the bar is a bit small and food selection limited.

communication from room service staff was lacking, delay in order and one not received.

there was no room service.

their slogan whatever whenever obviously doesn t apply to room service requests

room service did not visit my room at all not even to make my bed.

facilities including gym were excellent

we used the gym and the pool which were both lovely

no room service. no menu for resturant on property online.

great staff. i like the fact they called out to see if the room service appropriately fine.

view from the hotel, nice gym and swimming pool, helpful and friendly staff, spacious and comfortable room and good

amazing hotel, great rooms, excellent location. rooftop bar is the best one in the area.

you're traveling with kids, just be aware that the hotel has a club and that there is definitely a nightlife scene after

st french toast i ve ever had) room service for dinner

design - was just horrible to use the shower also the team didn t allow us to get our room early

playground for ugly tourists and annoying rich kids

we had a lovey view out to the street and over the bar area downstairs

bar / whiskey lounge in the lobby

the coffee shop turn bar at night was much needed

it was nice having a coffee bar in the hotel as well

the gym facility was off-site and was very good

wifi was poor

we didn t go to the restaurant or bar so we don t have views on them

the wifi in the rooms was poor and no breakfast at this price is a scandal

the gym was awful

the beds were extremely comfortable as was the sofa bed the kids slept on

plus a great pool

not really a kids spot a lot of drinking going on

weather was beautiful and we came for the pool - it was great

not for kids or older adults

the breakfast location felt like just a normal coffee shop

room service for dinner

i very much enjoyed the spa and the food was ok for the price

attention given to my puppy, the spacious rooms, the room service was amazing one of the best food and drinks i have had and the location is perfect

great location great spa and fitness facility

the fact that kids can't use the pool at all

but spacious rooms, comfortable beds, cleanliness throughout, 24 hr security at front door, laundry facility, varied good, hot breakfast, helpful and kind staff, fresh house baked cookies by

super staff, super neighbor hood, good breakfast, laundry

very good choices to have for breakfast

buffet breakfast was fabolous

accommodations, location, breakfast, staff.

also had indoor heated pool and laundry and dryer on

netflix available - this was gold, and

coffee replenished every day and water available at the lobby,

elevator from kids running around after the pool

it was nice that there was a pool and whirlpool, laundry facilities and a gym

breakfast was ok

breakfast was delicious but very expensive, we would have preferred a buffet instead of a la carte

rooms (i recommend higher floors, it gets quieter above floor #12), amazing location, great room service, helpful (-)the food is horrible. the room service is subpar. (-) the room service menu had excessive prices

breakfast a'la carte was ok, we can't complain, but we would appreciate having a small buffet as

best coffee right in the hotel and a really cool bar on the 4th floor (did not know you could request a fridge until the end of our stay) as we took items out of mini bar to store our refrigerated goods (if you move the items, it is automatically charged to your (+) on top of that, the bar serves some really nice us wines by the glass, and the city view from the room was just great

clean it was everyone was nice call room service everything was very fast and prompt location was great in the middle of everything i

two adults and two little kids managed in there just fine, even if it was tight

me n my 2 kids

had requested and hoped for an early check in, 3pm

the hotel itself was very lovely, great staff, especially the bar staff, the rooms are very comfortable and clean, very happy with our stay

) and was please that they offered day passes to a local gym until their fitness suite is up and running

we booked it because of the history, (just kids, sid & nancy etc) but had no idea it had been recently renovated, we were pleasantly surprised

unfortunately, fitness center was not completed but a guest pass was provided for nearby club

they expended restaurant for excellent breakfast, and a wonderful spa experience on the 11th floor, made our stay feel very special

would be great to have a fitness center!

the gym was closed and also we weren't aware until we arrived

furniture, new curtains and the water pressure sucked the tub felt like it was caving and in the kitchen the cabinets were falling apart and when i checked out and mentioned the issues to the

there was no pool in the facility.

beds were comfortable. room temperature was pleasant. kitchen was fine. washroom was clean.

