lack of bar staff

noisy bar next to the hotel which was annoying but we appreciate that is nothing to do with the hotel

bar staff kind of not interested

great choice at breakfast. pool bar meals were nice. entertainment was good.

main bar and every night between 6pm to 8pm a pianist was dominating the place

supervisor who shouted at us for bringing glass vs plastic to the pool, which incidentally the bar staff had given us a kettle & teabags in room would have been nice ( especially given the amt (+) hotel has a beautiful reception and a really lovely bar restaurant and pool area with lovely classy modern furniture (+) the breakfast was excellent and the lunch at the pool bar was (+)not a large hotel, that makes the bar and restaurant area are very comfy (-)only issue in this hotel was the bar staff (+) pool and bar area lovely and chilled out (-) we realised on the day of departure that some items in the mini bar may have been complimentary, would have been nice to have know this at arrival (+) both the restaurant and the bar had a good variety of food and drinks, well prepared and well served

quality adults only hotel, easy walking distance to lots of restaurants

not enough beds round the pool

book a treatment at the spa after trying a few times so i just left it in the end

good selection for breakfast

staff very nice at both the reception, bar and restaurant

of different food available for breakfast, lunch and dinner, and snacks available at the outside bar area

all staff were very helpful on reception and bar staff very good

just a stones throw from the beach and bar and restaurant area

the selection of food and choices was excellent. bar staff very polite and efficient.

it would be an asset to have a bar of some sort .

no bar in hotel. would benefit with a bar on site

(c) the reception bar area seems very under-used

bar facility by the pool

excellent location and fantastic rooftop pool. whent he bar is reopened it will be even better

place staff were brilliant especially tom in the pool bar lovely friendly helpful guy food was amazing and so reasonable

friendly staff - spotless property with nice pool breakfast bar - highly recommend

great walking distance to several attractions, bar and restaurants

a deposit for a towel for the pool, pool opens at 10-18:00 so you have to wait until 10, for the bar you can only pay with cash they don’t accept card

tommy and the bar staff are fab

also had use of the cleopatra palace pool and bar area which was very quiet

from the ladies who cleaned the room, worked in restaurant, bar etc all very helpful and all made you feel welcome

pool bar expensive and not a lot of choice

salad bar was good but sometimes they sneaked meat into things

the variety of refreshments at the poolside bar i thought could have been better

lovely communal areas, friendly pool bar staff

only criticism was, our room was quite close to magic bar and the strip

nothing not to like really maybe the bar shutting at bang on 12 but that s about it

only negative i had was on new years even when we paid 40 euros pp for the open bar and i could not get a bloody mary, my favourite drink, as it was a 'cocktail' and the bars were

ud83dude00 breakfast was great lady on piano at breakfast was amazing staff and food at pool bar fabulous

the piano bar staff wasn't that pleasant

quite a stuffy atmosphere, not enough bar staff so slow and long waiting times

the mini-bar always stocked up with a wide selection

was looking forward to a drink in the piano bar but was told piano was just for show

pool

i left mine in the bar by mistake and had to pay €2 for a replacement

good choice of drinks room was great, 157 right by the pool and bar :) room was a 2 floor duplex, cleaned daily and new towels provided

restaurant could be set out a tad better as people queue around the salad bar so you are not able to get to what you

place to stay with family ud83eudd70 silveo at the pool bar was a nice friendly man

i liked the bar staff when they bought drinks and fruit around the pool, the restaurant manager in the even was

playing muzic to loud at the bar late!

ice for the room at the bar which i was told i could only get a glass of ice and i would have to pay for

pool bar had good selection of food and drinks and the good quality

the pool bar has a great selection for lunch

bar closed at 5:30pm

lovely, bar great, breakfast buffet brilliant, spa amazing and staff were fantastic

loved the snack bar and beer on tap near the pool

apartment was a bit closer to the pool bar / restaurant

food was great, the personnell lovely, always helpful and friendly, espcially bar staff and the mini club staff

katie from the bar who was running breakfast and lunch, absolutely lovely person who made our stay even better,

at bar was v good and prices at bar very good for a hotel did not have to go out night that was very

