was very loud with people in the hallways.

the mall attached. !convenience the lobby ! the room service !

and blu does not have to provide a shuttle to get to moa, so that is a revenue savings, but if you make $2000/night in parking, i

room service is great even the cleaning staff are super polite

clean room. free parking. free breakfast.

nice buffet breakfast. enjoy the hot tub very much.

pool open late

there was a lot of rowdy teenagers for the majority of my stay and i had young kids i didn’t feel comfortable bringing them down to swim

breakfast was excellent

food, small gym , pool and a restaurant connected to building, drinks are available, small choice of food and snacks,

food, small gym , pool and a restaurant connected to building, drinks are available, small choice of food and

the pool was cold and wish they had a hot tub but other than that it was great!

access to the mall of america was great for the kids, and it was a warm friendly place that was perfect to start our new life in usa that they will

wanted to enjoy the pool with our toddler but the temperature wasn’t warm

breakfast wasn't the best but it worked.

i can walk to the mall. the person taking care of breakfast was very good.

the kids loved the pool area and everything was clean

the staff was wonderful. having a shuttle to take us to and from the mall was a huge plus!!

only thing i didn't like was walter the shuttle driver he wasn't pleasant at all

room breakfast swimming pool

checked in a day early after having to leave a hotel in shakopee late in the evening with 2 young kids tow

location was great, room was very clean, pool was enjoyable.

it is nice to have a pool & hot tub

nice comfy rooms. hot tub is spacious. the pool is good for younger kids. staff is friendly.

was told it was air conditioning on the roof or the laundry room

i love that your pet fee is affordable unlike other locations and you don't discriminate against cats

they didn’t have a pool and wasn’t nice to me or my kids so much attitude

kids crying

ose to umn and many shops), free and safe parking, overall quiet, very clean and spacious, breakfast was reasonable, and great value in

breakfast, laundry

from desk, breakfast nook, to housekeeping, the staff was super helpful and

laundry on the floor

24/7 shuttle to airport and free breakfast

and google page said there would be a pool/ sauna, gym and breakfast and there was none of that

bed was comfortable great location nearby ev charging

a temporary one with out my name on it and i had to drive all way back to home for 7hours with mt kids

there is a top golf facility on site with an excellent gym that has peloton bikes

we enjoyed the bar in the hotel for a quick bite on our last night

water machine wasn’t working in the gym

no wifi

i did laundry while there but had to lean up against the wall b/c no chair was provided

great location, shuttle, easy accessible, comfortable beds, and quiet

prompt service coffee and cream shuttle

easy access to interstate highway system and airport. fairly good continental breakfast included

clean, amazingly comfortable beds, awesomely friendly staff, pool water was clean and temperature was perfect, not too cold

the pool was cold

we also appreciated the fitness center and the pool

no bathtub in room. not hot tub in fitness center

i used the fitness center and it was also clean and convenient

airport shuttle

the hotel had a nice pool and the free breakfast was an added perk

our arrival back in msp the shuttle back to pick up our car was not operating even though it was in within the hours of

in law and granddaughter loved the exercise room and thought it was nice that the staff kept the pool open a little later than usual

the staff, the location, and the free breakfast in the morning!

know i was there on easter, but i was disappointed that the bar closed early

enjoyed using the pool and the gym room.

gym was ok

was amazing during check in, how ever i asked for a late check out and apparently it was never in the system

did not use pool or exercise room this visit

all amenities on including breakfast

alarm went off at 2am and i drug all my little kids to the car

morning breakfast

very clean. friendly stuffs. breakfast. big room.

there was no pool for the kids.

also it was nice to have the grill and bar opened later in the evening

unattended kids in pool esp with it being a small area

the staff the bar the lobby

bar closes at 11:00

stopped at the bar/restaurant after the vikings game , 2 guys working, had to go up to the bar to order and get

beds were comfortable, walking distance from bars and restaurants, the bar in the hotel had a really nice server cant remember her name, the

gym equipment tv's didn't work

dry bar brand toiletries, excellent water

there's also a pool with hot tub

bummed out the pool was being refurbished

for breakfast, we decided to eat at the restaurant in the hotel, and i'm super glad we did

didn't have breakfast at the hotel

no vegan options at breakfast and the bar closed early

delicious breakfast in the restaurant

breakfast was really disappointing`, we would never have breakfast there again

perfect for families with kids

quiet, breakfast, clean, price, location

kitchen suite was a nice bonus

needed a one night stay at the end of a roadtrip, great space in room and pool was great for the kids

updated, clean rooms, good value with kitchenette.

the bar had great service, i wished we had tried the food

stayed on a second floor with a room looking inside and the music from the weekend bar was too noisy

great bar to hang out in

no room service or pool)

is a beautiful historic property with a bar and restaurant

great ambiance snd friendly staff; muhammad was a delight and the breakfast was delicious

breakfast was at 9 and an extra charge

dayton room was not worth the price and being new to the bed and breakfast type of stay

the breakfast was delicious and the owner was super kind and considerate of allergies

cheese on my scrambled eggs and minimal meat at breakfast

price, parking and pet fee was the best i found in the downtown area.

