fantastic breakfast, we also ate there the night before and again the food was good quality and value

nice bar & atmosphere, and the room was really nice, the staff couldn’t been any more friendly

hotel guests can’t have a drink from the bar when they return to the hotel

however, the bar / dinning room wifi worked fine, so it didn't cause us any problems

the managers were really freindly and helpful, along with the bar staff, which made the stay more enjoyable

breakfast was excellent and very comfy beds

the bar served reasonably

cooked breakfast

i requested an early check in as we had a wedding to get ready for the staff were very helping and sorted it for

great breakfast

it has a nice bar and garden at the back and the beds were very comfortable

our room lookiing over the courtyard bar and having a small table and chairs on the balcony was a great bonus

the breakfast was very nice also after a few cocktails in the bar the night before

extremely helpful, friendly staff. delicious breakfast. very quiet room.

the breakfast was very nice also after a few cocktails in the bar the night before

still old, no bar or restaurant in building

is located in a golf club about 100 meters away and dinner serving finishes at 8 pm although a bar stays open late

no restaurant or proper bar at the house.

only bar snacks/ breakfast available

through the large entrance gates and travelled along the road through the perfectly manicured golf course we knew this was a special place

hotel has lots of space for both bar and restaurant

is that breakfast starts earlier

breakfast, game pie and burgers

rooms could do with a bit more help of being cooler but bar that it was lovely.

great bar and restaurant, friendly staff

good food choices for the family in the bar / restaurant

excellent friendly helpful staff large double room with a comfortable bed & a real fire in the bar which was perfect for a cold winter evening

from the chef to bar staff everyone was great and made us all feel very welcome

we had dinner in the bar sat next to the fire and xmas tree

food, bar and breakfast. room good but bathroom cramped.

the bar and restaurant were lovely, the room was great, and the staff wonderful

terrific breakfast

friendly service, stunning setting, comfy cosy room with all the amenities and an epic breakfast

bar was cosy with a wide range of drinks and cosy corners

very modern, although we spent minimal time it was enough for us to want to re book and take the kids on a little break

breakfast was also amazing

the breakfast is amazing

delicious breakfast in a beautiful setting, with attentive and welcoming staff.

beer garden overlooking the church with a big green area to walk the dog and a play area for kids

breakfast was delicious, we wished we had booked for dinner

bar with music was open late then had people sitting under our window until 4am talking and being

i expected some literature in the room like breakfast menu and wifi code, although i did discover that the wifi was unsecured and didn't require a password and

a new longer hose was fitted) for taller people

new controller other than mixer taps and room 103 needs the shower head to go right up to top of bar

wifi and the poached eggs were good

great hotel & restaurant & bar & friendly lovely staff. highly recommend!

kids allowed to run around upstairs along hallways

it was easy to use and with parking and bar facilities

easy access and plenty of parking

the bar was busy and found everyone friendly

the room was really comfortable. no issues there. gym was really good.

we ordered room service and the food was very good

staff were friendly and helpful, loads of parking, good food in a lovely setting

waitresses are slow, dont come out of the kitchen, barely on the bar and never in the restaurant

two nights tea coffee not replenished in the room cups not changed no room service re beds towels etc breakfast over priced not sure how you justify 2 poached egg on

the spa is small but amazing and the property itself is like being at home.

the spa was gorgeous and i can t wait to go back, definitely one of my all time favourite hotels

om service) wasn t worth the price

peaceful location and grounds, friendly staff, good food

amazing private garden with hot tub then gate straight out to heated pool and spa we had room service breakfast we had ice bucket and glass bought to our suite for our champagne carried my

good car parking

n hear people walking in the

as a personal preference is i think the atmosphere would be improved with background music in the bar areas

we only got to go swimming once during our stay from friday to sunday due to the restrictions for kids

easy parking

was very very hot which wasn t great for kids washing hands

pool was fabulous, the staff were lovely and very helpful

room, helpful friendly staff, swimming pool most refreshing, delicious dinner and a great gin bar to top it all off

location in its own grounds yet close to lots of attractions in wiltsure and has great swimming pool

lovely to have an indoor pool and gym

room service had to be ordered at bar would have preferred to stay in room and dial down x

laundry facilities were no longer available

wifi worked well, and drinks and biscuits in the room were appreciated

travelling alone i had room service and it was prompt and delicious. well worth the money.

