the pool is very nice and the staff if super friendly and accommodating

there was live music in the bar area

due to covid-19 everything was closed in the hotel, such as the pool, restaurants, bar and casino, they always responded to our needs in a timely manner

great staff specially at the bar very friendly

no room service, restaurant squeezed into bar bc

there was no bar to speak of.

a confusion with my reservations and extra charges at the bar area.

you arrive at midnight there is only one person in charge of the bar and the front desk

had a bar with no bartender

the breakfast area looks ok tgere are areas in fro t of the bar facing street where the wall is very damaged by some kind of moisture coming inside

you checked in quicklyand explains everything to you, the hotel lobby has ample seating areas the bar was great for a few drinks to the end of are stay

the bar closes too early 1am

food at bar was kind of expensive

pool bar was closed and pool was full of dead and alive bees

breakfast, i liked the fact that there was a mini bar and you could order something to snack in

i will like for the hotel to have a bar or little restaurant

the bar at the hotel open daily

staff at pool bar was not very friendly.

great staff. great service from front desk to pool bar to restaurant.

some of the outdoor staff at the bar were not pleasant

staff at the bar on the resort were very rude to the people who weren't from puerto rico

pool and bar area-amazing

no bar on the rooftop. loud during the middle of the night on weekends, but that was expected.

rooftop bar was closed during our stay and rose sunset hour was not given, but two glasses of champagne was

the bar will be a great touch & the gym is great

you can watch them make everything if you sit at the bar

the bar staff super friendly

the 24 hour fruit and coffee/ tea bar is now only open during the day.

bar manager was not helpful, he wasn t rude, but he wasn t helpful

excellent service, luxury at it finest and hotel employee at the bar restaurant was unbelievable

food and bar average

had dinner at the hotel bar later in the evening that was excellent

great people, great room, great roof bar with view and a great location in old san juan

bar played music pretty loud into the night

great rooftop bar with awesome small plates.

center of town, lots to walk to, nice room. rooftop bar is terrific.

the rooftop bar was amazing for sunset

decor, staff, tterrace bar overlooking the bay

the breakfast bar was beautiful, and the servers were very good

also, the scrambled eggs on the breakfast bar were the worst that we've ever had

the drinks at the bar are amazing as we’ll get the passion and spice cocktail, thank me later

what an improvement, room was fantastic, bar area great

the bartenders from the wxyz bar were great, quick, and very friendly

food and drinks at the wxyz bar was lovely as well

that it didn't have a proper restaurant. only a bar and lounge area.

the hotel bar and restaurant offer great meals and drinks; breakfast is very tasty and good

it was very clean. the bar employees were very polite.

i liked that there was a coffee bar downstairs

the bar closes early.

pool bar hours

i love the pool floor.. great view and the outside bar and pool snacks

joshua who worked out side at the bar was the best

good location, upstairs bar was nice

super friendly staff, clean and on site bar and restaurant.

roof top bar was excellent. staff was great!

the rooftop restaurant and bar was a wonderful place to go to overlook the city i accidentally forgot a pair of pants in our

first night was a bit noisy, just some drunk people from a bar few building away, but all together it was

staff service above and beyond ud83dudc4d nice location and the open bar was a blast

there are a lot of stairs, so keep that in mind and the free rum drinks at the bar are amazing

free, open bar was wonderful for quick small pick-me-up drinks after hot time in the sun

free open bar was extra nice

24/7 open bar was wonderful

are so welcoming, open bar is a super fun amenity as well as the rooftop

plus the rooms were comfy, location is perfect, open bar is incredible

friendly staff. open bar and rooftop

the bar was the cherry on top

open bar was great

the access to the beach was my favorite part and the food at the bar was delicious

was perfect & the staff was all nice & professional from housekeeping to fd to the bar staff

great bar with a view

the food at the beach bar was great and the staff superb

only one restaurant bar and was expensive

the service was excellent. the rooftop bar was amazing.

