free laundry, lean well appointed kitchenette and amazing staff

free coffee and laundry free also- soap available for a buck

pool's floor, my bathroom didnt have a lock, the pond had a bit of trash visible from my bedroom,

friendly staff very clean good breakfast

fresh and plentiful breakfast in the morning

pool was closed no breakfast

pool was great

away when i called them that i needed a set of sheets because our little one got sick and the breakfast was very good a very friendly

breakfast..

hot breakfast with pancake maker was a plus

breakfast was excellent with lots to choose from

the breakfast ended at 9:30.

was great, the accommodations were good, the staff was very pleasant, the room was clean, and breakfast was good

the breakfast was great too

the cleanliness of the overall facility, fitness center had new equipment.

cleanliness of the hotel and the breakfast was fresh and hot even 20 minutes till breakfast was schedule to close

super clean. staff super nice, nice breakfast. love the room.

location lovely but breakfast no breakfast meat could step it up a little and eggs cold

specifically they let us eat breakfast in peace without anybody screeching at us about wearing masks

only low point would be the breakfast

full kitchen with bar and bar stools in the room

full kitchen may be beneficial for some people, but it wasn't important for me

breakfast was great. service was awesome very friendly staff.

easy to get to, nice gym, good breakfast, friendly staff, comfortable room.

we did not have breakfast at your property.

breakfast was amazing

everything and the breakfast

and breakfast were the highlight outside of the spa pool open till 10 pm my partner and i frequent here

the laundry facilty was a blessing

very comfortable bed. older room but efforts made to upgrade. breakfast was good

) room location: right next to the laundry facilities which ran just about non-stop all night and day (may have stopped around 1am but

inside pool

didnt get room i booked. pool wasnt open for a few days in beginning

there was a pool and the size of it

was very happy they had a pool

staff was friendly. the big guy worked on pool to get it clean.

stopped late at this hotel expecting a restaurant and bar to be open around 9 pm

the manager or whomever thought we were having a party because it was me and 4 kids and my other family with there kids

there are some college kids staying there due to housing shortages on vsu campus so it can be noisy

kids do eat free though

kids couldn't use pool because of the amount of chlorine

breakfast, close to shopping and many restaurants

the breakfast was excellent and the staff was so polite and professional

breakfast and fitness center was a good experience

the pool and fitness center we're closed for renovation and we had to walk several blocks to a

family loved tbe pool

breakfast

the pool room is hot but once you jumó in the water feels great.

breakfast was good and pool was nice. staff very friendly and helpful. great location off i-95.

clean facilities. good breakfast. good location off of 95.

breakfast with bacon!

the pool was under construction very disappointed

didn't have breakfast there

how do you set up a coffees bar with a pot of luke warm water and only flavored tea bags

first no room service menu in room

did not have breakfast

wonderful staff, convenient first floor room, comfortable room, nice breakfast.

-gym wasn’t available -the first room smelled like smoke and we weren’t reimbursed the

friendly staff, clean room , nice breakfast

and helpful, room was clean w great lighting and plenty of towels, beds were comfortable, breakfast to go was thoughtful and tasty

hot breakfast in the morning was all that we needed

bby where you check in), our original room wasn’t ready upon arrival—even asked for an early check in, had to keep requesting a receipt, the first room they gave us was filthy and smelt

didn t serve breakfast, that was false advertisement

everything. no blankets, no breakfast, no pool, filthy.

the pool was filthy

what breakfast

the outlits were shorting out, the wifi would not work, the tv was broken, the bathroom flooded.

although we didn't get to use them, the pool and hot tub looked very inviting and the pool was warm

pool didn’t have a bathroom, so had to walk near lobby dripping water on the floor

of space and complete kitchen with large fridge, utensils , plates and pots and pans

nice kitchen in room, good breakfast

i love the full kitchen and not in a bad location

the breakfast was great, they had great customer service, and the room was so clean and big enough for

the breakfast was amazing

grab and go breakfast included a sausage, egg, and cheese biscuit, yogurt, water, and coffee

however, it was closed as well as the pool

complaints i had were no usb ports for charging at the night stand and the breakfast started to late - 630 would have been better

continental breakfast was very good

we could not use the pool or use the seating area around the pool.