party event on, bar very busy so maybe more staff on events

private parking 100 yards away, if full enough space on the street and in weekends possible to park in gp's

parking difficulties on arrival, staff were keen to help with advice and it was quickly resolved

say we didn t like it but parking is not on site , but only a few yards away but worked out fine

we enjoyed being in the bar area chatting to the locals too

the breakfast is ordered the night before which is great so your not waiting to long in the morning

dated decor, intermittent wifi

the kids loved her

if the gym was open a little later but that's me just nitpicking :)

the location was stunning and the price cheap considering that you have access to a pool and gym

we had secure parking for our bikes - so slept really well

delicious breakfast in front of the

breakfast was also delicious

the bar and dining area is really quirky and cosy

maisie was allowed free access in the bar area, even going lead free when having breakfast in the bar (they would have arranged a

had to leave before breakfast served from 9

was there room service

staff location breakfast

nice breakfast

nothing- other than slightly cold in the bar area

the bar and waiting staff were also friendly and attentive

the spa was great and good facilities lovely indoor pool, sauna and steam room, plus great outdoor pool

we did not try the pool as we were on a flying visit, but the kids seem to be having a whale of a time

we had a fab time and we loved the pool and other facilities

special thanks to rumi at the spa for an excellent massage… i’ll be back

breakfast was excellent, good choice and well cooked, and presented

i then asked if there was room service breakfast and was told that there was

easy parking

bbc stations) and free wifi was not good at all

parking is perfect

comfy bar and friendly service

breakfast was fabulous after a very good night's sleep

staff were really friendly and helpful, and let us have early check in at very short notice, which was much appreciated, so we could change and get ready

breakfast and service excellent

nice dinner and breakfast

staff, really enjoyed our stay and breakfast

there is free on-site parking and the location is perfect for the bath and west showground and the glastonbury area

room basic, but had everything needed - a big tv, ensuite shower room, lots of space and decent wifi

would of been good to have wifi but view made up for it.

poor wifi in rooms

as i arrived afternoon and went out quickly, i returned when pub had closed had not asked for ~wifi code may be helpful put small info by bedroom door with the wifi code, i will be quite happy

to find, free parking, great food, friendly staff everything we needed - stopped twice in a

flexibilty with late check out was appreciated

our accommodation was away from the bar and restaurant area which we liked

food was more than excellant, the staff was great, it was excellant value for money, car parking great im an experienced decorator who has stayed in alot of hotels and b&b, ie weston super

eally good ) -room -cleanliness-bar area-car parking .

restaurant on site, bar on site, breakfast available - overall absolutely fine

we enjoyed a couple of drinks from the well stocked bar within the hotel

central to shops& town. free car parking on site

ample parking

staff were good and hotel clean , the bar and food were very good and we had a pleasant stay

wifi did not seem to work during the whole trip

wifi was poor and no parking available

our friend was ill while we were away reception staff and laundry ladies were

they offer room service but when asked it wasn t available

rtner has had 2 strokes so this is priority for us)

was great, really unique as it's in the vaults of the building, but would be good to have wifi in there to stream

breakfast slots also limited

would have been nice if there were pool or spa facilities

we ordered a toastie on room service

the rooms were very small and the room service menu was too fancy and very limited

spa was outstanding and treatments were excellent , and location and service were perfect

the facilities inside were fantastic as well- the pool/sauna room for a quick visit is recommended

understand how to use the telephone to arrange room service

spa facilities were excellent and really enjoyed the natural thermal water

breakfast was excellent, freshly squeezed juice a wide range of choices on the buffet and on the

staff were brilliant from the reception desk, the bar and the breakfast staff, cannot thank them enough for their hospitality

the bar and it's staff were so friendly we could have stayed there all night

very helpful reception staff, sorting out an early check in.

there was no room service due to short staff on the first night, the hotels food was very expensive

free wifi

and a spotlessly clean spa and pool

kids got playsets and ducks

good breakfast, nice swimming pool and spa area which the kids and we really enjoyed

kids got playsets and ducks

pool restaurant accomodation staff.. freddie

location liked all the exfra touches ie: lollies opening bar for us

bar downstairs closed early but we were there on a weeknight and the hotel was pretty quiet

breakfast was lovely staff was lovely made you feel like being at home the shower was lovely bed

wifi at the hotel caused a bit of a problem, rooms are very small

my mistake but expected a room with a spa bath

spa pool an added bonus

hotel in a great location in the city centre, within very easy walking distance of shops, bars and restaurants

toiletries, across the street from a fantastic pub, the raven, good wifi, quiet location

i gave it 8 instead of 9 mainly because it doesn t have a gym or pool etc which i knew anyway but that s what would have made it stand out even more than it

really, the bar was not open but there are plenty of places right outside if you want to have a drink

nothing really. i would have used the spa had it had a sauna , pool or steam room

walk from bath spa train station to francis hotel

affic & kids partying in the evening) but nothing to horrendous

excellent fast room service. delicious menu and top quality.

