price, location, cleanliness, and breakfast!

room we were put in near laundry room

later,walkdown to check in,asked for different room,my room smelled as of dirty laundry musk

the grounds were strewn with garbage and cigarette buts, the garbage cans were overflowing, the laundry room was also dirty and strewn with

a granola bar added to the continental breakfast would have been helpful.

breakfast and the coffee bar was minimal

the property has a bar and many different areas to congregate

loved the location and bar space

the bar was really cool with indoor and outdoor seating

the first floor had lounging areas, and a social area with a large, open to the public coffee bar that switches to a cocktail bar at night

full continental breakfast.

loved the front desk staff and the breakfast staff. they were awesome! the pool was wonderful.

i enjoyed the breakfast, the staff were clean and had covid protection in place

breakfast was wonderful, and the pool was very clean!

breakfast need more of a slection

guy smoking weed in the parking lot

decor, beautiful grounds, restaurant on site with room service

the ambiance, decor, option for room service and dining at the pool and overall cleanliness.

room service! i had to pick up our food at the restaurant.

staff was wonderful and friendly and went above and beyond helping us with early check in

the staff were all very helpful. the kitchen area was good.

staff were great with refilling breakfast and very friendly

nice lobby area, nice pool for small kids

the pool was also closed during our stay, which was disappointing, especially for the kids

ruth -kitchen manager was phenomenal

the kitchen set up was great especially if you're staying for a week or more

hotel, room, breakfast and staff all great. would go out of my way to stay there again.

the gym has nice equipment and free weights

breakfast was meh. end time is pretty early (8:30 am).

like the set up of the room with a living room area, a kitchen and separate bedroom

lovely, nice staff early check in was allowed that day price very good value very comfortable

grab and go breakfast/coffee/tea available even with covid restrictions

wifi wasnt good enough.

tricky access in and out of hotel. parking arrangement is challenging.

please keep this in mind if your kids are really wanting to play

the pool was cold, and i was hoping it being indoors it wouldn t have had that bad of a chill.

the pool area is small and the hot tub was out of order

rooms were very clean. bathroom shower was great. breakfast was good.

also it has convenient and well lit parking area

i would have like to see more organic choices at breakfast. yogurts and berries

clean room, easy access to city and freeways. on-site laundry.

the gym was closed. the whirlpool was closed. there was renovation in progress.

we wish the hotel gym had more to work with. we had to buy a week pass from a local gym.

stay was amazing the breakfast was hot n delicious ud83dude1c front desk clerk best customer service friendly very

pool and hot tub, clean hotel

laundry facilities, gym

we love our suite with the kitchen facilities which is a must when you have a baby.

loved the roof top and pool area.

the rooftop area is amazing. the staff are very nice. clean rooms, clean pool area.

so many thoughtful touches from hooks to hang towels on in the bathroom to a well stocked kitchen in the room

room service excellent

kids loved the ice cream they offered in the store

the spa experience

wifi horrible

no room service, during covid

the delicious morning continental breakfast on the porch to the cozy fireplace in the main living room, the albemarle was perfect

breakfast every morning was amazing

breakfast the next morning was really yummy

it was walking distance to grive park inn for the spa & restaurants

friendly staff, delicious breakfast and comfortable bed

was stuck across from laundry room and ice maker

not to mention countless loads of laundry along with hours of cleaning the car and house making sure we didn t transfer

only complaint was that our room was so close to the maid-housekeeping laundry and office rooms

breakfast

on-site gym

the facilities (pool, gym and outdoor area) were good and clean as well

fully equipped kitchen along one wall

it's beside the pool with a glass wall in between

clean, unfussy, good gym, big room, downtown shuttle

hotel amenities were very cool: pool area, roof top patio, laundry

did not like location of pool

loved the location, the rooftop bar and the service. great value overall!

the shuttle driver, was very sweet & very informative on the surrounding area

the pool looked very different in person

lauren, the shuttle driver, was great

and finally my kids said the pool was quite cold

no room service

no microwave and they shd mention there is free wifi and have it on the rooms how to access the free one

and finally my kids said the pool was quite cold

we enjoyed the bartenders in the small bar at night

lobby bar is perfect place to relax and listen to great music

the live music in the bar on thursday and friday was wonderful

there is no room service offerings but great access to amazing restaurants.

band wednesday and thursday night in the bar area was very entertaining

great location helpful staff awesome bar area with live music tesla s to transport us around

what a treat to have had a kitchen (although not necessary with all the delicious local eateries

get a very needed hair conditioner immediately , and making it very easy to extend out stay to a late check out

we loved the color palette the details in the room, great kitchen

it's a brand new hotel so everything is new obviously; great kitchen full-sizing fridge, two burner stove

decor, ability to use our own streaming services (netflix and amazon prime), very friendly to our pets (since the pet fee is $75 per stay for up to two petss it would have been even more affordable

in a handicap room so bathroom was not as nice but also cell service was not good even with wifi

we had to ask the front desk and they told us the room service on the weekends was one another day even though the weekend rate is higher than

we ended our night at the bar and loved the atmosphere as well as the bartender

didn't use as were were only in town for one night but they looked

very comfortable and free laundry facilities were a great convenience.

