water/ice refill station on my floor instead of other hotels where i’m traveling to their gym to replenish myself

patio off the bar was a great place to relax

great bar and service

though i travelled solo, found many families with small kids, very family friendly hotel

not seeing any kids in the lobby but perhaps summer it’ll be more family oriented

i was provided complimentary shuttle to an event in town

hotel operates a shuttle bus that will take you within a mile radius, so you can get dropped at the station and

freshly made complimentary chocolate chip cookies, 24 hour room service and amazing front desk and housekeeping services

she upgraded both rooms to the corner suite and late check out in the afternoon

didn't know about the shuttle until i read about it in a tiny book in the room

i liked the gym. it was clean and it had plenty of equipment.

the indoor pool, the cleanliness, and the staff.

robes were not in the room closet. we had to call room service to have some brought up.

hotel with a good sized pool and gym

kids loved the large pool

comfy beds, clean room, decent room service, kind personnel

location with kids (15 min path ride from world trade center and one world obervstory)

greate location nice atmosphere kind sfaff big room nice gym and pool

gym/heated pool and hot-tub which i didn't take advantage of but will next time

no room service and u have to pay for parking

no laundry, knowing that its mentioned in the description

complimentary water, so e plates and cutlery will help specially when you stay with the family/kids

we walked to and from, even at 11pm at night with 5 kids felt safe and only 5-7 min walk

what about the kids with over

its really worth it , free breakfast and shuttle

the rooftop bar was exquisite and the staff was friendly

for a fee of $50 total (spread across 2 nights), they upgraded us to a better room and gave us early check in

hotel was perfectly located for a 7-night stay with my husband and 2 kids for a visit to the big apple

very comfortably and clean rooms with full equipped kitchen

but if the breakfast can provide some salad, it will be great

the views were amazing and the bar area was so elegant, but didn't 'break the bank'

the swimming pool is very small and crowded by kids.

it has a pool which the kids love

the common areas (and the gym) are beautiful

the rooms were spacious and comfortable and there was a pool and gym for the kids to wind down

the bar downstairs is pretty good too and the hotel is surrounded by our many good bars in

room service small bottles of makers mark bourbon and red wine available for purchase in room lots

two times that i ordered room service, the food was either undercooked, under seasoned or stale

bar closed restaurant closed

room service did not visit my room at all not even to make my bed.

the access to the rooftop bar was limited to the family/ kids

i traveled with my wife and teenage kids it was great to feel safe and relaxed in a big city

know vending machines, know pool, room service hours, and know shuttle service

mini bar and breakfast also very much a business hotel, for our young kids it was all fine but maybe a bit too formal

great location. plenty of food, shopping and entertainment options close by. great gym.

they even accommodated our late check out request

the breakfast and the gym

in addition the beds were actually comfortable and breakfast selection was great

still new and clean, nice gym, good breakfast

hotel is new and still clean, nice breakfast and good gym

i like the river view, room space was good for new york, room service cleaning was great

wifi was not free

m instead of 3pm) without any

you had to become a member to get free wifi.

great location - fantastic view - very good personnel - cool gym - fast wi-fi - big tv - we checked in earlier than needed

have stayed in this hotel several times we enjoy the spa the cleanliness the staff is attentive and

the rooftop bar, for hotel guests only, was absolutely beautiful

spa folks very friendly

the gym

amazing rooms and spa and gym. lovely staff. good location

no room service.

fine facilities but although we stayed for seven nights, supposedly due to covid, there was no room service at all during that stay

no room service and no parking.

no room service, you need to text or ring hotel services for your towels, trash bag etc

room service breakfast tray not picked up for 2 days

many free services like laundry free drinks, coffee and snacks

i should also mention that there's a well-equipped gym for those who enjoy exercising

the room was super clean, wifi worked

kitchenette, clean, good location, friendly staff, free water, free laundry facilities, access to gym and excellent common areas

views room service friendly staff water dispenser

the view from the 12th floor was amazing and the bar at the bottom floor was so cute and fun.

hotel was a little outdated. the gym didn't have water in the fridge at all and was very hot.

many facilities and the ones they had were not great (the gym had very few old machines)

there wasn’t mini bar and kettle

bed was comfortable. staff was extremely kind and helpful. gym was quite nice

24/7 room service

% nicely added so you don't have to count) = $11

service and attention to detail from the laundry to room service and housekeeping

breakfast is very good. we ve been having room service. service was fast

service and attention to detail from the laundry to room service and housekeeping

resort fee is a bit high but includes wifi gym and all day coffee

the property was listed as having room service but actually did not.

