setting, friendly staff nothing to much trouble, bar service, evening meal and breakfast where all outstanding

we ate in the bar area as we had our puppy but we were well looked after and the staff were very friendly and

was very cold, minus 5 centigrade at night, restaurant, bar and our lovely room alway very warm and comfortable

the decor in bar and restaurant,room lovely, clean and spacious, modern bathroom, peaceful location

rooms not directly above bar so very peaceful

were completely outstanding from the receptionist the bar staff the night porter

food in the bar was outstanding and good value for money

we ate in the bar , which was fine

excellent bar meal and good breakfast

the waitstaff and bar man did their best, so any criticism is not aimed at them, but at the management

arriving back at around 5 pm on our second day we found the bar closed and no obvious means of ingress to the hotel

it was nice to relax in the bar with a pint after a long day

place is in a stunning location, the rooms are really well decorated, the food is brilliant, the bar is well stocked, the locals really friendly- what’s not to like

good locals in the bar made my stay

dining or drinking options, but that wasn't rogers fault as the kitchen and bar staff left during the covid outbreak

our vegan sunday lunch and breakfasts were excellent, and the bar was lovely for an evening pint

we ate dinner in the evening, bar was pretty fully booked and we enjoyed a fresh salad and mussels for starters followed by

excellent food in the bar for the evening meal and a complete breakfast menu

location good- quiet road rooms delightful, pleasant bar & dining room and good food

comfortable well equipped room, nice meal in the bar and a good breakfast

arrived late in the evening and staff were really welcoming and kept the bar open for us till late which was good of them

bar and restaurant area very good and the staff are friendly and hard working

the bar is so cosy and great to have it as dog friendly

down stairs there was a lovely bar and restaurant

really nice decor in the bar area and restaurant

the bar is expensive for soft drinks

great bar food was lovely and great value for money, all staff really friendly very timely service,

hotel has a bar and serves meals but we didnt use this facility as we were travelling around each day

the room and bar areas were very modern and clean

attractive bar and restaurant

bar area nice and cosy, different to what i have seen before

the size of the room.the bar and pub and friendly staff

is the 2nd time we have stayed here, found it perfect for what we needed and have the bar next door which does food is convenient

it had a nice bar and room was comfortable

the fact you could take your dogs with you in your room and in the bar made this so much easier for us

the bar & seating area were comfortable & so was the bedroom

nice location lovely staff nice bar and food

nice bar & restaurant

there is a good bar reasonably priced with offers on drinks on certain

coffee machine in bar not working.

big, clean rooms, nice bar and leisure areas

bar and restaurant were ideal, we ordered some food in the evening whilst our children played table

felt the food in the bar & restaurant was a little pricey for what you were getting

the layout was odd - no cosy bar area jacuzzi off not working but never spoiled our weekend .

great hotel, really comfortable and clean rooms. nice bar area and swimming pool/spa facilities.

nothing to dislike. bar downstairs convivial but as usual fairly costlyud83eudd37

the tables in the bar could of had a bit of a clean, nothing to much though

nice bar downstairs for food and drink and nice comfortable and clean room

unfortunately due to covid the bar and restaurant were closed but room service was available

small bar area.usually croded

without having to write it down), spa and beauty

chel and megan who provided our treatments), bar staff, the lad who made the cocktails which were fantastic, keepers staff who were very

gorgeous marble bathroom and cosy bar for cocktails before dinner

dressing gown in our room was very tatty and also the fact we coukd not get access to the bar due to functions which i do understand will deliver huge profits but nit fair on other paying

beautiful hotel and grounds lovely restaurants and bar first class decor

bar excellent decor

only thing was our room was right above karaoke in bar but it did stop before 11.00pm

nice public bar area and good selection of drinks

the restaurant and bar great, the only small thing was in the room the wash hand basin was small

spacious bar & restaurant

the bar area is all high tables and chairs which were extremely uncomfortable after sitting there for a

which was a shame as bar was very much to our

good bar meal and later live music in the bar

girl that checked us in and also run the bar & served breakfast

location with restaurant and bar on site with good range of meals and beverages to enjoy, easy check-in, friendly staff and dog

great food, rooms and staff were excellent, good beer garden and outside bar as well

friendly bar with a good selection of booze good food

party of people eating in the restaurant, the staff served our evening meal very quickly in the bar

lovely bar with good food. the rooms were spacious.