pros: great friendly staff lovely room with a romantic jacuzzi amazing cocktails on the roof top bar good mix of people from young to old

you have to book a bed on the rooftop for €20 but you get that to spend at the rooftop bar on food and drinks

the rooftop bar and infinity pool make the hotel that extra bit amazing

roof top bar is great, good drinks and nice music at

only get two drinks at bar at a time when we had 5 in our party but some people were served more than

the privilege sun bathing deck with a hot tub and bar for all inclusive

could have explained few details of using restraunt and pool bar using key card but wasnt a major deal

the late breakfast in bar drago could've been brought to the 4 person tables next to the pool (in front of the snack bar)

package - had trouble just walking up to pool snack bar to have a bite to eat- we was told we needed to book a table through an app- when i said i

room keys from working to force us to visit the reception to pay a €10 charge we had from the bar (ordered ice creams and the bar card machine was not working) - we had went out that evening

completely safe with the extra hygiene regulations in place at the hotel, and all of the staff: bar staff, evening staff and day entertainment staff were brilliant and so polite, welcoming and

just one bar no beauty salon but that’s nothing

from reception to the restaurant, the bar team to housekeeping, maintenance to entertainment, everyone was absolutely lovely

well done to everyone from the greeting we received on arrival at reception to the cheerful bar staff , the pool attendants , who organised pool games, and not forgetting the hardworking

rooms are clean & comfortable and all staff in restaurant & bar work really hard

good cafe bar area to

hotel restaurant and the bar menu could be available little longer in the evenings.

l love the bar and

also the pool bar could have served food for a longer time period

outside area very spacious , very comfortable beds , food was good, staff great and bar prices very reasonable

live music in the evening at the indoor bar and live acts by the outside bar

room was a junior suite , it was fab but you could hear the music from the bar next door so an early night wasn’t an option but the bands were always good so that

i liked the swimming pool, the bar at the swimming pool

we really enjoyed the snack bar which provided, burgers, sandwiches, sides etc

a great pool bar with the best cocktails and an amazing crew

great staff at the pool bar always good vibes

pool bar staff are friendly and a good laugh.

good music on the pool bar and excellent bartenders and i really recommend the massage tent (maria) has a magical hands

swimming pool bar close at 6pm

inclusive food/snacks at the pool side bar would have been easier than going inside to eat

no good bar area

have liked the option of kettle rental actually purchased one as couldn't justify 16 euro bar was a bit drab with little or no atmosphere more like a community center or bingo

my hotel i would make sure that i retain these valuable members of my team , and also the tall bar man who's name i forget was such a great laugh and also a great dancer on your stage

-pool bar didnt accept cash

there are snacks between meals served at the pool bar

the bar staff were lovely

pleasant staff especially the blonde haired girl in the bar at night,fantastic breakfast

staff were amazing, from the cleaners to bar staff to the animation team

the bar staff, entertainment team and the restaurant personnel were excellent and the food plentiful

pool area was lovely and pool snack bar food and drinks were fabulous

the bar was reasonable for drinks considering the standard of the place

breakfast, drinks and snacks in the bar are really delicious

when the staff brought round a late morning drink of fresh blended juice, drinks from the pool bar to purchase were great as was the food… we had the nachos and poke bowls, all great… no

the breakfast and bar snacks (poke bowl) were delicious

hotel very clean staff very helpful and prices in the bar were not expensive

can t use the fridge if you haven t ordered mini bar

great pools one very deep and other one suitable for all ages,kids pool on top deck great pool bar where you can get burgers hot dogs pizza chips and lovely cocktails ud83dude0a we were all

hotel , friendly staff , spotless clean , pool area lovely with pool bar and plenty of sunbeds

exellent cousine, we liked the pool&jakuzzi and the pool bar and evening events at the lobby

with the all inclusive package the mini bar and the spa was free of charge

the room included daily free spa access, room safe, mini bar with 16 drinks you choose by yourself on arrival, slippers, bathrobe, sun longer with big

the bar staff ,even the cleaning ladies are so friendly,we loved it

some bar staff were quite rude and unfriendly - and this was in times when it was not even busy.

