the view. the swimming pool was perfect to rest after a long hike. the mood.

pool is heated and we got a great breakfast with freshly made omelet

the staff was the best we could expect. very good sweeping pool. tasty breakfast. all good

rooms, very peaceful, has a lovely pool

place with great view 20 minutes from puerto de la cruz warm indoor pool heater and warm blanket in the

it has good size pool and nice surroundings within hotel territory, 24 hour gym, large balcony, kitchenette, fridge, heatstove, wide sofa, double bed, good tv with disney channel

instant coffee at breakfast, but apart from that, everything else was great.

a very good experience, the room was in the renovated building with free access to the pool and gym

cleanliness, friendliness of all the staff, rich and varied breakfast, swimming pool and gym beautiful, very large common areas, bright, functional apartments with the minimum necessary to

we were able to use the kitchen, which was a nice plus, since we didn't eat out every day

but we really appreciated him keeping up kids' disco just for our daughter

the hotel has a terrific territory with mini-golf, tennis courts, gym, places to paly basketball and football, three swimming-pools, one of which is heated (26c)

most of the staff are very nice people, kids animation guy - superman

everything , the staff was so nice, alfonso was very helpful . breakfast was lovely .

we love kids club

the kids pool lacks accessories for playing

i live in tenerife and it was very good value for money and breakfast was really good

location with a great friendly bar chirripa opposite

walking distance to the loro parque zoo/aquarium, kids loved

we also really loved the gym, we only went twice but we appreciated being able to use the gym and as we were staying at the

breakfast could ve been better

free wifi in hotel rooms

the entertainment with marcos, that guy was bursting with good energy the whole time from aqua gym in the morning to dj and dancing late at night

pool bar

bed was lumpy and needs replacing bar did not stock port!

tasty and good the breakfast was one of the best i ever ate, and you have also the pool and the bar nearby that let you relax really well

the hotel had all the facilities we needed including a decent pool

nice breakfast included, very polite and helpful staff

only real problem was the lack of decent wifi

flawless wifi, excellent gym

tennis, mini golf and gym room are given, and are in full use all day practically

and activities for kids closed at 8 that was little disappointing and check out too was at 12 which is too

very nice staff, phenomenal gym, great food

is allowed at the pool area which is very disturbing

pool area was amazing and the place overall is very clean

rooftop pool was beautiful, with plenty of sunbeds

location, very friendly service, comfortable rooms, very nice view from the hotel pool - perfect for a business trip or

they show a pool bar in the photos but it is not open, that was

basic but all you need central to everything- kitchenette was great and loved the roof top pool

was close to bars and the noisiest bar on the square, also near the bins so very noisy every day when they are

nice pool supervised with lifeguard and a kids club even in low season

a bit too far from city centre and sea front. also kids area no available.

the view from the pool , cause you can see teide

good location, very kind people, perfect breakfast and dinner luxury swimming pool and gardens

so ask for a room more far away from the bar where it takes place if you want to sleep earlier

hotel was great - good breakfast, clean rooms and surroundings, kindly staff

rooms, pool, restaurant, bar all excellent

alberto's bar round the corner for evening drinks and a pizza with a view of the sunset

we booked half board - wide range on offer for breakfast, and high quality set menu in the evening (though many other choices were available on a

the outside tables and chairs for sitting and the pool area were spacious and uncrowded

great breakfast, nice terrace with sea view, swimming pools.

good buffet breakfast

staff-clean surroundings-good breakfast although the lady cooking eggs/omelettes during our stay did not cook them well

delicious breakfast and dinner

breakfast had many options

loved the location and friendly staff, roof top pool

location stayed here before pool on roof bonus only for residents receptionists were

the pool on the roof was a beautiful retreat

the lovely rooftop pool is a bit chilly in november. but certainly ok the rest of the year.

pool on the roof was very nice and peaceful place

we enjoyed the pool and the view from there as well

the pool area was beautiful with great views

the grounds offer a good variety of activities - baby (heated) and kids pool in one area, adult only pool with a waterfall further away to provide peace and calmness

staff were friendly and helpful, breakfast was plentiful, will be returning on our next trip

it was a pity that heated swimming pool was only the tiny one for little kids

the only issue was the slightly slow wifi.

wifi was usable for media streaming

loved this hotel, excellent swimming pool on the roof with views of the sea and surrounding mountains

location is excellent, breakfast room is lovely and staff are really helpful

firstly, i have nothing to say about cleanliness, everything was sparkling clean with daily room service

bar area was not a relaxing space

very quiet and nice gardens, we sat on the bar verandah and watched the green parrots flying around

perfect hotel with good breakfast and dinner. variety food.

