the swimming pool in the lobby. who thought that was a good idea?

the kids loved the pool and the waterfalls indoors

wasnt to happy with the big kids jumping in the pool and making waves had to cut pool time with the kid short cause the waves

to say that i didn t like this there were a lot of kids staying at the hotel

24 hr airport shuttle

close to airport with a shuttle

we spent 1-2 hours at the pool and another parent called the desk to inform them we needed towels

i didnt like the conjoining door to rooms.. also didnt like that there wasnt much parking..

the free buffet breakfast with cooked to order eggs and the evening reception hour.

hotels are significantly less expensive they advertise complimentary happy hour and breakfast bar

shuttle drivers, evening and morning, were very welcoming, informative and helpful

breakfast was good

we left early but some breakfast items were still available

early check in was appreciated as we were able to change to attend a funeral

yummy breakfast

i had 3 tried kids and when we arrived they promptly helped us to get settled into our nice room

the mattress wasn't very comfortable. i was charged for wifi.

pool was very cold, food in the restaurant was mediocre for the price, there was a room service tray left outside of a room on our floor for the entire time we were there,

you coulnd't use the restaurant, bar, gym, literally any facility had become a practice area

facilities were very nice. nice restaurant, pool and early check in. n

price with having kids

pool and gym

great front desk, no fight on late check out

pool was closed and it wasn't mentioned on the website the only reason why i chose to place was it

pool area was outdated, dirty looking

indoor heated pool was nice and the gym had all the work out equipment necessary for a good work out

everything. the shuttle service was excellent. the drivers were super friendly

location, excellent and friendly staff, shuttle service took us to the metro link at the airport and picked us up

room was clean. shuttle service driver was prompt and helpful.

i do like the reception area it look nice, the swimming pool is nice and the gym was great.

laundry room was battered, detergent dispenser ripped off of the wall and no detergent from the

the breakfast bar used to be a lot of fun but, of course, is no longer open

friendly, very convenient to airport, offers extended parking on per day rate, shuttle to

the room was nice and loved getting to go to the resturaunt next door for the free breakfast

the closeness to the airport and free shuttle

underground bar had food and drinks so you do not have to leave the hotel

the bar wasn’t open

parking, the pool was unusable, lobby restrooms were dirty and needed some repairs

pool could be cleaner.

it was very clean and the staff was really attentive. the burger bar food was surprisingly good.

the eggs for breakfast lol

modern and clean hotel the ladies in the front desk very nice shuttle driver very nice golden pancake across the street

quiet and friendly staff electric ev charging system very functional and easy access

also loved the free shuttle to and from the airport plus being able to leave our car at the hotel for a week for a

didn't have a chance to have breakfast but would definitely go again

no pool.

the pool is currently

zero smiles, i called to see about a late check out and he laughed and said

that it ddnt hve a pool

not very clean. shower didn't work at first. no laundry. doesn't feel safe.

i wish they did breakfast, i would definitely stay again if they had breakfast

sorry breakfast

no breakfast

appetize a pool that was not available

breakfast was very poor — besides yogurt, there was basically nothing to eat

breakfast

daughter had a connecting flight to stl and due to late takeoff, she informed me while on the plane they were not going to land in time to make the

shuttle pickup to the airport, hot breakfast ready at 3:30 am.

friendly staff, easy location and shuttles

elisha assured me they had a shuttle to pick her up and would get her into a room that evening

hotel was very conveniently located near the airport, and the shuttle was very handy for my husband's early morning flight

the fitness center on the second floor had many treadmills, elliptical machines and free weights

hotel restaurant menu. no room service.

the bed was very comfortable and loved the pool

loud kids running the halls banging on doors during late hours.

nice breakfast fitness center was a plus.

breakfast

was a large group of drunk adults and unruly kids in the lobby that made it impossible to relax outside of my room

almost every single room housed multiple kids

our night away from home without the kids turned into us wasting our money and driving back home anyways due to the issues

the cafe, gym and the pool area were all closed

were there for a soccer tournament and the moms had made names to put on the hotels for our kids and the housekeepers took them down without asking if we wanted to keep them

was surprised we didn’t have a mini fridge. was disappointed the pool wasn’t in operation.