very central location with lovely bar and lounge

welcoming, friendly, helpful staff, nice bar with a bit of a buzz, good beer, good food, imaginative menu, gorgeous characterful room with a

the room was very comfortable, the bar has great character, and the breakfast was very good

the dining area and bar was warm and inviting with a solid selection of spirits and i was delighted with an amazing

cosy bar and restaurant. food was fab. the owners and staff were lovely. instantly felt at home.

the breakfast was lovely as was the bar meal we had on arrival

bar staff were friendly

wi-fi. bar did not stay open late for residents.

food served in the bar on a sunday evening which is very good

prices for bar and breakfast are reasonably priced and staff were exceptional, the 2 girls in the bar on

had a meal in the bar as restaurant was closed and the service was a bit on slow side

was amazing especially chelsea in the bar who was extremely polite, friendly and professional

friendly reception and bar staff. very helpful and professional.

and staff were lovely and very friendly the rooms were spacious and kept to a high standard, the bar staff were entertaining and good conversations the front off house were very professional and

will stay here again as bar great and good price.

no vending machines to grab a can of coke or a bar of chocolate.

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

lovely bar and restaurant, and the breakfast is delicious and even comes with truffle oil on the poached

restaurant and bar are within walking distance as they are part of the hotel and makes life easier

excellent location - great bar next door - friendly helpful staff

good food, bar and breakfast area within the hotel

accommodation, fabulous hotel clean fresh and everything you need for a stay, beautiful bar and restaurant, value for money and excellent menu , with earlybird specials and sunday lunch

no tissues in room. our room had no towel rail. bed was very low. no bar soap in bathroom.

staff, beautiful bar area and restaurant

the rooms, bar and restaurant as well as friendly staff.

was unusual, the accommodation was in the motel style, the bar & restaurant were in the italian style, very rustic, beautifully decorated and the food was

location yet close to good restaurants and bars

more staff serving in the bar area at busy times

the suite was lovely with a great choice of snacks and mini bar choices too

from shower toiletries in room, service at meals and friendliness of staff and bar staff

the difference being a chocolate fiend suggest allowing repeat guests to have a complimentary bar of chocolate would be awesome if cheeky

the only negative was the bar drinks weren t the best.

mattress and pillows were very firm for my liking and bar selection is limited

dene is walk away its comfy clean a bit maze to find reception but bar has door to reception carpets are nice thick no lift though

very comfortable nice bar area, able to order food in the evening hotel very clean, public areas very pleasant lovely

the bar was small enough for me to feel comfortable to go down alone to have a meal

had a very pleasant stay, even though our room was in the carlton above the spy bar we knew what to expect in reference to some noise, this did not take away from our overall

the mirror secured on the wall at thd other side with no sockets making it hard to get ready but bar that everything was fantastic

i wasn t too bothered by the noise of the bar but i ll sleep through

trip as uber is really cheap, the bussninesses nearby were really busy during the day

is on the main road with all the bars and restaurants next door and walking distance

we enjoyed it so much that we stayed an extra night and enjoyed the live music in the bar on friday night

friendly staff, very comfy beds, good bar prices for drinks

comfort and quietness , going down to the bar and meeting friendly staff, lovely food and

nice bar area, beds were comfy.

the lovely young lady working the bar sunday evening was brilliant company

phoenix bar lovely and

were very friendly and helpful , lovely welcoming place to stay , beautiful reception area and bar

lovely bar too

mostly pretty good, bar a bit expensive

friendly helpful staff both in hotel & in hotel bar bext door

the bar the food and the staff.