the location and the friendly staff. the best thing was to see my kids enjoying the stay.

i used their shuttle service, they got me there and back with no problem and no waiting

the super friendly lady that answered the phone and said early check in was more than welcome when a room was available, just arrive anytime after 11, to

, inside pool, gym, chrome cast in the room, etc

it had very good wifi signal in the room

example, gave me mixed answers as to what s available for food during the day/night as far as room service and things breakfast was shut down

liked the breakfast, the layout of my room was cool, and the gym had a fantastic view/selection of equipment

i loved i had the community pool and hot tub to myself

there was no where to dispose of garbage on a non room service day

desk/workspace, closet, ergonomic and sensible bathroom, good water pressure in shower, good breakfast buffet (even during covid when the hotel could have taken the cheap way out and canceled

it had a full kitchen, living room and gorgeous bathroom

and the room with the kitchen

building, including indoor pool and fitness center (closed due to covid)

we loved the hot tub/pool area, very relaxing

gym, location, good food great staff and wonderful with pets,

gym is nice with water bottle station

i loved the gym and the comfortable bed

loved the shower the bar was very nice (didnt try the food or use gym)

hotel charges you decent $ for literally everything…early check in, late check out, and later check out, although, the hotel was completely empty upon arrival and room

room service was great, as was the spa experience. it was a perfect in-town getaway!

room service was great, as was the spa experience. it was a perfect in-town getaway!

beautiful room and common areas, perfect location, great bar & food service right next to the reception desk, and amazing staff just what one would want

room service was great

the bar downstairs. i felt uncomfortable getting a glass of wine due to the clientele

location, the gym that was offered and lighting in the bathroom!

the gym was pleasantly spacious and clean with a large variety of cardio machines, free weights, and

the available gym 24hrs, which i could access without further complication than using my room

wish we would have had time for the pool cuz that looked lovely also

i purposely chose a hotel with a pool so our kids could swim

the gym was amazing!

the gym and the full size court inside

took our room service breakfast cards

one night of the stay).

gym

the pool and fitness room were clean and in good repair

i loved the added bonus of the sauna in the gym area

pool was too cold for kids

there was no room service, no food within walking distance, no delivery available

they did not do room service and they did not give me fresh towels

hotel is gorgeous the room comes fully stocked with great coffee and a mini bar that has everything the shower is amazing the bed is very comfortable

drink prices at the bar were very expensive

bar on the 27th floor was sold out, so i could not check this out as i wanted to

we chose hells kitchen right across the street which was great

great location, rooftop observation deck. good gym. clean.

only 2 vouchers for breakfast

the price, staff, room service. food was very good and delivered on time.

about room service

the coffee

the room service food we ordered from the restaurant was also surprisingly top-notch

room was not that clean and also amenities was not in the room such as cups and microwave and no wifi

no wifi

drinks at bar cost $20-$25 each

amount of space in the room, it was a living room with its own bed room) for me, my love and my 2 kids with my pup(90lbs)for 118 (-)little kids i wish it would have had a pool (-) no pool for the kids (-) the pool was closed so kids couldn't swim which wasn't posted in the site

no pool for the kids

the bar area was welcoming and fun

the gym is okay-it’s a bit small and both peloton bikes weren’t working properly

a pool would of been nice.

nice atmosphere, the bar area and pool table were a great spot to hangout before the timberwolves game

above average gym

really comfortable and spacious, lobby, gym and laundry were also nice and convenient

i went through and disinfected and wiped down dirt before my kids and i stayed

gym was very small with only a dumbbell wrack and cardio machines

we asked for extra blankets for my kids to sleep on the pull out couch but never received them so we ended up buying some bedding at

nice rooms, comfy beds, nice staff, warm fire place, decent enough gym.

the pool area was nicely kept on saturday

breakfast has a great variety

clean rooms, nice pool, good breakfast and great location.

location was perfect. the hotel and room were meticulous and breakfast offered was great.

hotel was clean and the staff were friendly and helpful and the breakfast was good and they had a laundry room on site and the swimming pool was clean this holiday

mbells).

pool was cold, cold, cold!!!! made me upset!

the room with the kitchen was amazing. the breakfast and cocktail hours were great!

breakfast choices were great and the area was not too crowded

kitchen with all utensils needed

was surprised that wifi wasn't included, and then very surprised that one day of wifi costs 14 dollars

wish the room service tag

paid wifi, 14 usd per 24 hours.

for in-room wifi

that would have been nice to know as we couldn't get room service on our anniversary

the facilities are great - the gym, in particular, is world class

towels are basic. room service is a limited version of the menu of the restaurant downstairs.

