only disappointment was not having an outdoor heated pool

the hotel are very good and provide a shuttle service twice in the morning and return service twice in the afternoon

food excellent with a great breakfast

fruit, croissants & good selection of madeiran food for breakfast

related botanic gardens) on site, along with a wonderful restaurant and second restaurant at the golf course clubhouse

maybe a little more selection for breakfast, but what was there was great!!

the free shuttle ride to the town was very much appreciated but we also caught the bus to and from funchal

absolutely breathtaking- it s about a 10 minute cab ride into funchal and the hotel offers a shuttle so it s not an issue at a

breakfast best i have had at a hotel in a long time

the food ridiculous breakfast bread and fruit no hotel meal for 4 star hotel strange

the rooms have a kitchenette and there is a basket of supplies to get you started

modern, big sea view studio apartment with large bathroom and well equipped kitchen

the room was large, with really comfortable beds, nice bathroom and even a small well-equipped kitchen

there is an honesty bar and plenty of rooms to sit in to have a drink if you didnt want to sit outside

the staff is very kind and the breakfast is delicious

the spa & indoor pool were very good too

husband appreciated poolside bar service

was a great variety of food for breakfast, but the warm dishes weren't the best

fitness activities, wine tastings, etc

hotel was beautiful and the pool and grounds too

lovely rooftop bar with nice drinks and pool that unfortunately we didnt get to use as the weather was a bit cold

rooms were clean, staff is helpful, nice clean pool with a great view - one side to the sea and other sides to the city and nature

city centre location was fantastic and the rooftop bar with pool was a great find - perfect for some chill time after exploring

didn’t get to use the pool because the weather was not so good but the roof top bar was lovely

breakfast was good, but may be add new/different food every couple of days

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

however, upon loading our laundry into the machine, we were unexpectedly asked to pay for its use and also charged extra for

she gave me coffee, wrote down stuff for me to visit, helped me with my laundry

o folding) which was helpful and i used it twice

great that they have washing and drying laundry service

gym/pool/spa were great

nice addition is that all facilities like gym or spa are included

facilities for swimming and jacuzzi, beautiful views over funchal, very helpful staff, free parking

the spa was wonderful as well as the pool

the hotel is in the hills in a picturesque area and it is well equipped, it has a gym, a wellness part and a swimming pool

have been nice to have a drink or two in the afternoon at the rooftop pool but the bar didn’t seem to be open during my stay however this was maybe due to time of

check-out to leave out suitcases at the reception and we also appreciated being able to use the pool in the afternoon on our check-out day, amazing

plenty of choice fruit also available, large dining room swimming pool on roof fair size with bar available beach towels also available pay £10 euro deposit refunded when towels returned to

was lovely, pool table in the bar and a roof top pool with a great view

hotel bar looked good too

super early check in (thanks again

location, the cozy bar downstairs, reminds me of kaurismaki movies.

great value food served in the bar or restaurant and a lovely morning breakfast

breakfast, but i paid an absurdly small amount for the stay, so much so i thought there must have

breakfast (which was included) was a pleasant surprise: variety of freshly baked goods, cheese, ham

breakfast is nice

location; shop under; breakfast; staff;

great location. good breakfast. fantastic value for money

the breakfast is very basic. no eggs. but with fresh fruits. so a fine start of the day.

good breakfast included fruits nice big rooms

the walk from the other buildings to use the restaurant. lack of wifi in the main buildings.

warmer out side pool haha should warm up nicely for summer though!!!

the pool was also warm and clean

dining was a highlight, especially the extensive and fresh breakfast options

nice view, friendly service, sufficient breakfast, good location, clean, comfortable bed, 3 swimming pools, good price, thank

the parking spaces could also be better esspecially when they have events they dont care about their

t the whole funchal is one big gym if you move

in front of the gardens, bedroom is spacious with large bathroom, panoramic balcony, nice breakfast, vintage interesting elegant building, restaurant is charming

good quiet bar and dining available if you want to stay in the hotel for the evening

can t think of anything unless the gym maybe which hasn t that much to offer.

central location. roof terrace with awesame view, go there after breakfast.

was a little bit difficult to find the parking place, because there are no signs on the building

great variety for breakfast ! someone s always at the desk 24/7. very spacious room.

