pool closes early (10:00 pm)

on-site parking allowing us to shuttle to the airport and leave our car at the hotel

breakfast was great. pool was fun.

breakfast is lovely and delicious

also, has an airport shuttle that starts at 430am

pool could have been better. leaves were falling in the water.

fitness center and laundry facilities on site

management went the extra mile to make sure the pool was ready for our visit

renovations, very clean, friendly and helpful staff, delicious breakfast, great pool, great location

pool and breakfast

great service was very friendly and knowledgeable. breakfast was good.

breakfast was good, especially the turkey sausage

room was spacious, breakfast was good

stay regularly at hampton inns and the quality of the breakfast food was a little less in quality than most of the other hh inns where we have stayed

no indoor pool

our room looked over the hobby lobby parking lot

timely and courteous airport shuttle

it smelled horrible like an old sweaty gym sock

nice pool, great jacuzzi and fitness facilities

shuttle, due to snow storm shuttle was not available however the prior hotel i stayed in had their

the property has great amenities including a scaled down restaurant and bar and next door is a cracker barrel restaurant

it would be nice if the shuttle had longer hours.

airport proximity and shuttle were perfect for us.

ability to order and pick up food in house, room was clean and bed was comfortable, early morning shuttle to the asheville airport

also has a small restaurant with coffee bar and mixed drinks

pool was great for the kids

location was great. breakfast ? i was expecting a larger hot breakfast.

great breakfast choices

the free breakfast was just okay.

fellow who picked us up in the hotel shuttle the evening of sunday april 4th was fabulous

variety for breakfast

no breakfast

hosts were very friendly and created bag breakfasts so they could offer something extra while their breakfast area was closed due to covid

staff were very helpful and friendly. very plentiful breakfast bar.

breakfast

the breakfast is great

location great towels. nice pool area

very comfortable beds, nice swimming pool and the laundry was reasonably priced.

excellent breakfast.

the continental breakfast was awesome! our room was super clean and lovely!

the breakfast was great! location was great!

location, breakfast, beds

gym was too small, and not enough equipment for amount of people staying there

gym was hoorble old equipment and unsafe equipment gym needs a complete over haul

we did not have breakfast as we took the 4:30 shuttle to the airport

spa is fantastic

the pool, spa and restaurant was great!

fourth, we ordered room service one morning

they also has spa place available; hotel restaurant, parking garage building, etc, etc, etc

parking

has a spa and a bar

the two pools were also fantastic

the pool and hot tub were great

beautiful and relaxing views. pool was refreshing. comfortable bed.

hot tub pool spa fireplace peaceful

pool looks like it could use a little maintenance

do t eat meet, all the rest of the hotels serve the meet and the eggs separete , and no t indoor pool

only issue is that booking doesn't tell you that pet fee isn't included

we liked taking our pet and it has outdoor pool and outdoor seating

clean, comfortable, and quiet...great breakfast!

i would ask for 24 hours pool

the water in the gym didn't taste good at all

breakfast was great and coffee was available 24/7

renee, at the bar the night we were there, was so kind and friendly

pool was a little cold and no hot tub

especially liked the fact that they were able to accommodate our request for an early check in

parking

pool a little crowded at times but to be expected during summer months

heading down for the free breakfast and i was shocked to find 16u and 18u girls softball players everywhere

nice and clean. friendly staff and the pool area was nice.

breakfast was great and the location was good for us.

the staff was very friendly, room was clean and comfortable and we had a great breakfast

not to mention the lady that works at the bar at night is great

susan, our server, was extra pleasant and enjoyed the fact that you had a bar for drinks

nice gym

breakfast was great, the staff in there were wonderful.

my kids however loved it

the room was clean and the location was good and the parking lot was very safe which made us extra happy as we were towing a

clean habitation, the pool.

pool was warm

big drawback was the wifi

breakfast

beds were excessively firm and the wifi is terrible.

