we also slept on top of the covers and the pool closes at 7

the bar and megan are excellent

an update and pool restaurant and bar were rented out and we weren’t told about it til

of course, it is recovering from the devastation from hurricane helene, so sadly, no spa or beach yet

i wish the spa had been open, but due to damage from the hurricane, it hasn't reopened.

breakfast was excellent

clean, kid friendly, had an open pool, & a restaurant on site

breakfast area is small and not enough seating is available

outside pool area was locked up, but there was a lovely day where i wanted to just sit in a chair outside

the breakfast choices

a hot breakfast the next day was nice as well

then to top it off the breakfast was the best i have ever had at any hotel

we were hoping for breakfast none due to covid we did get coffee and pound cake.

breakfast from 630 to 930 advertised

breakfast could have been a little better

the breakfast each morning was good

the gym doesn't really have much options when working out, the pool had a lot of chlorine in it i

breakfast was great. the lady over that area does an excellent job and is very pleasant.

the room was great and we enjoyed the pool also.

they have a very attentive and friendly staff, and a nice heated indoor saltwater pool

little was provided in the kitchen far as dishes or utensils/cookware

in the kitchen could have been better

the cleanliness, how friendly the staff was, the heated pool, and the tasty breakfast.

staff the rooms the cleanliness of everything the sweet girl though she was grumpy ud83dude01 the breakfast set

a kitchen to be able to prepare our own food, and the king suite was the perfect layout for our needs

beds are comfy, breakfast is good, nice pool and gym area.

clean, up-to-date amenities, many options for breakfast, friendly helpful staff, great price!

location, cleanliness, continental breakfast

clean rooms, nice gym, friendly staff and surprisingly complete breakfast!

like the layout chair's around pool

the made-to-order breakfast was excellent and coffee was always available

everything was wonderful. breakfast was hot and delicious!

breakfast was amazing as always

the next morning breakfast was made to order

the breakfast was great. everything was fresh and from local vendors.

i wish the eggs for breakfast would be made consistently with ghee butter instead of other inflammatory seed oils too

lake activities, walking trail, farm life, breakfast, pool.

the food was beyond excellent and having such a wonderful buffet breakfast included in the room price was a great bonus

the lake, gardens, pool , fire pit, swings, hammocks and trails couldn’t be better

the breakfast that came with the room was exceptional

small and quaint! room was clean and the spa on site was really nice

kitchenette lacked a sink, description said there was a toaster and there was not one

pool was awesome, 2 hot tubs fabulous, the trail to rive was beautifully, flowers everywhere

the pool and hot tub were great

the cabin came with a full kitchen, two futon-like couches and a beautiful shower

pool needed attention - not that i was planning to use it.

excellent breakfast.

enjoyed gym, pool & excellent breakfast!

the pool water was too cold. the kids could not enjoy it as much as they wanted.

staff who helped in the breakfast area were exceptionally patient and kind, especially with the kids

we didn’t have breakfast

staff were very helpful and friendly. very plentiful breakfast bar.

variety for breakfast

breakfast

breakfast just coffee

customer service; the staff was so accommodating of our every need, including a 3:45am shuttle to the

the property shuttle bus service is very flexible

booking online the room info stated mountain view, unfortunately our view was the parking lot

parking was only behind the hotel

pool was out of service and had to pay 75 per fee. that was a bit high

there is an indoor pool

the gym equipment was dirty, the water dispenser was completely empty and the tv was not

we arrived and the hotel could not take in guest because of that ( toilets could not be flushed, laundry done or cleaning)

enjoyed late check out

the shuttle's driver was very rude and make us feel unwelcome to the hotel

breakfast and the area was very very clean

pool and breakfast

breakfast eggs were a little odd but not too bad.

the breakfast was great but the stop time was inconvenient

fitness center and laundry facilities on site

it was horrible i didn't like that there was no continental breakfast for free

it smelled horrible like an old sweaty gym sock

no room service towels trash etc

nice decor, parking

free parking

location shuttle to airport

breakfast not before 6am

the pool and showers is a little cold, difficult to use sometimes of the day

hot breakfast was not served. pool was closed

location by airport and shuttle, size of room, mattress, staff

in the meantime, i did some laundry in their washer and the thing never spun my clothes out

comfortable beds,breakfast ,they accommodated us with a handicap room for my dad

the shuttle service was great and on time

breakfast staff were not friendly & didn’t speak english in front of us

breakfast was full of variety, hot and cold

the food at breakfast was great

airport shuttle was not on time for meeting morning flight, so had to take a taxi

like that their shuttle doesn't work until the last plane arrives since it is an airport hotel

i thought it was a buffet for breakfast ud83eudd14, but it was ala cart.off the menu.

