did not like the idea of paying extra $30,00 for accessing the pool

very clean, good air con, bar area and breakfast and reception area great

the wifi was very good and the room was spotless

the room service food was very tasty and good value

whole experience, beautiful location, easy parking, helpful staff, ultra clean everywhere, excellent food & services a really happy relaxed

there was visible mould on kids room windows

clean cozy and breakfast was perfect

some cigarette butts outside the room on the patio that could of been cleaned up first as the kids started touching

designed, lots of thoughtful touches and brilliant for a stay with kids

breakfast was great and staff were very friendly and helpful with accommodating dietaries

great service, allowed early check in, nice staff, clean, modern, tasty breakfast

free wifi was pretty speedy, no problems streaming netflix etc

side and out) and grounds exuded character and english country small manor

spacious room

especially loved the alarm on the door so if the kids got up and tried to escape in the night it would go off

us and made us feel really welcome , she asked if we would like a drink

comfortable bed with clean laundry

i was very concerned that there were 25 large bags of what i think was laundry in the corridor leading to the first floor which i thought would be a major fire hazard

very friendly and helpful, when i raised that wifi was poor in the room they offered to move me to a different one with better wifi

lively bar with live music on the friday night we were there

nice little hotel with a good bar and restaurant

early check in was really helpful to me

really clean and really friendly accommodated early check in

checking us in was super helpful - came out to help is with parking and we were lucky to get early check in without asking for it

ground floor room with doors onto the gardens and a short bunny hop to the bar and patio area

staff were brilliant ,we were there for a wedding and the young boys behind the bar and the manger went above and beyond to make everyone feel

could do with more people behind the bar when busy

real ale in the bar obviously does not sell very well as the pint i had was vinegar.

it was so hot and on the first night very noisy. i think we mist have been above the bar there.

staff throughout the stay and in the bar in the evening were very friendly

lovely bathroom with fantastic shower, toiletries, tea and coffee, iron and ironing board, great wifi, awesome breakfast, and all delivered my great staff

however, the bar menu seemed expensive - that is until you tried the home made apple pie, custard and ice cream

lovely comfotable room, easy parking, good restaurant, friendly staff.

only let down as that the bed had not been made up for the kids - the stand-in manager did her utmost and attended to it herself although she was clearly busy

the bar and restaurant staff are so friendly and helpful

loved the atmosphere in the pub and the quirky decor of the room. wifi easy to access.

the location was ideal for a nearby wedding venue. ample parking.

cosy old bar and open fires. lovely large and comfortable room and bathroom.

parking can be a little difficult on busy nights as people visit the pub

kids swim times were quite restrictive as the two hour slot straddled the check in and check out

friendly staff when i arrived at 11. good gym n excellent breakfast.

as i was only there one night for a function i didn t get to use the gym, spa or golf facilities but have no reason to believe they were not also 5 star

plenty of parking

really enjoyed our stay the pod qas amazingband the hotel staff were friendly and helpfull, the pool sauna ect were brilliant would stay again

great room, cute little terrace, design, comfort, wifi all really super and welcoming.

restaurant and bar were fantastic:

phone reception was unstable in the room due to hill behind the hotel, but wifi was excellent.

parking was free

also free parking

the bar and restaurant are lovely areas, the food was great

parking area and ample short walk to city center and surrounding shops great central location

food and room service food was excellent

wasn t able to check out properly as wifi wasn t working and no eggs available for breakfast on

parking barrier was a bit too far to reach from our car

laundry lorry outside window at 07:00hrs, no aircon, prices of in room bottled water, price of b&b

a/c and laundry room dryer under our bed room and was put on at 6am every morning ud83dude21this is not

the kids really enjoyed the pool

comfy bed, good swimming pool and tasty breakfast

xmas opening hours for gym & pool were more limited than i'd hoped.

only breakfast is included too

the spa and gym was perfect on friday evening and a lot busier on saturday (to be expected) (+)friendly and attentive staff lovely gym and spa clean room beautiful grounds (+)spa facilities and gym classes

as a business guest complimentary access to a 5* spa was a bonus and set me up for the day

cellent in terms of quality and choice) as one might do at home in anticipation of a

we liked the room and the view, the staff were friendly. breakfast was plentiful.

