the pool looked really nice but was unable to use the pool due to my schedule

convenient from airport; breakfast; pool and gym; rooms were spacious and clean

also really dug the breakfast

breakfast was amazing as always

would be nice to have packaged utensils, extra towels in the room since no laundry service was provided during the stay due to

location, comfy bed, quick check-in, small kitchen, clean we will be back!!!

first room given was a king but no kitchenette

it had a kitchen but no pots or pans no glasses to drink out of not even paper cups.

it is surrounded by places to eat an pool was clean

i like that the pool was in the courtyard and visible from my room.

the bed was super comfy and the breakfast was great!

i didn’t like the $75 pet fee for a 10 lb dog which made no mess.

friendly,clean, and breakfast in the morning.

start breakfast a bit earlier.

official website says pet fee is $75 per stay up to 2 dogs

breakfast is always good the clean room and there prompt to help or meet our needs when we needed

a bit older. well worn. wasn’t expecting $40 extra pet fee.

have been some protein in breakfast, no eggs, no sausage, nothing

location easy access from i95 and easy access to get back,good breakfast and the hotel was clean

cleanliness and breakfast

breakfast!!!

they should have hot breakfast

was coffee in the morning which was good, but very little in the way of breakfast

they also offer a simple breakfast

more breakfast ideas

called ahead for booking to see if the pool was open and available and was told yes

i also didn't like how the website still has check's for pool and fitness

the starbucks in the lobby was closed, the pool was closed and no breakfast.

pool area was extremely hot

pool was definitely smaller than i was expecting

paid over $400 for 3 nights and couldn’t use pool, gym, or dining facilities

the kitchen area

kitchen units seemed new, but location of utensils needed to be ferretted out

love the location, the professionalism, the breakfast in the morning, the happy hour, and the comfortable atmosphere

continental breakfast and the pool was closed due to covid, but that’s not the hotels fault

was no breakfast served

spa with sauna is listed in hotel amenities, which is not true

staff was great they were very helpful with everything from the checking in process to getting breakfast

booked a spa suite and did not get what i paid for when i told the front desk worker he said it was nothing

comfy and relaxing had a free breakfast

breakfast selection was very poor

the staff is really friendly. the breakfast was good and a great location

breakfast

the room was clean, breakfast was good, and service was good.

that the breakfast only lasted until 9:30

the outlits were shorting out, the wifi would not work, the tv was broken, the bathroom flooded.

the pool was very nice

dogs allow everywhere including pool

i loved the pool and the rooms are great for the price

what breakfast

complaints i had were no usb ports for charging at the night stand and the breakfast started to late - 630 would have been better

i requested a late check out online but was told there was no record of it

the breakfast was excellent

no more glass glasses or good breakfast utensils now just ordinary

the breakfast was amazing

pool didn't have bathrooms close to it, so you had to walk through the cold lobby getting the floor

the pricing & the pool wasn’t really that clean.

clean and full kitchen restaurants nearby

breakfast didn’t have a lot of options

pool didn’t have a bathroom, so had to walk near lobby dripping water on the floor

it has ev chargers in the parking

the amenities! inside restaurant, outside pool, complimentary breakfast

bar food was over priced with small

room service until we asked reception

clean, easy access. restaurant and bar at hotel

only thing i would mark off on is the pool was too cold for me

loved how breakfast was served in the little boxes with happy notes

breakfast was often missing items that took forever to refill. the coffee was great though!

better room made for a much better experience. also breakfast was fully stocked

the cleaning staff was not allowed in our rooms so we had to put laundry and garbage outside our doors in the hallway

breakfast was plenty, and just right, stay was great i will be going back with family

the breakfast were extremely pleasant and professional

the ladies working the breakfast the lady from australia at the front desk were great!

decor, clean little, friendly staff, bed, bathroom meticulously clean and breakfast

the breakfast was ok, and the location was great.

breakfast was very well set up

their breakfast was good, waffles and toast/bagels, coffee/juice and yogurts and some fruit

i did not require breakfast.

the breakfast time ends at 9am.

is always clean i needed a early check in at 11am he had the staff clean a room for me so i can have a room traveling from new

love the breakfast here

we didn't like we had to pay for breakfast.

no breakfast, room service or bar as advertised. hotel was under construction.

the pool was not open.

didn't have breakfast there

left early, didn't eat breakfast at the hotel

all the amenities would want plus a free breakfast

small but adequate fitness room

pool, hot tub and lake to watch birds

we wish they would serve breakfast at least until eleven am

breakfast with bacon!