parking is a bit further away and the parking spaces are a bit small

the offered services were perfect also (free wifi, breakfast and so on) (+)next to the window with a half wall separating it from the bed area) and had good mattresses, wifi and shower, and room for all bags (+) wifi good (+) free efficient wifi (+) wifi was reliable (-) the wifi signal was (+)really friendly and helpful staff, great wifi really high speed and fantastic location (-)wifi at room no. 303 could have been better. (+) quite good wifi (+) my room was very large and comfortable with great wifi and much appreciated air conditioning

fast wifi, big and clean room, good selection of tv channels, air condition

pool and bar area very open

facilities were so good, small rooftop pool and sun loungers a

also very clean and the wifi was very good

luis and the bartender were very nice

great location, really good breakfast and a comfortable bed and room. good parking

perfect, breakfast perfect however it says outdoor pool adult only by end up with kids in the pool

location is excellent; the facilities such as the rooftop pool, the spa, the gym are all superb; and the staff were all very friendly and helpful

you have free parking, amazing full breakfast and a lovely pool deck looking over to

flexible breakfast timings

breakfast was amazing

is very poor throughout the whole territory and by the pool, bar the reception area, but it is understandable, as the site is too big

the facilities were top-notch—the pool was wonderfully refreshing, and the poolside bar served some of the best cocktails i’ve ever had

beautiful garden, great view, excellent breakfast

massages in the spa were excellent

and let's not forget the infinity pool and plentiful supply of sun loungers and parasols

friendly helpful staff, comfortable quiet room, nice breakfast.

was no indoor gym on site and the night clubs across the road were a little too loud on friday and saturday night

great value for money, free pool, whirlpool and sauna, great breakfast and especially nice staff

i like girls from room service - they were nice

view from the room, the public area, restaurants and bar was all fabulous

good pool and spa/gym

the view was great and the breakfast was fab. we ordered room service which was also good.

menu in the pool bar was excellent

i didn't use the gym or eat in the restaurant so can't comment on these

o parking lots in area, but one

which was again very nice, outdoors pools look also great and great view from the rooftop pool breakfast was

staying at the pestana casino park was the icing on the cake

staff were very accommodating. spa and rooftop pool were amazing as well.

the staff in the breakfast room and upstairs in the bar are amazing

our room was spacious and featured a good-sized balcony overlooking the attractive gardens

outdoors, big indoor pool, nice restaurant for breakfast and dinner and attentive service

bit larger garden area around the outdoor pool, and the jacuzzi could have been a bit larger/ hotter

loved that the parking was for free and that we got a free room upgrade

option for some refreshments on arrival in the room, the pool facilities, live piano on the evenings during happy hour, friendly and welcoming staff

were clean,spacious and the beds were super comfortable, room service twice a day with turn down in the evening was a lovely touch

feels like you're at a small resort with lots of restaurants (including fine dining), great pool, spa and bars (+)staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa is stunning and very clean great location just 15 min walk to the centre but a 25 min walk to (-)spa price should be included in stay the jacuzzi could be warmer - always like warm indoor pool was (-)i don t understand why the spa is cost extra for guests? (+) spa facilities were amazing (+) the spa was the biggest i have ever seen

we had a bad experience with one of the room service staff members who was too intrusive

really nothing except quicker delivery of tea at breakfast.

hotel is super clean and very family friendly with lots of lovely restaurants and wonderful room service options too

excellent hotel. magnificent breakfast. luxurious large seawater pool.

close to town, the beautiful park (which has a great playground for kids) view of the sea and the gardens are done beautifully

location with a splendid garden and two nice swimming pools, good breakfast and restaurant quality, the retro look, the parking

wifi connection fluctuated and the vast savoy complex being built behind the hotel could be noisy

it s a very small issue but the wifi could be better.

selection was limited with stale pastries, very greasy bacon and one or two sugary cereals for kids - not what you would expect from the savoy and nothing like the lunch at the hotel which

if travelling with family it would suit older teenage kids

gain access to room service without using the phone

clean, access to the sea via the hotel, salt water pool, good lunch menu on the restaurant, very attentive and friendly staff

not sure why they don t have a 5 star rating - i stayed in the pestana casino which is supposed to be 5 star and it was awful

each morning we had delicious breakfast on the terrave, watchin the sunrise

gym should be open earlier. more available staff at pool bar in afternoon.

the wifi does not extend into the bedrooms and is patchy throughout the hotel.