wifi

wifi was fast

need a men's locker room with whirlpool, showers-- more spa like

my favorite part was sitting by the fire in the library bar in the lobby

spa treatment

there should be a cheaper price for the kids menu

heated pool. great restaurant. bathrooms amazing! staff very courteous.

there was also a very inviting inside heated pool and a outside fire pit that was nice to sit at in the cool evenings

friendly staff, excellent clean rooms, and very nice breakfast

the breakfast and the fact that the hotel was quiet. gym was great too

ample parking

clean rooms, great breakfast!

it had a pool

pool was just ok and not very clean

they accommodated us with early check in since our plane got in early

i wish the pool was open.

no indoor pool or hot tub

pool was murky and the layout of the hotel was confusing.

friday’s on site, nice pool and gym. easy parking, beautiful hotel. great breakfast

omelet bar was good

i wished the bar had been more extensive.

pool not in service (mechanical issue)

google maps took us thru the taco bell parking lot and it was confusing

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

renovation,, parking, no bar, no vending machines

the location and the covered parking. breakfast was great!

location, cleanliness, quiet, fitness center was great!

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

shower was very small, hotel bar was overpriced, room wasn't ready at check in time.

beautifully appointed, rooms were large, great bathroom, excellent on site dining w excellent room service; proximity to attractions was great; staff were friendly and

necessities were missing: menu for the restaurant, limited and very sparse selection for room service, a lounge chair to relax in, a magazine detailing local restaurants and places to

at check in, i asked the attendant if they could help us confirm our spa appt for the next morning

excellent beds and linens, nice kitchenette. covered parking good grab & go breakfast.

pretty annoying when traveling with small kids, good thing we had food with us

solid hotel if visiting biltmore with kids.

loud kids in room above running at all times of the day and night.

there's a lot of room and the kitchen area was great to have

otherwise property is clean with heated pool and gym

indoor heated pool did not feel heated

breakfast was tasty, however, the highly processed nature of the food was not the best in my

indoor pool, grills, workout room

i enjoyed the indoor pool

we enjoyed the bistro cafe and appreciated the indoor pool for a swim at the end of the day

nice fitness center and indoor pool

i like the modern style of the room and the hotel bar tender was very nice !!

not expecting to have the nice bar and dinner choices when we came in a little late

everything was amazing and we did not get to use the pool and exercise equipment but next time, i thought the value was terrific

the breakfast choices

staff was friendly and helpful, breakfast was good, location was convenient.

very small pool

don't know about the pool we didn't try it.

pet fee was cheap, 15$

would have liked either more cleaning supplies and laundry soap stocked or someone coming in to clean

fireplace , full kitchen and jacuzzi

no laundry soap, no dish soap, and little bath products.

nice gym, pool, hot tub

however, the pet fee is pretty steep

breakfast area was clean and there were plenty of items to choose from

awful management & kitchen staff

the gym doesn't really have much options when working out, the pool had a lot of chlorine in it i wanted to get in but unfortunately as soon as i tested the water

the room was great and we enjoyed the pool also.

the breakfast was great

breakfast from 630 to 930 advertised

then to top it off the breakfast was the best i have ever had at any hotel

breakfast could have been a little better

clean, neat, quiet, comfortable. everything was in good working order. excellent breakfast.

we were hoping for breakfast none due to covid we did get coffee and pound cake.

the made-to-order breakfast was excellent and coffee was always available

the next morning breakfast was made to order

breakfast was amazing as always

the breakfast was delicious

time staying at a bed and breakfast, and it exceeded all my expectations

breakfast was very good

i loved that it had an indoor pool and jacuzzi. the room was very clean and luxurious as well.

very clean and quiet!!! my kids loved it!! we will definitely be back

parking was adequate, room was clean and beds were comfortable

10mins

staff were great with refilling breakfast and very friendly

lots of kids there

very comfortable and clean! very friendly staff. check in was a breeze and pool was fantastic

lady at breakfast was super

the kids had a great time

it was super clean and super comfortable breakfast was great

pool and hot tub, clean hotel

location, pool, and very clean, staff was amazing and i love the small gym.