pool with steam room and sauna are fantastic with a lovely terrace out the back

swimming pool and spa are clean and not busy, water in sp was warm and clean

family wedding, staff lovely. wifi very poor. excellent breakfast.

excellent free wifi

pool wasn t warm

bar staff were exceptionally welcoming and friendly

wifi wasn't so good in the accommodation but the general reception in this area is the same due to

problem was he had to carry out work last night on a laptop and the wifi was great so couldn't complete the work needed

lots of parking

there is good car parking right outside the accommodation block, which is separate from the pub

staff allowed me to order room service past a certain time, which was so helpful

big bar area and car park

location, free car parking, breakfast, professional staff, pet friendly.

room service was great food was beautiful! staff were all very lovely!

comfortable, welcoming, ideal location, lovely breakfast and free parking. very good value.

unfortunately the bar area was not our type, but that was not a problem

way can you sleep beforw 2am because of all the noise from the bar music beneath & other pubs in the square

decent welcome - showed all the facilities just fine - welcoming conversation when i went to the bar - room was really good - decent mattress - decent shower all good

had no idea what wifi code was

free wifi , friendly service and great facilities close to town centre

i have stayed here may times. lovely old building. great bar and atmosphere.

the staff were so friendly and the food for both the evening meal and breakfast was truly exceptional

of charm and character, bed was amazingly comfy, food excellent great range of beer and wine, breakfast very good, in all a great find

food & breakfast lovely

we had breakfast with many options to choose from with different kind of teas and coffee

breakfast was a lovely experience

it is such a key feature of the kids activities that i felt we should have been told before so that we could manage the kids

child

locker rooms were not clean the sharkies reef was also dirty room service served a previously used open mustard bottle

the resort was luxurious and was lovely that they offered a kids tailoring

pub/stroke hotel - so the regular male drinkers i find a little intimidating when i walk to the bar ri but a drink, so i situated myself in the lounge area where it felt homely and away from the

i did not use your wifi as you wanted too much information about me

in the middle of town lovely old building ,nice breakfast, lovely staff clean & tidy free wifi

nice bar snacks

very little information on how to obtain the cooked breakfast i had paid for

free parking. room clean and bed comfy. good breakfast. great pool facilities.

why put a couple near noisy kids banging all night

late check out too

kids were not disappointed in the end

good price. swimming pool great for kids on rainy day.

we stayed one night drank the bar had food in the resteraunt and everything was perfect

good parking and pub/restaurant was extremely cosy

exceptionally well with generous portions and some options for finer dining in the restaurant, breakfast very good quality full english, smoked salmon & eggs etc

the food is outstanding & breakfast as well

full english breakfast included in the price

could have done with a bar fridge in the room.

good breakfast included, breakfast staff again very friendly and helpful

central with free parking for guests and many bars, pubs, restaurants and coffee shops on the doorstep

kids had bacon, crossant and cereal with orange juice

ev charger to work was a faff, but we managed it with help from staff

good beds, lovely and clean. good parking. air conditioning in rooms.

no gym or pool but i didn t need that

great dining options, i opted for room service which was faultless

breakfast was super staff was excellent bar and staff was friendly

restaurants and sky bar had great service, food and drink

the restaurant, for both for dinner and breakfast, cut no corners

lovely old building, superb staff, outstanding breakfast, nice room

a range of breakfast options made to order as well as fruit, toast and pastries as a buffet.

great manager, delicious gin in room, wonderful cocktail bar and breakfast.

breakfast was excellent and the hotel atmosphere and cocktails were second to none

spa bath was huge and amazing

we had booked a spa bath suite but we were unable to have it

lovely room with spa bath. breakfast served by really lovely friendly lady.

could do with a tastier breakfast sausage

location, staff very friendly, room service was great

the bar was closed at 12 and no mini bar

like starbucks, the bar and restaurant not being open

kids beds where separated , very comfortable and not rubbish pull out things that look over used

spa and steam room

great facilities, great staff, restaurant was brilliant and kids felt welcome and included.