has all the facilities one expects with a 5-star hotel: gym, swimming pools, room service, bath etc

nor disappointment) and the wifi wasn t that good in our room

they serve dinner only till 9 or 9:30 pm as room service which was very bizzard and wired for a 5 star hotel like this one, although when i

the wifi in the room was nearly non-existent

also the spa facilities

wifi connection poor

food on beach bar is good and not pricy for this category of hotel

very kind and polite to us, also the other lady who speaks spanish and also the boy during the breakfast

maybe bit more choice of breakfast options

good wifi

breakfast was good and a large selection to eat

the hotel's sea view bar is amazing and the staff is friendly

the wifi was not reaching all the room, we only had signal next to the door

the wifi was not very good, the entertainment was non existent.

the slowness of service in the restaurant,room service was the way forward but not ideal

strict about not allowing kids in the hot tub even when it was empty (no adults) and not actually very hot (+) they even had mini housecoats and slippers for the kids (+) the kids liked the games corner and the swimming pools (the company they work with was wonderful and sent over a kindergarten teacher who has two kids herself - our boy was smitten (+) kids enjoyed it a lot and it is a place that i would consider to book again in future (-) kids couldn t use it, so we had to go to outdoor pool which was an issue for us since my partner (-)- the games room (pool table, table tennis and table football) closes at 6pm so nothing for the kids (10 and 11yo) to do after dinner (-)bad internet, we work online so this was not good as the internet keeps dropping signal, so our kids were upset and we manage to do our online work using our 5g mobile internet sharing to our (-)recommended for kids (-) the pools are not heated and it is not very child friendly with kids not allowed in certain pools, e (-)remove kids sweets corner from the breakfast area

the pools are not heated and it is not very child friendly with kids not allowed in certain pools, e

ults only) part of the hotel complex and had an amazing stay

rth to take snorkeling

from receptionist to bar staff and life guard everyone was very helpful and happy

the indoor pool

whole hotel is a bit of a maze and spa needs to be booked in advance

rgin ones for them :-) nice sea view from balcony and during breakfast at the terrace

room had everything you need, including small fridge and tv connected to wifi

ke sure to book early), gym, pool

also the hotel gym and spa area were super nice as well

nice gym, very clean

small kitchen which is big enough to prepare breakfast and a small dinner

the kitchens are decent

the first one, in the bathroom and kitchen, the second one, the bathroom, the third one, in the fridge

small kitchen which is big enough to prepare breakfast and a small dinner

numerous restaurants around also but none as close as there own lovely garden /restaurant with a bar all the grilled food is cooked on the coals within view

hotel, excellent and very helpful staff, outstanding bar staff, located close to the city center, well equipped, amazing

i could still use the poolside after checking out and use the spa facilities to get ready for my flight later that evening which was really kind of them

rooms and public spaces all very clean and felt luxurious to us

hotel had everything we needed - great breakfast buffet, comfortable room, lovely pool areas and spa - we loved it

of gym equipment substandard and not working correctly

the indoor swimming pool was great as too cold for the outdoor pool in winter

charged extra for water at dinner - we paid for breakfast and dinner option, so such a basic thing as water should have been included

superb facilities, location and breakfast.

additionally the breakfast had plenty of options

lovely well appointed room with super view of the garden and pool and a side ocean view .

gym very poor. old hotel, not antique, and there is a difference between those two

delicious breakfast with very good selection

the gym equipment was good and the snooker room and board games were useful for the rainy periods

our breakfasts by the pool were a highlight as were the late night drinks on the balcony

fabulous spa and gym and everyone went the extra mile to make our stay fabulous

could only book a spa treatment and the la carte restaurant on arrival (and it was closed on sundays and mondays so

the beds were uncomfortable, especially the kids sofa bed

would have been great if the menu is changed for breakfast and also salad selection is always same

great place to stay with kids as they enjoyed the swimming pool and food

-- the location is beautiful, the pool and ocean are in competition for your attention

think that the free wifi in the room have to be improved

pool, breakfast

good buffet breakfast

breakfast was great as there was so much choice

kitchenette is poorly equipped

kids) could use the indoor pool and the lady who answered the phone forgot to tell us that the spa is currently under renovations

wifi atrocious in room, beds small, and hard, tv small and outdated, room cleaning not thorough

beach cleanliness gym pool table pool

+ brand new and well equipped gym

the pool, the room

the view from the suite, infinity pool and dining areas is absolutely incredible

breakfast was excellent

quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

d worth the higher price tag)

the infinity pool is amazing

they have just thought about everything! super clean, pool is clean, amazing breakfast!