the location was excellent right across from the beach and close to all bars, restaurants and supermarkets

bar shut very early, restaurant was on the higher price side of things, and the top pool should be

did that and it was amazing) and other expeditions, communal laundry room, table tennis, pool, bar and a restaurant

the sunset view was amazing from both the sunset bar and our balcony

poolside bar closed too early for food

in restaurant and bar

entertainment staff and bar staff first class

the pool bar could of stayed open a bit later.

issues apart from paying a bar bill at reception and being told i hadn't

we used the exclusive roof too terrace which also featured a hot tub and a smal self service bar area which was free of charge

it is also great for adults as they have 2 big pools and a great bar by the pool

it's a fully all inclusive hotel with breakfast, lunch, dinner and a snack bar throughout the day that has lunch style food

have been toilets and a small bar near the jacuzzi

from reception, restaurant, bar to entertainment staff were so nice and friendly

tatiana behind the bar was a lovely lovely little joyful lady who made us smile every time we saw her

our baby to make milk but on the last two days of our stay i was told to get a refill from the bar but i couldn’t because it was tap water

best piña coladas in the sunset bar

it was easier to go to the bar and order drinks ourselves

you have to try the sunset bar for a cocktail to watch the sunset

fabian in reception and fabien in the bar both get special mentions but each and everyone made our stay special

apart from the restaurants, there is a snack bar and several lounges

nice and varied food for breakfasts and dinners, reasonable priced drinks at the bar and restaurant

poolside bar excellent with very friendly staff

pool bar in a nice sunny location

specially want to mention georgina and the other bar personnel was really helpful, always happy

loved the salad and the cocktails at the pool bar

is fantastic brilliant views close to beach approx 150 metres away down steps and numerous bars restaurant all around

we had an excellent view from our room to the pool & sea but noticed the hogging of beds was a regular occurrence

nice pool area

noisy in the night, breakfast could vary more, kids club for youngest lacks slide or a swing set

hotel is amazing for families with kids

all inclusive food around pool bar was lacking in variety

the vip areas are a real nice touch and the adults only sun terrace with it's own bar is

were only bed and breakfast but the breakfast had plenty of choice and we had lunches at the pool bar which were all fresh and reasonably priced

extra charges for pool snack bar for ai customers

not enough toilets on reception and bar floors

snack bar is paid regardless all inclusive

breakfast and bar was great. loved their fita gin, wish i could buy it to bring home.

large advertising screens in bar area spoil the ambiance !

the drinks at the bar were also greatly made and the staff was very nice and fun

everything but maybe need to train some of the bar staff more or get staff for bar only in sone

the bar in the pool was closed most of the days, then you’d need to go to la tosca, which is a little

location all inclusive beach bar well equipped apartments with air con and comfortable

not good room not consistent to photos on web pool bar not good, no consistency in coctail making and too expensive considering low quality breakfast

and when i mentioned to someone in the hotel he said he knew and that i could buy one at the bar ( 3

the room was right next to constant music from restaurant bar over the road.

only thing probably music in the pool bar could have been better ud83dude02

the roof top bar and pool was a bonus attraction too

the pool bar closing at 6pm, then the sun did not get too cool till gone 7pm

only downfall was we had the room directly below the sky bar which blocked out the sun from balcony & the sliding door did not lock, didn’t feel unsafe

another positive factor was the pool bar which has happy hour 16:00pm until 18:00pm, 2

location roof terrace bar bedroom suite restaurant

both the restaurant and the bar staff were first-rate

makes the best cocktails by the way)

hotel great facilities lovely food didn t feel the need to eat elsewhere lovely roof top bar with amazing views all staff friendly and

the two ladies who worked in the sail bar/luigi bar were lovely, as was elias on the adult pool bar

the waiting staff and bar staff were very friendly, helpful and attentive

we thought the choice of food at the poolside bar very good and prices very reasonable

the downstairs bar area where entertainment is held could do with some refurbishing

hours for each sitting), and in between the poolside bar provided good food and drink

by the pool on the bottom level there was a bar that served food and drink, then the dining area for food inside and there was a bar as well

hotel, room, balcony, pool, breakfast, restaurant, bar area, hotel decorations, location,

location g324 was not as good as expected balcony was close to upstairs bar which played music directly onto balcony 10am to 10

good indoor and outdoor bar areas

less lively at night, the bar finishes up at around midnight.

