the pool was closed with old furniture in it

staff was pleasant and served a nice breakfast

breakfast was delicious

the breakfast was too ordinary.

breakfast was superb along with the serving staff. thumbs up to the serving staff. thank you

beds were very comfortable, breakfast was good and the gym was also a plus.

thought the breakfast selection was great

more hot food choices on the breakfast bar.

breakfast was great

the staff and location were great! breakfast and everything else was great.

guess my main complaint was the pool not being open i wish some where when booking it would of said the pool was closed for repairs

is a great hotel for anyone traveling--reliable and free of charge airport shuttle each way, clean and comfortable rooms, friendly front desk staff, and a decent free

convenient shuttle, close to airport, friendly staff, comfy bed

breakfast had lots of offerings and a friendly hostess

no pool. no breakfast like the were before virus. no training room.

the bar and the food were very limited

the pool was closed but it was understandable.

warm staff, location, clean facility, delicious breakfast!

close to good restaurant and shopping. have airport shuttle . staff very helpful

pool wasn't available and this wasn't stated when i booked the hotel as this was a big draw for my

i liked the restaurant and bar. the pool and location was nice

great access to the airport. very accommodating with car parking while traveling.

liked the pool & hot tub

we booked because we knew they had a pool and hot tub

not pool or juzzic and the breakfast was the same left overs !! it was included with my stay .

airport shuttle bus is free and called for the guest service

shuttle driver was extremely unprofessional

when we called for the shuttle we were told that it didn't run after midnight but would start up again at 4 a

friendly and helpful close to airport fairly clean nice little fitness center very very comfortable bed and fresh

and shuttle were great

the pool is open until 11pm

friendly staff and good breakfast. they have a nice fitness room.

hotel is the real deal squeaky dutch clean, nice breakfast, good price and an airport shuttle

indoor pool

location was perfect and breakfast was on point

very nice breakfast

great breakfast in the am

breakfast was a great plus some days it would be a little different like the style of the eggs to

loved the digital key feature, being able to check-in virtually and the features of having a kitchen and refrigerator

the breakfast was great, staff very friendly

picked a hotel with a pool so the kids could have fun before our flight home but pool hours were very limited,there was no hot tub or

was a miscue on my airport shuttle pick up time

needs better lighting in parking lot

maybe open bar earlier

room service

out dated bedding out dated non working gym

this room through this site specifically because i needed early check in before a flight; even specified what time i'd be there

the gym was a

the gym there is nothing like displayed online

the gym there is nothing like displayed online

lobby, gym were impeccably clean

pool and fitness room were nice

the first night we had to use pool towels to dry off after coming in and showering off the road

pool did not seem very clean

shuttle service

also appreciated having laundry facilities

hotel provided shuttle service to the airport.

good breakfast. was able to do laundry before leaving. very friendly staff!!!

clean rooms and clean bathrooms. breakfast was very good.

near airport. simple fitness room. decent breakfast included

there were rooms available, shuttle was waiting and the front desk attendant was excellent upon checkin

pool water could have been a little warmer.

it was great having the free shuttle available to go to dinner at a nearby restaurant and to get to the airport

due to covid the bar restaurant and pool were all closed which they did not inform me of they just had signs posted

shuttle service to airport and ability to leave car at hotel

had to take the shuttle from the airport at 1:30 am when the shuttle quits running at 1 am

pool was not in operation during august

airport shuttle 15 mins late

the pool was a bit dirty but that didn’t stop us from having fun

the food and bar service also were excellent

the free breakfast!

breakfast is awesome as the hotel is tied up with the neighbourhood restaurant.

breakfast french toast tasted old

far after staying for two nights and having breakfast offered for free at the diner next door with great staff i can't find the first thing i

the hotel was clean breakfast was good

he hotel sits on a beautiful golf course but the area for pets is very small)

19 prevented bar and restaurant to open , but it is so good i will return another day

edge of a beautiful golf course and 2 miles from any noisy highway

parking was surprisingly difficult later at night as the lot was full and many other cars seemed to

we love the design and plan to come for a few days to see richmond and play some golf

everything was nice, however towards the evening there was a family who was extremely loud with kids (there room was next to mine)

staff. valet. bar staff. hotel itself. location.