cleanliness, continental breakfast, ease of check in and check out

being rowdy in the pool area

breakfast was good and pool was nice. staff very friendly and helpful. great location off i-95.

clean facilities. good breakfast. good location off of 95.

and bar closes too early

in at night found my bathroom had been used wet towels opened soap cartons on the sink a used bar of soap on the counter

pool and gym

the hotel has nice features, like a pool and a gym,

the manager or whomever thought we were having a party because it was me and 4 kids and my other family with there kids

the hotel is very convenient to the boathouse at sunday park if you're attending a wedding/event

the best part of all was the effort made for us to have breakfast as promised and generous

clean rooms good breakfast choices would stay again

property is in a good location the bed is heaven on earth the staff is exceptional and breakfast is delicious

the property had breakfast it was very clean and in a great location

breakfast was amazing

good breakfast.. staff was so helpful.

location, clean and comfortable room, good breakfast with lots of choices, and friendly staff

easy to get to, nice gym, good breakfast, friendly staff, comfortable room.

we did not have breakfast at your property.

large spacious room, excellent breakfast

breakfast guy was amazing

good choices for breakfast, friendly staff.

great breakfast

the breakfast was delicious and there were many kinds of food

breakfast had turkey sausage, a suprise, that i enjoyed

the breakfast was well presented and delicious

breakfast

extending my stay, there was no fuss, communication was very easy and the breakfast was a bonus

the cleanliness, location and breakfast.

the gym wasn’t big enough or equipped with up to date machines.

no indoor pool or hot tub

gym can be better

unable to get into pool gate. very frustrating.

hot breakfast bar was cold

great breakfast and gym

clean rooms 'great mattresses'.. quiet air conditioner''very nice gym good breakfast

indoor pool , gym bed comfy breakfast delicious friendly people great customer care

room spacious and clean, bed very comfortable. decent breakfast buffet.

chlorine in the pool was over the top

staff was nice and helpful!! breakfast was on point.. nice as well.. beautiful rooms!!!

location lovely but breakfast no breakfast meat could step it up a little and eggs cold

full kitchen may be beneficial for some people, but it wasn't important for me

hot breakfast

the kitchen and cleanliness

pool was great

pool's floor, my bathroom didnt have a lock, the pond had a bit of trash visible from my bedroom,

room was clean and pool was nice

seems that there is non guests everywhere

random people walking off the street and swimming in the pool.

free laundry, lean well appointed kitchenette and amazing staff

free coffee and laundry free also- soap available for a buck

only issue was breakfast

clean room and comfortable bed. good breakfast.

wish breakfast was until 10am

continental breakfast ever

cleanliness of the hotel and the breakfast was fresh and hot even 20 minutes till breakfast was schedule to close

the breakfast ended at 9:30.

i loved everything about this hotel its so clean and breakfast was amazing

away when i called them that i needed a set of sheets because our little one got sick and the breakfast was very good a very friendly

breakfast..

loved the breakfast best location to have breakfast at

there was a pool and the size of it

staff was friendly. the big guy worked on pool to get it clean.

was very happy they had a pool

didnt get room i booked. pool wasnt open for a few days in beginning

pool noise was real late

staff,clean,free cookies all day,comfortable beds,good breakfast, pool,microwave and fridge, alot of

continental breakfast was very good

we could not use the pool or use the seating area around the pool.

the pool was down but it just happened. the people above us were very loud and kept us awake

and comfort of the bedding was very nice, the on-site restaurant and bar was a nice addition to an ordinary outing

the pool and how comfortable the bed was

the indoor pool and the pond

outside pool was closed

clean rooms and pool

the staff is all so kind and thoughtful. best hotel breakfast!!!! the facility is super clean!

staff, nicely decorated rooms, satisfying breakfast including extras like favorite toppings for waffles and yougurt including berries and

breakfast was great and we're going back this

suite was beautiful and the layout was amazing breakfast and customer service was amazing great

my family loves the pool, and i love the laundry facility

breakfast was included and had something for everyone

no where did it say there would be no hot breakfast and the pool would be drained

breakfast was also more than what we expected and very good

the pool is gone

open the pool - its chlorinated

loved the free breakfast and the bed was super comfortable.

pool was closed during my stay

location was great. the breakfast was very good

the breakfast was great. better than anywhere i ever stayed at.

