had room 104 which was directly above the bar door and smoking area

reception at the bar of a very crowd pub

bar with music was open late then had people sitting under our window until 4am talking and being

new controller other than mixer taps and room 103 needs the shower head to go right up to top of bar

wifi and the poached eggs were good

the room was very comfortable with good wifi

ordered room service and the food was cold

spa and gym facilities were excellent and the staff were very attentive and pleasant

loved breakfast in bed

gym & spa were better than expected

breakfast first day was disappointing however vast improvement on day two

breakfast served hot and a good breakfast selection

will definitely stay again as breakfast was delicious

breakfast and service excellent

breakfast was fabulous after a very good night's sleep

friendly, great breakfast and bar

however, the bar / dinning room wifi worked fine, so it didn't cause us any problems

suite was perfect for us, as it was split into 2 rooms so we didn't have to go to bed with the kids

by midnight and as we had been given helpful route for looking around frome, we went into another bar that was quieter

the breakfast was excellent

the cocktails were good at the bar and staff were friendly

it has a nice bar and garden at the back and the beds were very comfortable

our room lookiing over the courtyard bar and having a small table and chairs on the balcony was a great bonus

location, lovely building, excellent breakfast and super friendly and helpful staff

staff were incredibly friendly and welcoming, the room was clean and the breakfast was delicious with a great selection of options

very modern, although we spent minimal time it was enough for us to want to re book and take the kids on a little break

great room and wonderful breakfast

the bar is lively and friendly, shout out to eve and the chef gareth for going above and beyond for a

dinner with plenty of choices; outstanding full english breakfast, friendlt and obliging staff

breakfast was great

modern designed bar and dining area

drinks @ bar a bit expensive

great breakfast

i requested an early check in as we had a wedding to get ready for the staff were very helping and sorted it for

arranged early check in, a taxi to and fro our event, clearly explained about the car parking and how to get

from the chef to bar staff everyone was great and made us all feel very welcome

food, bar and breakfast. room good but bathroom cramped.

excellent friendly helpful staff large double room with a comfortable bed & a real fire in the bar which was perfect for a cold winter evening

we had dinner in the bar sat next to the fire and xmas tree

good bar and a great sunday lunch

supposed to have a restaurant at the golf club but it only did bar meals

character mansion situated in the middle of golf field in beautiful surrounding

through the large entrance gates and travelled along the road through the perfectly manicured golf course we knew this was a special place

only bar snacks/ breakfast available

still old, no bar or restaurant in building

rooms could do with a bit more help of being cooler but bar that it was lovely.

room was quiet and cosy, even when the restaurant and bar were heaving

breakfast was one of the best we have ever had in a b&b

stunning location, friendly staff, excellent cooked breakfast- perfect night’s stay in the beautiful village of

hotel has lots of space for both bar and restaurant

welcoming and a lovely building, breakfast was great

staff was very accommodating with early check in that was needed for local wedding.

breakfast was also amazing

either way it would even have been too cold for my kids

the bar could have stayed open a bit later on a sunday night

drink and bar staff excellent and very helpful

parts of the hotel stay the bar and eating areas were clean and very friendly we would definitely recommend to family and

enjoyable stay the bar restaurant and room were all excellent and the staff were helpful and

service a little slow in the bar and at breakfast some bulbs not working in room

the bar staff although busy were friendly and polite

a very warm welcome and my kids loved the place too

gym it is loaded with lots of equipments ud83dudc4d

breakfast fantastic value

the location was stunning and the price cheap considering that you have access to a pool and gym

breakfast was very nice use of gym well stocked and

the swimming pool was clean and tidy

the room was lovely, the bar was great and the parking was perfect!

the room was large and comfortable, dinner in the bar was excellent and the breakfast was the hottest i have had anywhere

the lady at breakfast was rude about it, so we just left with the kids having no food

comfy hotel, clean, well located, excellent wifi on the ground floor at least if you need to work

definitely coming back again-might even let the kids into our little secret place and bring them too

the pool was smaller than expected but is a big plus for kids

pool is a fantastic addition to the already lovely location, the bed was huge and soooo comfy

a bit of a nuisance and it would be helpful to have more toilet roll, particularly as we had 2 kids with us

nice stay, kids loved the pool and the adjoining rooms (12 and 12a) worked perfectly for a family of four with

the bar is spacious and very clean, some tvs with the news etc on

great location, could sit and eat dinner just outside the room once the kids asleep

great food in the restaurant or bar area

superb room with excellent parking, lovely pub with friendly staff and delicious food

as it was attached to the pub parking was a bit limited.

the spa is small but amazing and the property itself is like being at home.

