didn't have breakfast

coffee shop/ bar was extremely expensive

gym

ability to order and pick up food in house, room was clean and bed was comfortable, early morning shuttle to the asheville airport

no bar with tea, coffee, creamer, etc

pool was dirty

airport shuttle indoor pool

snap check-in, clean rooms, hearty buffet breakfast

it was all great. conf bed/rm, breakfast bar was awesome!

the pool was excellent

the shuttle's driver was very rude and make us feel unwelcome to the hotel

we did not have breakfast as we took the 4:30 shuttle to the airport

clean and close to airport. airport shuttle and park and fly.

enjoyed late check out

there was a gym and a pool

the only thing that would make it any better is if they still could do breakfast

variety for breakfast

hosts were very friendly and created bag breakfasts so they could offer something extra while their breakfast area was closed due to covid

breakfast

instead of breakfast bags maybe a continental breakfast

pictures of the hotel, pillows on bed was 1x1 couch pillows, bathroom was highly outdated, dirty laundry stored in the hallway, as well as

breakfast eggs were a little odd but not too bad.

breakfast ended too early. being charged a pet fee. no inside pool.

clean rooms , nice staff , location ,hot breakfast.

pool not useable.

the location, pool , workout room and free breakfast.

would like a cable machine in the gym

loved the pool, hot tub, and fire pit

long walk from back parking

location, breakfast, nice ac, clean room and fresh towels

free parking

need to let u access the building through more than one door, especially since there is parking all around the building

the pool, the gym and the very pleasant and helpful staff.

proximity to shopping and restaurants, indoor pool, clean and spacious room, close to

breakfast coffee bar.

hot breakfast was not served. pool was closed

nice breakfast! very clean! friendly staff!

more variety, hot breakfast.

also, large refrigerator, microwave, sink and even a dishwasher in the kitchen area

location by airport and shuttle, size of room, mattress, staff

the pool was closed but that was bc of issues out of anyone’s control.

pool was under maintenance

breakfast was nice and a late check out is really nice

like everything about this hotel the friendly and helpful staff the breakfast is always great pool is always clean and wonderful too

pool hasn't been used in a while

spa is fantastic

the pool, spa and restaurant was great!

fourth, we ordered room service one morning

they also has spa place available; hotel restaurant, parking garage building, etc, etc, etc

parking

has a spa and a bar

the two pools were also fantastic

the pool and hot tub were great

beautiful and relaxing views. pool was refreshing. comfortable bed.

hot tub pool spa fireplace peaceful

pool looks like it could use a little maintenance

do t eat meet, all the rest of the hotels serve the meet and the eggs separete , and no t indoor pool

only issue is that booking doesn't tell you that pet fee isn't included

we liked taking our pet and it has outdoor pool and outdoor seating

clean, comfortable, and quiet...great breakfast!

i would ask for 24 hours pool

the water in the gym didn't taste good at all

breakfast was great and coffee was available 24/7

renee, at the bar the night we were there, was so kind and friendly

pool was a little cold and no hot tub

especially liked the fact that they were able to accommodate our request for an early check in

parking

pool a little crowded at times but to be expected during summer months

heading down for the free breakfast and i was shocked to find 16u and 18u girls softball players everywhere

nice and clean. friendly staff and the pool area was nice.

we enjoyed the pool &jacuzzi, grab and go breakfast was good

jacuzzi and indoor pool

room was spacious, the bed was comfortable, the breakfast was great and the pool and hot tub was nice

i went down for breakfast, while there we could not even get in, because there were a bunch of kids in there, they ate up everything , the staff did there best to

the friendly staff,quiet,great location,decent breakfast

the hotel it's self was really stylist and had a restaurant and bar as well is a really cozy outdoor area

renee at the bar was awesome she made sure we were fully attended too even when we sat outside

the selection for breakfast was far better than any other hotel we stayed in during our trip

awesome gym

parking

bathrooms will need to be updated in a few more years and pool is not all that great.

the heated pool was beautiful for an early morning swim

pool was just ok and not very clean

i wish the pool was open.

they accommodated us with early check in since our plane got in early

need a men's locker room with whirlpool, showers-- more spa like

my favorite part was sitting by the fire in the library bar in the lobby

spa treatment

use the free shuttle to move around the estate. great outside pool.

property, many things were closed including the gym, spa, and they had limited hours for the only restaurant to include room service

i enjoyed the indoor pool

the little kitchen was awesome

we loved the mini kitchen in the room

otherwise property is clean with heated pool and gym

indoor pool, grills, workout room

would ve liked a better quality and equipped exercise room / gym.

the covid procedure of not having room service was just fine with me

trouble with wifi and finally had to call desk to be informed the network for hotel guests was not working

their breakfast was very

big drawback was the wifi

indoor pool was a nice bonus

right off the hwy and had a friday s in the parking lot

there was also a very inviting inside heated pool and a outside fire pit that was nice to sit at in the cool evenings

from the complimentary breakfast to the clean rooms and clean facility to the all day tea, coffee, and hot chocolate this

you must everywhere must were a mask but not at the gym

beds, nice pool area, clean rooms, super competent and friendly staff at front desk

a bar would also be a nice feature considering the price we pay to stay

pool and hot tub were great

friday’s on site, nice pool and gym. easy parking, beautiful hotel. great breakfast

the omelet bar was excellent and with lots of choices, we ate breakfast each day there.