pool clean ever thing clean smelled clean

location to amphitheater and price. there is a small indoor pool area, large gym.

tchen supervisor) was a absolute joy, as well as the front office staff

breakfast was convenient, parking was ok, room was good.

the room had 2 large rooms and a great bathroom and kitchen

i liked that the rooms had full amenities such as kitchen. with kids that s is so convenient!!

wifi was pretty stable and

the room was great. the gym was good.

their breakfast was delicious as well

warm cookies and coffee at arrival very good hot breakfast

free breakfast

breakfast was great! bed slept well.

we didn't use the pool or fitness room but they looked to be in good repair

the breakfast left much to be desired

great breakfast. nice selection of hot items, fruits, and cereals.

laundry facility needed improvement

breakfast and seats by a window

i was told about how to best utilize the laundry and where to park, so i could keep an eye on my car

laundry facility was down when i was there

the staff was very helpful and i like that my dog was welcome without a pet fee

i called the front desk to request a nw one and the guy told me it would be a few hours because laundry had just went

cleanliness and laundry services

not like about my room was that it was located right next to the basketball court, and there were kids playing until around 11 at night when the court was closed and lights were off

one of the kids needed emergency service because it got into her eyes

the quietness...my kids love you breakfast

kids outside in the courtyard screaming and running around at 10:30 pm, i had to complain about

was swimming and there was a group of kids who kept diving in the pool and splashing every where

cleanliness laundry early check in

the kids wished it had a swimming pool.

large group of kids but the hotel managed the noise well

pool and gym were clean

the location wasn’t as close to the inner city as i’d hoped. pool smaller. no hot tub.

the pool is a little small for how big this hotel is

grandaughter loved the pool

hotel was clean, staff were friendly, breakfast was good, and it was in a convenient location.

dirty laundry was piled in the hall

the pool was wonderful

the pool, comfort, and breakfast where all perfect.

it was close to the airport and provided shuttle transport.

they had an amazing full breakfast and a 24/7 patio area where the kids could run

location, fir going to concerts. breakfast was great and staff was helpful.

nice sized rooms. loved having s kitchen.

water in indoor pool to be warmer and less chlorine.

everything was great, except the laundry is more expensive than most places.

the kitchen in the studio

loved getting the shuttle to the airport and being able to leave our vehicle there

we went to the backstreet boys concert at the hollywood casino amphitheatre on saturday night

shuttle was great

location was easily accessable and had plenty of parking

location is a very short distance from hollywood casino which was where we saw a concert

gym needs to be opened

breakfast was slow, it seemed the cook could not keep enough food up, had eggs but no potatoes or

free breakfast , gym room

beds made for a good nights sleep, having free breakfast to start our day, and a centered location from all our stops which included six flags,

the gym was closed due to the hotel renovation. the carpet on the hallway were so dirty!!!

from the coughing over the breakfast with no parents accompanying the kids it was a mess from the staffing to the quest totally rude and nobody staff said one word

breakfast was delicious and the pool and hot tub were sparkling

room was clean and comfortable as well as the pool was clean and comfortable and the breakfast was

breakfast didn't have very many options for kids

a shortage on pool towels but understandable because they where booked to capacity that

the hospitality time/food was terrific, breakfast the next morning was extended, and the staff was incredible

nice hotel, very clean, kitchen in room and amazingly comfortable beds

quality and selection of breakfast. staff does an outstanding job. super safe environment.

room was ready for early check in which was much appreciated due to our red eye flight

loved the variety of breakfast items each morning

the restaurant and bar entree prices were somewhat high

location was nice the best part was there was a little mini mall on site and bar were things to do and enjoy if you did not have to travel into town

hotel was full of kids there for a soccer tournament

agent at front desk put us in a room we wanted on the bottom level so my kids could go outside from the room

went to the bar at the other sharton hotel and the bartender jenn was horrible

the staff, the breakfast, the room size.