roof top bar and grill

from the moment i arrived, javier at the bar was the best

spectacular views from the rooftop bar area

kinda gave up the pool area to accommodate a rooftop restaurant

plus the rooftop bar resturant has the best views in san juan

rooftop bar was a little noisy

the rooftop bar and restaurant overlooked old san juan, and from the top, you could see fort san christobal and

superb rooftop bar and buzzy coffee bar on the ground floor, with restaurant

very convenient to all amenities, rooftop bar was lovely for our pre-concert drinks

outside bar didn t appear to be open , i never asked why but i assumed covid restrictions

i loved the bar area and breakfast and the way that you can order food all the way up until 10 pm

and the bar tender carlos was amazing and absolutely the best

the pool bar was excellent

the swimming pool area was very nice area to relax, the had a bar and music playing, it made the stay a much better experience

super he make sure you had all what you needed for breakfast, now let's talk about alex in the bar who makes the best mojito that i ever had, if you ever stay at hyatt house make sure to try

the bar and market were overpriced, 2 beers came to $22.00

swimming pool to small no bar at the swimming pool.

the bar had great service and the inside/outside seating was beautiful

staff, room, bar service

side and the patio), and live piano on thursday night was fun and invited

the place, the bar down stairs and the roof top bar as well

the bar in the hotel is amazing

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

they are able to give you a $17 daily credit to their snack bar in the lobby

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

the restaurant bar at the lobby

not the hotel's fault, but the area is very noisy. i believe there was a bar beside the hotel.

great crew, awesome restaurant.. bar was great too

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the plunge pool was small but great to cool off after walking around all day

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the pool is clean and not too warm, even in the summer

there as also a bar in the pool

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

hotel is in a good location within walking distance to several restaurants, bars and shopping

location and ambience at the bar on the weekends.

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

was conveniently located near a lot of tourist attractions all the pools was open the bar was an extended plus the drinks and food by the pool was delicious and the staff was very

room view, comfort, pool & bar pool, it's location, and pick up for excursions.

favorite part of the hotel was the swim up bar & the slide

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

wish the bar on the main level was open more ambiance and music

the choco cortes bar in the lobby was a great recommendation

pool is small and there were no stocked mini bars

be cleaned on wednesday the day before check out, there was no toilet paper, no extra towels, no bar soap, no vacuuming and no surface cleaning done to my room as they did before

location, ropa vieja restaurant, fitness center, choco bar cortes

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around the building but location in great you just

staff at the pool bar were not very friendly

lobby could be a bit noisy in the evenings since the bar was located there

staff in the lobby bar were top notched

the pool bar employees service wasn’t top tier

lobby area and bar very festive and inviting

mini bar was never restocked even after i asked them to do so

the bar was way to slow and drinks way to expensive

bar was only open until 6pm

nice location beautiful building pool restaurant bar staff management all very good

of the pool was great, as well as the pool bar staff were extremely helpful

the bar & restaurant service was a little slow

the bar in the lobby is awesome, too, though food service was a bit slow

extremely warm and friendly greeting on arrival, which extended to the excellent service in the bar

site restaurant and bar are great

was the best hotel i have ever stayed, bar none

the mini bar is fully stocked, the rooms are clean and beautiful

for a the infinity pool bar was the best

the staff at the pool, the pool bar and restaurant were excellent.

i understand it's a 5 star hotel, but would like to have the convenience of affordable bar food at least

and professional and the rooms are very comfortable, the linen is of good quality and the mini bar was stocked well

were only there for a night but the pool looked very nice and i liked that there was ample

, sofia, all the front desk and bar staff were very nice and accommodating

rooms were clean and staff from the desk to the bar were friendly and accommodating

location, private chairs and umbrellas for hotel guests, great bar and brunch, rooms are small but beds are comfortable

and the bar was under construction but that’s okay because we were allowed to bring our own liquor

the bar for the hotel was practically on the beach

tificial) and a sandwich with

no breakfast

hot breakfast

the room has a kitchen, air-conditioning, a tv and a private bathroom

breakfast included

brian at the front desk, lynette at the conceirge, jackie, emily and bar staff were fabulous

bar in main lobby and poolside

the swim up bar was great

, we couldn t really enjoy the hot tub there was nothing but kids hanging in it and around the bar area nothing but kids playing around and sitting on the bar chairs

the smell of the rooms, there was no swim up bar and the jacuzzi was being renovated.

everyone was so friendly and helpful!! would stay there again!!!! boat bar was a blast!!

necessarily a dislike, i just wished they utilized their bar more

miss the bar not open

that the bar close at 11

good location in san juan. quaint. friendly staff. nice bar and pool.