clean pool and a little backyard area with a pond

very helpful staff. we liked the gardens environment. good breakfast!

to my room by a very friendly guy who spoke very good english, my sister left her purse at breakfast and a lady brought it to our room, great breakfast included, room was plenty

staff was friendly, breakfast is free, and there is a restaurant on site for lunch and dinner

it has a cute little swimming pool for kids of all ages

it has everything you need, restaurant, pool, garden and common area to hang out in to enjoy before having to catch a flight

much, there was a group of school kids staying and you could hear them joking around as they walked by as the outside corridor was

it was an amazing value with the included breakfast and airport shuttle

the place is beautiful and breakfast was delisious

wifi quality is bad

great wifi

everything was perfect - especially the bar / restaurant

for room service was excellent, and the front desk s communication was helpful, prompt and delightful

good wifi

it was extremely nice to have a swimming pool

surrounded by nature - there is also enough space for running around if you intend to come with kids

breakfast by the pool was good with fresh fruit, eggs, juice and coffe

amazing place. clean, relaxing, beautiful garden and pool. very nice lady hosting us.

we love garden swimming pool around garden clean & beautiful

fresh tasty breakfast

spacious rooms

staff extremely friendly. free breakfast was outstanding!

a beautifully decorated, very well kept property, wonderful staff, wonderful breakfast prepared fresh with many choices

the ground- or first floor, no elevator yet), beautiful decorations, fresh pool and lovely garden

boutique hotel with a stunning view, beautiful gardens, awesome staff, and a really lovely breakfast

the spa service

breakfast was yummy

no gym anymore and property is under utilized.

their web site touts four bars but actually only has one working bar and

vinegar containers at the restaurant looked like they had been sitting outside for weeks, and the bar

beautiful property, has a park for kids, swimming pool and tennis

it was quiet, expansive grounds and had lots of offerings with the pool, gym and tennis court.

breakfast, appealing and tasty, served in a nice veranda

beds a little firm, changed room to get better wifi

we arrived late about midnight and there was a guard guiding our parking space and handing over the keys

tv was useless to make it work you had to call room service who had a special remote

staff wasnt nice the shampoo and conditioner were empty i asked to change it the room service brought only shampoo i paid too ich for this property and i think it wasnt worth it at

other guests even came up to us and sympathized as the kids were wandering around trying to find something to eat

internal walls seem to be very thin - you can hear everything (conversations / kids / tv etc) from rooms next to / above / below your room - this was major factor affecting our

location, cleanliness, and great food with room service!

free shuttle, nice linen, friendly staff, free laundry and coffee. what more can one need :)

they have washer and dryers for free laundry services as well, which is nice after a long week in the humid environment

shuttle from the airport was great, i loved the included breakfast wonderful food with costa

closeness to the airport and the highway to move around. good gym and swimming pool.

pool & laundry facilities were inoperable very noisy housekeepers talking loudly as they cleaned

no vallet parking

the breakfast was the best we had in costa rica with a

great room and the kids loved the pool as well

super confortable bed, amazing fast wifi, pretty good breakfast buffet, reat gym, helpful staff.

half of the machines in laundry room was broken

- personal chef for breakfast and dinner, and food is amazing and authentic

amazing breakfast and service.

the breakfast was excellent, local flavors prepared to perfection.

garden and pool was beautiful

beautiful space to read on the porch or swim in the beautiful pool

the pool area is nice and clean

cold swimming pool

convenient location, well-kept, good breakfast

no complaints... maybe the pool is a little small but not a big deal.

well appointed, pool area, comfortable rooms, totally non-smoking, friendly and helpful staff, close to grocery

smelled musty, wifi was horrible, no hot water the night i arrived

easy parking

the included breakfast was good

was very friendly, breakfast was very good

i have never been asked to provide my passport details for check-in at the parking space in the dark in the drizzle

good hot water and good wifi

great breakfast, beds were fairly comfortable

breakfast sandwich was very good

i liked the friendliness of the staff, the rooms, the location, and the breakfast!

beds were comfortable, shower was hot and wifi was decent

easy, good check in. rooms were clean and lovely.hotel shuttle service was perfect.

plus the casino is right next door with good pizza and drinks

the staff was very nice with the kids and the bed were really comfortable

or a small fee that also included breakfast for that day

i loved it. the driver was very friendly. the breakfast food choices were great

clean, comfortable, good decour, nice gym and pool, very friendly staff

parking

we enjoyed a few hours at the pool and also ordered room service for dinner which was affordable , delicious and arrived in 25 minutes

breakfast bar fantastic

we enjoyed a few hours at the pool and also ordered room service for dinner which was affordable , delicious and arrived in 25

very fast wifi

this meant that it got really hard to entertain our kids

location with parking

restaurant food options limited to small menu of room service items.

good wifi

breakfast was incredible!

great breakfast! friendly staff :)

ld though)

comfortable bedding, good food, lovely outdoor pool, shuttle service: the vibe!