the full kitchen is well stocked and it was nice to be able to make breakfast at home

the room was under a gym that was very loud with lots of jumping sounds from the ceiling

if there would have been a small box of laundry detergent, that would have been extra great

the required nonrefundable pet fee

pet fee was pretty expensive ($100), almost as much as the cost for a night

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry facilities are in the unit with detergent provided

and gym

such an incredible, friendly staff! and i loved the gym.

bar and all were so friendly and helpful

location was perfect. shower and bar were great.

excellent location for foodies & bar fly’s

the upstairs bar is fun and plentiful

location and having restaurant and bar in house.

wonderful roof top bar and restaurant

the modern design of hotel and rooftop bar/lounge

the location was great. the gym was nice and convenient, loved the bottle water in gym.

the staff was friendly and the boxed, grab and go breakfast was convenient

beautiful little kitchen in our sweet was very convenient

excellent beds and linens, nice kitchenette. covered parking good grab & go breakfast.

to have more options with the breakfast in the near future instead of just a box breakfast

great location free washer dryer good breakfast clean

the price ud83dude02. the appetizers in the bar area were ok, not great.

even though their restaurant & bar were not

available, both online and upon checkin, and then saw that we were put in 304, right next to the gym

from valet to room service, impeccable.

the bar is wonderful

was great it was very comfortable and i mostly enjoyed the spa tub with my television very relaxing

the rooms were huge and clean, the spa bath was perfect, staff was friendly and the breakfast at hemingway’s was amazing

no sink at coffee bar or microwave.

the spa was also a great experience

the spa treatment was superb

parking area, decent breakfast, fluffy pillows

fitness center closed

lots of parking

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

new, modern rooms. great breakfast. good parking and location.

we really enjoyed the game room and bar in the basement as well

the rooftop bar was our destination for evening libations

breakfast baskets every morning, refrigerator packed with drinks, and optional snacks and alcohol

only thing, but i do understand about, i wish they had gluten/dairy free combo for the breakfast basket, they only had either or

even nicer was the fact that when one person in our party who does not drink alcohol went to the bar to purchase a soft drink, there was no charge

enough parking and the toilet paper was very thin

clean; quiet, breakfast was great. easily accessibility to biltmore.

very good hot breakfast. excellent location to biltmore estate, 10 min max.

indoor pool was a nice bonus

24-hour coffee bar was extra nice too

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

was a beautiful hotel, the staff were so polite and kind; from the front desk to the vallet and room service

the hotel also has a great grill located within and a spa that we went to

room service breakfast had good options and was delicious

great location very close to biltmore house good bar scene excellent restaurant cosy atmosphere

went to the roof top bar for a drink after standing in line for 15 minutes and watching one bar tender talking and

rooftop bar closed earlier than we would have liked for a weekend. small thing.

the roof top bar said it was open until 11pm and closed at 9pm, on a saturday, valentine’s weekend

roof top bar on the ninth floor was excellent.

from location to design choices and the roof top bar to incredible restaurant

gym was cramped

to the ashville surrounding mountains, friendliness of front desk and valet parking staff, gym, towels, bottled water

great gym

room was clean and comfortable, it had a decent gym, and a little convenience store in the lobby which is useful

amenities nice appreciated the laundry so we could pack less for the trip

interior, very friendly staff and nothing like having a restaurant bar that you can walk to

the fridge made loud noises during the night waking me up. no towels in the pool area.

location because of our planned visit to biltmore and also because our children loved their large pool at our last stay

pretty grounds, pool area kept well water bottles in our room

pool and hot tub were great

not expecting to have the nice bar and dinner choices when we came in a little late

swimming pool

gym and pool

very clean. the pool was very nice.

lady at the bar was so lovely and made a delicious cocktail to my request

of the hotel was closed and i wasn t told room service was only breakfast, bar was closed the two days we were there and little things like

the breakfast at the restaurant downstairs was delicious and the beds were very comfortable

first, because of its location near the biltmore and second, because they are pet friendly

gym was spacious

the gym was closed due to covid, , but if you need to get your workout on, there's a gold's gym about 5

hardware except the wifi are perfect. i really enjoyed the variety breakfast. location is great.

a nice indoor pool, and a great rooftop bar with food options and a view of the mountains

from the attractions than we'd hoped, the bed sheets had a lot of mysterious hairs on them, the gym was tiny making it difficult to lift weights

+ comfortable and clean + close to downtown + stable wifi + spacious room

elevators were slow. wifi was slow. even though we were on 6th floor, street noise was loud.

the staff was overwhelmingly attentive and friendly. especially the breakfast staff!

clean, beautifully designed, location, friendly stuff , great breakfast

sofa bed for kids, like most hotels out there, was completely uncomfortable

breakfast was off the charts wonderful. location was great!

bar tender was not friendly at all

the gym is nice and clean, the room was very clean and i like the location

the golden hour restaurant was excellent and the rooftop bar a great location for relaxing with a cocktail

clean big comfy rooms rooftop bar and great location

gym was not open yet after the hurricane

unfortunately the gym was closed due to hurricane consequences.