used room service for dinner

the lobby was nice the bar very spacious hotel. in walking distance to different things

were on the floor with a team of young kids

the kitchen area was clean but we ate at a restaurant so we didn’t utilize the kitchen except the

fact the kids (baseball team) ran on the floor up stairs the entire night until the we hours of the morning

asked for an early check in (which was explained was any time before 3:00) and the lady at the front desk told

room is wide and they have fridge microwave and even a small kitchen in there so it is a plus for some people who mind need it

the breakfast was good

the room was clean and tastefully decorated and the bar and restaurant were also wonderful , clean, and the staff courteous

s told that the crossing street $20 public parking expires at 7 am, the

we heard kids running up and down the hallway all night

both the buffet and room service was lukewarm

room service closed too early.

not having a kitchenette in the room, and a decent hotel restaurant.

there was a nice refrigerator with a kitchenette

the bar is very nice, good drinks

breakfast in the restaurant was mediocre.

wish the restaurant were open longer for breakfast - 9:30 is early to close

love the decore, nice little bar area with fun drinks

love the coffee bar downstairs

beautiful building and a great stay! the bar and patio were lovely!

the restaurant and bar downstairs has an upscale but casualness that i always enjoy from a small boutique hotel

is a beautiful hotel with a lobby and rooftop bar overlooking the city

very clean, great breakfast, excellent location.

location. bar (excellent service by gary).

directions to the hotel even though they used gps, we also had a note that said there was free breakfast but we could only find the breakfast bar which you had to pay

good breakfast, bar on site

very comfy bed, complimentary breakfast, historical downtown, nice area around, wonderful

hallways smelled a little dated and there is a lot of tile from the parking lot to the halls

have a large van), and saturday night, i had to park a very long

the parking was limited had to walk a distance from your room.

the guest laundry room not working

there was no gym, although it is indicated in the description

the bar area was nice but wow, i had a sauvignon blanc - the only one they had and it was $15 for 6

they did comp us two drinks a piece from the bar and reduced our rate by $60

of particular note, gary - the bartender who works at night was a great person to interact with and get to know when we were

valley parking only the bar wasn't very cozy

lobby offers convenient breakfast and had a nice bar area

unbelievable room size. loved the kitchen.

in kitchen was smelly

liked the breakfast, the quite environment, the parking was great, the area was great for its central

the room was stocked with all the little necessities you would need in the bathroom and kitchen

the kitchen.

didn’t work, maintenence came but couldn’t fix, elevators were confusing and the gym was full of kids not sanatizing equipment, and they ran out of sanatize wipes in hyundai

had everything we needed, they were quiet, there was a discount for two restaurant offered, a gym etc

breakfast was good, some selections ran our quickly but it was still ok.

the bar on top floor was awesome, plenty of room & seating

we loved the gym

valet

room service got mixed up. not a big deal. we are our breakfast at the restaurant instead.

the last couple of months and this was the only hotel we have come across that still didn t do room service

we were disappointed there was no bar or restaurant

a perfect location , nice bar restaurant across the street, great breakfast place/ coffee shop down the street the hotel

use of the ymca gym just down the street - large, well equipped and clean

fantastic ymca gym half a block away with hotel privileges

the pool was cold, but not too cold for kids to enjoy.

was an indoor swimming pool, but there was no hot tub

clean, valet team was extremely helpful and nice, room service for breakfast was perfect and reasonably priced

really wasn't anything except they aren't offering room service due to covid - so that was understandable

steven and jason at the bar were super friendly and helpful

hotel guests ranged in age and ethnicity, lobby music was club, the rooftop bar has an awesome view of the city and sunset

need to get a special card go to the gym (might be a temporary covid restriction)

the kids even had their own bathroom

a nice property. superb rooftop bar with great views of the city.

towel bar fell off, no ice buckets or cups.

although the hot breakfast was fantastic, most of it was gone when i arrived at 7:30.

concierge let me have a late check out so i could finish some business and take a shower before leaving

the staff running the breakfast cafe went above and beyond to ensure an excellent breakfast.

ask for a late check out and was told no

fitness room included also

coffee bar did not have any dairy

also, they were able to give us a late check out upon request

it was a small coffee bar next to the counter on the left with creamer, coffee and creamer daily until like 11 would

lf and half, milk),

shuttle service was great andrew, arron, and andre were great and very helpful and extremely polite

spacious rooms, cleanliness and breakfast

separate tv lounge which closed off from bedroom had spacious kitchenette between which decreased tv noise in bedroom

staff is great, comfortable, and has ev charging

breakfast was awesome

front desk staff scared us by not realizing they had an ev charger

pool could have been a few degrees warmer.