the airport shuttle is convenient

was thorough and yummy, the resident cat and dog were sweet and patient with my toddler and the pool was a great transition away from days at the beach

pool was broken at the time i was there

ac didn't work, pool was dirty so we didn't use it, right next to very noisy road.

kids loved the dogs and the rustic affair was nice.

i enjoyed having the outdoor garden space and pool

great service, nice room with a very nice view, with a nice gym and pool.

noice from karaoke bar access the street until 2:00

so for non honor members), jacuzzi - san jose wasn't nearly as warm as the

the pool and spa were amazing as well

good breakfast, nice room, pool and gym. conveniently located in santa ana.

they told us that only one of the kids could stay with us because they only allow 3 per room

i also got charged an extra $40 for a nanny that came to watch my kids for 2 hours which the hotel classified as an extra person in the room

the bar and dining room are lovely; the breakfast buffet was inclusive and well presented

bar was not open as advertised but there was a phone to order drinks from the downstairs bar which

the rooftop pool and upper-level gym/fitness center are wonderful

the person running the bar and restaurant very nice and accommodating

there is a free parking as well

breakfast

e to a

good wifi

location just out of the city and with lovely views from the pool it was perfect for our last day and night before a flight

at breakfast no menu & difficult to understand the server, even though my husband speaks good basic

breakfast was

the room was massive and lovely, the pool was gorgeous and we it had to ourselves first thing before we left to walk the mantra trail

the pool had lots of seating

i loved the well equipped gym

had the most delicious burger and beer at the bar 10

nice pool area too

good breakfast, very nice gym

asking months in advance to get an adjacent room for our kids, they put us next to a connecting room with women that partied until 5am singing drunk

great location right next to few shops, starbucks coffee shop, food trucks courtyard, little kids playground, small supermarket, pharmacy

i wanted to swim in the swimming pool, but i needed help to get in the swimming pool because the railing started inside the swimming

hotel is gorgeous with art placed throughout, lots of holiday decorations, and a rooftop pool/bar with spectacular views

we went up to 4th floor, pool/ bar area was lovely to watch through world cup final soccer match

shuttle to and from the airport was a nice gesture

secure parking is provided and the san jose international airport is conveniently close

and fabulous views of golf course and mountains

the parking was gated which we also appreciated

great breakfast (a bit pricey at $10 per person, but kids eat free)

e host) deserve the highest rating

outside back yard with view of golf course

fabulous view across the golf course that might have appeared from the advertising that one would have access to walk on, if

hotel is right on the golf course

gorgeous lookout onto the golf course, amazing breakfast and hospitality

stayed here the night before an early morning flight - family or 4 with kids aged 12 & 14 let’s be clear - the hotel needs some work, it looks tired in places but for us

it is a very large hotel with a casino and restaurant and gym

better signage to help navigate the facilities.

we called room service, lady on the phone was quite rude and short with us other than this we had such a

is closest hotel chain to airport, friendly staff and good rate with best functional gym i ve seen in a hotel location

enjoyed breakfast in the morning, kids went for a quick swim, and we were off

the pool looks like something you would see at disney world and the house is on a golf course

our kids used the pool for a little bit but quickly got too cold

the kids loved the pool and waterslide

my kids loved the pool - including the fun slide

the drinks at the bar were also the best we had in costa rica

style, comfort, views, staff, location, pool!

we enjoyed the pool area, then a thunderstorm rolled in

in the bathroom, insufficient pressure in shower, poor room service, quality of food and general quality of room

restaurant and bar were fabulous. staff was very accommodating.

clean, has a small gym and nice staff

free water, gym, scrambled eggs, staff

shuttle out of service. small car barely adequate. spray paint can got onto suitcase in trunk.

breakfast was great

no included free shuttle transportation to airport

not many entertainment options for kids

parking was easy ans secure

the casino closed to early

hotel with lovely food and good distance from the airport with a free shuttle

jacuzzi hit tub is brilliant but it should be maybe no kids (young) kids after 8 or something

i expected more from the breakfast, omelette station etc

the breakfast was good, the staff was pleasant and helpful!

great breakfast

the gym is very good equipped and it has a free shuttle to the airport every hour.

they offer an on-demand airport shuttle, tasty breakfast, and lobby snacks

shuttle pick up from the airport was convenient, as well as room service after a long travel day

excellent and welcoming staff. free parking. beautiful pool.

no room service steam room closed

laundry here , tv is small , slow wifi , the deadbolt on the door didn t work

nice to have access to the gym

nice gym and pool

of dining options/good food, casino in the hotel, a nice gym and upper level pool, very good pricing compared to what one would pay in us or canada

nice modern design. good breakfast. easy place to go with kids. good escaping location

pool table in entrance hall

the bar on the eight floor is only opened at night

our luggage was delayed and they let us have a very late check out in order to accommodate us getting our bags delivered

great staff , breakfast is good i will come back later for sure

million dollar view from the 2nd floor, excellent breakfast, and the staff is top notch!

