location was stunning and the hotel restaurant / bar was excellent

point and also cleaning, but i did object to the hoovering being done during breakfast in the bar area near the food, a little off putting, but we still

excellent bar with real ale and guinness

the wall seems to be quite thin, can hear the noise from the next room and the bar closing/cleaning/moving chairs around

everything you could need in a room also a very nice bar and restaurant

the ev charging points came in handy and about 6-8 of them so plenty for all

topped off my great room service and delicious breakfast

dered newspaper didn't arrive nor did a drink ordered with food via room service) but otherwise all good

the bed was comfortable and the wifi reliable

really good facilities - good gym and pool. very comfy bed and good food.

the bar staff where nice however would be nice if they acknowledged people awaiting with a smile or a

hotel with excellent facilities - we particularly liked the pool and health facilities and the breakfast was great

excellent breakfast and dinner.

no lift. also the breakfast served ‘off’ fruit compote.

not appealing, not helpful for a wheelchair user but not impossible, pool was cold due to

the pool wasn’t open, which wasn’t surprising as it’s november, but this didn’t impact us in

of had longer pool and spa times have it open sooner, and the breakfast one weekend could of even open

amazing ! great staff and pool

the pool was closed on the night. i was there apart from that it was amazing.

need some kids activities if possible

allowed early check in, looked after me

the bar downstairs is lovely, good food and drinks

didn’t meet the ghost in my room though ud83dude02ud83dude02ud83dude02 special thank you to the bar maid, who although very busy kept my glass topped up for me, you can’t ask for

friendly welcome by the bar staff and shown to my room which was clean and tidy.

bit noisy from the bar but nothing to stop me staying again

fabulous full buffet breakfast

were kids on our floor that were costs you running up and down outside for the majority of our stay

would have been nice to keep the kids snacks and drinks in

wifi stopped working in the morning, so was unable to do any work.

drinks in bar were a little exoensive

kids running up the corridors and parents shouting after them doesn't make for a good sleep

bed very comfy, outlook cages of laundry!!

the room was spacious and warm and we had plenty of fresh towels

breakfast expensive ( price) bar area or other areas with drinks and glasses in the table doesn’t

good kids meal

the breakfast was excellent and the room was very clean and the facilities in the room were excellent

value for money, good area for golfing , very helpful and friendly staff and clean rooms.

we tried out the adventure golf course in nearby hedge end, which was great fun

very clean and i felt safe there with my kids.

was set up brilliantly and covid safe breakfast perfect for us and the kids staff were brill and couldn’t do enough for

didn't dislike anything food and bar was good

paying for gym.

other than the mattress ground was amazing staff were lovely and helpful parking was amazingly easy really quiet nice location not expensive bloody

good gym with free parking, excellent breakfast

loved pool and jacuzzi and nice bar in

rooms lovely and good food to . nice surroundings. plenty of parking . 24 hour reception

the room service was delicious and plentiful

plenty of parking despite a wedding going on while we were there

the pool is good quality and nice for a quick swim to relax on arrival

very good stay spa isn t the greatest and food is abit pricey but apart from that very good!

staff super friendly, roof top bar was great

were brilliant, great little spa and then harbar on 6th is just a great gig on a saturday night

reception staff, the spa staff, the housekeeping staff, the spa, the harbar room service food, cleanliness, studio suite and the bed was divine

we love the big spacious rooms, spa facilities and location

we also want to thank reception for the early check in and room allocation

wifi was occasionally a tiny bit slow/choppy, but it was absolutely fine most of the time

easy access to the motorway great breakfast very helpful staff secure parking

very quiet location and parking at the back

the property was great. they made sure i had a reserved parking spot for my car and trailer.

both dinner and breakfast were excellent with a good selection of well-prepared food

the room was clean and comfortable, large bed, good size tv, good wifi signal

liked the bar and tv with england scoring 5

car parking is an added bonus

she asked me if i had eaten and if i didn t want to eat in the restaurant i could have room service

the wifi connection was very poor in fact non existent from the first day

above and beyond, very helpful and friendly , great breakfast and room service

friendly staff breakfast was cooked well lovely coffee and orange juice too

dinner in the bar great value for money

the atmosphere was so nice and the kids were excited as they thought it would be haunted

comfortable cafe seating area in reception, efficient wifi, good laundry facilities

the gym was very small. not comfortable to be more than one person there at a time.

lift stopped it was only stuck for minutes but the kids freaked out which wasn’t a nice

mini food pantry and useful items sales counter with bar and snacks on ground floor

love this hotel ive stayed here a few times now and kids love it

very friendly and i even got an early check in

bar area good martina is great

comfortable and in keeping with this 18th century hotel and the staff both on the desk an in the bar were

close to city centre, friendly staff, parking (if you get there early) and managed to accommodate an early check in

drinks at the bar are crazy expensive 2 brandy and cokes cost me 11quid but other than that it was

the room and view were amazing and the wifi service was very fast and good

no car park or laundry room

lovely helpful staff, relaxing bar area and the breakfast had a great selection.