beautiful bar and pool.

are great, i particularly enjoyed the comedy show down in the 'disco' and the live music in the bar area

bar staff could do with more training as we waited a while to be served at table , then they would

hotel staff very friendly with the exception of a couple of the bar staff working at the pool bar who seemed to be quite rude i can only assume because i was

loved both pools but preferred the family one as found the roof top bar a little too quiet and the pools are plunge pools rather than swimming pools

fantastic roof terrace with bar and pool

great pool area, bar access

extremely friendly and as i have due restrictions, the guys in the snack bar were very helpful

the pool bar always had cold food , burgas hot dogs and chips

the karioki bar down the street. a bit loud in the evening.

also unlike previous visit you had to go to the bar to get a drink- no table

everyday the pool bar staff offered everyone a free drink around the pool which was a really nice touch (this was (+) the poolside bar is fantastic, and whilst we chose not to go fully inclusive as we like to explore local (-) be also aware that there re too many bottles in the fridge mini bar and bottles may fall down on the floor (-) bar area was also a bit disappointing (-)order some drinks in bar always asking room number with signature (-)- first of all shelf in shower cabin and bidet in bathroom and strange that the really so good bar in the hall has perfect drinks (+) best buffet food i've ever eaten bar none

there is also an area reserved for kids

room service whilst on all inclusive was 87 euro for breakfast!

kids club the kids loved

reception staff on sat 22nd went out of their way to accommodate viewing of a golf tournament for my son, made his weekend and i was very grateful

pool, pool for adults, jacuzzi and pool on the roof, where you can be naked, spa, tennis, golf, bar with a beautiful pool with the city view for adults only

and our airline left all passengers stranded without accommodation, to the restaurant and bar staff, porters and cleaners

suite was amazing in fact there was nothing to dislike but the icing on the cake is the skyline bar which i don't have words for

while also having spa, rooftop bar and pool area for adults

main bar area was in the hotel lobby and a bit exposed

we were greeted with bar drinks vouchers which were complimentary and water on our first day

the pool has warm water, quality equipment, and a bar next to the pool with a stunning offer of food and drinks

i like that they bring your drink to you when ordering at the pool bar -quiet

was a little far out from restaurants and bars and the bar on site was very quiet

also wish they had made use of the bar on the top floor

superb facilities; great staff; breakfast and buffet dinner superb with great choice; rooftop bar awesome; and great pool

days, broken in the bottom and needs a repaint, i was missing an outside sitting are with a bar like the jardin hotel close by has

th impressive sun set view)

upstairs bar cozy

live music in restaurant and bar

bar drinks prices are pretty high, especially shorts

the hotel has several swimming pools and bar areas

ke g&t) cos it's a 5* hotel

sadly no alchoholic mini bar in the room, but room service could be ordered 24/7

have been better if there was bar service at the pool, rather than have to queue at the

the lunch snack bar section has nice, fast and affordable food

poolside cocktail bar a must visit

evenings were lovely ,great food and service and the bar situation and service were second to non

food at breakfast is great, lunch at the snack bar great and evening meals really good

the tv and mini bar section furniture is beautiful

to the last time, there wasn't enough staff in the pool area, so we had to order at the bar most of the time

it in tenerife these days), very nice pool area (several pools, some of them heated) and pool bar (thanks justin for the drink service), excellent restaurants (thanks ana-maria, luis and jose

the pool was amazing to include the pool staff, room staff, bar staff, and buffet staff.