i'm still dreaming about the breakfast

great breakfast, lovely shower with hot water, great lication

- staff were nice but felt a little understaffed - air conditioning in the gym not very good

breakfast buffet is a mess due to the covid regulations

room service was also great

spa treatment for tumeric wrap was amazing

called for room service, 2x and no answer

good breakfast, big spacious room, and nice pool lovely and helpful staff

the restaurant and bar was super amazing

the food and bar are great, and the staff very friendly and helpful!

value with shuttles and breakfast included

some loud kids running around with no parental supervision. but not your fault.

great breakfast buffet and good room service

great breakfast , good location well appointed rooms

a breakfast little more adjusted to european standards, but i guess they don't have many guests from

breakfast included with the reservation was awful, so we order from the menu, however my husband

they allowed me furthermore early check in at 10 am, which was wonderful upon an early arrival in san jose

the hotel was close to restaurants and a mall, they also had free parking

within the holiday inn complex there is convenient access to underground covered parking which is validated

great gym. comfortable room.

i did my daily pt in the gym

we arrived at 9pm and wanted room service

excellent breakfast - loved the omelette station and there was a superior selection of teas, something that

breakfast is homemade & wonderful

the parking lot and the access to the hotel was a little complicated.

pool is very nice

easy parking

there isn t anyone to help you with the luggage, unless you park the car at parking, take the elevator and ask for help

the property offered easy and free parking which was helpful and well located near the highway.

nice gym, spaciois rooms with special decorations for our stay, friendly staff, secure parking

to get into parking when requesting transportation

nice place close to everything. good breakfast nice staff. the bar is expensive but nice.

also, loved that there were laundry facilities onsite

breakfast was fantastic and security safe. staff friendly. great warm pool.

what we were expecting, staff were polite and extremely helpful, pool was a nice temperature, gym was not state of the art but what was there was in good

very clean, updated, full kitchen, great bathrooms

we always seem too busy to use the pool but it looked nice

there are many lovely places to sit and relax and some areas had a complete kitchen if you wanted to do your own cooking

wifi was a little bad, during the night you can hear other people

we booked the room with kitchen and even paid more money by choosing the room

strange bar scene in the lobby with a lot of expats.

we loved most of the staff & kitchen crew & the manager

probably the location, but due to restrictions and it having a pool is a minor thing actually.

bar tender and chef are great

the pool... the staff.. new management... and also they upgraded me for free!

pool, bar, staff are all top notch!

staff was very helpful, our breakfasts by the pool were quite nice, and parking was ideal

was great, rooms are comfortable, breakfast is nice, staff is always nice and helpful and a pool is super helpful with

wifi was weak in the room but good reception in the lobby area.

the mini bar was over the top expensive

restaurants, super, we preferred to take the car, as not the easiest and safest walk with small kids

good value for money. the kids loved the large swimmingpool.

i loved the location and the pool was awesome

really nice villa, 10 steps from the swimming pool

breakfast was realluy good. fresh and well prepared.

a great breakfast was included

excellent breakfast

secure parking area

very clean, excellent staff, nice gym, delicious breakfast, quiet room, safe parking, good price

to the us embassy, secure parking, friendly staff

a couple of times the wifi stopped working for a few minutes

the employees are extremely friendly and the breakfast was delicious

pool wasn’t very clean, but hot tub was fantastic and the views were super

the manager was very helpful and accommodating, and they provided us with breakfast boxes without us needing to ask, as we had an early start the next day

lovely relaxing pool & jacuzzi

breakfast was amazing

restaurant dinner and breakfast really tasteful with excellent friendly service

for breakfast, you choose from a menu and they prepare everything fresh, which i really enjoyed

they did a lot to help with meals we ordered in, arranging tours, getting laundry done, etc

pool & views just like in photos, the room with balcony was exceptional - full kitchen and 2

we liked everything parking was a bit tight but that didn t bother us at all.

internet wasn't working so recommend to check with them beforehand if you need wifi

kitchen had all the basics to prepare your own food, and there is a washing machine and dryer

amazing views, very safe & great to have a pool!

the large grassy areas are nicely maintained, and the pool is refreshingly cool

the view and the pool.

reception staff / pool was closed / window locks missing or broken / safe deposit box not

the breakfast was lovely around a beautiful surrounding

views of san jose and beyond, professional staff, excellent restaurant and gorgeous gardens and pool

very complete breakfast, fruits, american or costarican breakfast.

the grounds and the view are very magestic. it has a nice pool. it s romantic:)

be nice to maybe have someting like pancakes for breakfast too

hot tub, outdoor pool area, laundry machines downstairs for a lengthy stay, 3 restaurants, gift shops, grocery store

the delicious pineapple and papaya with breakfast

breakfast was delicious.

hot tub, outdoor pool area, laundry machines downstairs for a lengthy stay, 3 restaurants, gift shops, grocery store and