pool / water should be warm/ hot was tool cold

spa facilities hit the spot, helping us to relax and fully enjoy the stay

om service) wasn t worth the price

was expecting a mini bar and snacks in the room but surprisingly there weren t any

the bar staff were very friendly and nothing was too much trouble

the bar area is really nice and the staff / food is excellent

breakfast was very enjoyable and, as with our evening meal, the staff were very helpful and

maisie was allowed free access in the bar area, even going lead free when having breakfast in the bar (they would have arranged a

lovely bar and garden with excellent food

breakfast was very enjoyable - everything locally provided and you could tell by the taste

the spa was great and good facilities lovely indoor pool, sauna and steam room, plus great outdoor pool

to be seated, cutlery, and our food once took 50 minutes to arrive - again, not ideal with hungry kids

the pool is beautiful, the changing rooms are clean

breakfast the next morning was excellent, despite my showing up late

wifi was good

location just a short drive into a lovely town, nice comfortable bed , hot shower , good wifi and a resturant on site

and secure parking good location welcomed by reception quick and easy check in room spacious and warm great

was on the edge of town so there was ample parking

d frome)

no room service

staff very friendly and helpful, excellent laundry service

wifi which was very slow and patchy

plenty of parking

couldn't get food in bar as too busy but comfortably sat in

kitchen and bathroom were modern looked like they had been recently upgraded

little kitchen area was very well equipped and the thought and care of leaving milk and tea coffee and

worked very well because i belong to a bat group and we were doing netting and trapping at bath golf club which was only about 20 minutes away

location was great, the room was lovely, they gave us a room with a small kitchen as we weren’t having breakfast which was really kind of them and even let us check in

very friendly staff great breakfast comfy beds

the view in the morning was amazing)) thank you so much. kids was so happy, wife happy, so

breakfast excellent, bed comfortable, shower good

staff were friendly and kind and allowed me to feed the kids a takeaway in the bar

comfy lovely staff great breakfast

we have breakfast included which was very nice and good variety on menu

staff and convenience of room/car park/restaurant and bar all in 50m radius

good bar and restaurant

the breakfast is amazing, smoked salmon benedict and a full english for the second one

lovely hotel centre location, excellent breakfast. friendly staff

spa facilities fantastic

wifi adequate

friendly, cheerful and helpful staff, comfortable rooms, spa facilities and lovely restaurant

arrived at 9 pm tired and hungry only to find out that the bar stopped serving food at this time, the very kind staff

room service.

it's such a delightful little hotel, with a lovely bar downstairs, friendly staff and an upstairs sitting room area too

room and fantastic breakfast

bar is lively

the restaurant and bar are excellent

and nothing was too much trouble for any of the staff), the air con in the room, the decor , the bar was a great place to have our cocktail and to choose from a very extensive wine list

i got up late for breakfast which was no trouble for the staff

friendly staff, excellent food and drinks, very comfortable bed and the private parking was a definite plus

staff were very friendly, breakfast was excellent - very tasty

has had a early check in possible, very amazing reception and treatment, kind and lovely staff, very good

great cooked breakfast, i had the veggie breakfast. i enjoyed the antiques stalls in the market.

od luck with that in the uk), wifi poor, unbelievable racket outside at 2am saturday night when the nightclubs let out whislt

everyone was very friendly including the locals at the bar in the evening , nice meal ,lady at the bar in the morning even wrote me a little map of where

wifi useless, towels not changed

couldn't connect to the wifi but wasn't the end of the world

closure of the bar on sunday evening was a shame but we were warned in advance - so really not a big deal

able to accommodate my particularly early check in request which was hugely appreciated

staff were helpful and accommodating for early check in . and a good breakfast in the morning

sound from the bar did come through to the room, but was okay when it closed

bar had a good friendly atmosphere for watching sport

very good value bar prices too

when i asked at check in about room service options, the answer was hmm, not sure, you ll have to check with the team

the hotel allowed us to dine with our dogs in the bar area which was fantastic

wifi excellent

she was very busy running reception, bar and keeping customers happy

food / tasting menu is michelin star standard :) rooms superb and good housekeeping easy car parking beautiful well kept grounds close

free wifi connection

staff, so clean, so welcoming, great value and great food from the restaurant and bar

is not big enough for most standard sized strollers, there is no fridge in the room, there is no room service etc

for us the tradesmen stopped working each time we exited our room but negotiating luggage and kids past all the tools and materials was not appreciated

ideally situated as opposite bath spa station & close to roman baths, shops, cafes, cinema & restaurants

they gave us an early check in and late check out

location is perfect, hotel is new, and clean, comfy, etc. bar and food excellent :)

is such a convenient location, right between bath spa train station and bath abbey the property is clean quiet and beautifully

the bar for dinner and breakfast was really great

the bar for dinner and breakfast was really great

no instructions for equipment or info on check out times, wifi etc

no room service at this hotel and the room was smaller than i was expecting

very helpful reception staff, sorting out an early check in.