lobby was much nicer than expected, there was some morning crockery and there s snack bar and comfy

out : receptionist or something similar blame that check out was 11 am and i did come down 40 min later after the cleaner opened the door without announcing

only a minor issue wifi not very good

the bar across the road

cheap and basic but clean and comfortable. good, fast wifi

room sizes, comfortable beds, air con, buffet breakfast, indoor swimming pool with steam & sauna rooms and a spa

list of all your drinks for the room service , i would a have ordered more if i could see your full selection

we had room service for this

clean, fantastic shower, our beds were very comfortable, excellent housekeeping quality and room service

spa was very useful to re over from one sporting competition and prepare for another one

ere is free wifi which requires personal credentials)

close to zero phone signal meaning no 5g internet

though we were staying there and stopped our guests booking own room as it was late so said no to room service drinks to appalling

limitied facilities, most closed due to covid. only had a bar and restaurant area.

the spa and pool, the view of the lake, the food, the room service, the smiles of the staff.

the service and atmosphere of the bar were friendly and relaxed

owners/staff were very accommodating when we requested an early check in as we were going to a wedding and wanted to change our clothes and drop our bags off

amble free parking

excellent bar and restaurant space, great decor and very clean

we couldn't connect to the wifi.

5y and 4y) in a room with 28+ degrees and staff did not take it very seriously

was a disaster, hours and and hours with waiting staff blaming kitchen

the kids behind the bar are lovely but under stress so had to wait to be served

was really bad so we didn't go out much, and we didn't go to tthe restaurant or bar, but the room service was amazing we are gluten and dairy free and we had options for room service which

comfy bed and good wifi

hotel bar closed earlier than expected but didnt matter as due to location it was a 5 minute walk to a

wifi didn't work at any point during my stay which was very disappointing

for the basic facilities

location perfect, staff very nice and helpful, loved the fallen angel bar ! room amazing

wifi was free but did not work properly

it says free wifi, it would be better to pay and have a good

clean good parking friendly staff

ground floor single rooms, had to register to sky to access wifi, tv remote not working stain on chair bed very

did not manage to get wifi

having a doorway from the rooms straight into the bar is great

location. price. parking facility.

value for money, location, staff, pool, sauna

wifi was slow but we did find parts of the hotel where we could pick it up fast, so wasn't a

kids are easily entertained in the pool at a very affordable cost

the spa was well equipped and

the wifi was very slow for some reason and so was not worth using.

room service was slow

room service weren t told we had late check out so they came in whilst i was on the loo

unfortunately the spa was closed for maintenance, however we were aware of that prior to booking

awesome location, great bar, great gym, great staff

clean, easy to use, great food and bar was open all the time

the honesty bar is awesome and really shows the values of the hotel

comfortable clean rooms, lovely garden view, quiet, friendly staff, easy parking and a cute little honesty bar

would still stay again and very happy to recommend, you could say that the parking was a bit small but i had space when i arrived, after 10pm

cider option in the bar as the henry weston s is really strong

very clean, with all room facilities, tv, wifi, telephone etc

nice bar and and restaurant

staff were very friendly and accommodating; those greeting at reception, serving at the bar and in the morning at breakfast really gave the stay an extra special touch

good location, friendly staff, comfy bed, decent wifi connection

the extractor for the kitchen is right outside the window

wifi also slow

big breakfast choice, loud room doors, long wait for room service, decor bit tired, if it was a bit cheaper would have given a 10, but at these rates

nice staff good parking

would benefit from keeping ontop of the garden and a spa facility. x

loved the fire places which made the restaurant and bar area really cosy

next to lake, good space and facilities for kids. excellent

lovely bar area sat in front

the free parking too

having said that, staff are always wonderfully pleasant and it's still a joy to sit in the bar with my labrador and

with rubbish disposal, thankfully we brought our own bags as we know what is like travelling with kids and a dog