option of room service

tiny gym in the basement

allowed a late check out at no extra cost

great location and very accommodating staff. enjoyed having the bar onsite.

expensive bar compared to the quality of the drinks

the gym accommodations were a bit lacking but adequate (multiple treadmills, a bike, elliptical, and a

good facilities, good gym, everything works and well thought out, comfy bed, excellent cleaning

i liked the gym

staff are friendly and flexible, i was easily given a late check out

the laundry service was also very useful and quick

the front desk to the bar to the restaurant, the staff are incredible

the fact the wifi didn't have a password was a little upsetting

laundry service is dry cleaning not proper wash/dry as listed

location, nice ambiance but simple, front desk is great, lobby seating area is cool, gym was nice, gigantic room for being in nyc but i think they also upgraded me, loved being in the

be helpful to have hooks for the towels to hang up in the bathroom room service the tray charge is too expensive and i didn't read the small print so my one pot of

third party room service through butler remains a thorn in otherwise a nice and comfortable stay

great quick room service, lobby lounge, nice staff

9 am scheduled breakfast room service didn't show until i called at 9:30

restaurant is small due the large number of rooms available, so at breakfast time could be a little bit crowded, however they offer in room breakfast service that

the hotel had a great pool and fitness center. many things to entertain yourself in the hotel.

roll-in bed for the kids available - kids had to sleep on floor

- pool was closed/broken and even when i explained that i brought my kids to this hotel for the pool incentive the $100 early check-in fee

it was closed most times the kids wanted to use it

hotel, excellent four seasons service as always, room was very nice, spa has steam room and pool, good position, will be

covid cannot be used as an excuse, because in the evening bar and restaurant were open and full

the amenities were exceptional, especially the serene indoor lap pool and the state-of-the-art fitness center

attentive staff great spa & pool

the pool water was not warm enough..

really enjoyed the bar downstairs

if you have kids, check out the color factory which is only 2-3 blocks away

great room service

location, gym actually open

clean room, clean sheets, room service polite and prompt

it included water、gym、printer and so on

were efficient, straighforward, found early check in from overnight flight

hotel has a gym but no other real amenities to speak of

the check-in process was easy and they were able to accommodate and early check in for us

quick elevators and not a lot of people traffic. i appreciate the early check in.

rather small room was offered for 4 people

sanitizer in room no ice available nowhere no wifi- i put in last name and room but it didn t let me get on blankets and sheets very itchy &

the gym is roomy and well-equipped too

is excellent, seconds from the subway, opposite a great bar and convenient for brooklyn, downtown and all manhattan - beds were pretty decent as

had little kids that were hungry)

the pool area was a great touch and the food served there was delicious

booked incl breakfast 3 adults - 3 kids and we could eat those on the mezzanine or room

great view from our room. nice restaurant downstairs and bar by the pool.

also went to the pool, great place for a swim in the sun, best sushi available there and nice cocktails

love everything about the hotel excellent room service and hotel service and customer service they should host a class for it the view was

also, wish the gym was a little more updated

had flown a long way and requested an early check in if possible which was accommodated so we were very happy with the service and

gym was ok

had to go the gym in the basement to fill up my bottle

basic amenities during the pandemic, no housekeeping/ take out our trash, switch out our towels, gym was closed

no bar at the property that weird!

missed the bar at the reception area no real main entrance to the hotel

and has guest laundry and ice machine

king size means kids size

daily room service was amazing and everything was very clean. the hotel was very quiet and calm.

room service is not the best

especially george s for breakfast

position, design, room service

gym facilities were lackluster

the gym was always accessible and continental breakfast was okay

vibe, location, the gym, the food, the room, all great!!

games to entertain the kids and all the staffs were so nice!!!

everything. bar lounging area. basketball court. the room. the soaps

it really makes it nice for the kids and family

location if you want to stay downtown, 2 minutes from wtc, great facilities with amazing bar and gym

room service did a great job with my breakfast

shower drips a bit if you don't use the overhead and are only using the attachment, the room service was good food but extremely pricey for what it is, the santal products smelled a bit

the hotel bars were fantastic too with great breakfast

the room service is not so good.

the rooftop bar is a must-visit, and the restaurant bar offers an impressive array of drinks and bites that are

the room service menu did not meet my expectations, it was better to order outside.

there is friendly and helpful, from zillah at the front desk to the bellmen, room service and housekeeping

was working) and i couldn't do things like order room service or call down via the phone in my room

24h gym

gym was small and not much equipment.

are quite large, great views, dark and quiet rooms with comfortable beds adjoining rooms for kids very happy with the

a bonus would be a gym

comfortable beds, exceptionally clean rooms. they gave us an early check in.