sausage and egg bap, granola and yogurt, fruit salad, pain au chocolate and the kids had virtually the same

perfect short stay with kids.

staff at the spa treatment reception needs customer service refresher, and need to smile more

we also used the room phone and room service which was perfect

the wifi was also very good for traveling for work

the hotel had interconnecting rooms which suited us perfectly with 2 small kids

the room was lovely, so was the view. late check out.

view was excellent, quite room on the 5th floor and room service very good considering the covid 19 proposed restrictions of services

poor choice of kids meals (she just wanted a pasta dish

pool was closed and no gym

the wifi did not work

the room the breakfast and the bar were amazing

to the hotel if not we will have to push luggage on the road which can be dangerous if you have kids

did not have breakfast but the staff where very helpful and friendly just had a coffee in reception would

clean hotel, friendly helpful staff. good meal in the evening, reasonably priced bar drinks.

we enjoyed a delicious supper, especially the chicken caesar salad and the breakfast was also very good indeed

i liked the idea of having a nice little bar serving alcoholic and non alcoholic beverages right next to the reception

the pool, gym and spa were a lovely touch and really made our experience even better

accessible to cruise ships and casino.

spacious rooms and access to the swimming pool was great for the kids

staff were all so friendly from reception to the bar/restaurant staff

the pool, the room, kids play area

limited wifi available but it was a minor detail.

pub, nice food and beer, plenty parking and wifi

the television and wifi were very good

get the wifi to work and the shower was faulty

didn't know they had free wifi

parking

very good breakfast

wifi is shockingly bad, and drops out- i couldn't do any work at all without using the hotspot on

breakfast and dinner were in the moldy fig next door

ample parking, even on show nights and the rooms were spotless

breakfast was adequate

super friendly staff, lovely big room, very clean, fab breakfast

us into the restaurant, took our order and brought to our table was lovely and very good to our kids as was the other gentleman who came over and chatted to them

it was a peaceful stay perfect for a getaway from the kids :d

nice staff - charlie

have been great to have some pancakes for the kids at breakfast

the kids playroom is a nice touch and went down well

the property was clean and a lot to do even for kids

the location is good, and there is ev charger onsite

excellent room service. comfortable. all staff very well trained.

a good wide choice of unlimited breakfast types served by friendly polite staff

was comfy and big with lovely woody views, the pool was an added bonus which was great for the kids and the closeness to the zoo was amazing

put in the bridal suite it was lovely reception staff were really friendly and the man on the bar was really friendly breakfast was great nice and hot swimming pool was great and nice and warm

the pool is very nice too, and there's a sauna you can use

car parking was tight but not a problem.

room and spa facilities

particularly liked the access to the pool and spa which only cost 5 for both of us

the spa area and cleanliness.

00 so was okay with that, food in bar & grill ud83dudc4c enjoyed breakfast 10

charge for using gym or pool

only negative was the location on a hill, but with parking available near the entrance it was alright unless you had mobility problems

has wifi, kettle and bottled water etc

only problem was there was only limited parking on the top level

breakfast was very good, something for everyone, good selection of cereals/granola/yogurt

breakfast fantastic - we really loved our stay, the honesty bar and the views - thank you

our room was simply beautiful, bed was comfortable and bar well stocked

great room amazing bar with some very interesting tipples to be had

there are so many lovely personal touches, a bar as well stocked as any in shoreditch and a wonderful welcome

once inside you need to head to the bar to check in, the bar was shut when i was there but looked very smart

loved the small bar which was open late and enjoyed the local

ample car parking

the pizzas in the bar and are not good

dog friendly staff were excellent, the fact you can order from the restaurant & eat in the bar or the pub is great

for the money but the location makes up for it, but the hotel has still not got an efficient wifi setup and even with a booster we had to request, wifi was very erratic

ved the idea of room service meals designed especially for dogs)

limit to parking due to renovations

are no spa facilities, so for that reason i think it is not value for money and also that the price i had

however there is a bar in the

staff were great (particularly reception and breakfast) and the little packs for the kids were so cute

to serious, bar staff seemed a little to stretched, champagne delivered and poured, ice bucket came eight

were told that kids couldn't use the onsite facilities before we went

wifi in the rooms

the use of the spa and the grounds. hospitality was great everywhere.

hotel is and grounds are attractive, especially the bar and dining areas

great staff and facilities, nice gym and spa.