great having the shurtle back n forth to the hollywood amphitheater, and the breakfast had several good chouses the next morning

front desk attendant was amazing upgraded us to a suite, breakfast was delicious was lots of choices and breakfast attendant was very friendly

i loved that they had bagels and cereal available long before the time for the hot breakfast for early travelers

breakfast

no free breakfast, restaurant only

our anniversary, justin at front desk bumped my wife and i to club level to enjoy the snacks and breakfast close-by

we had to call the front desk from outside the doors by the parking garage

had issues with room service 2 of the 3 times we tried to order.

there were many kids with their parents everywhere

machine & laundry were broke the first night

easy check in, late check out

free hot breakfast and on-site laundry.

laundry facility washers had hair/detergent build-up and only used powder, which was not available

our flight got switched and i called to see if we could get a early check in

they have a laundry room, free breakfast and a computer/fax machine for hotel guest to use

no swimming pool need to get pool fixed asas.

swimming pool

dirtiness of the outside and inside especially the laundry area the tube and the closet doors on the

breakfast was not up to par...

no indoor pool. like other quality inn. no bacon or potatoes.

there’s a pool and amazing breakfast bar

heavy traffic outside the hotel the pool was not that nice

the business center, fitness center and pool all had signs being closed

most of the pool area lights were out

hotel to stay price was great the parking is free and it close to a lot of things that may fit your

hotel was in close proximity of restaurants, offered free parking and wifi and was overall clean and quiet

kids in the pool both nights were screaming, loud voices which echoed in the pool/spa area

the hotel was very clean and the kids enjoyed the indoor pool!

bad except there should be a time like 8:30-10:00 that is just adults in the hot tub because the kids were everywhere and it was hard to get in the

timely shuttle

the room was clean and spacious. the staff was courteous. the gym and pool was awesome!

was easy to get to, free parking while staying but can also book parking for $10 per day while on your trip

wish the pool was larger. issues with wifi

free shuttle took us to the metrolink station and offered to take us to target

room service forgot our order

that's information that should be up front when booking wish they had a pool

the staff is friendly in and out of the casino

the shuttle service to and from the amphitheater was awesome

there was no pool or hot tub as shown in the reservation!

the kid playing area was great for a a dad that wanted to sneak off to the casino

fitness area & pool

nice restaurants, pool, and of course casino

was great, casino gave me money to continue to play, beautiful suite and the most comfortable bed and pillows

feel like the spa was overpriced compared to normal spa prices

great location, loved the free cookies and the decent breakfast.

very clean. breakfast was truly one of the better ones offered from similar hotels.

clean and great breakfast.

we had really good service and room service and the morning breakfast was amazing

laundry room needs new washer and dryer breakfast needs real plates and silverware, very cheap

i liked how there was a sports bar connected to the hotel

they gave us coupons for the kids

kids enjoyed the large room and space

chose because felt it would be safest option with kids

had to go to the bar in the restaurant and ask for creamer and she pulled out a carton of half and half

nice set up anything you could need they have pool,hot tub,gym a lovely courtyard out side you can relax and enjoy

way to be sure we felt welcome, gushed over our dogs and helped us to park our car with u-haul trailer safely

pool closes too early at night

couldn’t hear kids in the hall running around or highway noise

we liked the free breakfast, 5:30 meal offered with free alcoholic and non-alcoholic drinks

fitness room was good

rooms and pool area were clean and tidy

staff were so accommodating, i needed a late check out and it wasn't a problem at all

staff, food, cleanliness, pool, everything was fabulous! would definitely stay here again

the cocktail hour, the pool area, convenience of the parking.

food for breakfast and happy hour dinner. friendly staff.

small stains on carpet in the room, smaller elevators, didn't care for the gravy at breakfast

liked the indoor pool

pool was chilly, kids didnt want to swim because it was too cold.

the pool with the gym and window to watch! also the location was considered

the free breakfast was not bad

it had a gym

extra pillows, comfy bed, and the kids enjoyed the pool.