the airport shuttle does not operate until 8 am, forcing myself and other guest to use uber for a early ride to

breakfast need more of a slection

indoor pool was wonderful, clean with a pleasing aesthetic

my family enjoyed breakfast and the pool

is always very good: clean, friendly, fresh and various breakfast, clean working indoor pool

indoor pool , small gym and a garden

the property has a bar and many different areas to congregate

loved the location and bar space

the first floor had lounging areas, and a social area with a large, open to the public coffee bar that switches to a cocktail bar at night

the only thing that would have been nice was a larger breakfast selection and if the coffee bar opened before 8am

was a huge bummer because we couldn’t enjoy the bar area until after 8

spa was amazing and room service breakfast was delicious!

did not have a laundry area.

hich in most of the hotels, it's not hot enough or

the pool, spa and restaurant was great!

the parking garage abutted hotel, was convenient and free of charge

the pool is small but nice especially for kids

restaurant and bar were convenient and good food. nice accommodations at a reasonable price.

pool toys for kids

the ambiance, decor, option for room service and dining at the pool and overall cleanliness.

restaurant and bar was really nice

breakfast consisted of only store bought muffins, coffee and juice

the grounds were strewn with garbage and cigarette buts, the garbage cans were overflowing, the laundry room was also dirty and strewn with

staff friendly. free breakfast good price

price, location, cleanliness, and breakfast!

very clean and comfortable. breakfast was grab and go .

clean, modern rooms and an indoor pool as well as laundry capabilities.

was stuck across from laundry room and ice maker

have to go off-site to do laundry

i was relieved to find ample parking to park a bigger vehicle and it was free

i had a small trailer that i couldn t back up, so i had to park it in the neighboring lot

breakfast was provided but the kitchen staff had a hard time with cooking it

they have a full gymnasium, a great workout gym and many facilities for the camps they operate there

good location, decent breakfast, good price. i used the laundry facilities and they worked well.

the breakfast and the fact that the hotel was quiet. gym was great too

there was also a very inviting inside heated pool and a outside fire pit that was nice to sit at in the cool evenings

also enjoyed the free parking

safe, well lite parking lot

lots of parking

the location and the covered parking. breakfast was great!

google maps took us thru the taco bell parking lot and it was confusing

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

fitness center closed

pet fee was low compared to other chains

was great, the restaurant and bar attached to the hotel was good, the rooms were clean and newer, this staff was exceptionally

the boys loved the pool and hot tub

was not aware of the pool and spa until getting there, so we did not pack any swimwear

i wished the bar had been more extensive.

great location very close to biltmore house good bar scene excellent restaurant cosy atmosphere

the hotel also has a great grill located within and a spa that we went to

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

necessities were missing: menu for the restaurant, limited and very sparse selection for room service, a lounge chair to relax in, a magazine detailing local restaurants and places to

the spa was amazing!

loved having a small kitchen in our room

breakfast was good and varied - i especially liked the oatmeal with blueberry jam

the room was large with a small kitchen and sofa/sitting area and the bed was super comfortable

everything was clean, the staff was friendly, breakfast was good, only down fall is breakfast stops at 9 and not 10

clean, quiet, large comfortable room w/great kitchen, staff-very welcoming & helpful on directions, king room had very comfy sofa sleeper &

it was a long climb to the pool but the pool was very nice.

wish it did have a breakfast bar or something in the morning.

the required nonrefundable pet fee

also only a tiny bar of soap and no lotion were provided

the gym was also an added bonus

lady at the bar was so lovely and made a delicious cocktail to my request

everything was amazing and we did not get to use the pool and exercise equipment but next time, i thought the value was terrific

our kids enjoyed the indoor pool

our kids enjoyed the indoor pool

clean and friendly staff and having little bar and bistro there was convenient and tvs in booth at bistro

the pool was very nice and they were lenient with pool hours allowing our kids to swim outside of when it was technically open

to replacing towels and they never restocked anything in the room, so we ran out of body wash, kitchenette supplies, and the shower wasn't cleaned properly

staff were great with refilling breakfast and very friendly

the staff were all very helpful. the kitchen area was good.

great breakfast, comfortable beds, nice shower., kitchenette with sink was cery useful

indoor pool location was a little awkward, seeing how it is located across from the gym and front desk

the gym was closed. the whirlpool was closed. there was renovation in progress.

location heated pool

did not use the pool nor the gym but both facilities looked nice enjoyed the outside seating

great bed and pillows and nice pool area with excellent location and great parking.

rooms were very clean. bathroom shower was great. breakfast was good.

we couldn't log in to the wifi, but it wasn't a big deal. it did not cause us any problems.