especially esteban at breakfast he was on point friendly and helpful rikki at beach bar hard working happy and warm ines at reception even called me in uk beige hand to make sure my

limited lunchtime eating options if you are not using the buffet - bar pool food is very good but menu is limited - plaza and beach are not really walkable unless you

there is a good bar across the road and 2 supermarkets near by

we stumbled upon it in an awkward area behind the pool bar

drinks were all good, in the restaurant, in the bar and at the pool

so i walked around and found my spot for the week behind the poolbar

entertainment was enjoyable and the bar staff were lovely, nice to be indoors for evening entertainment too

complex story of a system of vouchers and bar redemption, but when you get to the bar not possible to use if you want two drinks/ luckily not

not in a front) you will not be able to see

some miserable bar and restaurant staff, condition of terra cafe restaurant

also the main bar advertised a different cocktail of the day for each day but it was actually the exact same

a very nice bar and a couple of nice restaurants too

cafe bar so reasonable and great food

nice swimming pool and bar with it

meal served outside the accomodation komplex, all inclusive drinks served only up to 7pm on the bar in the komplex, then on the bar outside the komplex

the reception area could do with a bar or coffee area

cleanliness. layout of the pool and restaurant was very good. the bar was also very good.

service, food , room, swimming pool , bar , music, everything was perfect

the adult only pool bar was delightful to sit in and enjoy the

-facilities modern clean and up to date - entertainment at night fabulous sunset views from the bar where you can enjoy a cocktail or two

a tv in bar to watch football.. supply water with dinner

cockroaches in the outside bar area

enjoyed very much the pool which is overlooking the ocean & as well the sky bar offered a fantastic view as special when we enjoyed the sunset

realize that all inclusive can lead to poor service to those not in receipt of all inclusive

bar food in the restaurant very affordable

the service in the main bar area was a little on the slow side.

it was good all round the bar was excellent staff amazing

during the day the bar was open to buy drinks whilst sitting round the pool, and in the evenings the restaurant serves

the wifi was not working when we got there but the manager kindly let us try their own network, but it

was ok swimming pool area excellent hotel location fantastic, peaceful, quiet

ke swimming pool)

i would suggest to improve the parking because i was always scared to ruin the rented car.

d pool) at the top of the hotel is amazing; just wonderful to sit there with a gin and tonic

the bar

service in pool bar restaurant day 1 was bad. got forgotten.

no nice cocktail bar to use only pool bar as 11 year old not allowed

needs another bar in the eve to stay open later.

bar and entertainment could have been better

to be around kamilla and the staff in the bar and the restaurant is the best experience ever- we just love their dedication and hard work

bathrooms in the room could do with updating. maybe an outdoor bar could be a option.

didnt like the bar set up ans limited snacks through day .

poolside lovely next to sea and no problem getting sunbeds breakfast excellent and a nice little bar within a hundred yards are bars, shops and restaurants the tapas bar is estupendo

snack bar was not great during the night but that’s only you get the midnight munchies like the

the bar lounge area is small and not very inviting

just think snack bar could be opening before midday

big mention for juan ramon for his fine bar skills and attention to detail, his baraquitos are magnificent and also to arturo for his

super friendly bar staff

the mini bar wasn’t replenished once, we had to call daily to be given some cartons of water

the bar with music and great drinks in the

our room was lovely, with a coffee machine, complimentary welcome bar and cava on arrival

complimentary mini bar but with only a single serve bottle of prosecco each and then a couple of soft drinks

) bar shut down the two tv screens

eesy and takes away from fantastic atmosphere)

main bar was not always open

the mini bar offers free drinks and snacks

outdoor music on ground floor bar / pool area

lacking room service poor ie asked 3 times for ice on one afternoon gave up in the end mini bar wasnt replenished at all

as a single traveller sometimes overlooked by the pool bar staff over families.

on site bar and restaurant all fabulous and the staff couldn t have been nicer

the food was delicious, and the facilities from the bar and kids club to pilates and the gym were all fantastic

new quality bar beautiful rooms beautiful facilities 5 star

the bar was a bit over expensive

there was a fully stacked bar and a nespresso coffee machine too, except for milk everything was there:) the breakfast buffet

introduced herself on arrival and made sure we had everything we needed, oscar from the pool bar was pleasant and professional at all times

of the bill was poor , did not itemise the bill correctly on what was charged to the room for the bar for the totality for the stay , i have stay in numerous 5 star villas and paid less for what we

no bar at night for a evening drink and menu needs to change nightly

notwithstanding the hotel being five star, we found the restaurant and bar to be quite pricey and the hotel was quite a way out of the town so if you don't have transport

bathroom very small : door barely closed around toilet

the bar closed at 11 and there was no where available afterwards to have something to drink

indoor pool needs a little clean. mini bar empty.