pool water was too cold for an indoor pool.

free breakfast was nice, too

breakfast was excellent and clean plenty to choose from

there was loud kids running up and down the halls at night screaming

gripes we had were really a result of the huge influx of people for the solar eclipse: the front parking lot area was full and we had to go to the rear entrance just to park while checking in, the

didn't like how there was a bar that's only open for 2 hours a day

line was quite long on saturday (and there were limited spaces to sit down to eat it), and the pool felt a little small for the number of people

there was loud kids running up and down the halls at night screaming

beautiful heated pool and nice gym

great location, comfortable rooms, friendly staff, good gym.

the pool and the attached open patio

beautiful heated pool and nice gym

breakfast was good. staff was great. kids loved the pool. loved how homey the bathroom felt!

loved the suite set up with a full kitchen, the breakfast, the bar area.

really to pick fault at, perhaps for a uk traveller brown sauce for breakfast and poached eggs available would top it off, but that’s being super selfish and picky

loved the suite set up with a full kitchen, the breakfast, the bar area.

new hotel, room size is amazing, full kitchen, clear bright bathroom, all new and modern

could have added vegetarian or vegan menu in breakfast to cover global customers.

had fun in the bar with friends!

the band at the bar you could hear till 1am clear as day in the bedroom

the bar could use an upgrade.

bar area is great in the evening with some fun characters gathering after work to socialise

said bar was open until midnight, but when we tried to visit for a night cap we were told they were

me

room was large and comfortable laundry service good gym equipment always

friendly staff nice rooms. great pool and game room for the kids

charge for an just few hours early check in , it so unfair

day, the room service forgot to clean up the room

enjoyed the rooftop bar in the evenings and appreciated the free coffee in the lobby in the morning

breakfast: expensive for low quality coffee machine not working so no espresso… low choice of

breakfast was listed as feee i paid 20 very dissatisfied

price for the breakfast was high for what is offered

ac’s funky breakfast format

enjoyed the bar every evening

but the pool was beautiful and having poolside waitstaff was wonderful

great vibe here and a nice pool side

the gym, in room coffee set up

pool could have more shade maybe

louis and the bar area was very festive and fun at night

live music in the lobby bar area; room service quality; massage therspy

decided to sleep in, she was very curt in telling me that for the sitting, inhad to sit in the bar section of the restaurant

live music in the lobby bar area; room service quality; massage therspy

breakfast was wonderful and hot! glad we ordered room service

location & outdoor pool

the hotel was beautiful inside and out! awesome pool! food at the restaurant was amazing!

beautiful lobby, swimming pool

also, the fitness center was exceptional

great hotel, staff, and the airport shuttle service was wonderful!

we stacked the couch cushions under the pullout and it worked for a night for our kids, still

my kids enjoyed the swimming pool while the adults relaxed

breakfast was really good

laundry room on our floor was ideal

my kids enjoyed the swimming pool while the adults relaxed

free parking on weekends

nespresso coffee maker on each floor and laundry machines no charge

extra touches like the availability of coffee, tea, and boxed water in the pantry and of laundry facilities

parking is convenient and right across the street, though i don't know how it might be while school

the parking was free for the weekend in a secure parking garage

hear it has great views of the arch), room service, etc

while we did not eat at the hotel, we did get drinks in the bar which were very good

also they charge a forty dollar pet fee which you are not told about at check in or when you book your room

louis was to see the cold war kids at delmar hall

full advantage of the extras like the rooftop lounge

very clean and we enjoyed the hot breakfast

and professionalism of the staff, how super clean the room and every area of the hotel was, the breakfast and convenience of everything

indoor pool so kids weren't freezing while swimming, and breakfast was delicious

the swimming pool was clean

free breakfast, free parking

the edges of the pool are a little rough. my kids each got scraped on the edges of the concrete.

nice room, good food, pleasant staff. enjoyed the gym. good location.

plus the 3 free drinks from the bar is a great perk

like the fact that you offer breakfast and a late dinner weary travelers really appreciate

everything was fantastic! clean, good breakfast and great location!