renovation,, parking, no bar, no vending machines

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

location, cleanliness, quiet, fitness center was great!

fitness center closed

parking area, decent breakfast, fluffy pillows

the food was great both breakfast and dinner

parking was adequate, room was clean and beds were comfortable

the kids enjoyed swimming in the poll

10mins

the kids enjoyed the indoor pool and couldn't believe it was in the lobby

did not get a chance to try their spa but it was cozy and the people were so nice

during our stay, they ensured every guest had complimentary breakfast and good options for room service dinner

the spa was amazing!

were planning on a drink in the bar & then decided to stay for dinner

room service breakfast had good options and was delicious

employees were nice. laundry facilities

breakfast was great

loved the extra pillows. the breakfast was very good and the attendant was very pleasant.

nasty smell on 2nd floor in laundry room

everything except breakfast

extremely clean / nice free breakfast

breakfast

breakfast

the breakfast was quite good, and the staff were really nice and friendly.

overpriced due to no breakfast and the fact that they have no swimming pool

you need to use the restroom in the middle of the night, microwave and fridge in the room, and gym was open for use

5hrs for a small load of laundry to dry

the pool needs to be bigger breakfast was a little under cooked .

no free weights or bench in the gym.

i liked the breakfast bar

excellent seating areas and service at bar and coffee!

clean and friendly staff and having little bar and bistro there was convenient and tvs in booth at bistro

gym and pool

we enjoyed the bistro cafe and appreciated the indoor pool for a swim at the end of the day

very clean. the pool was very nice.

excellent beds and linens, nice kitchenette. covered parking good grab & go breakfast.

having a suite for our 8 day stay; the location; having outdoor patios (at this price); the free laundry

loved having a small kitchen in our room

if they can send an e-mail survey you would think they could have sent an e-mail that pool and gym was closed

to have more options with the breakfast in the near future instead of just a box breakfast

also had a small gym

pool area is nice and there is a hot tub and fire pit as well

the two women on staff were incredibly rude and short with me when a question arose about a pet fee

uncomfortable pillows no maid service during our stay, bar soap

it would have been nice to have more dishwasher detergent and a laundry pod.

also need a handicap bar by the toilet and one to grab on thecesy out of the shower for seniors

didn't the fact that we didn't have more time to enjoy the pool and historic hendersonville, but our experience at the bw gives us a reason to go back

outside pool area was locked up, but there was a lovely day where i wanted to just sit in a chair outside

breakfast area is small and not enough seating is available

outdoor pool indoor pool

the made-to-order breakfast was excellent and coffee was always available

breakfast was fabulous

the next morning breakfast was made to order

everything was wonderful. breakfast was hot and delicious!

the breakfast was delicious

they have a very attentive and friendly staff, and a nice heated indoor saltwater pool

indoor pool area, rooms clean, breakfast area was big and food was fresh

the gym doesn't really have much options when working out, the pool had a lot of chlorine in it i wanted to get in but unfortunately as soon as i tested the water

the breakfast was incredible. the room was classy.

the breakfast was very good

breakfast was almost gone early. eggs and sausage were good though.

breakfast left a lot to be desired

breakfast from 630 to 930 advertised

clean, neat, quiet, comfortable. everything was in good working order. excellent breakfast.

breakfast had the perfect foods to start the day

there is a coffee shop on site and a restaurant with a very interesting menu: a gym and roof top bar are still being renovated from the damage incurred by hurricane helene, but

the gym and coffee shop are not operational

nice rooftop bar with fire pits which is nice on cool evenings

unfortunately the gym was closed due to hurricane consequences.

great location. upstairs bar was wonderful at sunset and restaurant was delicious.

we used the laundry facilities and found them to be clean and in good working order

need a bicycle in gym better lights in dressing are for make up applicatio

we always love breakfast too

lots of kids there

this is such a nice hotel, i was hoping the breakfast would be a bit better than average fare (powdered/frozen eggs)

the breakfast was okay, it's great for a free breakfast though

clean room, easy access to city and freeways. on-site laundry.

reception staff, swimming pool, spacious room, laundry facility

clean room, nice pool, good breakfast

breakfast and that has gym and restaurants near the hotel

parking was tight, but i drive a truck and learn how to manage.

staff gym hot tub pool price

more parking

gym and restaurant closed

parking seemed a little tight/not enough spaces

buffet was a good price, the fitness center was nice and not crowded, and there was plenty of parking space

ws told breakfast i'm the am. due to amount guest it was not a buffet very good though.

wifi for the entire property was awful

poor wifi signal in room

we booked a room for two adults and two kids with breakfast included, however they wanted us to pay for two out of four breakfasts

no pet fee is wonderful, and staff were pleasant

our room was on the 3rd floor and we had access to the pool area with our own outdoor seating

the property is dog friendly with no pet fee which was awesome

liked the open lobby with bar, pool table, games for kids & foster doggies, meeting doggies in the halls

loved the deck area with the pool, dog walk, and fire pit

no room service

bed was extremely comfortable view was nice bar was pretty

beautiful property! room was spacious and well maintained! drinks from the bar were great.

