the pool was smaller than i thought but overall ok .

i wish they had laundry service

only issue i had was my room is next to the hotel laundry room so when they wash their stuff my whole room

we also were able to use the laundry service

fireplace was outstanding the spa bath and the cleanliness and the humble housekeeping staff

spa tub & fireplace in room

possibly, later pool hours. it closed at 9:00. orange juice at breakfast.

we didn t get to use the pool, so we can t comment on that

was a little too expensive for the time of year pool floor was unfinished

inn was not busy and they wouldn't allow us to use the pool before check-in without charging us an early check-in fee didn't give you the feeling of a

had an issue with hotwater on friday morning. i was told to use the shower in the pool area

clean, ev charging

room service.

gym facilities and pool area were clean and well-maintained

kids enjoyed the pool, staff was kind

staff were so kind! room looked great and was very clean. room service food was great.

breakfast met all our expectations and the woman who runs it was particularly nice

its location and the availability of a complimentary breakfast

late check out

good breakfast. clean room. friendly staff.

when i checked in was helpful with directions, room was very clean, check out was quick & easy, breakfast was good, the woman setting up breakfast and cleaning up was great, made it feel homey

best breakfast in the area. comfortable and clean rooms. have stayed multiple times.

room was missing a few items (spa tub stopper; coffee grounds basket)

i stayed for the spa tub. unfortunately while running the water it kept turning brown.

only chose this location due to the spa bath and it didn’t even work and front desk was not able to help

spa tub in the room did not have a functioning drain plug

the pool was well used for therapeutic swims

because of covid gym is limited and pool closed

be able to enjoy the pool area without sharing with the kids.

the indoor pool water needs to be heated higher than what it is it's way too cold

nice pool and patio area

excellent breakfast

nice clean room well equipped kitchen with a full size fridge/freezer

the room was clean, spacious with comfortable beds and full kitchen

have free laundry also provided with detergent

rooms and a delicious breakfast

breakfast was simple- hot eggs, sausage patties, tots and pancakes along with other cold staples

place was untidy with laundry in the corridor for the length of our stay

by the restaurant/kitchen near front desk carpeting needs cleaning and can definitely use some ac

we miss the bar not open on thanksgiving> we also understand the staff needs a holiday too

to covid-19 the breakfast was grab and go, so we checked out and made other arrangements

b’fast had a lit of choices. the bar was a nice touch & vee the bartender was really pleasant.

we requested early check in and received it our disability room with rolling shower was enormous

i liked this hotel allowed us to bring our 2 dogs. it also had a nice gym with 24/7 access.

room service (had to go downstairs) also only one person making coffee and at bar in am and didn't know how to make a bloody mary so i didn't wait for my coffee

were super accommodating when asked for early check in

the desk clerk was amazing. the facilities were clean and the pool was great.

the facilities were great - yard games, pool, grill, fire pit (with fixings for s'mores)

great front desk laundry. coff3e is too strong

a hot tub and a bit of a bigger pool.

i would've liked longer hours for the pool. there wasn't a hot tub.

convenient, clean, pool, breakfast included

i liked the shuttle, i liked the pool, i liked the breakfast.

less carbs for breakfast and more fruit,

swimming pool and gym. very good breakfast and nice staff

pool and small gym

no wifi in room. addressed the issue with staff but still could only get wifi in the lobby.

only suggestion is for breakfast which was great, is add veggies

we liked the pool, the beds were very comfy as well.

wifi is always failing my room 287 was too far from the antenna i was constantly disconnected and

the breakfast in the morning is pretty good

they also offered a free shuttle from the airport to the hotel

i asked for more towels & shower gel but they were waiting on the laundry to arrive so they gave me extra soap and were really apologetic about the wait

they were able to accommodate an early check in. room was pretty average.

no complimentry breakfast, no laundry on site

the bar and bartender were

breakfast was plentiful with hot and cold options

breakfast was good on both mornings of our stay however the sunday breakfast was a little bit

laundry facility was clean and easy to use

loved the variety at breakfast, the fried chicken and waffle stations were a wonderful surprise as we've never seen that

great public parking and hotel valet parking and late check out without extra fees.

i loved the gym and pool facility

the pool was closed ud83dude2b. and my kids ud83dude22 ud83dude2d.

breakfast selection could be better.

nice and clean! staff was friendly and the pool wasn’t crowded

breakfast was great. nicest hampton inn i have ever stayed at.