the bar and breakfast area were closed due to covid. i understandably but a big bummer.

the bar inside the hotel wasn’t open on weekends which was odd

great rooms, nice gym.

kitchen staff were very accommodating for special needs

we didn't eat at the hotel but there was a bar and lobby area that had ample and comfortable seating to eat, drink and lounge

location and pool

called to see if the outdoor pool was still open and they told us yes

we came in late on a saturday night and the bar area was still open where we could get a late night drink

we were able to do our laundry while we swam in the pool area

awesome pools!

clean, well maintained, staff was super friendly, dog friendly, they are full kitchen suites

the morning staffed welcomed us with breakfast

kind. location. in room kitchen.

clean, lots of amenities (including free breakfast and a kitchenette)

friendly service, room was clean, and plenty of breakfast options.

accessible restroom and we were very pleased with the amount of space give us, i also needed a late check out and the staff was very accommodating

breakfast was overly noisy and packed with a high school lacrosse team there at the same time, but

staff very friendly and accommodating and the breakfast was really good

the $150 pet fee that was not disclosed until i arrived. got a handicap room, not lush at all.

was plenty of room for the kids to stretch out and relax and the breakfast was good and hot

hotel employee in the bar knows his stuff

was a little uncomfortable with my kids there

great breakfast! charming theme!

they have a pool and they do scavenger ones and they allow dogs without a pet fee

the scavenger hunt for kids was fun

the breakfast and the cleanliness was good

they offered free coffee all day and was away from the breakfast rush, so that was a convenient plus

pool and pool area was clean and

location of hotel, very clean room with ample supplies, breakfast was very good, staff answered my questions

very clean hotel, and the staff was nice, the breakfast was good

staff was responsive and friendly. breakfast buffet was kept well stocked. nice fitness room.

breakfast was good

they served bag breakfast which was alright (expected during this time we are in) the staff was great

quite friendly clean nice breakfast

bed was great, breakfast was fine, and the staff were so friendly and helpful

i wasn’t told that the restaurant and bar would be closed during my stay

the breakfast was very good and had good choices

bar and bistro were open but i do understand staffing shortage work on hvac system starting

wish breakfast options were better

the indoor pool

from cleanliness of the entire place to the pool, bars, room service, movie theatre and conference facilities there is not one thing that i encountered on

large and comfortable rooms, excellent service, the gym is great, good bars and restaurants, breakfast also good and the location is the best in st

the gym was closed due to flooding. and at times my room a/c had a little trouble keeping up.

loved the pool- fun for our kids and for us! great service poolside also.

european made soaps, keurig in room, room service at your beck and call, located in the middle of all the restaurants of cwe and next to

had plans to sit at the hotel bar from 5-5:45 and get some drinks and what not (before leaving for a like combs concert) and the

the breakfast is simple but it was good and we loved the gym

liked everything except the fact the lobby bar didn’t open until 5pm

the lobby and bar area was nice.

the location and the gym is nice

they have a nice gym, and don’t forget your bathing suit if you’d like to reserve a time to swim in the indoor

my kids love making their own waffles

breakfast was great

nice to see the hot breakfast back and my grandkids really enjoyed the swimming pool

kitchen staff, desk staff, housekeeping staff

for being in the heart of the city, there was poor wifi reception or cell tower connection.

we enjoyed the pizza place and bar located in the hotel

it felt sticky underfoot and it reminded me of how icky showering at a gym barefoot feels

the bathroom only had a small stand in shower, no tub for the kids and the tile floor of the shower had

to serious i just wish the floor was carpeted having kids that are all over the place while sleeping it just eases my mind that if they were to fall off

very clean. loved the big room with the kitchen. water pressure great.

room had two televisions in it, in addition to a very nice kitchen, which was stocked with basic kitchenware

don’t tell you about the breakfast options during check-in

you could hear everything going on outside so it was impossible to sleep until the pool closed around 10-11

also seen him taking pictures through other people's windows while out by the pool