the pool should be inside, it was extremely hot out so i didn't do much swimming.

best breakfast, friendly staff, very courteous

no ice on 1st floor, no indoor pool

breakfast was very well laid out and there were a lot of options, both cold and hot

kitchen had full size fridge

kitchen units seemed new, but location of utensils needed to be ferretted out

it had a kitchen area, it was enough room ( loved the space)

paid over $400 for 3 nights and couldn’t use pool, gym, or dining facilities

comfy and relaxing had a free breakfast

staff friendly n efficient breakfast crew very welcoming, food good n hot, relaxing.

booked a spa suite and did not get what i paid for when i told the front desk worker he said it was nothing

was no breakfast served

due to the circumstances breakfast was fine

breakfast selection was very poor

back to having real breakfast!

loved everything about the room it was spacious and clean just that they need more breakfast to guests

the staff is really friendly. the breakfast was good and a great location

only a couple things no breakfast and the fact that you can only come in one door.

like idea of indoor pool if we had time

called ahead for booking to see if the pool was open and available and was told yes

pool area was extremely hot

i booked a room for the night so my daughter could enjoy their indoor pool for her birthday

parking lot was well lit. pool was clean.

it had a kitchen but no pots or pans no glasses to drink out of not even paper cups.

i like that the pool was in the courtyard and visible from my room.

there was a nice big pool and i liked how tv room in the lobby felt kind of inviting

unfriendly, people always in the hallway talking on cell phones, during warm weather guests near pool area were extremely loud into wee hours of the morning

the kitchen ett was nice but not needed coffee pot was a plus the main entrance area it was nice

my kids especially loved the breakfast, i thought it was a good variety

hotel charges a 75$ pet fee which would be fine if the room was in order

i didn't like was the fact that until after i checked out i was charged a $75 pet fee

there were gluten free muffins included at breakfast- that made my day

of the hotel was the reason i could hear noises from upstairs all night - sounded like kids jumping on the beds

also really dug the breakfast

love you have a inside pool area

elevator, location, pool clorine.

front desk clerk was kind . the room was perfect and the morning breakfast was very good.

pool was open but hot tub spa was broken and unavailable

says pet friendly so i got all checked in online and when i walked in there was a sign that said it is

location easy access from i95 and easy access to get back,good breakfast and the hotel was clean

clean, well located, quiet, great breakfast, excellent value.

nice staff and best service we received. excellent location and good breakfast too

we didn’t stay for breakfast

the staff was great, we enjoyed the breakfast although on the weekends they only serve a

no breakfast

the parking lot is big and i could park my truck

they also offer a simple breakfast

was coffee in the morning which was good, but very little in the way of breakfast

gym not in service

limited parking

outdated, pool was dirty, some of the rooms smell awful.

pleasantly surprised that the pool was open. little bbq stand down the road was great! room

it was clean, comfortable, great bed, delicious breakfast

information about breakfast - listings said $10 for a single item, but it was a buffet

an indoor pool would be the last step to putting this hotel up there with some of the truly elite hotels in

wasn’t a fan of the breakfast

pool could use a litte upkeep but would definitly return

breakfast

decor, clean little, friendly staff, bed, bathroom meticulously clean and breakfast

breakfast wasn't ready at 6:00am. like advertised.

good breakfast, nice clean rooms!

the hotels fault , corona has made hot breakfast impossible

the ladies working the breakfast the lady from australia at the front desk were great!