there complementary breakfast is always ready on time and you can sit and enjoy your breakfast, there is plenty of

i love the bed and the neatness of the whole room and the building is new, free parking, huge gym, big breakfast at very low price

we went down and the kids got plates with some eggs waffles and fruit cup

best thing in my opinion was the shuttle to time square

gym was out of service-no mention anywhere $15 breakfast is nowhere near worth it location is

very convenient free shuttle to newark airport. also offers a shuttle to nyc.

i could see if you wanted a quiet stay, the kids everywhere could get annoying

this hotel, good breakfast ud83dude0b and i love the gym ud83cudfcb️‍♀️ , i felt so good after using the equipment

roof top and gym were closed. breakfast wasn't what i expected.

top floor bar has excellent views over part of the city

gym need some more equipment as there is only only set of weights, running tracks and bicycling

in addition the beds were actually comfortable and breakfast selection was great

the breakfast and the gym

was very welcoming, and the rooms were clean and spacious, but the best part was by far the breakfast

was disappointed that the breakfast only had egg white veggie omelettes and turkey bacon on one of the days that we were

nice and clean staff was great, nice gym and good breakfast. and wasn’t to far from new york.

kids loved the large pool

gym and pool under renovation

did not like that the gym was not open due to covid restrictions from the gov

bar closed too early

i needed a ginger ale and had to pay $4 for a single glass of ginger ale from the bar because the onsite gift shop was closed at the time i checked in

i had an experience where room service took away my bag of souvenirs after cleaning post my check-in

consider yourself blessed to stay in the family suite if you have kids with you.

paid for earlier check-in as well as late check out and upon arrival, which i thought would be a faster process since i did all these

but i feel that any blood stained bedding or towels that isn t able to be removed in the laundry should be thrown away

the wifi was a bit hit and miss at times.

also i paid for early check in and ended up waiting for 2 hours and then got the regular check in time not trying

i loved the hotel, staff was so nice and helpful! great rooftop bar with good drinks and apps

location was good. beds were comfortable. room service for ice was quick. staff was friendly.

they have room service from a restaurant close by and it was quick and delish and not expensive

gym was mediocre although they did have a nice peloton bike

was no wifi for 2 days, this was a bit of a bummer as we had to add expensive data from our providers on

the gym was very small.

gym was small and had little equipment - but with such a great location close to the pier and the

room service and front desk experiences were accommodating and smooth

wifi connection regularly dropped and we had to reconnect our phones

reception, bar and housekeeping staff do amazing job

unfortunately, i didn't know that there was room service which i generally like when i am away.

the wifi didn't work in my room but i was at the back.

from being able to do early check in to complimentary welcome drinks, to good cocktails at the bar and just excellent

the bar was very inviting and, somehow so inviting, we returned every day for very nice cocktails that

a lady at the reception was very very kind allowing us both early check in and late check out (due to our scheduled flights times)

breakfast is basic but quite good

location, great amenities, breakfast was good even though it’s busy, we stayed 7nights an loved it, 4 of us in the room was

facilities not working - ice machine and laundry coin change

breakfast was great everyday

good place to stay in, close to center, nice staff, laundry machines

very early but had to wait around for a few hours before we could get into our room ( it was after 4pm)

the staff is very helpful, and the bar downstairs makes delicious food

breakfast was cold, tasteless, and dry, served on thin paper plates (think kids party) with plastic knives, forks and spoons

the breakfast buffet was great too

i don't recommend for family with kids

room service was quick and tasty

microwave to heat your food, often time the kids didn’t finished their food and because there is no microwave to heat the food then it will

excellent location and service. very convenient with kids.

breakfast not included (but seems to be the norm for hotels in this range) but angelina bakery is a

have been coming to this hotel for years and have never received the complementary breakfast often mentioned in

in a similar hotel not so far away and were so glad we chose to stay in the new yorker with the kids

the hotel gym was fully equipped, clean, and perfect for keeping up with workouts while traveling

laundry service only available for some guests.