are quite large, great views, dark and quiet rooms with comfortable beds adjoining rooms for kids very happy with the

it is usually where we like to stay with the kids

we were then offered a late check out, which was great and

asked for a late check out which was confirmed by staff but ended up being woken up 3 times by cleaners

really enjoyed the buffet breakfast too with excellent

fitness center at the hotel very small and limited but you have a gym just next door

staff was above average, especially the tall, friendly fellow in the breakfast room on the 21st floor

an adult hotel (we travelled with teenagers) as we didn't feel any of the menu's worked for the kids but that didn't matter

off :) and the blind on the window got broken on the second night - we could not move it up after room service put it down for night time

experience of room service was very disappointing - $66 for a burger which came in a burnt bun and with soggy

the bar of course is very famous and worthy of

great bar in the hotel

there was also a coin laundry facility in the hotel for $7 each cycle

there is a self laundry in

wifi is not suitable for demanding business purposes

the wifi could have been stronger

it was a great location. great view, great staff, great room, great gym.

they allowed an early check in which was immensely helpful

room service staff were very friendly location was very convenient, close to several subway

wish the gym had free weights, but i realize that most guests wouldn't stay at this hotel for the sports

the gym could be better

say 12 online if you're just going to tell me 11 in person and attempt to charge $100 for late check out lol

no room service

in house cleaning services daily. reasonable wifi available

rooms have a desk, free wifi, coffee machine and ensuite which is perfect for business travellers

bed was very comfortable, the wifi worked great

the wifi was unavailable.

no concierge, limited wifi

they have a mini bar in the room if you would like to use it but if not you don't have to

i ordered room service one evening and the meal was superb (albeit a bit pricey) (-)00 room service fee (+) staff is very friendly, room service is delicious (-) one of my room service hot dinner choices was delivered cold and no-one responded to my feedback (-)the room service food was not good. (-)two times that we ordered room service they forgot about us (+)room was great, the bed really comfy, and the restaurant for eating in and room service is (+) room service was fast (+) ordered the room service and food was fresh and warm in less than 30 minutes (+) my room service dinner was one of the best meals i have ever had via room service

by old books, leather seats, and an inviting chess set adorn the hall adjacent to a wine bar we were glad not to miss

lively bar and wonderful breakfast

that kids friendly as expected but nice location, nice crowd and vibes, recommended for young couples

not for kids

playground for ugly tourists and annoying rich kids

room service was a little slow and i didn t love the food when it arrived, but maybe i made a bad

pool would have been nice

the other hand, when i dined at a small table by the bar at the other end, one evening, the service was risible

style; location; restaurant and bar are beautiful and spacious; food and drinks quality

is exceptional -- most especially if the weather is nice and you can enjoy the outdoor terrace / bar area on the 5th floor with a view of the statue of liberty

also much appreciated that they were able to accommodate my early check in request (coming from a 18h flight) and also received an upgrade to a grand king for

the best was the location and wifi free it’s was a modern hotel with espectacular gym

gym is a little bit small

the gym could be a bit bigger

the only problem was the clean we always found rest of stuff that our kids left

the money break fast is expected to be buffet, interestingly it has only two choices on menu and kids can not eat them

pillows and very good shower; location; basement jazz bar with live jazz music; very helpful

has a coffee bar which is useful in the morning

there is a cool bar and restaurant downstairs with jazz music

the bar was great, all the staff are incredibly friendly and kind. great ambiance.

stuff, great bar and rooftop well designed and crazyyyyy coffe shop inside

we decided to buy provisions from the grocery market just up the road and make use of the kitchenette facilities

great location, fair price, comfortable bed, very nice breakfast and very polite and helpful staff

comfortable bed, nice to be able to open the window, good kitchen facilities, friendly staff, good breakfast

the balcony area, the gym

the laundry was very economical and breakfast though included we decided to buy provisions from the

the bar staff were also friendly and helpful

the gym was also great, never crowded and with all the equipment i needed

we needed to order pizza for the kids and had challenges using our phone and the receptionist offered to do it including accepting

bar was weathered and needs updating

the staff was friendly without overbearing and accomodated early check in as well

we were allowed late check out till 1 p

location, easy to book, price not bad for the room we got, liked that there was a laundry room and gym, view not bad

gym is well equipped.