my kids were very upset and made my stay thier

view room but wound up staying in the double room with harbor view because our flight arrived early and early check in was not available for the king with harbor view room at that time

bar wasn’t cozy & intimate: does not take advantage of the view and location

rooms, clean nice restaurant/bar at hotel with outside seating overlooking the harbor shuttle to

gym could be improved. but otherwise very good.

great buffett breakfast

breakfast is a plus and very good

bartender at top bar was a bit miserable but it was a great place to stop

the bar was great! staff was excellent and very knowledgeable

excellent buffet breakfast.

hot tub was not filled. pool long

much not to like but the pool had kids jumping in it and it was 3ft deep and narrow the sauna was not working

clean, quick elevators, nice lap pool, whirl pool sauna. very helpful staff.

3 ft deep that i couldn’t do laps in it, especially when there kids in it t as well

no room service , early closing of the bar on a saturday night

the pool and gym facilities as well as the different options for breakfast

the shuttle driver is a kind gentleman and the restaurant and bar staff a delight

it was horribly noisy, blaring music, every tv set full on and shrieking kids made for a gruelling time

we got there from the airport with tired kids and there was a long time to check in

great fitness center with pool and hot tub

jacuzzi is small and there were kids in it

the location was a little further out walking around with kids. we had to uber a lot.

room service

room service fees didnt quite add up

location, cleanliness, room service daily, staff were great

with 2 kids in car seats unfortunately uber and taxi were not an option so it was 20-25min walk to south

they also had a laundry room that was great for travellers who were staying in boston for some time

dry cleaning ridiculous but laundry facilities are on site

modern, cool rooms with nice bath fixtures. great gym.

breakfast options were minimal.

the gym was the best i've ever seen at a hotel

pleased we were able to check in early after a red eye from the west coast

pool was divine

hotel was listed as having a pool, but it was under construction during our stay so our kids were a little disappointed

bathroom in room didn't have a tub which was fine with our kids - the hand held shower head didn't have great water pressure

friendly staff, comfortable beds, spacious gym and close proximity to downtown.

on the day of my arrival, my flight was delayed & i had a spa appointment that i would've missed & i spoke with a very helpful woman who put me at ease

we had a larger party and we were sat in our own room for breakfast which was perfect for our kids

kids jumping and doing cannonballs in pool!

the restaurant and bar service were excellent

everything from free breakfast, quiet pool, free drinks reception (monday to thursday only), coffee machine, free bike hire

the gym was bright and well maintained

spacious room, breakfast options

fine with me, my kids were tired of walking after a while

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn’t even spin the clothes - possibly because i chose

the gym had equipment for both muscle and cardio training

no kettle or cups for morning tea... the laundry service was not working.

one person staffing both the bar and food service area

the room and gym were very clean and looked quite new. the breakfasts were delicious!

bar should have been open as advertised

the room was great and the gym perfect

i used the gym while doing some laundry; i could see the washer and dryer timer while i pedaled the stationary

then during the night my sister hand wash her laundry im the tub, some how she forgot to shut the tub so it over filled and flooded the room

clean , friendly staff , especially nice breakfast

breakfast was good. the location was great. the hotel was clean and the room smelt good.

walls very thin, we could hear the conversation, tv, and kids in the room next to us.

the beds were very comfortable! great breakfast!

the room was very spacious with a kitchen which we could however not use due to lack of time

spacious studio with separate living room & kitchen

breakfast was served a bit too early, until 9 am

alex and the bar staff are fantastic

not the right choice for family with kids

bed, room, restaurant, gym, atmosphere in the bar, the robot

this place is perfect. very comfortable bed and spotless room. bunk bed is fun for kids.

loved the bar upstairs as well

my convenient wakeup call and shuttle service

has a pool and gym which was perfect when snowed in

fitness, pool and jaccuzi were great

time i was stopped by them while i was in the middle of thing to get food for my child before the kitchen cut off because we had just checked in

room is spacious and equipped mini kitchenette

fitness center is definitely a bonus

breakfast was ok, the exercise/ fitness room was pretty poor and the staff was fine but not that friendly

fitness center

the rooms are big and clean and the gym could be a professional gym

it s a basic hotel with wifi in the room but no laundry or room service etc

great location, easy parking, many restaurant and bar choices

wifi is terrible.

