staff very nice ,safe secure parking , bar restaurant next door

did not have breakfast, we asked for an early breakfast and agreed to have it at 0730 but there was no one there

lovely breakfast also the following day, you will not go hungry

breakfast is included and served in the restaurant

free parking

another surprise was breakfast, which is simple but very tasty

breakfast was basic but sufficient

we didn't have dinner there, but breakfast was fantastic

breakfast was good and staff very helpful.

breakfast was excellent

a bar to buy coffee

30 and the restaurant was closed the night we were there but the very friendly bar moreno does great menu del dia or homemade

there was no wifi; but, he was on his laptop

blanket as it happens frequently in spain) bathroom - large, enough space to put your toiletries wifi ok staff - nice and helpfull, we have got a map and directions to the points of interest

could never get the wifi to work for us

lovely kitchen to do your own cooking if you want to

parking not on site but very close by

good hotel, great breakfast and staff was super nice and friendly

location, comfortable bed, good breakfast, convenient off road parking, very friendly and helpful

friendly, convenient access to bilbao ferry terminal, good kitchen facilities, very nice host

the breakfast was exceptional, as there were quite a few choices, and everything was fresh

secure parking , great location good breakfast

plenty of choice for breakfast, very clean hotel

great garden for the kids to play, lots of small touches that were wonderful, perfect hostess to meet us - highly

there was a bar restaurant across the road which was very convenient

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

nice hotel. friend and kind front desk service. if more hot food for breakfast will be perfect.

breakfast was a little light, we were'nt late down and it was a bit sparse

breakfast average.

there was a basic but adequate cafeteria bar so, i was able to have dinner

would have preferred the main restaurant to be open, but we did receive a nice bar snack served by a very helpful bartender

the lobby is really cool and the bar served very nice dishes

hotel, large clean comfortable room, good wifi

was spatious with fold down bunks for the kids and comfy beds

hotel was good value for money if you travel with kids

good bar with nice selection of wine ans beer

is a bit of wear and tear in the decoration and kitchen utensils

bit short of kitchen utensils

was good to have a lounge to sit in and full kitchen to cook your own food after a long drive

sized apartment for the price, lovely to have a proper living room and full-sized kitchen

great park for walking our dog close by and really handy having a small kitchen after a long days drive

we ordered room service for dinner, it took quite a while but the food was delicious

for simple access to the spa area

the little spa and breakfast were excellent.

spa was not included when in most hotels it is

the room service pizza we ordered was 35 and it wasn't even the pizza toppings we ordered

the bar was outside and a lovely place to while away

bar next door was pretty good though

can be a bit noisy outside from the bar but with closed windows not an issue

no food available when we arrived 8pm (ish) and bar also closed so nowhere to sit with friends

it is a relaxed place to be except there is not a separate bar - one is served from the reception desk

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

nothing else, no bar or food facility

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

noise at night from the bar near by

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

good wifi

breakfast brunch was worth it for each day

nice clean hotel with free usage of a really good gym down the road.

mini bar price list was missing

room service took almost an hour

24hr reception and bar area an big advantage

also breakfast was plentisome, fresh and very good selection of products

staff were really friendly and helpful, very clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

whole hotel was very dog friendly- staff were excellent and the breakfast and bar area were very well

location and excellent breakfast

- and we also enjoyed the spa and the breakfast

no bar service after 9pm

great gym and spa facilities and fantastic breakfast

great to cool down in though and bar beside it was great which was open til 10pm

breakfast bar had a huge choice of food

great food served in room service for dinner

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

the room service didn't work, even going through reception

good, clean facilities with room service

there appears to be a room service menu but no way to order as reception does not answer calls

great room, free upgrade and free late check out. i really recommend this place.

though basic) in the basement is nice esp after having the delicious meals

guess because of covid) so couldn t eat in / get room service etc

could be softer bar should stay open later for hotel residents and room service should be available until

the restaurant and bar were great, service and food outstanding

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

location and great breakfast!

staff very friendly and kind. lovely gifts in the room for our kids.

excellent staff, efficient air conditioning and wifi

suite perfect for couple with kids or two friends who don't want to share room

hotel in good location with parking garage equipped with ev charging station

nice bed. perfekt wifi.

also i tried to order room service and they only had 2 things available from the menu

very clean room, friendly and helpful staff, nice room service

limited choice in restaurant although room service was good

the rooftop bar and gym is closed, essentially most of the amenities

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

hotel bar was very nice, good drinks and food

great location. fabulous friendly staff. great bar & restaurant next door.

