due to covid-19 everything was closed in the hotel, such as the pool, restaurants, bar and casino, they always responded to our needs in a timely manner

great staff specially at the bar very friendly

no room service, restaurant squeezed into bar bc

there was no bar to speak of.

a confusion with my reservations and extra charges at the bar area.

were only there for a night but the pool looked very nice and i liked that there was ample

you arrive at midnight there is only one person in charge of the bar and the front desk

had a bar with no bartender

the breakfast area looks ok tgere are areas in fro t of the bar facing street where the wall is very damaged by some kind of moisture coming inside

you checked in quicklyand explains everything to you, the hotel lobby has ample seating areas the bar was great for a few drinks to the end of are stay

the bar closes too early 1am

pool bar and grill were outstanding

cesar, luis, belinda and yirdi at the casino bar were the best

the pool was beautiful and clean, and there is a pool bar where you can get a snack or drink while outside

wish pool bar opened later

the outdoor bar clears really early so we didn t go

friendly staff and a fun bar for dinner, then complementary breakfast and 5 minutes back to flight check in

restaurant bar staff was slow

excellent restaurant and complimentary full breakfast complete with omelet bar and more

very clean, convenient, lots of amenities, breakfast provided, bar and restaurant, outdoor patio

kind and friendly female receptionist very kind and friendly restaurant and bar female

outdoor bar area

the bar and the hotel have music super loud and horrible music playing since early in the morning till

having a patio bar and great food helps give the resort feel

rooms were very noisy as near the pool and bar we had to move hotels as we couldnt get any

room on my second stay was cramp and right outside of the pool and bar area which was extremely noisy and wet from the pool water

they have very affordable bar prices

nice bar and lobby

as described, great location 1 minute walk from the beach, hotel front desk and bar personnel were all super nice

and i wish the lobby bar & restaurant was open later

with breakfast you can add to your room tab and take to go or eat downstairs, which serves as bar too

free breakfast and a 40 dollar credit to use in the bar o restaurant every day of the stay except the day of the check out

juan and josean at the outside bar were great as well as alex

very clean, perfect location and the $40 voucher for the bar was very helpful

breakfast was included , pool was great, bar and coffee shop right across from front desk , room service was on point with new towels if

bar at the pool

was cool, but i wish that the guacamayo bar and grill where more pro active

friendly staff, good bar and food.

i loved the swim up bar in the pool

the pool bar and grill staffed with friendly people who make great burgers & tropical drinks

beach a block a way with chairs and towels, drinks wonderful especially happy hour at the pool bar with music and jacuzzi

the swimming pools and hot tubs were wonderful, and the swim-up bar was really fun

frances, michelle,marisela, mara n bar n restaurant, eric, yomira all excellent n awesome people

i loved the swim up bar , so many pools very beautiful good scenery

beach and pool area; incredibly gorgeous lobby, bar and entertainment area

have changed the menu at the beach club/pool bar and i hate to say it but not for the better

i enjoyed the pool which has a swim up bar and the hotel is right along the beach

jenny at the pool bar was fantastic- she took care of everyone like family

they have nice outside bar with fire pit

the swim up bar and ocean breeze restaurant was a plus and so delicious

also the pool bar service was very slow but the drink was good

there s a rooftop bar that has a great view of the beach and the area

enjoyed being able to leave the beach, grab a few drinks and amazing food from the rooftop bar & grill, go back to my clean suite with beautiful ocean views to a quiet & peaceful nights

awesome rooftop bar & restaurant.

pool was great, restaurant / bar was great, beach was clean and beautiful

the rooftop bar and restaurant views were amazing

there was a bar in the hotel thad had a sign saying it was open and there were people in there, but they said

the pool in the bottom looks like it needs painting time to puts some life to eat a little bar and lights

next block over has a good pizza/sports bar

it was only a short walk to a beach with a nice bar and grill right on the beach

no bar on the pool.

was the best hotel i have ever stayed, bar none

site restaurant and bar are great

the bar & restaurant service was a little slow

extremely warm and friendly greeting on arrival, which extended to the excellent service in the bar

the bar in the lobby is awesome, too, though food service was a bit slow

the coffee was great, decent breakfast, villa was very comfortable and huge

breakfast was disappointing, it consisted of coffee, orange juice

my kids loved the garden out back

tificial) and a sandwich with

the lobby is beautiful and a hot breakfast was included

the hotel's amenities, such as easy access to the ocean and restaurant, bakery and bar next door, added to the overall experience

didn’t like was the bar closed on sundays and mondays… lol that’s not so bad at all

water pressure - shower v disappointing no drinks facilities or bar or mini bar no food facilities when we visited no tea or coffee in room or cold

the little plunge pool was awesome for cooling off

the pool was the perfect size, the help we got from every single concierge was beyond what we

that the bar close at 11

miss the bar not open

necessarily a dislike, i just wished they utilized their bar more

the pool was lovely and the bar was cozy

everyone was so friendly and helpful!! would stay there again!!!! boat bar was a blast!!