ill in our wedding dresses) we were greeted with congratulations, complimentary late check out and complimentary breakfast delivered to our room

the restaurant was really accommodating for the kids and brought a lovely cake oyt for my husband birthday

both my kids enjoyed it too which dosent happen too

wife and i decided to eat in the bar because the rugby was on

location, connecting room for a a family with grown up kids, decent breakfast, comfortable and spacious room and huge

beating my mum at scrabble while enjoying an after dinner drink in the bar was also great fun

good choice at breakfast and were happy to accommodate dietary requirements

and cook breakfast was amazing

lovely welcome, wonderful restaurant and bar and great location!

nice characterful and clean. parking good

breakfast was served quickly and was very tasty

to age the ceilings run down, bathroom modern but shelf and light broken only thing let it down , room service cleaned, towels bright white with free quality products to use , the food lovely had s

breakfast was very nice

there was no telephone in the room to link with reception or room service

the breakfast on room service was cold

confirmed, however at the property was told the message was generic and that id be charged for a late checkout

comfort to get and a small treat for me and my sister nice to spend time together pool and spa was lovely dinner was great big portions of nachos and chicken tenders woo yummy and i paid for

i booked a club room, it was nice and spacious, as well as clean - the bed was very comfortable

excellent free wifi, good tv and coffee/tea making facilities

we really enjoyed the leisure center, very few people even if it was a bank holiday weekend, no kids, and a very relaxing atmosphere

i was there with my kids and we had a nice stay

comfy bed, thin walls so hear kids next door

when we checked in, they gave us gift vouchers for the kids covering drinks and meal deal as they were too old for the kids gifts

breakfast

local bar was overcrowded food poor

the breakfast and evening meals were very good and choice was excellent in the food menu

bed, reliable wifi, friendly and helpful staff, good location for central portsmouth, gunwharf quays and the

laundry... clothes were still damp out of dryer .. might boost it a bit.

sorted parking permit fot us

that the spa pool was not working.

good breakfast included

there was no bitter in the bar just pale ale and

it had a lovely cosy bar with great dinning

liked everything food staff there was a well stocked bar served by a very nice bar man the cleaner was very polite to us the staff were really nice

the breakfast bar was stocked well with fresh fruit , yogurts, various cereals, white and brown bread for toast,

tlets for most brands),

clean laundry left outside room

i paid extra fir early check in

location is perfect, staff excellent and the breakfast had a nice variety

room service was not too good forgot to change towels dint refill tea coffee etc on day two

but one of 3 self-contained units, including kitchen/self-catering facilities in a ground floor barn conversion with a thatched roof

breakfast was fantastic

kitchenette area microwave kettle fridge & complimentary tea coffee ect

bed was very comfy. excellent breakfast and evening meal.

evening meal and breakfast absolutely delicious with fantastic service

crawling everywhere and toddler was enjoying the view out side horses and nice play ground for kids my kids were so relax because of them we were so

swimming pool, restaurant serving food all day, and the additional bounce activity for kids during half term was very much appreciated

the fault of the hotel, but loads of under attended small kids running around

no one in the hotel bar to serve friday evening

great to have ev charger on site

location and parking - and ev charging. plus staff flexible on parking. breakfast ok.

all good room breakfast bar

breakfast is 12

great breakfast

check in, parking and ev charging available which was a bonus

pool

free swimming pool and gym use was really great and we also used the sauna and steam room all free of charge this offers

brillant loved the gym the pool and the breakfast and the room clean 10/10 cant wait to go bk there again for a long

no room service past midnight

pool to small

breakfast was simple and tasty

vegan breakfast was excellent. staff great too.

the breakfast was delicious and the staff were lovely and attentive

the breakfast was excellent and it was handy having a bar where we could wind down with a drink

great location, great staff, super breakfast

the outside bar was buzzing on sunday afternoon with a dj and sunshine

a very large bed for myself and my husband and a separate sleeping area with twin beds for the kids

only used the room and the bar but the hotel was everything we expected

was great, i took my dog and had no issues going into the bar etc with her, little extras for my dog was included (bowl / dog food/toy/poo bags)

in house restaurant & bar super

of food they were getting was ridiculous, they had absolutely no control over there children, kids we're throwing food all over the floor, they were disrespectful to the staff and came for

the breakfast is awesome the beds are so comfy

free wifi&buffet breakfast

hope that this hotel has a swimming pool for kids,so they can spend time in rainy days

breakfast was a bonus and the kids liked it

breakfast bar was on the small side

bar staff at the hotel's associated gastro-pub (the florence) need to be more welcoming and to

the cocktail bar was good

bar is overpriced

place, great location, breakfast was gorgeous, welcome was lovely and the bar was a gorgeous touch

the breakfast was amongst the best we've ever had, with fab service

breakfast was very nice and so the vibe of the dining area

a lovely cooked breakfast was provided too

great location, excellent breakfast.

good choices on the breakfast and dinner menu and good quality food