no laundry service facility

from overseas we we're a bit disappointed that the bar and restaurant didn't open til 5

shuttle was ready to go at 3:30am and got us to the airport nice and quick

convenient to airport. big rooms. good gym. let me have late check out.

staff allowed us early check in. room was clean and comfortable.

us wonderful tips on area sites to see, helpful w/distributing breakfast tickets and with airport shuttle

the premises also has a nice indoor pool, although i didn't have the time to enjoy

new suites with all the needed kitchen supplies

king sized bed, large room with kitchen and breakfast, as well as shuttle.

the complimentary breakfast was perfect and had many options

modern, spacious suites, reliable shuttle, good hot breakfast, proximity to public transportation

location from airport and also easy direct access to downtown too multiple facilities - pool, fitness center, luggage

convenient location to the airport, comfortable room, scott (in charge of breakfast) was great

laundry service is a surprise

the breakfast staff was so friendly

have a free airport shuttle but it does not run between 11 am to 3 pm this was news to us when we needed it at 1 pm

the shuttle was great! they picked me up at the airport with short notice very late at night

the bar staff was very friendly everyone was very informative and attentive.

no room service, no bath robe, no suitcase stand

low water pressure. no netflix! no room service. expensive food and drinks.

no swimming pool

gym had no view, being underground is a bit depressing

house keeping/room service was very friendly and helpful

& spa personnel and hotel personnel who maintained cleanliness of rooms were every so kind and

hotel s bar and restaurants were amazingly delicious, the location and view were phenomenal, the bed was so

caring folks to help us , cozy beds to rest our weary heads, clean rooms,halls and a pool and gym area that sparkled

room service for the first time and my burger was very rare i asked for medium well and it was very

free wifi unless you joined their rewards club, in a hotel that charged $400+ a night is a pretty poor

very luxurious hotel, extremely friendly and helpful staff, delicious breakfast.

only thing is that the bar seemed to close relatively early at 10 pm

the bar area wasn?t the greatest but the bartender?s welcoming demeanor made up for it.

suite size accommodation which includes a full complementary breakfast and access to huge lounge, gym, and friendly and helpful employees

free breakfast was a bonus

complementary wine and water and the breakfast was great

it was nice having laundry facilities on the premise

laundry facilities a big bonus

temperature in the gym was much too warm

only had a shower not a bath tub, which was my fault for not asking, the pool was much smaller than expected but still

avored water)in the workout area

indoor heated pool with outside sun chairs overlooking the harbor

tia's bar and restaurant adjoining hotel is is good for a drinks and apps on the patio and while people

bar and restaurant area very accommodating and nice

it did remind me of when i was in europe - meats, cheeses, bread, fruit, espresso :) visited the bar at night - great bartender

the bar was closed but wasn’t the hotel fault due to covid 19

bar service great and breakfast excellent

the bar area was also a fun place to go after

that we couldn’t stay longer, kids begged to stay

i had to put towels and pillows to try to block the sounds of the young kids as they were up very early in the morning

i was very happy at the late check out time of noon to maximize our time

room, complementary nespresso machine in the room, and a fantastic and very well equipped gym

got woken up by band in bar nearby.

food at the hotel is excellent and the spa services are great

wifi is poor on 9th floor

if there was a recommendation it would be to expand the room service menu to include child friendly meals as very small menu

staff from check in, to room service to housekeeping were exceptionally friendly and helpful

superb friendly staff and the bar at night is gorgeous

gym and pool also

the dryer didn't work in the hotel guest area and the gym was way to hot.

the pool wasn’t working

liked the availability of free parking, the fitness center, the guest laundry, and the free shuttle to logan

should be able to eat at dining room especially if kitchen is closed.

no breakfast bar closed which was very disappointing

if i was to choose something , the bar wasn’t open when we arrived and during our stay

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

arranged early check in

fantastic location and the staff was great offering an early check in and late check out

the gym space and lack of a bench.