room service breakfast was really not good

an then they ran out of orange juice leaving only water and coffee for kids to drink

staff responsiveness and excellent meals and drinks in the lobby bar and 5th-floor restaurant.

friendly staff, pretty good breakfast selection, lots of parking.

limited seating for breakfast.

you had to make sure you had breakfast early, as even the drinks were locked up by 930

breakfast was simple but adequate. staff very friendly

breakfast was hot breakfast with lots of options (not the packed to-go protein bar, a fruit, and

kitchen with oven stove microwave coffee machine

most people don't want to pay $12 for a lemonade and then a $6 delivery fee for room service

the gym was really great and the skyway access was an added perk

enjoyed the comfortable beds, great location, great hotel bar and access to the parking ramp via skyway

need free wifi in room also

restricted pool hours for kids

room service

the swimming pool was like a kids pool.

was a group of parents with not-so-well-behaved kids running around the entire outdoor dining area

customer service excellent, rooms, restaurant, bar all excellent

kids had to sleep on the floor one night

and pillows were hard and the pool is freezing

the bar across the exit would not respond to anything he did to get it to open

really enjoyed the bar and lounge area and the historical exhibits about the depot on the walls

swimming for the kids and nice rooms.

very nice and upscale feeling. nice vibe to the bar and restaurant area. great location

two-room layout gave me and my son privacy. public areas were clean, breakfast was very good.

i liked that there was fruit for breakfast.

the gym is not open and the pots and pans are so cheap hard to cook with

there’s a laundry facility & gym but i didn’t use those on this occasion

gym needs to improve as well

the pool area was a big bonus

the morning manager at wild bills (the sports bar in the hotel)was very personable

not much. the shuttle service was nice.

no towels in pool area

we used the free shuttle which was very convenient

the property was beautiful! the restaurant and bar were very nice as well.

brand new facility with a full bar and small restaurant

parts of hue building that aren’t finished the bar is right on top of check in area which is odd restaurant and bar close too

bar was terrible i asked for coffee they didn't have any

staff were very friendly, from the front desk, the staff cleaning around the hotel, maintenance, bar staff, always smiling, conversing, offering assistance right away, we felt at home

requested early check in, when i arrived i was told it would be a 40 dollar fee

they didn’t take their time to tell me about the gym, pool, restaurant in the hotel or anything

nice rooms with a great view and love the full gym

wasn't told about the gym on the 18th floor that i had access to

went there for a bachelorette party - the front desk was able to get us in for early check in so we could decorate the room, and the customer service was outstanding

in the bar area was very rude about our group using chairs from a near by area ( that was not being used

great little bar and location to some other great restaurants

clean front desk staff fantastic bar and restaurant staff fantastic rooms clean and modern

hotel bar and restaurant was also closed due to low occupancy (due to covid)

valet would be nice. cooler bar area

breakfast was not what i would expect from a hotel

little gym, enough for a travel workout

great location! breakfast okbut is was covid. we liked everything!

$5 grab and go breakfast was well worth it, with jimmy dean breakfast sandwiches, cereal, bagels, yogurt, juice

of a boutique so don't expect normal hotel amenities such as a gym or room service

very clean. easy access to excel center by shuttle

the shuttle bus service could use a bit of help

we came to see niall horan so he made sure we were able to get on the shuttle

complimentary breakfast was awesome, (perfectly cooked scrambled eggs, toast, sausage, potatoes, french toast,

the breakfast was excellent and free, even though the website and booking said no free breakfast

the pool. and the staff !

was drugs used was not happy with that special with family and kids also restrooms were not

huge rooms, amazing breakfast, a couple of free drinks in the bar each evening, and it's right next to our favorite bars and restaurants

pool was small, no hot tub

family wasn't cleaned and ready for check-in until after 6pm and they were there with two young kids by 3:30

very close to the airport and getting the shuttle was simple

i liked free shuttle to airport. breakfast in the morning.

breakfast was great staff was very helpful.

my family loved the breakfast sat

ipad was broken in my carry-on when in the shuttle

nice breakfast with options for kids

with three small kids and use of a the kitchen a quick vacuuming on occasion would have been nice

clean, quiet rooms with plenty of space and kitchen

unfortunately our room was under the laundry room and our room vibrated on every spin cycle

there was a room above us with kids

staff was wonderful, rooms were clean and comfy, and the lobby bar was a welcomed addition at the end of the evening

fabulous shower! awesome modern room. fun bar area.

we slept comfortably and used the well-equipped gym every morning

able to accommodate a late check out per our request

beautiful, clean space and attentive staff. great gym!

i also stated that we loved their fitness room policy and that it was actually open

wish it had a pool for my kids to swim :)

excellent breakfast, up to date fitness room

free breakfast. was perfect for picky kids

kind of had a scare and wanted to park in front of the hotel to load up the kids and had to drive around