location heated pool

only one elevator and it broke down briefly. not many laundry washers and ice machines

breakfast without protein

she worked the front desk, did the laundry, and made sure clean towels were stock at pool

laundry should be free to customers.

nasty smell on 2nd floor in laundry room

everything except breakfast

i'm sure kids will love the pastries, waffles, cereal, two kinds of sausage and juice

more parking

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

kids and myself loved pool and hot tub

i would have like to see more organic choices at breakfast. yogurts and berries

quick check-in, clean room, comfortable bed and a good breakfast

big comfortable rooms and great breakfast!

like the fact they had a gym

extremely clean / nice free breakfast

conditioner didn't work in the room, gym had no water or sanatizer to clean equipment, and stains on the carpet in the room

pool still wasn't open no hot breakfast

convenient location. the staff was very nice and helpful. loved the breakfast.

to room across from laundry and someone decided to do laundry after 11 p

pool was closed. gym equipment was sub-par.

i wish the pool was indoors and not outside. it would have been nice to have a hot tub .

great location. upstairs bar was wonderful at sunset and restaurant was delicious.

the golden hour restaurant was excellent and the rooftop bar a great location for relaxing with a cocktail

the gym and coffee shop are not operational

there is a coffee shop on site and a restaurant with a very interesting menu: a gym and roof top bar are still being renovated from the damage incurred by hurricane helene, but

unfortunately the gym was closed due to hurricane consequences.

it has a beautiful porch area, great lobby bar and terrific design and decor

the bar and patio area were also great

and gym

hotel room, laundry room, parking

excellent location for foodies & bar fly’s

no room service

liked the location, we like the outdoor seating area in the front of the hotel, i enjoyed the fitness room

the fitness center was well equipped and the condition of the equipment was very good

beautiful property! room was spacious and well maintained! drinks from the bar were great.

band wednesday and thursday night in the bar area was very entertaining

i was surprised with the kitchen

comfortable/ clean/ great location/ kitchen was great

the indoor heated pool and gym are great additional perks

breakfast was good also

fully stacked kitchen

even nicer was the fact that when one person in our party who does not drink alcohol went to the bar to purchase a soft drink, there was no charge

we loved the perks of having a breakfast basket each morning and the complimentary jeep service

the rooftop bar was our destination for evening libations

the breakfast basket was wonderful, and the perfect addition to a beautiful stay.

breakfast baskets every morning, refrigerator packed with drinks, and optional snacks and alcohol

great amenities, especially free laundry and the kitchenette

even when the one day was too cold, windy and rainy to go out so we sat in our room and i did laundry which was located right down the hall from us

to the hot tub by the pool, and parents were outside while their kids ran wild in the pool and hot tub area

the complimentary ev charging station. the staff was very courteous and helpful.

the pool and hot tub were great and the highlight was of course the roof top

room service should have a wider menu, sometimes it s limiting.

the smoked old fashion in the 42 bar was absolutely out of this world

would have appreciated the hours of the bar and restaurants/room service being longer or extended from their current

room service for breakfast

hour room service would have been the most wonderful treat

went to the roof top bar for a drink after standing in line for 15 minutes and watching one bar tender talking and

roof top bar on the ninth floor was excellent.

they have a rooftop bar with an amazing view and a speakeasy down below in the basement

the roof top bar said it was open until 11pm and closed at 9pm, on a saturday, valentine’s weekend

rooftop bar closed earlier than we would have liked for a weekend. small thing.

nice bar at the back of the hotel

- my mimosa didn’t come out until 15 min later - apparently our server was also bartending

the spa was also a great experience

was great it was very comfortable and i mostly enjoyed the spa tub with my television very relaxing

we found a cute bar nearby, had a drink and watched football

location and having restaurant and bar in house.