close to the water and battery park which has a playground for kids

the same time with the kids and in this price one can expect at least a sized room

bed could have been a bit bigger

our snacks and soda was not replenish for our entire stay,important for kids on vacation

was incredibly spacious, with large, comfortable beds an important factor when traveling with kids

ecent array of free weights)

you travel with kids and would like to book a single room), and you could definitely hear the neighbours if they

the hotel offers a gym, rooftop bar, breakfast and many other services

the gym is a small room in the basement

the gym was way too small & with few equipments (no mats

the rooftop bar was fine, although the top was closed

the breakfast was excellent and the rooftop bar was worth it even in rain

amazing hotel! my kids loved the pool! beds are super-comfortable.

spa was too expensive and then still expected a tip.

amazing hotel! my kids loved the pool! beds are super-comfortable.

very poor wifi, everything is charged, even coffee. no room to store water on the fridge.

amazing hotel! my kids loved the pool! beds are super-comfortable.

the breakfast was good

wished the gym was a bit more equipped.

in the hotel, such as coffee and tea 24/7 in the lobby, the possibility to take breakfast away, a gym, and luggage storage

the hotel offered a decent breakfast and it has a small gym

breakfast was really great

1 for one slice of toast); thin walls- could hear some noise from

the room was clean, the staff was very accommodating, the room service was quick and attentive.

excellent location and super friendly staff. great bar and restaurant.

room service took long.

of room service and mini bar

room service/guest services are via an in-room tablet and service was prompt and again, with

bar was awesome too

wifi doesn t work

the fact that room service didn t leave a table or serving trays

we ordered room service and it was ok. the popcorn is delicious.

staff went above and beyond to be accommodating with an early check in and late check out

they agreed to a very late check out to accommodate my schedule and the front desk staff would ask anytime i was entering

i had a great stay with my kids

there was also a large bar area with comfortable seats

also, the price should be less for kids

ground floor this courtyard is where the cafe resides and you can have coffee, tea and some yummy breakfast items like eggs on mini-bagels or yogurt cups with fruit

the simplicity, cleanliness and complimentary breakfast.

the coffee was delicious, breakfast fantastic

nice helpful staff, excellent (free) breakfast, coffee/tea, available at all times, wonderful location and breakfast arrangements

had to go out for early morning coffee and breakfast, but they did give a voucher for the morning meal

the breakfast was good, i would recommend to anyone

you will find tablets on floor (when you check in with very young kids)

wanted a room with a kitchenette

i liked the gym. it had a decent amount of equipment.

breakfast was fresh every morning and the rooms were clean

choice of the drinks at the bar was poor, the breakfast was very disappointing, no hot items available and also no choice of

like a spa experience

the happy hour bar with good selection of wine and food added charm to the experience

great views and ac in the tent, boxes breakfast and coffee in the am

my only critique is the ‘nothing special’ lunch bag that the breakfast arrived in

such a great location! highly recommend to get some breakfast at the bodega negra diner.

also, the $50 resort fee when the pool wasn't even open, and the cafe closed after breakfast

was great aswell as the facility, room, pool, fitness center and bar areas

the hotel staff was exceptionally polite as the hotel featured a mini bar in the room

apart from 10-12pm it's an adults only (21+) thing with loud music and a bar

for a smaller hotel, was pleasantly surprised that they had an adequately equipped gym

picked the wsh because of its proximity to our kids (one in gramercy and one in the lower east side) as well as a reasonable (for nyc) price

what could be better is a kids menu in the restaurant.

a very small gym

worst gym in a hotel

gym as sub standard and no coffee machine in room

beds rooms atmosphere staff cleanliness gym decor

easy reliable wifi

room service and house keeping were also top notch

no negatives to report at all well positioned, great atmosphere, wonderful courtyard and bar to relax in

the restaurant is nice, the gym and pool are great

bit inconvenient for a long stay)

the folded sofa for kids was really uncomfortable.

nice heated pool and gym

great staff. i like the fact they called out to see if the room service appropriately fine.

and apparently you can use the local gym which has a pool

it was nice having a coffee bar in the hotel as well

bar / whiskey lounge in the lobby

we had a lovey view out to the street and over the bar area downstairs

the coffee shop turn bar at night was much needed

wish there was more area in the reception as limited to the sky bar hours with kids

had a gym, though it was tiny, it got the job done

for family of four was on pricey side at around $100 with tip, with no kids discount so although delicious we didn t partake every day

what location does not offer wifi password or have their own smart tv with proper connection

they were extremely busy and couldn't accommodate any early check in which was difficult as we got in super

called and asked if there was early check in

breakfast room didn’t really fit with the quality of the rooms

fitness room is alright but better run in the open like in battery park or some

it was very clean the breakfast was good and the staff was very nice

location, nice staff, nice room, able to accommodate most requests except for early check in but was able to upgrade my room to higher floor with complimentary breakfast during