convenient to the medical center, the daily breakfast was plentiful, well run and tasty, pool and gym were great and business center came in handy

the swimming pool is clean and the temperature was estimated to be 72

service checking in was very poor also when i call to inquire about early check in, lady on the phone was rude

the breakfast box we supposed to have hard boiled eggs, but in our three boxes in the morning saturday

great hotel, good central location, good gym

however, i did order room service on one occasion and the unknown female who took the telephone order but didn't create

fast and stable free wifi

i never requested room service

staff, room service

the bar restaurant was excellent and the bed was heaven

nice bar and friendly staff

no room service

staff went above and beyond to help us during our stay, the hotel was spotlessly clean and we had room service on every day we requested it

not breakfast included but in the hall there is a bar and very close the hotel a dunkin' donuts

broken ac slow restaurant and room service. no newspapers

was great, room was clean, room service was good

breakfast room service, no menus in room or online was told go to lobby for menus

atever that's called)

no free wifi, weird access to gym. complimentary coffee in lobby would be nice.

location friendly helpful staff early check in quietness of the room

is very well located, the rooms are spacious and comfortable, clean, location is just perfect, room service (and the dinner was superb) (-)room service forgot 5 items 3 that were ordered over the phone and essentials like silverware and (-)of covid, many of the guest services we re not being offered (such as the restaurant, bar, and room service) (-)coffee/tea pot also would have like different room service options and more info on nearby (+) wish room service wasn't quite as expensive add on but forces me to get out and pick it up (+)clean, spacious rooms, courteous staff. excellent location. good food in room service. (-) room service said it would be about 20 minutes, ended up being an hour (-)restaurant/room service very pricey, but it's boston. (-)no room service, you have to order online and picking (+) rooms always very clean, room service very efficient

gym was fully equipped.

no laundry service

at the front desk/check-in was awesome (my kids called him ross-ume

gym room temperature was set way too high, maybe staff try to prevent us for use it

from 6:30 am to 9:30 am, they have starbucks, a swimming pool for those with children and a gymnastics room

the moment we met david, our shuttle driver, to when we checked out, we enjoyed our springhill suites stay

managed (each of the 5 dispensers of hand sanitizer i tried were empty, the water filter at the gym expired, the pool sayed

not enough entertainment for kids. just a pool. they should have a game room for the kids.

r insulin), roll away beds, late check out

definitely recommend this hotel, the stuff us very friendly and they were able to accommodate early check

stayed a bunch of times and i still feel like i don't know if we have access to a gym and how to get there

liked the room service and people at the desk, the location

room service for breakfast was good

amazing location, especially when traveling with kids

room service was fast and helpful

wifi in the room was not working well, and since i was traveling for work that did not help.

location, slow wifi want you to pay for premium, some maintainance issue seem neglected like only one lift dont

t romantic at all with college kids yelling and running around all night) but the worst part was the street

ev charging in garage next door

we like the gym and the front desk staff, who are always pleasant and knowledgeable

the staff was great and the restaurant and gym were excellent

very nice staff who easily arranged for a late check out for us

the boston public market is right across the street and is great for any meal or a drink at the bar inside or out on nice days

no room service

modern design. cable fly machine in gym.

the gym was also nice and everything was clean

wish breakfast room service was available. nearby parking was very expensive.

location great, staff friendly, room service fast

room service and house keeping was excellent

there was no room service menu or any hotel packet that told you when checkout was or

of room service

our room has very large which was great with two teenage kids

the guest bar should be open with more hours. the television service should offer more channels.

during check in

the room service is excellent

only room service

the bar area was lively with great service and drinks

foyer bar closed sunday evening on a holiday weekend

the gym was great as well

the style of the room. the location. the staff . beautiful hotel. got use of the gym.

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful soundcloud rap from

the food options at the bar could have been better.

it isn't a good fit for families with small kids or more conservative people

fantastic location, nice gym, nice bar, great hotel history section in the basement level, and a beautiful lobby

really equipped gym and really historical place

we were charged for wifi when it stated it was free

centrally located. beauty building with kids of history.

one small thing. i thought it was a bit much to charge for wifi services.

but a price list for mini bar and sundry items in the room would be nice

it was clean, spacious, and had a great gym!

more options for dinner on the room service menu.

comfortable gym and great gym.

the gym is on the smaller side. the hotel seems a little bit on the older side.

we used the fitness room and ate breakfast at the hotel two times

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

the best part was the bar lounge, great food drinks and bartender.

the location was good. the bar and dining area are good, and so is the food provided.