did find the wifi kept disconnecting & losing signal but it wasn t a major issue as i wasn t travelling for

rooftop bar was closed..

clean and stylish - access to many facilities including the bar area and restaurant

breakfast included in tariff and no serving of alcohol late at night either at the restaurant or room

facilities, room space and gym.

i like ice, probably a little too much and i wish that there was an ice machine, however, room service to bring the ice and glasses was swift

i had called ahead to see about them watching our luggage before our late afternoon check in - and although when i called i was told this would be totally fine, i come

lots of food and shopping, comes with a gym, and the roof was beautiful

a decent gym for what you would need on holiday

the facilities were nice and i really liked the gym, there was a good selection of equipment

got lucky with early check in, but is not guaranteed even per advanced request

had flown a long way and requested an early check in if possible which was accommodated so we were very happy with the service and

basic amenities during the pandemic, no housekeeping/ take out our trash, switch out our towels, gym was closed

gym was ok

had to go the gym in the basement to fill up my bottle

also, wish the gym was a little more updated

the cookies and hot chocolate and bottles of water in the lobby everyday were a treat for the kids and adults

other than that no complaints and i booked here again to bring my kids back for christmas

gym/staff

gym had several ceiling leaks, so there was no way i was able to use a gym that potentially had

my stay, i noticed a strong odor in the room, no slippers were provided, the gym was very small, and elevator wait times were at least 5 minutes

tip included was not expressed well so we tipped on top of the whole bill the 1st 3 room service

room service prices with delivery free & tip were excessive

bar prices were a bit steep

the terrible wifi won't allow me to watch videos and movies. minimal closet and storage space.

clean room, clean sheets, room service polite and prompt

room (301), separate living area, really comfortable bed; helpful check-in staff and good room service; missing second bathrobe replaced in minutes; good car service to newark airport ($99

room service receptions

the lack of room service was also a small issue for me

the daily room service and fresh towels was a plus

free wi-fi in rooms worked great and room service was consistent

rooms were great, hotel bar and coffee shop were very nice and stylish

the hotel bar was my favorite spot.

gym is phenomenal, staff very attentive and friendly

lift system, late check out, functional rooms, clean

good comfortable bar and cafe area

didn't know about the shuttle until i read about it in a tiny book in the room

gym

the breakfast, as well as room service

we were woken up several times during the night with kids screaming

location, gym, bar

breakfast, paid but didn’t use after first day

breakfast

so we spent very little time at the hotel but it provided everything we needed - quick and early check in, clean room, comfy bed, etc

staff they have a cute bar and snack bar downstairs

the breakfast was very basic.

00$ resort fee which i assume was because of the gym and mayb the hot-tub

their luggage storage system. early check in. late check out.

the staff were upbeat and friendly and the facilities (bar, restaurant, gym, rooftop cinema etc

heating, laundry not clean, every equipement was broken, did not fix my heating and the housekeeping stole

breakfast serve only till 11am at the restaurant

liked everything about the hotel, location, gym, laundry, breakfast including the take away option as breakfast seating was full every day

there is a laundry and gym on c level

breakfast was very good everything clean and well laid out

enjoyed having access to gym and close to amenities

a laundry room and gym were also available which we didnt use

the gym was closed and rooms aren’t serviced unless you’re staying for more than 3 days (i’m fine

we were not given any information about the breakfast (i don’t think it even existed), nor the gym (i didn’t even realise there was one

the gym is great, lots of

worst gym in a hotel

what could be better is a kids menu in the restaurant.

location was good. price was good. gym was pretty good. free breakfast is always nice.

so many great places to have breakfast, lunch or dinner

breakfast is amazing

the air in the gym is still and musty.

the breakfast was really top

the rest was all goods news, great drinks, and awesome pastries for breakfast

i would not stay here for the breakfast, very basic continental.

i like the gym and the roof views

nice little gym snd workout space also

breakfast was a little sparse

plugs & mix of seating we took a work call out there one day it was perfect -strong free wifi -bathroom decent very small but fine -glass shelf coming off wall but otherwise great

good size room for 2 adults and 2 kids

kids had a two queen room which was very nice, but also a warped wood floor

gym

bathroom was too small, would love room service and few more amenities.