the location was great. the gym was nice and convenient, loved the bottle water in gym.

the upstairs bar is fun and plentiful

it is convenient and we appreciated the laundry facility

however, the rooftop bar and lounge area were spectacular

to the ashville surrounding mountains, friendliness of front desk and valet parking staff, gym, towels, bottled water

amenities nice appreciated the laundry so we could pack less for the trip

great gym

nice gym

the staff is very friendly and the gym is nice

employees very nice, very clean, breakfast was good, great location. overall wonderful trip

and the the breakfast was great

clean and quiet. great breakfast!

poor gym facilities, understaffed breakfast, expensive for what was available

pool was great

no hotel or room service information in the room

it's nice to be able to order from the menu and have room service with the full service restaurant on the property

room service wasn't available, but the desk was very helpful in directing us to the restaurant

(other than the baseball team of kids that were rampant thru the (-)loud kids running the halls and the parents taking no control. (+) pool toys for kids (+)the staff is wonderful, its pet friendly, the pool with toys for the kids is great!!! (+)were super comfortable and nice room behind hotel there is a small trail and pool had toys for kids to play with in pool (-) :) fortunately i had no kids with me as i walked through the giant smelly cloud of second hand pot smoke (+) the pool is small but nice especially for kids (-) again, the food was good and our kids ate free with both adults eating

i thought that the pet fee was a little

free drinks, free arrival gifts, and free breakfast

we got there, the pull-out sofa was not made for the kids

the embassy suites by hilton always have the best breakfast.

when you have kids you need space

they offered us water, and one complementary drink from the bar per night

room service ends at 9pm

the rooftop bar was also amazing and incredibly beautiful views at sunset

+ comfortable and clean + close to downtown + stable wifi + spacious room

gym could be better with more space, more and heavier dumbells, a chin up bar and a weight tower

leaky shower, noise level in bar and rooftop restaurant.

the only shortcoming is the location of the pool off the parking lot but it is nice and open until 10

shuttle to run earlier in day.

it was a good size, and a small kitchen area helped our furry family

loved the location, the rooftop bar and the service. great value overall!

loved the free shuttle and parking was reasonable

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry facilities are in the unit with detergent provided

room phone not operational. had to use cell phone to order room service.

i appreciated the room service which was very tasty

new towels not offered / room service due to covid

restaurant was in transition to mice to another floor, so we could not enjoy room service.

yummy room service & nice big shower

loved that the adventure center with mountain biking, zip lines, a kids adventure park, and an obstacle course was next to the hotel and there were many paths to walk

we ordered room service breakfast and it was delicious

she had a blast on the kids zip lines

ate in bar area

there was no detergent in the dispenser in the laundry room.

very quiet. early check in. helpful staff.

hotel bar and restaurant

and finally my kids said the pool was quite cold

big room, comfortable beds. bar food = top notch

lol wifi is awful, considering most properties include high speed access for free

the smell was not pleasant. it was like dirty laundry everywhere.

great staff. excellent location. lots of parking.

we had to ask the front desk and they told us the room service on the weekends was one another day even though the weekend rate is higher than

early check in and a very early check out time were easy

room service was actually order and go downstairs and pick up

the gym location of the gym

the kids were able to play in the snow and when they needed a break they could spend time in the pool

we were given a room on the “quiet side,” but young kids like to rev their cars before they enter the tunnel that’s in the next block down

loved the kitchenette in my room, especially the separate little faucet for filtered water

units have kitchen, sofa, work table and a window you can open

what a treat to have had a kitchen (although not necessary with all the delicious local eateries

breakfast was very nice

very clean, spacious, good breakfast and good parking.

was a leak in the fitness center and no plumber available on thanksgiving weekend, so some equipment was unavailable

ran out of coffee, napkins, and utensils toward the end of the breakfast hours.