manuel in the lobby bar always has

breakfast provided a huge variety of food however the overall quality of the breakfast was somewhat

the room was big, quiet, overlooking the pool, daily room service and kitchen even had dish soap

large room & kitchen

wifi in the rooms would of been more useful

the room was big, quiet, overlooking the pool, daily room service and kitchen even had dish soap

great views from all accommodation and pool great to swim

staff were very friendly and helpful, the location fantastic and ththe pool and garden area are wonderful

breakfast buffet has a wide selection

there is also a pool and a gym available - despite the central location, the pool area is quiet and it is great to relax there

internet wifi

the pool is great: temperature just right and the garden around it beautiful and well tended

great variety of bufet food, clean and well-equiped rooms with comfortable balcony, beautiful pool beach with a great view, location on the main promenade close to

the bar area was a bit clinical and under used

roof bar and roof restaurant with fabulous views

breakfast was excellent, the staff helpful and super friendly, and the supply of towels for the pool a good idea

fantastic location, pool area was beautiful

pool was rather small.

concerning the breakfast room

e definitely advice to book half board), cava for

lovely breakfast with huge choice of hot and cold food

pool was a bit small but adequate for the kids to jump in and out

a lot of the amenities you have to pay for including gym, heated pool (which kids are not allowed - so that was disappointing), you even have to pay to use the safe

opening hours of gym (10:30 - 20:30) - for me too late, a little boring food (+) would deffo receommend the gym we are sad we weren t able to use the massage and upstairs pool and jacuzzi as my (-)gym is old and small, very limited weights available, and some machines don t work properly (-)gym had poor equipped - many type of machines but some of them didn't work well (-)the gym because it was very small and opened late in the morning. (-) a lot of the amenities you have to pay for including gym, heated pool (which kids are not allowed - so that was disappointing), you even have to pay to (-) the gym was small with no free weights (-)based spread options as well as variety of oilseeds and nuts - sauna usage extra charged - hotel gym is really rudimentary - no information about proving of room amenities like bath robe or mini

wifi internet (almost unusable, except for early mornings or very late evenings), expensive private (-)wifi tripped out on the final day but remained accessible in the foyer. (+) comfortable bed, wifi was ok (3rd floor) (+) the wifi worked, and was quite fast (-) wifi was not always working (-)wifi was ok but not the fastest (-)slow wifi (-) the wifi and chromecast in the bedroom wasn't working and nobody bothered to come fix it during our (-)no wifi for 3 days. rooms not updated.

shows for kids there was no variety in the evening at the bar toilets were not completely

our opinion) just be included in the room price

who likes massages, i can recommend the aroma spa nearby

loved the location and the fabulous, leisurely breakfast

you want to workout in gym then here it is one room only with few things in it

give me some indications to buy few clothes), the garden and the swimming pool, the sea view for breakfast

breakfast was amazing, to many options to choose

breakfasts are first class the spa is exceptional the gardens are spacious and beautiful the staff

flowers and two black swans, very good breakfast for all the tastes, three stylish restaurants, bar with live music, smiley, warm and helpfull staff, it s more than i expected

id not use)

the gym, the lounge, breakfast, were all great

everything was perfect- staff, decoration, room service, breakfast, spa, pool, animation,...

spa is lush, as is the food (and unlimited sparking wine at breakfast

staff, breakfast, location, cleanliness, parking, pool, bar and especially view to the atlantic ocean

a bit expensive considering the schedule for the pool and the jacuzzi is a little short, if you go on a day trip, it is most likely you won't be

spa, beauty treatments and gym were all perfect

the fact that there was a swimming pool too

great restaurant/pool/gym

spa pool should only be for spa guests only or at least adults only not have noisy kids running and jumping in

and dirty, rusty, very old building, quite cold pool (both) spa area occupied by a lot of kids (jacuzzi) should be a calm place for adults or timetable for kids as in some hotels, cosmetic

the heated pool was very warm and nice

we had breakfast and dinner, food was delicious, so much choice

also had a nice small gym

tasty breakfast

the breakfast wasn t fresh, all cooked meals felt precooked

the hotel is really well set up, and breakfast is very good

breakfast was delicious and varied enough each day

staff, everything was amazing, the sense of history ud83dudc97 everything was wow, our kids were super impressed

room in old chapel was beautiful, lovely bed linen with separate bedroom and bathroom for kids,but still part of same suite

very nice staff. the location is great and the breakfast has all you need.

excellent breakfast

the location was great for walking around the historical area and parking was fairly easy

i parked in the street where the hotel is, but it may sometimes be difficult to find a parking nearby

please note that parking is a 10 minutes walk away

excellent hotel & excellent service in the reception and the bar they treated us very well

the gym is lackluster, but as to be expected for a hotel gym.