staff incredibly friendly, from reception to dining and bar staff

lots of parking, nice staff, pub was lovely, nice outside seating

lovely comfortable rooms with a excellent restaurant & bar on site

been treated differently because we had to be in the bar to eat

only thing that lets the stay down was the wifi which was absolutely dreadful

at this time of year the roaring fires are lit early so we were tempted to sit in the bar all day

i found it hard to leave the extremely well kept spa area

the staff are wonderful, the room was beautiful, the shower is the best, the pool delightful, and the food delicious

the bar lounge was so relaxing and the conservatory too

spa & pool great

very organised, not enough ev parking, room not ready, moved to a dog friendly room that wasn't ready for a dog to

has a ev charging point

gym and pool

comfortable bed. plenty of parking. very nice well kept grounds.

free parking available, as well as 2 tesla charging points

room was great, comfy beds and great daily room service

the food is overpriced but having said that, is it good and they offer an early check in and out option but it costs and frankly unless you really need it, i wouldn t

20 for early check in seemed a little steep.

the location was nice and could have room service which was great

room service offered was excellent

like being in your home with a bar and music

mobile phone signal is bad. however there is free wifi which was fine for our stay.

friendly, relaxed staff. parking outside room. good value.

the bar had a very good range of drinks and all the staff were very helpful and friendly

bar area cosy and the food was excellent will stay again very good price

free wifi speed

we stayed in room 1 which was a few steps up from the bar and was clean and welcoming and we enjoyed a very restful quiet night

bar and rooms with plenty of parking in close proximity to guildford and winkworth arboretum

toiletries, excellent shower, soft fluffy towels, complimentary water, good tv & easy to access wifi

ate dinner at the restaurant and all the staff were brilliant, we thoroughly enjoyed our food and breakfast the next day, would not hesitate to

room we had was excellent, we were very happy, my kids had a bed each and we were all very comfortable

food and bar facilities very

location surrounded by beautiful woodlike landscapes wtje christmas decorations were amazing, the spa facilities were included and we all had a swim the evening of arrival

there s specific time for kids to swim so we tried to avoid the pool then

the breakfast was plentuful and of a high quality. staff friendly and gym facilities a plus.

lovely staff, good gym, indoor and outdoor swimming pools

some information about the golf course layout

beautiful grounds, with tennis etc and a lovely spa with indoor and outdoor pools

also a lovely spa with pool and well equipped gym

spa, golf, tennis etc

great location, fantastic breakfast, great staff - 10/10

was comfortable with good facilities and quality comfortable bed/linens chose not to have breakfast as we only wanted a croissant and tea

breakfast excellent

the gym was shut. we booked it because it had a gym.

the glasses for the breakfast needed cleaning as they were all not properly washed

the jacuzzi was broken+we couldn't use the wifi.

excellent location with parking. very spacious bedroom. friendly staff.

room was lovely. gym and pool were excellent

parking area a bit on the small size

price of food plus surplus charge for room service

the breakfast provided was plentiful, not freshly cooked but we were aware and had porridge, yogurt,

there was a function in the bar/restaurant but the staff made sure guests of the hotel had a space in the bar to eat

very nice clean lively staff v good breakfast

and bar close early on sunday

advertised that breakfast was included but it was yogurt and fruit in rooms with a pastry

stayed at the beautiful main house in a lovely estate with plenty of parking and friendly staff

cosy parking round by the grange, but plenty for the main house.

very good wifi

it s a group booking rooms should be near will not be staying again and no late check out even when we called before checking in was told to come to reception and it will be

on the website for the hotel it shows pictures of a gym but when we asked about using it we were told it closed a couple of years ago

room good size & very well equipped super breakfast

clean , quiet, very large car park, good bar facilties and atmosphere

staff really good and nice atmosphere in bar and restaurant

and for a pub style b and b the fact they do room service was fantastic

emma served at the bar and bart served our evening meal

breakfast was a treat and nothing was too much for the staff

great and easy wifi which is a must

and cleanliness, the food was fantastic the staff attentive and courteous and loads of free parking, set in a stunning location, there really was nothing i would change

internet/wifi didnt connect and it was late by the time i had checked-in

wonderful breakfast and nice, clean, and comfortable