the free wifi didn't work on my phone although the receptionists tried quite hard to sort it out

the bar and it's staff were so friendly we could have stayed there all night

no room service , got charged 10 parking

free wifi

delicious gluten free breakfast

wifi at the hotel caused a bit of a problem, rooms are very small

room was very spacious with beautiful high ceiling and decor

room service would have been great but i know with covid things aren't 100%

there is everything you need including towels and little things you might need after visiting the pool

to covid restrictions the restaurant was closed and there was no room service

i balanced a room service tray on the luggage stand to be seated far enough away from main desk to watch tv as i

free wifi is quite slow

staff and they arranged early check in it was so nice experience

nice to see a variety of tea, coffee, and hot chocolate and the cookies when down well with the kids

room service was most excellent

nice to see a variety of tea, coffee, and hot chocolate and the cookies when down well with the kids

where really friendly, room was clean and looked amazing, general vibes from the hotel was good, bar was also really nice, gym facilities was

wifi was spotty in our room

spa was nice

the spa facilities and rooms are amazing

even plugged in) soap dispenser in shower didn t work, pool in spa was full of screaming kids, didn t feel relaxing as

and the two staff that served us in the bar on different occasions were great

snack choice at bar in evening

however if you are looking for a hotel with 24 hour service, swimming pool and spa this is not for you otherwise

the bar is not a staffed bar, so you need to get the concierge to get drinks for you from it

location is excellent. very extensive cooked breakfast menu with quality ingredients.

see above. bar closed early at 9.30pm.

the room assigned, soundproofing was really bad we could hear the very noisy family above us with kids running jumping and shouting

staff were incredible not only at the front desk but at the bar and the spa

ideas such as the record player in each room, the vinyl library and the pantry room and the bar was great

well stocked pantry and bar, a range of room service available

also the wifi didn t work the whole time, the tv kept working then not working

get the wifi on the tv to work or the coffee machine to work in the room but only minor

i had lots of communication from them prior to arrival with useful information about the hotel, wifi, night door code and hot tub, as well as information about parking and bath in general

that started from first contact with reception staff, continued with the lovely bedroom and the bar snacks in the evening

wifi seemed poor or slow

the spa pool!

location, lovely staff, rooms were exactly what you needed, we opted for breakfast included which was also great with a good variety and good

the garlic bread was a kids cheese and tomato pizza pasta overcooked and not very

comfortable bed - delicious breakfast - great location - lovely decor - great wifi - good room

the room service food was excellent and the staff were lovely

the garlic bread was a kids cheese and tomato pizza pasta overcooked and not very

would have loved a choice of muesli for breakfast instead of rice crispies!

we ate in the bar a couple of evenings and the menu choices were good with fresh local produce, beautifully

very pleasant location in tiny village with good private parking opposite

ee private parking too) with tasty food and excellent service

we had dinner in the bar and the menu was great and the

could here a bit of noise outside

the wifi access was intermittent and frustrating.

p) to be downloaded in order to use the charger

the bar was great with attentive staff who really helped you to choose a drink that you would enjoy

walk from bath spa train station to francis hotel

friendly service in the bar an excellent food

area is lovely and the hot food we did have, with the problem in the kitchen, was good

ev charging points in the car park and the inn is off the main road so quiet at night

large room with en-suite, friendly bar staff and locals, excellent food and drink well presented, breakfast cooked to order

for the 2 nights of our stay and loved the menu choices as well as the professional service and breakfast offerings were the same - good choice and fabulously prepared

the courtyard area is lovely and the playlist in the bar is worth listening to- clearly it s been considered

poor wifi

about 15-minute walk to bath spa station

room service was excellent

wifi was very intermittent.

spa facilities and the gym were really nice

the breakfast was also delicious

free ev charging (included in the - expensive - cost of the car park + valet service)

pool - although when screaming children in there, not the optimum relaxing experience i was after

everything was exceptional, the service, the rooms, the spa and the food

room service, need go down the stairs if you need any drink or snack , but still amazing

hadn t eaten since early lunch it says in the booklet in the room they would try to accommodate room service where possible but i rang reception just for a sandwich and they said it could not be

was rather expensive but it was a saturday night and also no room service

room service very poor

the bar was a perfect place to wind down

this room had a spa bath but it didn't work

the spa bath was out of order, but even if working we wouldn't have used it as the all looked rather

beautiful quiet setting just outside bath - perfect after a day at the spa - nice and friendly

spa bath wouldn't work and was falling to pieces

very comfortable stay and excellent breakfast