good location... very clean, friendly staff, lovely bar area

the bar was open to drink outside with a telly showing the football and the wify was excellent

liked the facility and the bar downstairs , big red button at the bar is a great way for sales

my room was above the bar - very nice bar at that with outdoor heaters

complaints - great hotel and located near to the city centre - staff brilliant throughout - bar facility adequate for our

the breakfast was excellent and in the evening the bar staff supported my every needs

lovely decoration and also that the doors were locked at night and only guests allowed to use the bar area

the breakfasts were filling without being overwhelming, the 24-hour bar is a major bonus and jesmond is a charming area to stay in, quiet but also near enough to the

there was also a bar by reception which we used prior to meeting up in newcastle and on our return late evening

lunch menu in bar limited, no salads

we ate in the bar for our evening meal - my other half had the steak of the day and said it was one of the best

food in the bar was really good

great bar and food.

was perfect as was the breakfast and bar meals

hotel was spacious with very friendly staff and had a decent bar too

the hotel staff, bar and pool table

no bar yet not for familys but clearly states that.

good location for our event at exhibition park. good bar area. just what we needed and clean.

there is a bar with everything you could need

clean and comfortable, lovely breakfast . the food in the bar was great

staff friendliness, excellent breakfast, bar & restaurant menu good and prices acceptable.

no noise at all from the bar so very peaceful nights rest

room, nice bar, great band on in the function room

lovely cosy accommodation, great bar with excellent drinks selection and fabulous menu.

plus- that rare treat- excellent beer in a hotel bar ( it's often indifferent)

staff fantastic, super dog friendly, dog bowls towels and treats in room good restaurant and bar mega breakfast choice

the bar was well stocked and the menu was extensive

the fact our dog was very welcome in the bar area too.

our dog was also allowed to come downstairs into the bar area (not the restaurant) while we ate our

bar & bistro are lovely, food good and great selection for breakfast

really comfortable bed!! very friendly bar staff.

the food bar not being open till 1pm

comfortable room, nice bar showing football, staff very friendly

gary, the bar manager went out of his way to help

great size room. very welcoming staff. superb food and good bar prices.

not enough bar staff - long wait for service

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

bar prices very reasonable and food choices good

plenty of choice on the breakfast bar and a large full breakfast if you preferred

in a club house hotel (lots of party animals and drunks) i arrived to lads getting drunk in the bar and trying to chat me up when all i wanted to do was relax after travelling 7 hours

the bar is situated on the ground floor and the staff were very helpful

breakfast room was very nice with a large breakfast bar and comfy sofa

quiet and nice little bar area downstairs too got a great night sleep was ideal (especially for

bar for a drink, breakfast available in the morning, a fantastic humorous host

woman on reception was lovely and bar staff were friendly and very helpful

the location is fab and the bar below is brilliant.

pillows were comfortable, having a sofa bed was an added bonus, having the kitchen and breakfast bar worked very well , we will definitely be

no bar due to refurb

shark bar downstairs is great, short walking distance to

waiting and bar staff first class

we used the bar where again the staff were very friendly and cocktails were tasty

bar and grill onsite

nice bar

bar food was good in portion size and breakfast buffet was very well stocked with plenty choices to

it's always clean....the bar staff are amazing.... brilliant swimming pool

had a couple of bar meals the fish & chips you had a job to find the fish & the vegetarian curry which was good

nice modern hotel nice restaurant and bar and good breakfast selection as well

meal time in the grill i walked round the bar standing in 3 different places to be served and kept getting ignored by 3 different people

we ate the previous evening in the sports bar and the food was excellent however a special mention should go to

breakfast and evening bar excellent

and affable, special mention to daniel and victoria at reception as well as to the lovely bar staff

there was also entertainment in the bar whilst we were there

spotless, beautiful rooms, amazing powerful shower,great choice at breakfast, bar staff very chatty

there was no mini bar in the room so even for our own drinks we could not keep them cool.

modern hotel , friendly staff , lovely room , huge bed , fab shower , bar area great

the service at reception, restaurant and bar was excellent.