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

the outdoor swimming pool is a real bonus

room service was nice too

swiming pool clean and good and gym is excellent

wifi was slow

wifi is blocking certain network services without giving you upfront or during usage a warning

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

bright and clean room and bathroom with very fast wifi

wifi wasn t working

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

location, breakfast and parking

fantastic location with lovely pintxos bar right next door

spacious room and well equipped gym

especially the gym with complimentary fruit and water

a notable feature, not often found in many hotels, was the fully equipped gym with professional fitness equipment

the old town is right across the street check in time is 12pm no early check in

breakfast is well worth a visit, €23 and you have a buffet and as many cooked options as you

located, clean and modern hotel complete with an outstanding rooftop bar and gym/spa facilities

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

breakfast

the gym hand weights could have a few lighter ones for women

the bed for the kids was not so good and their room lacked air-conditioning

often, there was no one serving at the bar, maybe dealing with room service but annoying when you're trying to get a drink

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

great attention for kids

the swimming pool was not for swimming. it looked like a small pool for kids

location, the comfort of the room

wifi was perfect - and the staff were very helpful and very flexible

th terrace), the bar with good drinks and food, the convenient parking, the very friendly personnel, the distance to

wifi was fast and reliable

we travelled with kids, a small playing area could have been nice

perhaps book spa treatments before arrival?

is only a really tiny thing as we thoroughly enjoyed everything about the hotel but i guess the bar could have been more comfortable, cosy sofas perhaps instead of cafe style seating, but really

spa in house

nice room, great wifi reception

vending machines in the building for coffee drinks and snacks gym and sun terrace on level four which is wonderful place to have your morning coffee abs get some

it contained kitchen, separate shower

facilities like laundry room and gym

good little kitchen

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

it's small hotel with no restaurant, bar only

there was no wine in the bar the first night, but then they

small bar and lounge area

whole experience from early check in, car parking which was essential and sub-basement

there is staff 24/7 and a bar with snacks

wifi was free, but weak, for emails okay

room service is available in case you need it

free wifi, free coffee service

wifi a bit intermittent but no real problem.

an excellent stay with young kids - highly recommended

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

the complimentary breakfast was generous

excellent breakfast and tipps from receptionist; close to main atrractions and metro

the room service menu was extremely limited and needs to be extended for

the room was very comfortable and room service was good value, a varied menu and delivered promptly

full kitchen with sink, microwave, kettle, fridge, dishwasher

the kitchen is really just a corner. not setup for any real cooking.

would have appreciated a few minor additions in the kitchen such as a kitchen knife, chopping board and wine glasses but this was the only negative

kitchen is strip bare of all cooking essentials like salt, pepper, sugar, oil, etc

very kind to ring and say room was ready for early check in

awesome location, friendly staff, smelled really good, great gym, great products

rooftop bar has a great view but could be made more cool with nicer lighting and ambience

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety of

we loved breakfast on the terrace

however, prices at the bar, for room service and for breakfast were ridiculous

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

no residents bar once it is closed

good gym

it has a small gym and sauna

lovely bar terrace where we sat later and had sundowners

garage parking was expensive but included ev charging

bar could have stayed open longer

service, room, breakfast, restaurant and bar and location

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

no room service to order some food

of room service/food options close by

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

friendly staff, early check in, comfortable room. very close to guggenheim museum.

it was very well located, near the guggenheim museum. the room service was also good.

the second time we stayed in this hotel with kids

good to have

room service evening meal choice very limited and not very appealing

secure wifi connections are not accessible with my company laptop

clean room, spacious bathroom, quiet. amazing breakfast. fast wifi. friendly staff.

also, there was the bonus of an ev charger in the hotel car park

space, the facilities were great too, especially the swimming pool on the rooftop

one of the highlights was the beautiful rooftop with a pool and a stunning panoramic view of the city - a perfect place to relax

it had everything we needed - access to a gym, good secure parking, a sushi restaurant attached to the apartment block

pool area closes early at 9 pm. we missed a great sunset! garage a bit pricey .. but secure.

the dreamfit gym is a good option to complement the offer

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

close to bars, restaurants, and shops

eventually discovered a bar that

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

there was a bar where pastries and sandwiches could be bought, but there should be more choice

secure parking onsite

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely maintained

clean, comfy bed, amazing shower, shared use of kitchen.

good place, clean good wifi, room is clean.

kitchen was a little cram but that was not a major issue

we had dinner and breakfast at the hotel, the dining room and bar were nicely

would have been good to have bar service in evening or a restaurant nearby

staff were friendly and the bar area was really comfy, perfect for

stop in the bar as there wasn't any bear on draught

amazing decor, super cozy bar , friendly staff. bus stop right outside but we walked to center.