the hotel is great with swimming pool, gym, bar

loved the swimming pool

very clean , comfortable hotel with swimming pool , gym etc

great kids club, sky walk, spa, gym - just great

lots of activities to do, basketball, football, we played mini golf together, excellent kids club, good shows in the evening

the two swimming pools are fantastic, and having one without inflatables etc is a great idea

i will definitely be returning as the hotel is amazing for kids and we had a lovely weekend

spa and gym also a great

really enjoyed every part of my stay: wonderful and tidy room, comfortable bed, lovely swimming pools, tasty food, and the super friendly and helpful staff

the breakfast is a highlight — such an incredible variety of dishes and a huge selection of fresh

the infinity pool and help yourself snack area and fully stocked bar was amazing

were amazing, carlos was in every bar/restaurant always with a smile on his face

room was on the 6th floor and we still were able to hear very clear some drunkards from the lobby bar singing around midnight

not a very extensive room service menu. could only eat at certain times.

the breakfast was also tasty and so many options

every day and staff superb the overall experience amazing and it is a little haven for weather bar and restaurants never too busy mostly good entertainment in the evenings did paddle boarding

too many kids in resort but that wasn’t fault of the resort, definitely will book in future red zone and

bar and waitresses in the main entertainment seating area where all grumpy which was sad as

breakfast nothing special

had hope to us the pool within the spa complex more but found the air and water temperature was lower than expect

great facilities like pool, gym, sauna,

partner loved it), the peace & tranquility of the place, the hotel in general was fantastic

wifi in the room is very bad

breakfast and the restaurants we tried were excellent

ach, pool, restaurants, gym, spa, yoga ) but all the credit must go to the staff, they are extremely attentionate and

the breakfast was lovely and the restaurants for evening meals were exceptional

not the hotels fault but the amount of flies in the pool areas is incredible annoying

ry basic food and the room service and lunch food is below average)

we stayed on bed & breakfast basis & we were very impressed with the quality & choice of food

i also enjoyed the food from the splash bar and of course room service

choice of food for breakfast

wifi the entire time we were there for a week service understaffed and bad service due to that,

we loved our room & had a brilliant view of the pool & sea from our balcony

kids loved the entertainment and claudia & gary were so good getting them involved

only beer available after 11 o'clock in the snack bar at the square

heated pool, great for kids

aqua gym is fun in the pool every day

nice food great bar facilities and pool areas lovely

is no direct access to the public ocean walk from the pools don t have a towels at the gym

the kids pool/play area was very fun, and the food was great

so it feels safe to let kids run around the pools or the restaurant without worrying about outsiders

onsite parking made a lot of things easy - free for guests

staff, beautiful pool and grounds, great food, comfy rooms, amazing views, fun for kids

the room service menu and food could be improved

and bedrooms beautiful swim up room was magnificent lovely relaxing time spent at this hotel nice spa highly recommend great pools plenty of sunbeds and

excellent room service and kind and hospitable staff

fitness activities near the pool were annoying, with terrible loud music

no room service in between, so if you are not hungry during the lunch and dinner hours - there is no

staff were excellent, villa was immaculate, great location near golf and la calleta area.

excellent quality breakfast and room service food

hotel buffet breakfast ever

loved the whatsapp messaging, it made ordering room service or anything else very very easy

they didn’t have the facilities to eat breakfast outside only inside the restaurant

from the spacious rooms, to be phenomenal decor, to the wonderful services and the amazing spa facilities,

the birds that kept singing outside by our private luxury pool

th the lovely marina) the restaurants were very good

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great

the infinity pool was not ideally clean and the theme restaurants' experience was quite poor.

really lovely staff, pools , spa and treatments were very high quality.

also i like sport classes for adults

could have done with a rower in the gym

fantastic restaurants, pools, spa and gym

fantastic restaurants, pools, spa and gym

the ladies in kids club were really excellent so kind and caring towards our kids

needs another bar in the eve to stay open later.

the heated swimming pool is huge and very clean, the lounge is comfortable with clean beach towel provided

kids never left the pool

kids loved the pool and it was not over crowded during our stay

enjoyed very much the pool which is overlooking the ocean & as well the sky bar offered a fantastic view as special when we enjoyed the sunset

wifi is really not stable.

the spa facilities were rather poor. wouldn t recommend if you want this type of holiday.