great staff. clean. smelt nice. nice bar / gym area

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

room location was in front of laundry room - all night long the doors of that room were opening and closing

fast and strong wioth no hoops to ump through, gym small but surprisingly well equipped, cowork space downstairs, coffee at cafe excellent (la

the small gym had everything i needed to get in a good workout

they allowed early check in and bag storage

fairly close to downtown/ bostons main tourist attractions and airport staff accommodated early check

cleanliness of the pool and breakfast

shuttle service was bonus

holds luggage and early check in much needed

frequent airport shuttle, gym, swimming pool, clean spacious rooms and a great breakfast…

communication between checking in staff we arrived on wednesday asked about late check out that could be arranged for friday due to having a later flight asked if there was a

also, great gym with a beautiful pool that must have one of the most stunning views in boston

w quality) with cold milk considering the coffee costs almost 15 usd

the gym is very small and needs a renovation.

room service

staff was so friendly and great with my kids

it s an urban hotel so i don t know if it has a pool but there is a gym, it has its own restaurant

the bar is nice and there are a lot of cozy spots in the lobby to sit and enjoy a drink

room service for dinner was quickly delivered and reasonably priced

the gym closes at 7pm saturday night!

no room service to clean rooms

the breakfast was good with a lot of options and plenty of seating

kitchen amenities included a stovetop, stainless steel appliances and dishwasher

kitchen is too small.

i wish i could stay for breakfast but i only stayed there to get rest overnight before next flight

breakfast choices, the roomy suite-like accommodations, the fully equipped kitchen, the smart tv, the housekeepers don't do your room unless you request it before 4 days

nice gym, comfy room, super location

bistro bar for dinner and breakfast makes it very easy to eat and not have to hunt down another place or

value and very convenient particularly when traveling with kids, breakfast was added as a disney in ice

room service, no housekeeping and when we had some on the fourth day they made the beds with our

the kids would have been happy to sit and watch people the entire time

would have appreciated a late check out option

door staff was very friendly with the kids

room service

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty of space in the bathroom for toiletries etc

were very accommodating in letting me do a super early check in since my flight got in so early

close to the airport, nice rooms, super comfy beds, bar on site.

werent able to use the pool & that's all my kids wanted to do was swim

breakfast was expensive, bar was closed, and pool was tiny

also the lady who tended bar was superb

my family and i were trying to get comfortable when one of my kids moved a chair and we saw a dirty underwear behind the chair

no gym as depicted

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it had a fun but classy vibe

the gym was closed and it was not mentioned when i booked.

every sports bar around the area packed after a game

of hotel amenities- said there was a bar and restaurant but there was not first night heat wasn’t working in room

fabulous location and very accommodating to early check in request

i loved the set up with a bar area that made it easy for me to get ready while my husband used the restroom

once we got to a place for food, the kitchen just closed (of which hotel said kitchen would be open until 1 am) & couldn't be served

staff at the check in and at the bar

reservation included breakfast but was not offered due to service

did not eat breakfast but the cocktail bar was great. very easy location for visiting boston.

lunch in the bar was great service and nice food

room service costs a tad on the high side for what it was, although to be expected in this level of

in early- great location and view of park- friendly staff- great burger and chocolate cake from room

ordered creme brulee from room service

room was super comfy and was nice to be able to access a gym too

the gym was neat and enough

the gym was well-equipped, and the hotel’s location was perfect—just a short distance from the city

lovely lounge and bar area and very cool gym

gym is sufficient

all the kids had a blast in the pool and we all slept great

i also used the gym equipment and had no issues, no weird smells, or broken devices

breakfast was delicious and the setting was clean

please consider kids who are lactose intolerant and want cereal

very clean,the staff was polite the breakfast included was amazing over all this was the nicest hotel i stayed in a long time i would

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

room service cooking soup that warmed my stomach

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making our way down

breakfast in breakfast lounge needs improvement

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever had

we were given an early check in and nicer room for our anniversary

friendly front of house staff. very helpful. great location to explore boston. late check out.

is great, facilities (pool and gym) were also great to use

pool to open earlier would be better.

too fancy but kids enjoyed the pool and we could walk to north end and faneuil hall

staff was wonderful and location was great.very accommodating with late check out

i wish there was an indoor pool.

location and beautiful building. gym was wonderful.

staff was great and accommodating for an early check in. we also liked the dog on the lobby.

paid wifi

great location, old world charm, impressive lobby. good gym.

thermostat worked well, room service friendly and efficient, facilities up to par

room service was quick, easy and affordable.

for late check out went well

no restaurant but a bar. those with their kids may need a family friendly restaurant.

rally liked the spa and the gym

the gym facilities were expectional