there's a cool little restaurant and bar inside on the first floor too

towel bar - half gone

advertise a beautiful restaurant and bar but when you get there they inform you that it is closed permanently

plus the stone and woodwork in the restaurant- bar was impressive

the hotel bar is permanently closed

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there just to get me a drink before close

the only thing i noticed employees speaking loud because the outdoor bar is next to the first floor rooms

loved the restaurant and bar directly on the ocean

resturant and bar were understaffed

chair and i was told that nobody was on duty to handle the chair's price for a snicker candy bar was 3

roof top bar and grill

spectacular views from the rooftop bar area

from the moment i arrived, javier at the bar was the best

the service was excellent. the rooftop bar was amazing.

for some reason there are no glasses to drink from in the kitchenette

nice bar downstairs, gym, coffee shop, helpful staff

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around the building but location in great you just

pool is small and there were no stocked mini bars

location, ropa vieja restaurant, fitness center, choco bar cortes

the choco cortes bar in the lobby was a great recommendation

bar in main lobby and poolside

resort !! bar , pool and ocean !!

, we couldn t really enjoy the hot tub there was nothing but kids hanging in it and around the bar area nothing but kids playing around and sitting on the bar chairs

the smell of the rooms, there was no swim up bar and the jacuzzi was being renovated.

the swim up bar was great

joshua who worked out side at the bar was the best

breakfast was excellent , restaurant and bar also excelent good food and outstanding customer

the bar closes early.

pool bar hours

i wish we got to experience the pool ud83dude14 they was cleaning it and the bar so we had to use the a loft pool but everything else was wonderful

great crew, awesome restaurant.. bar was great too

they are able to give you a $17 daily credit to their snack bar in the lobby

not the hotel's fault, but the area is very noisy. i believe there was a bar beside the hotel.

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

the restaurant bar at the lobby

the pool bar employees service wasn’t top tier

staff at the pool bar were not very friendly

lobby could be a bit noisy in the evenings since the bar was located there

the breakfast buffet is super yummy and the drinks at the bar with juan are so good

staff at the poolside bar and grill were the best

the guy at the bar chayanne

, sofia, all the front desk and bar staff were very nice and accommodating

located on the beach. awesome restaurant and bar with ocean view.

the location was perfect, right on the beach. loved the restaurant and bar downstairs.

rooms were clean and staff from the desk to the bar were friendly and accommodating

great pool area for families and the lobby area with bar and restaurant were super convenient.

the breakfast bar i paid for wasn't worth it at all. never again

and the bar tender carlos was amazing and absolutely the best

the swimming pool area was very nice area to relax, the had a bar and music playing, it made the stay a much better experience

the pool bar was excellent

side and the patio), and live piano on thursday night was fun and invited

the bar in the hotel is amazing

the place, the bar down stairs and the roof top bar as well

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

their bar had random open and closed times and a little expensive

super he make sure you had all what you needed for breakfast, now let's talk about alex in the bar who makes the best mojito that i ever had, if you ever stay at hyatt house make sure to try

swimming pool to small no bar at the swimming pool.

(we enjoyed the bar and food at the hyatt place also

the bar had great service and the inside/outside seating was beautiful

the hotel bar and restaurant offer great meals and drinks; breakfast is very tasty and good

that it didn't have a proper restaurant. only a bar and lounge area.

the bartenders from the wxyz bar were great, quick, and very friendly

restaurants in walking distance pool area is really nice with bar and food beach is 18 minutes away walking or a uber is about 5

food and drinks at the wxyz bar was lovely as well

and professional and the rooms are very comfortable, the linen is of good quality and the mini bar was stocked well

for a the infinity pool bar was the best

the mini bar is fully stocked, the rooms are clean and beautiful

i understand it's a 5 star hotel, but would like to have the convenience of affordable bar food at least

the staff at the pool, the pool bar and restaurant were excellent.

the pool and pool bar were great

property is perfectly located, neat spaces, have a good bar and infinite pool to enjoy this part of the city

the bar was way to slow and drinks way to expensive

of the pool was great, as well as the pool bar staff were extremely helpful

nice location beautiful building pool restaurant bar staff management all very good

one glass of wine at bar was $16

there as also a bar in the pool

hotel is in a good location within walking distance to several restaurants, bars and shopping

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

you can use condado plaza amenities & beach access but our hotel pool & bar was better

was conveniently located near a lot of tourist attractions all the pools was open the bar was an extended plus the drinks and food by the pool was delicious and the staff was very

cool he control the flow people between the beach and a pool very good security feature the bar at the pool was amazing good prices housekeeping really helpful really attention to detail i

wish the bar on the main level was open more ambiance and music

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

favorite part of the hotel was the swim up bar & the slide

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the plunge pool was small but great to cool off after walking around all day

the pool is clean and not too warm, even in the summer

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

the drinks at the bar are amazing as we’ll get the passion and spice cocktail, thank me later

also, the scrambled eggs on the breakfast bar were the worst that we've ever had

decor, staff, tterrace bar overlooking the bay

the breakfast bar was beautiful, and the servers were very good

what an improvement, room was fantastic, bar area great

cruises in port, we could not get a seat for dinner time, although we could have hung out at the bar later in the evening we chose not to

roof top bar was excellent. staff was great!

super friendly staff, clean and on site bar and restaurant.

the rooftop restaurant and bar was a wonderful place to go to overlook the city i accidentally forgot a pair of pants in our

location with a cool rooftop bar that serves excellent mojitos