the breakfast is very diverse with a huge variety for everyone

wifi in the room, very weak signal, also on outside balcony

were lovely especially in the evening- parking safe - all domestic facilities on hand room service breakfast box a great idea allowing us

u can choose the arrival time for the food,

spa treatment was amazing

kids found big cockroaches in our apartment,twice

helpful staff great facilities available if you wanted them eg pilates reformer, padel courts, gym, massages pro active approach to ask if everything was working for us we really enjoyed our

there is a tennis court (additional fee) which is very nice, and a gym that is free and open 24/7 (-)gym needs updating - no music and very inadequate air conditioning (-)- early every morning - then no one turns up until late in the day - main thing for me was the gym - very small - 6 people in gym and it s full - 5 work / weight stations - 5 cardio machines / (+) gym was nice and cool with good variety of equipment (+) spa, gym and paddle courts were great (+) i did enjoy the gym whose unique layout combines indoor and outdoor spaces; it offers a reasonable selection of (-)gym has a nice view, but is not well equipped at all (i have more stuff at home) - you can hear the (+) gym, padel, multiple pools, easy access to beach, pool table, quiet areas, great bar and space in (+)facilities - gym padel spa (+) the gym was good (-) maybe a stair master in the gym too

perfect hotel for staying with kids

a view

lots of places to sit around pool

location, staff, breakfast was excellent

hotel could not fault from rooms, food, pool

extensive gardens and varied pool options

spending almost a week at the hotel we asked for a late check out and we were told we had to pay €50

wonderful place gym swimming areas towels room - private garden / hot tub

the spa was also stunning

attentive and friendly staff , hotel restaurants and bar facilities

serenity, tranquility, excellent facilities, kids happy, parents happy

ou

they had upgraded the gym since we last stayed here, which was also accommodating, pool and sports facilities are very good

we also enjoyed the spa and tennis court

away from the crowds and kids

room service do not pick up the phone

air conditioning in lobby,gym facilities poor,pool and gym opening hours,loud music during day,kids in adult pool

for kids very clean well kept hotel good quality buffet entertainment team were very enthusiastic

great evening entertainment for adults as well as kids

the tv and mini bar section furniture is beautiful

i liked adults only factor

gym needed updating and better equipping with water and towels

the breakfast buffet is the best we've ever seen, and the terrace outside is a fabulous place to start

service, room, breakfast, buffet, pool area, staff, the bed... everything

i loved the pool area, always enough sunbeds and the pools were great.

the gym is a bit dated if you are used to a good one

there is complimentary daily bottle of water, reception didn't inform us nor room service brought to us we had to call every day

senses package exceptional value not to be missed outstanding gym excellent spa facilities very friendly staff beautiful room bed absolutely huge

love the breakfast including the prosecco

pools, for families with kids it's the perfect place, the spa is perfect for having a family 60mn session

water park is small, but my children love it. meal is good also. staffs are very kind.

excellent hotel! amazing breakfast!

the breakfast and dinner were also very good, good verity of all kinds of flavours and everything fresh

enjoyed the family private spa hour for €60 enjoyed immensely

have stayed at hotel 3 times now and this time wifi was particularly bad. very sporadic,

we took the half-board package and we enjoyed every breakfast and dinner

pool area, plenty of sunbeds,clean and friendly resort.

no instructions on how to find gym, spa, elevators for rooftop etc

parking near the hotel is limited to some 6-8 slots which are always occupied

heated pools, lovely staff, gray kids mini club, excellent buffet breakfast

limited food for room service

may be a section of water with a sail for shade for the kids

gym was very small, could have been bigger with more equipment and kettlebells for example

en 24/24), spa

the staff was vigilant and very responsive and the breakfast was absolutely

everything was amazing the breakfast, the room, the view and the staff

is fabulous and the pool a la carte food and drinks outstanding s309 is the best room i have stayed in and over the

quality small hotel, cleverly positioned within a much bigger hotel (so we had the quiet of the 'adults only' with all the facilities of a bigger resort

night; when staff clean adjoining rooms they let doors slam coming and going; breakfast area for adults only is a bit pointless as you have to go to main breakfast area for most options so its not

great location, fantastic facilities, lovely pool and lots of seating areas, rooms very high quality, spacious and very comfortable

i had the half-board option, and the breakfast and dinner services provided were excellent

only area is much more confortable than family area, so if you visit hotel with kids you can not use

kids entertainment is great, especially the mini club

makes the best cocktails by the way)

the gym facilities were great and we were pleasantly surprised by the range of weights and machines

think you should have smoking areas round the pool

gym had a good range of equipment for workout too

our room had a private terrace with pool beds right in front of the pool, which felt like pure luxury

location, very good facilities (table tennis, putting range/golf, large swimming pool with jacuzzi, and lounge / sunbeds area)

there was variety of breakfast/dinner options

room service food was also very good

breakfast was amazing, swimming pool and the activities by the pool by fit and fun was great

the entertainment at the pool was an added bonus and can i say that andres , working at the pool bar was the most lovely waiter, always had time to speak, just a lovely man

front desk, waiters, bar staff everybody always smiling , willing to help