i could never locate any ice machine, which requires call room service for everything at all hours

online states a mini bar & room service

food at roof top bar and the exchange restaurant was fabulous

we really enjoyed the game room and bar in the basement as well

roof top bar has great views

we loved the perks of having a breakfast basket each morning and the complimentary jeep service

free refrig snacks were a nice touch, and have i mentioned our breakfast basket

they have a rooftop bar with an amazing view and a speakeasy down below in the basement

the roof top bar said it was open until 11pm and closed at 9pm, on a saturday, valentine’s weekend

went to the roof top bar for a drink after standing in line for 15 minutes and watching one bar tender talking and

rooftop bar sunset was the icing on the cake

roof top bar on the ninth floor was excellent.

clean, beautifully designed, location, friendly stuff , great breakfast

breakfast was free and exceptional

extremely clean, wonderful beds, loved the rooftop bar .

breakfast was off the charts wonderful. location was great!

loved the divided two rooms to have kids separate on sleeper sofa

the bar was fantastic along with the outside seating

the gym has pelaton bicycles

room service was very quick, easy and friendly

gym needs cables, trx or bands for back workouts

hour room service would have been the most wonderful treat

the rooms were huge and clean, the spa bath was perfect, staff was friendly and the breakfast at hemingway’s was amazing

location is great friendly staff nice on site bar and restaurant

and surprise of pet fee , added during cost after booking/choosing pet friendly room

is now a bar with live music until around 11pm and it was quite loud in the room

the spa treatment was superb

also loved that there was ev charging on site

great gym

gym was cramped

the staff is very friendly and the gym is nice

to the ashville surrounding mountains, friendliness of front desk and valet parking staff, gym, towels, bottled water

need wifi in rooms. shower liner had mold/mildew

pool hours should be a little later for adult swim only.

daily room service was late afternoon each day which was inconveniant

leaky shower, noise level in bar and rooftop restaurant.

great breakfast. large rooms. nice pool

the modern design of hotel and rooftop bar/lounge

the roof top bar and lounge was soooo nice

the upstairs bar is fun and plentiful

wonderful roof top bar and restaurant

however, the rooftop bar and lounge area were spectacular

food downstairs was good and my husband and i enjoyed evening drinks and morning coffee while the kids slept in

no breakfast with reservations. muffins in case were not fresh

even though we paid the extra pet fee, we were given seating at the very front entrance with our dog

the gym was closed due to covid, , but if you need to get your workout on, there's a gold's gym about 5

i appreciated the room service which was very tasty

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry facilities are in the unit with detergent provided

the style, the room and amenities, the layout, the pool and spa.

suite was perfect for our group of 5 and the kids loved the pool

the breakfast was cold when we came down at 9am.

the pool and hot tube was nice after a long day

i was surprised with the kitchen

clean, big comfy bed, sparkling pool & hot jacuzzi, friendly service

laundry was free

loved the roof top and pool area.

there are free washing and drying facilities, free gym, small swimming pool and jakuzi and complementary coffee in the reception area

liked the kitchen area and the pool area

i couldn't get the wifi to work in my room.

loved the rooftop bar with views of the mountains, although they are partially blocked by buildings

recommended shuttle to our restaurant which was so convenient

room was clean. rooftop bar was great.

the shuttle driver, was very sweet & very informative on the surrounding area

free wifi in all areas with open access

additionally, i have never been to a hotel in which i was unable to easily connect to their wifi

did not get room service on monday of stay, so had towels cluttering in the bathroom

friendly staff. on the edge of downtown. easy self-parking. microwave & fridge in room.

they were able to get us an early check in- very smooth

it was relaxing, beautiful, clean, a fantastic location and the breakfast was excellent

when i asked about wifi staff never mentioned there is a guest, conference and paid wifi

the gym was nice and had lots of equipment

breakfast buffet was very good

the free wifi wasn't that great but you can pay for faster internet if you really wanted

staff is great. wonderful indoor outdoor pool. terrific breakfast. pretty terrace. very clean.

the parking lot was not well laid out

the kids enjoyed the pool area

and the the breakfast was great

the pool was open late (till 10pm) which was great for my kids to enjoy after a busy day.

$75 pet fee was too much. parking should also be free. room was smaller than expected

great big comfortable room with complete kitchen

get a very needed hair conditioner immediately , and making it very easy to extend out stay to a late check out

i admit being surprised to find a laundry on the first floor, near the registration desk and fitness center

breakfast had fantastic options, even including a cage-free frittata which was excellent

breakfast had a great variety

it's beside the pool with a glass wall in between

glass enclosed pool, exercise room, meeting rooms

fully equipped kitchen along one wall

the gym and pool area were well equipped and easily accessible

i thought that the pet fee was a little

loud kids running the halls and the parents taking no control.

beautiful settings and very clean, good gym, breakfast

i didn't use the facilities like the gym or pool, but everything looked great

pet fee was outrageous at $45