restaurant and bar ambience, staff friendliness, food and drink quality all excellent.

complementary mini bar items

the lobby and bar of the hotel is very stylish and the location is very

a major problem but more of a suggestion: bar / restaurant area was a bit cold in evening - but i did not have a jumper

toilet had basic liquid soap only, there should place convenient size toothpaste, shaving jel and bar soap as well

hardly anything! bar prices were a little high but it's a hotel bar in the city so expected.

and the hotel was clean and the bar reasonably priced

was a little cold in the bar area… but i think the heating might have been on the blink as there were oiled filled

never been to newcastle so the lady behind the bar gave us really good recommendations of what to do in the evening

the customer service was very friendly and bar was well furnished, good value for money

bar hadn't draft beer, the tv was very close to the bed afraid you would knock it off the wall

fabulous location, gorgeous bar and staff, super comfortable bed

room was very clean with a really nice bar area to relax

the bar has a great selection of drinks and are reasonably priced

our room was located right over the bar and we were a little concerned about sleeping

bar area is a

clean hostel with a nice bar and pizza s are lovely

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

foods been great, cocktails on the evening were great, the hotel room was pristine with a mini bar too

good bar and restaurant with pleasant and attentive staff

coffee at breakfast was poor. bar shut at midnight.

wish the bar had stayed open a bit later.

the bar area was beautiful, the room was lovely and the bed was very comfy

bar menu limited, would have liked more choices

room really clean and fresh, nice bar area and excellent breakfast

the bar was open 24 hours and you could get food 24 hours plus the location was great

an issue with a damaged grab bar in bathroom was dealt with very quickly

also, the main bar of the hotel was fab early evening for a cocktail when we first arrived and was bouncing (same

before stayed somewhere who provided free water, orange and choc bar from mini /ar, replaced daily

nice bar too

the bar supervisor was very helpful and very courtesy on our stay

restaurants and bars

bar staff lovely

lovely bar next door

loved the modern feel and the bar downstairs was very trendy with a dj

the decor is so lovely and the bar has really good vibes

was very good from all staff service food drinks location and very helpful could get drinks in bar and take up to room not a

the bar is just beautiful, the staff were really friendly and welcoming

the bar in this place can be a little more expensive than most of the bars in newcastle, but you'd

nice reception/foyer and bar area

fresh pastries, cereals,cold meats cheeses and much more lunch/evening restaurant is the bar and grill dietary requirements catered for and gluten free options available , we opted for

wasn t housekeepers to blame one thing i must say on returning to the hotel we headed for the bar for a drink and unfortunately the queue was nearly to the outside door so went straight to our

on arrival we were given vouchers for a free drink from the bar and vouchers for costa coffee and money off food and drinks, we were not expecting whiowas a

the bar was good value too

great location, clean , good bar selection and top quality staff

handy and bar was open till 2pm for people staying at hotel with security at door was fab and bar was really

the bar closing at 3am

rooms are close to the bar next door so request for a room that s not next to this if you wanted quiet, noise stops

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

the gin bar provides food where we ate a few times

food at the hotel is of a good quality and the bar is well stocked and nice to relax in

lounge bar didn't last long enough

facilities and location are very good. breakfast is nice as is the bar area.

the bar was card only. cash is freedom. we need to still take cash.

guest at the hotel denied access to the roof terrace bar

the rooftop bar was an unexpected bonus with the best views over the town and tyne

the big problem we encountered was not being able to get to the roof top bar ,you hat to pre-book this which is not made clear at the time of booking the hotel and one of

one evening which were disappointing after the quality of food and drinks we had in the redwood bar and the maven

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

there’s a bar downstairs where you can relax on an evening

downstairs bar with pool tables

nice bar with a pool table downstairs

shampoo supplied so you must carry your own, the breakfast was fantastic every morning, and the bar was fun to hang out in

personally i thought it was expensive for one night stay and your breakfast and evening meal was not included

great value, clean good breakfast free parking after 6 pm.

great budget hotel. good staff simple clean and comfortable rooms good breakfast. perfect.