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

pool was pretty small only room for a handful of kids until it felt cramped

also it has convenient and well lit parking area

the pool/hot tub was opened later

nice size kitchen

complementary dinner, amazing service, great selection of food for breakfast.

the room had full kitchen and it was spacious.

friendly staff, laundry on site, small kitchen in the room, pleasant breakfast.

also the pool and spa were great and the roof top was very chill

the indoor pool and hot tub were also great

there's a kitchen space in all the rooms where you can cook breakfast

even when the one day was too cold, windy and rainy to go out so we sat in our room and i did laundry which was located right down the hall from us

the kitchen was nice to have in the room.

the indoor pool and spa was very clean too

the parking lot was not well laid out

also learned that room had a wifi router expander in the room, and we d rather not sleep that close to one

friendly staff, clean room, tv size, beds, free parking and excellent free breakfast.

room and pool is amazing

we were lucky, it was raining a lot and we had the pool and hot tub to ourselves

about this hotel is great, staff, location, view of the room, pool, accomodations, super clean

lovely pool and setting

the prices at the bar and restaurant were a bit high.

was disappointed that we couldn’t get an appointment for spa treatment, nor could we do a wine tasting

the estate, the decor, the reception staff. outdoor pool.

no indoor pool or hot tub

pool was just ok and not very clean

i wish the pool was open.

they accommodated us with early check in since our plane got in early

very clean, comfortable and loved the breakfast options

like the free breakfast and it being self service. fitness room was good also.

friendly, rooms clean, hotel clean, pool clean, breakfast was great

only issue is that booking doesn't tell you that pet fee isn't included

great location. clean and friendly. breakfast included!!

we stayed in a double queen studio room and it has a small kitchen which included everything you could need and even a dishwasher

room was very spacious and had excellent kitchen with frig, stove, microwave, dishes, and even a dishwasher

having a small kitchen is a definite bonus

the place has laundry on-site with soap supplied by the front desk cost $1-$2 to wash and dry

loved the layout and open spaces. breakfast and coffee bar is exceptional

the live music in the bar on thursday and friday was wonderful

we would have liked to have room service but we were informed that it is in the works.

we had drinks in the bar each evening. loved the atmosphere -- live music was great.

the fitness center was well equipped and the condition of the equipment was very good

liked the location, we like the outdoor seating area in the front of the hotel, i enjoyed the fitness room

no pet fee is wonderful, and staff were pleasant

loved the view of the mountains and the pool

location, pool table, balcony, pool, and pet friendly! loved it!!!

the staff was able to help at any moment, and the 24 hour pool table was a hit for us

such an incredible, friendly staff! and i loved the gym.

recommended shuttle to our restaurant which was so convenient

the only shortcoming is the location of the pool off the parking lot but it is nice and open until 10

every item ordered from the kitchen was not good

it was a good size, and a small kitchen area helped our furry family

room was clean. rooftop bar was great.

was charged a pet fee of 75$ as i was checking out. expectations were not probably set.

breakfast was great and coffee was available 24/7

the facilities and the gym were nice

the pool had towels

i would ask for 24 hours pool

did no have breakfast.

parking is very odd for handicapped people

not to mention the lady that works at the bar at night is great

clean comfy good breakfast.

location excellent service staff and breakfast outstanding

everybody was friendly and it had a good size pool and jacuzzi

was very clean and neat the only off thing was the wifi was down for a bit but other than that it was comfortable and completely clean staff was great

the location the spa the breakfast the late checkout the beds everything was fantastic

could get access to hotel's wifi system

work, outlets didn't work, a/c didn't cool very well so we were hot all night, couldn't use the fitness room because there was water all over it from the pool and all of the electrical machines

always like this hotel because of the breakfast, pool and spa

the friendly staff,quiet,great location,decent breakfast

nice and clean. big rooms. smiled staff. swimming pool. parking spot for big trucks

room was spacious, the bed was comfortable, the breakfast was great and the pool and hot tub was nice

breakfast was good. would like more fruit

room service was pricy. otherwise a good value.

couldn t get room service. poor communication.

the smoked old fashion in the 42 bar was absolutely out of this world

the bar was fantastic along with the outside seating

we didn't get a chance to check out the gym but was too busy having fun on our stay

location and having restaurant and bar in house.

the location was great. the gym was nice and convenient, loved the bottle water in gym.

it is convenient and we appreciated the laundry facility

wonderful gym

location , the staff, the rooftop bar , the decor esp the library and make your own lavender

awesome breakfast

the rooftop bar was open but understand due to the hurricane a few areas of the hotel were temporarily closed

the rooftop bar was our destination for evening libations

we really enjoyed the game room and bar in the basement as well

the breakfast basket was wonderful, and the perfect addition to a beautiful stay.

a place that welcomed our pet. had a room available for early check in.

breakfast was excellent. a little pricy. very friendly staff.

gym not being open.

there was no restaurant or bar open while i was here, but perhaps they can do a limited reopening in the coming days or weeks

breakfast, a little pricey so make sure to et the voucher on booking

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry facilities are in the unit with detergent provided