the door under the kitchen sink to the trash can on the top hinge was broke loose from the frame

pool, beds were super comfy, nice bathroom

kids running in the hallway on the 7th floor and the strong smell of marijuana also in the hallway

is a pool and kids were playing loudly at 10:30 at night

curtain allows to much lite in room,no way to close them,1 trash can,no menu for room service

is a pool and kids were playing loudly at 10:30 at night

of particular note, gary - the bartender who works at night was a great person to interact with and get to know when we were

the bar area was nice but wow, i had a sauvignon blanc - the only one they had and it was $15 for 6

lobby offers convenient breakfast and had a nice bar area

they did comp us two drinks a piece from the bar and reduced our rate by $60

valley parking only the bar wasn't very cozy

the breakfast was the best we have had with this type of set up

nice gym

great breakfast options included. very friendly staff.

i love the gym, and everything what's around

good breakfast, bar on site

the pool and the seating area outside the pool

the room, lobby, gym, and the pool is warm!

gym has highly restricted hours

room service menu in room, would have been nice to be able to consider options without having to

steven and jason at the bar were super friendly and helpful

the hotel is very dog friendly, and the room service from the onsite restaurant was excellent

day room service

room service stunk. not sure what that was all about. breakfast on site was good.

valet

restaurant and bar not open.

also, there were a lot of kids in the pool that we’re not being supervised and there was no lifeguard on staff

we were so pleased to learn there was an ev charger

our kids were in complete shock

neither were their kids running around at the restaurant or in the elevator

the staff is super friendly and will shuttle you around downtown richmond and pick you up

of ac on the first floor- breakfast area was humid and hot, and the gym smelled pretty bad likely because of the same issue

also the description said there was a pool and it wasn’t… the gym ac was broken…so it was like working out in a sauna… the rooms were never cleaned the

breakfast was a nice touch and the having a gym was a plus.

a fee on on bringing a pet and they staff seem like they just didn't want to be there

pets were put on 5 th floor

a nice breakfast in the morning and a place to purchase a drink on the rooftop was enjoyable

unbelievable room size. loved the kitchen.

kitchen could have used a few more utensils.

breakfast staff was amazing and even opened it up early for all the dancers staying so we could get

9 mi) of the altria theater; free parking, free breakfast

big deal here but the bar could have been open later

the restaurant didn’t have a lot of option for food... they didn’t serve breakfast

breakfast bartender/server in the in house dining was the worst i've seen in many years

the bar is very nice, good drinks

laundry should definitely offer the contactless option to pay for the service (now it’s coins

the staff was wonderful. roons were super comfortable. breakfast was delickous.

didn’t work, maintenence came but couldn’t fix, elevators were confusing and the gym was full of kids not sanatizing equipment, and they ran out of sanatize wipes in hyundai

not sure if it's the case for all floor 19 rooms but we could hear the music from the rooftop bar on floor 20

hallway to the gym was filled with debris

had everything we needed, they were quiet, there was a discount for two restaurant offered, a gym etc

ask for a late check out and was told no

although the hot breakfast was fantastic, most of it was gone when i arrived at 7:30.

fitness center was really lacking

terrific breakfast and location

we were able to do early check in and late check out. the staff were very accommodating

use of the ymca gym just down the street - large, well equipped and clean

fantastic ymca gym half a block away with hotel privileges

having to pay for wifi

location, wifi, room layout and features

dinner the food was 1 1/2 hrs getting to me problem in kitchen or forgot the order staff real good about

the food is well above average and we love the great drinks in the cozy lobby bar where i always make a friend

we heard kids running up and down the hallway all night

room service was delightful

some of the staff weren't that friendly, noise complaint called on our room but it was noisy kids on the floor

ordered breakfast via room service night before and it never arrived

only 1 small bar of soap to be used for both hand washing and shower

front desk could have told us about the shuttle when we walked in

one of the reasons we stayed there was to let the kids go sight seeing from the roof only to be told we were not allowed up there

was awesome, staff was friendly and helpful bar tenders were exceptional

rooftop restaurant and bar was amazing

need to get a special card go to the gym (might be a temporary covid restriction)

wish there was more of a restaurant but i had a sandwich from the lobby bar and it was good.

had to take the shuttle from the airport at 1:30 am when the shuttle quits running at 1 am

i just wish there was a restaurant an a pool

starbucks in the hotel and the fitness center was very nice

pool

we had couple drinks at the bar and they were very expensive!

is a beautiful hotel with a lobby and rooftop bar overlooking the city

love the decore, nice little bar area with fun drinks

beautiful building and a great stay! the bar and patio were lovely!

the bar was so so

bar wasn’t open… but it was a monday night

i only wish i would have gotten a chance to take advantage of the gym they had but i was in a rush

we really enjoyed the pool

could smell cigarette smoke from the gym everywhere, the hotel is just outdated, the excersing machines weren't working properly and out

the pool wasnt heated.

lack of gym equipment ,