great venue - close to restaurants and water. excellent price and a great breakfast

hotel bar and restaurant was good as well

it's an excellent hotel with a superb bar which is part of gino's restaurant

found at the edge of the quayside, the hotel had a busy bar and restaurant but we couldn t hear a thing in our room which was perfect

the room, very clean, the staff. particularly the staff at bar and restaurant.

hotel has a great location with great views of the tyne and close to the vibrant key side bars and restaurants

dissapointed the bar was closed when we got back 2330

best we have had from any hotel stay ,rooms decent prob due modernising, but ye a good hotel good bar ,good sleep and great breakfast in the heart of where you need to be thank you

the bar area was lovely for an evening drink/ meal

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

customer service, from reception to bar to breakfast staff

group of loud lads in the bar early in the evening that spoiled the ambience for a while

in the bar was slightly slow but the restaurant was closed so it was busy

staff first class.... reception, bar and restaurant

the room was pure luxury, and the complentary free mini bar and sweets was a lovely experience

the bar area downstairs was excellent, a very enjoyable experience

amazing decor, super friendly restaurant and bar staff

the bar staff x x was epic & very accommodating

we loved the decor of the whole hotel. stylish rooms and relaxing bar area.

no noise, incredible facilities, spa and bar staff were wonderful

staff were lovely and friendly especially the bar staff they went above and beyond to help

cal lass libby) to bar staff and breakfast - all superb

friendly staff, rooms was clean and spacious and food was great in the bar area.

reception

the music in the breakfast bar was too loud

staff very friendly, easy car park accessibility, restaurant and bar were great

bar was nice and quiet, amazing restaurant with excellent food and staff

drinks i have bar expensive but to be expected.

bar wonderful, we didnt have breakfast

the bar was a lovely place to sit and it had outside space which would have been great if we d had

all the staff from the manager and reception to the bar tender and maids were so polite and

bar was a lovely area decorated nicely with great choice of beersthefood was excellent

great bar with atmosphere

the lounge bar does a mix of bar meals and light bites - which are tasty

brilliant staff both on reception and in the bar :)

staff on reception were great, staff in the bar too

staff and bar were l9veto sit and relax in.

good value for money, close to city center, nice restaurant and bar around.

hotel bar very expensive but they usually are at all hotels

very friendly bar staff and nice relaxing bar

paying those prices for it super friendly staff aswell verry clean rooms great signal on wiffi bar and drinks are cheap would definitely recommend paying the extra for a river view

staff were lovely, the bar and food area was huge, with great tvs to watch football waiting for my taxi

friendly place lovely clean room a d great full english breakfast and nice sports bar 5* from

location is ideal in summer weather as its just a lovely short walk across the bridge to the main bars on the quayside but the hotel area itself is nice and quiet, the beds are so so comfy and the

was no way you can fault this hotel it has a gym and a bar which is perfectly done oit and the rooms are cleaned to perfection it is the best and most

, nice bar and good and really friendly bar staff

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

loved all the car parking availability too

good bar and breakfast selections

location perfect great bar and food very good comfortable everything that we wanted

the staff were lovely, the bar area and patio were very clean and tidy

well presented accommodation, including the dining and bar facilities

location, bedrooms and the dining/ bar area

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

good to have bar and restaurant within the hotel and room was comfortable with everything there that was

staff were fab, especially the young lad who was on the bar on saturday night, very friendly and chatty

the shisha bar downstairs doesn't sell alcohol but you're allowed to bring your own

on as they weren’t serving food so it was perfect for our group of friends to be in a warm bar with room for the kids to be all together and alcohol and soft drinks were served for the

and the pub was a friendly place with friendly bar staff

food and drink could be obtained in bar downstairs (except on night there was a private function

cosy bar area to sit and chat with a drink

regulars in the bar made us feel very welcome and we had a great night

the drinks are the bar and cheap as was the cost of the room

heels downstairs there is a bar where loud music and a drunk client prevent any rest

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

great bar with great prices, we even received a free drink on checking in