i thought you all had a full out breakfast bar

the fact that it had an indoor pool.

everything was excellent from the pool to the gym to breakfast

very good. nice varietyfriendly. of food for breakfast.

breakfast was one of the best -- eggs fresh cooked and not microwaved

the kitchen staff was great and the front desk was overall good.

clean and spacious rooms, friendly staff and excellent breakfast

it was a full suite for $--! and a beautiful breakfast. a fantastic experience

we were on third floor, but it sounded like perhaps the laundry area was below us

swimming pool and whirlpool were under maintenance, and the hotel staff kept lying about it stating it would

also i like the fact that there was an indoor pool because i like to be around water

like where we could eat as they had no staff to run the cafe or bar on

breakfast service was very slow with only one associate taking orders, cooking and serving

bag breakfast!

gym

breakfast, housekeeping, gym, and staff were wonderful

small bar of soap

love the breakfast , friendly

room and gym, easy check in, good breakfast -- and a pool table and pinball in the lounge

to family we were visiting ample easy parking very clean and comfortable room with a couch, desk and

easy off and on to highway good parking

it was heated, when we arrived the pool had no water also no drink menu with prices at the lobby bar a cheap glass of wine was

pool was closed. bar was out of jameson.

parking is free

pool

the continental breakfast is great

the breakfast choices

the accessibility , pool, breakfast bar

also the swimming pool and hot tub was perfect

kitchen suites were adorable!

free laundry

i didn't get a chance to use the gym but maybe on our next visit - we will be back

of space in suites, with kitchen, living room, bedroom, separate bathroom

we loved the cleaniness of the room and the kitchen was equipped with everything we needed.

the kids love it and we're always happy

pool was open, clean and had toys for kids. breakfast had hot stuff waffles and eggs

only downside, breakfast didn't start until 6:30am, we had to hit the road at 6.

i didnâ ? ? t like that they deter you from using the pool.

plus the pool is clean and not so strong with bleach it burns

excellent staff, great room service

look a kids made the beds

is no room service, i tried to call to order room service for food pick up the operator, front desk, or

were okay , reasonable priced but not the best taste, pool is only 4 ft and tiny so cool for the kids but not adults

pet friendly hotel. lovely staff. room service available. easy on/off access to the highway.

breakfast was decent, was sad to see no bacon and pancakes

like the kitchenette (with the provided cookware, dishes and silverware) and layout of the room

my grandsons enjoyed the outdoor basketball goal and outside pool table, and of course the heated indoor pool

pool was small and cold

and it took about 5 minutes for someone to show up, though, and it had a pretty lobby and dining/ bar area

the gym had two treadmills, and i could'nt get

was disappointed to learn that the outdoor pool was not yet open as i had selected the facility partly because of the pool

very good breakfast

forgot to unlock pool gate when pool was open ,people cound'nt get in or out easily

the gym was very clean and smelled very good

the eggs for breakfast. its a

the pool. the laundry. the hvac.

for the price we pay for, but i didn't like the gym

the breakfast was great! very comfortable bedding and very clean room. wonderful staff.

the pool. the laundry. the hvac.

food from room service was borderline inedible- overcooked meat, raw fries.

breakfast was good

gym water cooler was empty

the balcony was super small & the pool was kinda small

breakfast was awesome, a great variety to choose from and hot

the staff, the room, the pool and fitness room.

they accommodated us for an early check in, which was very nice

everything especially the pool

the floor around the pool was very spiky and hurt our feet

also loved the pool and patio and the cleanliness of the facilities

good breakfast, nice clean rooms!

the hotels fault , corona has made hot breakfast impossible

the ladies working the breakfast the lady from australia at the front desk were great!

breakfast wasn't ready at 6:00am. like advertised.

breakfast was mediocre

wifi was terrible

the lobby was nice and staff were friendly. plenty of parking.

we need a comfortable sleep with kids at a reasonable price

the wifi was not working, there was no breakfast

it has ev chargers in the parking

pool and spa were closed due to covid

indoor pool could be heated.

loved the in-room spa was great

pool/spa was closed due covid but the website still had it listed a open

swimming pool to cold. hot tub to hot.

like the parking on the place room was big tv ac great settings

the amount of parking was unreal.

the wifi and it don't have no breakfast.

i do not like how you have to have a parking pass now, they never towed before.

awesome that they have a nice size pool. a clean pool at that.