an update and pool restaurant and bar were rented out and we weren’t told about it til

there is a clear, large swimming pool in the back yard that also offers shade from relaxed reading

pricey being the spa wasn’t open or restaurant because of damage.

of course, it is recovering from the devastation from hurricane helene, so sadly, no spa or beach yet

the bartender was very friendly and we enjoyed hanging out in the bar

breakfast was good.

mayor issues, only thing i was expecting pool to be heated it was not would’ve had been great especially in the cold

did not know the pool was so shallow.

breakfast was very good

loved the gym and the pool

very friendly and welcoming, complete breakfast, outstanding, bed super comfortable, softy pillows

was good, breakfast was filling, nothing was left out of the menu that i would have wanted

clean, very good breakfast and coffee. as a solo traveler, i felt very safe.

the staff was wonderful - front desk staff and the gal working the breakfast area were very kind and accommodating

location to unca! cleanliness and comfort! the breakfast!

breakfast was great - there were plenty of options - both hot & cold foods & drinks

breakfast was very good and counters and everything was very clean and looked freshly fixed

smaller hotel and not so great breakfast.

thought the breakfast was exceptional

was nice breakfast but there should be a sink so guests need to wash their hands that was my only

coffee bar was a great surprise

the adjacent proper gym, it was great to get a proper work out as opposed to the usual fitness centres with one running

only thing we would of done differently was prebook our spa day

the adjoining rooms we requested and the hotel was full that night but they helped us get a great parking place and gave us free breakfast

she had a blast on the kids zip lines

swimming pool tiny

was disappointed that we couldn’t get an appointment for spa treatment, nor could we do a wine tasting

need a men's locker room with whirlpool, showers-- more spa like

we were lucky, it was raining a lot and we had the pool and hot tub to ourselves

bar staff were so nice and helpful

the heated pool was beautiful for an early morning swim

i wish the pool was open.

pool was just ok and not very clean

bathrooms will need to be updated in a few more years and pool is not all that great.

the estate, the decor, the reception staff. outdoor pool.

the staff is so friendly, the breakfast was better than most hotel breakfast choices

in-room kitchen facilities were great, as good as an extended stay hotel

the gym and laundry facilities always kept clean

it was clean and the rooms were nice. great location and good breakfast.

breakfast was excellent

general, breakfast was very good

very clean and great breakfast

breakfast had a nice selection

they had a hot tub rather than just a pool

dirty pool

ne of which we took advantage of because we had so much planned outside of the hotel but

the indoor pool was warm and jacuzzi amazingly hot

spa was amazing and room service breakfast was delicious!

love a bar and restaurant on-site. the location was great too.

pillow were great. the pool was clean and a good size for laps.

the room was clean and spacious. the gym was pretty good. the breakfast was great!

very nice staff extremely clean room good parking pool was clean good breakfast

breakfast was great

nice gym and pool. good breakfast

the breakfast was above average and still included bacon/sausage

did no have breakfast.

easy parking, common areas are nice and bedrooms are very comfortable

with fireplace was nice with the bar near by

the staff was very friendly, room was clean and comfortable and we had a great breakfast

the breakfast was very good. everything was fresh and hot. loved it.

loved everything about this hotel lovely pool

the fitness center was so far away and that you had to walk through the whole hotel to get to it

the pool area was gorgeous as well

quiet, convenient. good breakfast.

heading down for the free breakfast and i was shocked to find 16u and 18u girls softball players everywhere

my kids however loved it

nice place fo kids

nice indoor pool, although small

we enjoyed the pool &jacuzzi, grab and go breakfast was good

pool was warm

the pool was great even though we didn't get a chance to go, it looked so fun

the facilities and the gym were nice

the pool had towels

breakfast offered toast, bagels, pastries, eggs,, sausage, waffles, fruit, cereal, coffee, milk,

clean! great pool!

friendly, rooms clean, hotel clean, pool clean, breakfast was great

were comfy (pull out sofa not so much but that’s to be expected), pool was great, breakfast was yummy

breakfast was really good all of the employees worked really hard to make sure our stay was good

pool looks like it could use a little maintenance

we had a pet friendly room and paid the extra pet fee

pool was too cold

location, staff, pool

breakfast not before 6am

more variety, hot breakfast.

pool was closed but on bookings it did not state that

were extra friendly, they assisted me with an early check-in and accommodated my request for a late check out (which i ended up not needing

timely and courteous airport shuttle

i expected free breakfast to be included because it was a holiday inn.

the pool, the gym and the very pleasant and helpful staff.

the pool, the gym and the very pleasant and helpful staff.

pool and breakfast

the breakfast was great but the stop time was inconvenient

pool not useable.

breakfast and the area was very very clean

pictures of the hotel, pillows on bed was 1x1 couch pillows, bathroom was highly outdated, dirty laundry stored in the hallway, as well as

location, breakfast, nice ac, clean room and fresh towels

we had an early flight and would be getting up too early to enjoy the on-board breakfast

of covid we could not leave our room and use the spa or gym

pool area with hot tub and fire feature was amazing

loved the pool, hot tub, and fire pit