bar and restaurant area was exceptional and the newly refurbished rooms are divine

was small, neither of our phones could pick up the wifi and reception could not do anything, the lighting was poor and not in the right places, ie

was so spacious and relaxing with a super comfortable bed, loved all the touches from the radio/wifi speaker, the vinyl player, the chandeliers

kids meals were not available till 6

room was lovely and staff were fantastic. my kids loved it, would stay again.

the room assigned, soundproofing was really bad we could hear the very noisy family above us with kids running jumping and shouting

however if you are looking for a hotel with 24 hour service, swimming pool and spa this is not for you otherwise

breakfast was delicious and staff excellent

of stairs and couldn't find the bar initially - perhaps a guided tour of the building would have helped

a bar in a hotel has got access to a lovely little garden

excellent breakfast

it is a shame the hotel does not have a small spa or beauty salon

wifi is ridiculously expensive for unknown reason

everything was good but i wish sofa was better and comfortable for kids to sleepud83dude1e shower was not draining water very well either

the room service food was excellent and the staff were lovely

the small fitness room was very clean with good gym equipment breakfast was excellent - good variety and

even plugged in) soap dispenser in shower didn t work, pool in spa was full of screaming kids, didn t feel relaxing as

was a little tired and there was lane swimming when kids allowed in so not much room in small

sat in bar ordering food

the spa facilities are great, the gym is well equipped

spa and gym facilities were excellent and we made the most of the pool and outdoor heated spa

i am sure if i asked i could have got it through room service

wifi for some reason could not connect with the external international vpn, which made the remote

room service was excellent

no coffee facilities in the room but room service just a call away.

wifi was very intermittent.

free ev charging (included in the - expensive - cost of the car park + valet service)

they met all our needs, they were so sweet to our three wild kids and even brought them some bread for fishing into the room :) the place is gorgeous

no mini-bar just room service

amazing spa and facilities and a great breakfast

food is great, especially breakfast

the bar was a perfect place to wind down

helpful room service staff

chris in the bar was also excellent and really great too

room service, need go down the stairs if you need any drink or snack , but still amazing

the drinks in the bar refreshed us

breakfast was hot and delicious

great food choices for evening meal, breakfast amazing and staff very attentive.

and clean room and bathroom lovely walk in shower excellent breakfast had an evening meal in the pub which was fab friendly and helpful

on arrival one could feel a very warm atmosphere both in the bar / restaurant and in the garden area where we enjoyed our meal

was on day of arrival we were desperate for a meal when we arrived but had to go elsewhere as bar and restaurant closed due to private party until 6

parking was busy when we arrived but all sorted out

had a cream tea at the hotel which was very nice but we didn't eat any meals there other than a room service breakfast which unfortunately was not what we had ordered but we were compensated for

enjoyed the spa and dinner was amazing

to return, such a lovely place to stay and it was better to be away from the city centre hustle, parking problems etc

the spa is incredible and it was so relaxing to enjoy the various treatments i booked

wifi didn t extend to stable block rooms

plenty of parking on site

of your control but people parking outside of the accommodation, leaving engines running was very annoying and disturbed the

village, our room

very friendly staff, clean quiet room. easy on-site parking. food was good.

the room, restaurant and bar all excellent

stay, the gym is pretty basic, all new kit but very minimal

loic in the bar was a pleasure to meet and looked after us with excellent service and drinks

room, helpful professional friendly staff,comfortable bar, excellent bar meal

very comfortable rooms, excellent room service

liked the waterwheel feature outside aswell as the bar with a lot of pictures of hollywood glam icons

room upgrade paid for but; broken spa bath shower head of the fixed above head height type on a wall and was either scalding hot or

spa bath did not work

very friendly and kind staff. breakfast and scenery is beautiful.

spa bath wouldn't work and was falling to pieces

location was great, the room was lovely, they gave us a room with a small kitchen as we weren’t having breakfast which was really kind of them and even let us check in

kitchen and bathroom were modern looked like they had been recently upgraded

worked very well because i belong to a bat group and we were doing netting and trapping at bath golf club which was only about 20 minutes away

little kitchen area was very well equipped and the thought and care of leaving milk and tea coffee and

the bar area is very cozy with a lovely atmosphere and live music which was lovely

good bar and restaurant

the room was spacious and unique in charactor. breakfast was great to.

the bar was lovely, quiet and

we have breakfast included which was very nice and good variety on menu

value for money for where properly was and the proximity to bath spa university was excellent

breakfast was fantastic

breakfast excellent although if i was staying more than one night i wouldn't choose 'full english'

staff were very friendly and breakfast was included

location also perfect for visiting bath spa uni