shuttle to the airport runs 24 hours a day

looked to be maybe 4-6 cars in the entire parking lot

the water was to cold for the kids anyway

room service

location super nice staff especially the lovely 2 ladies attending the bar and lounge

when we called for the shuttle we were told that it didn't run after midnight but would start up again at 4 a

airport shuttle bus is free and called for the guest service

shuttle driver was extremely unprofessional

staff, accommodations, coffee, flexibility, airport shuttle, friendly, everything was great

friendly and helpful close to airport fairly clean nice little fitness center very very comfortable bed and fresh

clean, large room, great gym has a pool, in shopping centre and restaurant area, free shuttle to airport, friendly

close to good restaurant and shopping. have airport shuttle . staff very helpful

temp in shower no bar as advertised old worn down hotel, certainly not “very good” 8

great workout room. clean rooms and great shuttle driver!

the bar and the food were very limited

it's right on the river and the blue heron restaurant and bar on the property has great food and friendly people

late check out

i love the gym, and everything what's around

i used the gym it’s clean and well maintained with towels and water

gps, we also had a note that said there was free breakfast but we could only find the breakfast bar which you had to pay

the hotel is located next to a large bar and the music is concert-level loud

nice gym

they did comp us two drinks a piece from the bar and reduced our rate by $60

of particular note, gary - the bartender who works at night was a great person to interact with and get to know when we were

the bar area was nice but wow, i had a sauvignon blanc - the only one they had and it was $15 for 6

valley parking only the bar wasn't very cozy

lobby offers convenient breakfast and had a nice bar area

pool was great

room service.

it worked out because we took it to the pool

to the point where some renovations are needed--pool furniture and area; rooms - mattresses in our room ending their shelf life; wall paper dated;

amazing pool that was clean and bright. great beds too.

we were disappointed there was no bar or restaurant

room service got mixed up. not a big deal. we are our breakfast at the restaurant instead.

room service stunk. not sure what that was all about. breakfast on site was good.

day room service

at weekend) or room service

rooms are very spacious and like a fancy city apartment, minus the kitchen

laundry should definitely offer the contactless option to pay for the service (now it’s coins

breakfast in the restaurant was mediocre.

everyone was so delightful. the paintings on each door were amazing! food in thr bar was good!

the bar could be cozier and more inviting

i loved the lobby, the lounge area (breakfast and computer station).

liked the breakfast, the quite environment, the parking was great, the area was great for its central

kitchen could have used a few more utensils.

the room was stocked with all the little necessities you would need in the bathroom and kitchen

breakfast was great, rooms were clean, great location and all the staff were super friendly

was very clean and had ammenities i wanted; pool, hottub, gym, parking (parking is paid, not free) (+) nice pool area and gym with cold waters included (+) it had a gym and pool that was clean (+) the gym had many cardio options, which was wonderful (-) its hard to say, there was no wifi in the gym and swimming pool

free shuttle was excellent. drivers were helpful. front desk staff were great. great views

room service was quick, and the food was delicious and hot

also, there were a lot of kids in the pool that we’re not being supervised and there was no lifeguard on staff

at the bar was fantastic and very personable

didn’t work, maintenence came but couldn’t fix, elevators were confusing and the gym was full of kids not sanatizing equipment, and they ran out of sanatize wipes in hyundai

some of the machines in the gym did not work

didn't stay for breakfast.

the breakfast was also very good

the staff was wonderful. roons were super comfortable. breakfast was delickous.

beautiful, spacious room. nice pool

costs such as $27 overnight parking fee, wifi fee and no free breakfast

having to pay for wifi

and did not have room service

the shuttle service was a wonderful bonus since there is so much to do in richmond

terrific breakfast and location

concierge let me have a late check out so i could finish some business and take a shower before leaving

although the hot breakfast was fantastic, most of it was gone when i arrived at 7:30.

a good complimentary breakfast

fitness room included also

some of the staff weren't that friendly, noise complaint called on our room but it was noisy kids on the floor

minutes given the 7:15-7:30 window),

very busy so the rooms you can hear everything through the walls, many families so you just hear kids all the time

room service was delightful

i wish there was a pool to keep kids occupied

use of the ymca gym just down the street - large, well equipped and clean

fantastic ymca gym half a block away with hotel privileges