there is a gym, a

when i called the front desk to inquire about laundry, they answered on the first ring and

comfortable queen beds,clean room and bath,coin's laundry room in c floor , ice machine,small gym, bags storage room ,the bellboy arrange airport

only thing i would say that we did not like was the coffee bar was only open certain hours

of room, fridge in room, gym was well equipped with good equipment, headphones, water, towels, decor was nicely

small gym

small but clean and quiet rooms with comfy beds. decent little gym. attentive staff

the gym is amazing with new high end equipment

1. bed very comfy 2. location to times square 3. complementary late check out

at least the staff that worked during the day/evening times (the staff that worked late nights/past midnights were definitely not as warm or friendly, and seemed more preoccupied

breakfast was awesome

the gym was a nice bonus

also, for some reason, the room service was randomly leaving the lights on - not very environmentally friendly considering

but, the biggest issue we encountered was the cleanliness of the room, as our requests for room service went unfulfilled

free wifi, free gym.

staff, very clean, great location and super bar for a late night cap

and comfortable room, great gym, staff was very helpful and kind

we liked that the hotel had a self-service laundry room

no bar area

great gym

in room which is usually standard at this level and price range went for us open and tv since wifi signal did not have a good feed of espn so could not watch matches in room had to go on my

wish they had better breakfast option and it would have been nice to order food for room service around the clock opposed to only dinner

con is the rooms were super small and no room service that i was aware of

no room service.

we were not told before arrival or upon check in that we got credit towards laundry and the cafe per day - this, and to be sent a menu would be very handy and useful

i requested early check in and it was met with ease

we were offered another room but, the kids were already asleep and we were so tired, did not feel like moving

paid wifi

convenient for performing, and staff was great letting me use the gym prior to checking in

asked for early check in starting from 10am

we got free early check in and late check out and it was very helpful

mattress was very comfy, the room was big which is so unexpected in ny, the access to the close gym was so convenient

was no space like a bar or lounge to break away from the family and do half an hour of work

no breakfast or coffee bar but great place to grab breakfast, lunch etc directly across the road

even though our room was on on the 10th floor, you could still hear noise late at night from the bar opposite the hotel, during weekends and from knicks fans celebrating nearby in msg

beds, big rooms n showers, good location close to everything, friendly staff and doorman, good wifi

early check in. clean rooms. great soundproofing.

great bar with good food, was clean, comfy bed, great housekeepers and staff, wonderful location

the wifi was super fast

clean, close proximity to penn station, room service was good

i arrived at 11.30 n my check in time was 3 pm ( no early check in )

staff,rooms ,bed lobby,upstairs hallway, elevator, gym lobby sheets ,towels and price everything about them is the best there

location was great, stuff was super nice and helpful, breakfast was good

elevator could take a while in congested times. front desk ran out of quarters for laundry.

location and good breakfast selection

room service wasn't daily

room service is overpriced and restricted to certain hours; for a hotel with rooms with no kitchen

gym was great.

free wifi,internet and printer available for printing out passes etc

bit difficult for a young kids

xtail) were not good

wifi wasn t very strong; room was small: would have been uncomfortable with two people

no room service coffee or coffee machine in room

the laundry service was also very useful and quick

2) wish they had room service

spa folks very friendly

have stayed in this hotel several times we enjoy the spa the cleanliness the staff is attentive and

the gym

amazing rooms and spa and gym. lovely staff. good location

the rooftop bar, for hotel guests only, was absolutely beautiful

they did not have breakfast

laundry service available

good bar and restaurant and close to several others

late check out

staff very polite and allowed a late check out

with 6 kids under 8 splashing around yesterday was like a kindergarten

the gym is small, but excellent

and the bathroom doesn t have a door thank good my kids were not there with me

the pool is a special treat

also would be nice if mixed cocktails were sent in room service