no bar service in the early evening.

liked the spa and bar and food

in buffet was good selection but always stone cold, pool bar snacks very limited and basic and sporadic what was available no options to get snacks,crisps,

swimming pool, view, garden, flowers, bar terrace, a la cart reataurants

nice food great bar facilities and pool areas lovely

were so friendly and helpful, loved the help yourself during the day at the pool bar for food/ drinks

only beer available after 11 o'clock in the snack bar at the square

like cocktails from pool bar filling like you drink water, completely different taste same cocktails in lobby bar

in the hotel was excellent from reception staff to restaurant staff and bar staff will definitely return had a fantastic

i asked for glasses to our suite, i was told no and to go and get them myself at the bar

choice of music in the lounge bar is excellent

there was a super friendly young bar man beside this pool from argentina so shout out to him

to be provided every day with one bottle of water( and not just on arrival day) and the mini bar to be unlocked ( at least to have some ice cubes) (+) a special shout-out to christofer, javi, and gabbriel, the bar staff, for their exceptional hospitality (+) mini bar was well stocked and replenished daily in the all inclusive package (-)only negative thing we have to say is that the pool-side bar did not make very good drinks (-) the evening bar only had one person taking orders (-) the mini bar was locked which is a bizarre concept (-) in piano bar was great with service and drinks (+)great restaurant & bar staff especially

the breakfast buffet was excellent and being able to enjoy it on the terrace (in february

breakfast very good (self service), bedroom large and well planned

ere is sand on the surface, which potentially makes the court traumatic) wifi in the room is a disaster, but i assume this issue characterizes tenerife as a

the gym and all the facilities undercover parking available so you don t have to hunt for some free spots around

we made our way to the lagoon pool bar and set up camp

we only found this in the evening and in the reception bar area

i also enjoyed the food from the splash bar and of course room service

the rooftop bar at sunset was the highlight of my holiday

amazing pools and room, fantastic views of the sunset and staff were exceptional especially the bar staff rafa and daykel at lago pool

bar staff

for example, the tap water is not drinking water, and they provide you with bottled water in one bar at reception

smoker friendly hotel no smoking areas apart from out the front not allowed by the pool or at bar

6 pools, 4 restaurants and 24h bar sounds good

the receptionist was lovely, the bar staff great

the pool area and bar are great

, good breakfast , the staff both reception and cleaning very good friendly and fun bike locker , bar and tapas

there is also a lovely bar on site with some music, which we did not see or enjoy as we only stayed one night

the outside bar overlooking the kite surfer beach and the red mountain is a must for sundowner drinks

you can ask for hot water from the bar but would have liked to be able to have a coffee or tea in the room

there's no bar in the hotel, and the

restaurant and bar facilities restrictive.

make the awareness/availability of drinks from the bar on the terrace more obvious.

there was a seating area at the reception, but not really a bar where you could have some drinks during the day

haven't tried the hotel restaurant but bar service is open all day between 7am-9pm and coffee is really nice

reception was barely ever open the entire time, so we couldn't use the onsite bar or chat with other guests

kettle, no water

restaurant and bar weren't working so we had to search for other options in the village

s advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact with other

bar and restaurant have not yet opened - essential if you trekk long as there are not so many

there is also no bar, which would have been nice to have a separate bar area to relax in the evening, there was just

no slippers no robes in the rooms no hair conditioner no mini bar bad hair dryer

there was lovely sitting room but a bar would have been a good addition to the facilities.

no bar bit cold in the evening at this time of year

no source of drinking water or water for the coffee maker, other than a trek to the bar area

didn t like the noise at night we tend to turn in early and found that the noise from the bar carried up to our

the hotel is situated, make sure you have a couple of euro's change as you need one for your bar cup which you get back and if you forget towel clips they give them to you at the spa, again

the pool bar only has 2 options for all

closing at 11pm, would have been better if could still sit in the bar and purchase drinks till at least

what suprised us the most was that the water in the pool is heated, also there is very nice pool bar along with the restaurant next door