pools very cold even indoor pool

can recommend the half board option with breakfast and evening meal at the rose garden

the pool area was spotless and the salt water pool excellent for a swim

completed check by offering to go to the back office to collect a welcome drink for us and the kids, we (politely, hopefully

really good breakfast with plenty of options

staff was just fine, great facilities swimming pool and jacuzzi excellent

spacious room with ocean view, king size bed with a topper

soulless amount of very slippery surfaces in pool, spa areas and in shower area in room very dangerous very clean pool but could be warmer

indoor pool, spa and gym where also really nice and brand new

the pool wasn’t heated, but that is a nice-to-have!

one of the showers in the room didn't work, it's not critical but it's not 5 star level and the breakfast is very basic and not up to 5 star level

the infinity pool above the ocean and direct access to swim out to sea was just unbelievable

a very good breakfast buffet is offered in a restaurant that faces the ocean

dining they prepare a birthday surprise for me, with a cake, candle, sweets and juices for our kids and champagne for us, we absolutely love it

working throughout our stay, the water in the jacuzzi was merky, no supervision of the pool with kids jumping in amking it impossible to

pool was clean and great temperature and staff were very helpful when

the view from the balcony! and the rooftop bar has an excellent view as well!

parking space

the parking: very tight parking especially the underground garage.

we didnt have time to emjoy the pool and the gym, but all looks clean and great addition

the prices at the pool bar are quite high.

gym is poor as well, equipment needs refurbishment

there are 2 swim pool's, a gym (basic free weights which is a big +, as seen on the photos attached by the hotel)

gym - there's no gym as is in the picture

nice hotel with good swimming pool and gym facility.

- they don't provide any information

car parking available

beautiful infinity pool also an indoor heated pool and a garden area

decent size gym with all the essentials, sauna and steam room

super buffet breakfast, perfect

small gym, but there's another gym 1 min from the hotel

location, very friendly and helpful staff, lovely choice at breakfast buffet, wonderful rooftop bar, very clean and really comfortable beds, would definitely

i'm also a very fussy breakfast eater and the breakfast at the hotel was very well laid out with plenty of very good

breakfast was good, especially if you order a-la-carte

we made use of the pool multiple times, including drinks and tasty lunches

the pool area is also nice and you have a great view

i particularly enjoyed the swimming pool at this property, and the rooftop pool's stunning views added a fantastic dimension to my

was very poor, sheets too small to tuck in and pillows barely gave any support gym was a laugh, size of a domestic garage with no mat for floor

i will be coming back with my partner and to also do a dual stop over in your spa hotel on porto santo

pool side bar was really nice - great views and great food

the hotel isn t right in the city center, but there is a free shuttle service

there was an excellent choice of restaurants and a very good buffet at breakfast

garden, flowers, garden view, big bed, piano which we can play, pool bar with dinner

choices for breakfast and we particularly liked that there was a chef on site to cook omelettes, scrambled eggs

very good buffet breakfast

pool bar

the water on the outdoor pool is at a perfect temperature and the pool flooring is non-slippery, fabulous for our little

the entire staff, from office to pool bar and dining room was very kind and helpful

st room for massages) have to wait in a queue for

pool was big and the bar makes most delicious cocktails

comfortable, acesible and lovely pool

says that there is a spa and wellness center, but is not

wifi wasn't adequate for remote working and also not secure.

peaceful hotel with huge beautiful botanical garden, 2 exterior swimming pools (+ 1 for kids) with lots of sun beds, 1 indoor pool, 3 restaurants, spa center

pool, breakfast, dinner, spa, tennis court- superb

but some parents refused to abide by the sign and let their kids scream, yell, play, dive in, etc

1 for kids) with lots of sun beds, 1 indoor pool, 3 restaurants, spa center

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

parking

the wifi didn't always work

the restaurant and bar team are commendable for their politeness and engaging personalities

free parking available

as a family with 2 kids ,we really liked everything

pool, spa, room space and balcony, as well as amazing breakfast

sea view from the room - gym very well equipped - breakfast incredibly rich and various - personnel at the reception very

bar at the reception and spa downstairs

the pool has great views, the rooms were comfortable and the breakfast had a huge selection

the gym is well equipped

room exceeded expectations, great location and pool on the rooftop. great breakfast buffet.

room was airy, spacious and great for a couple

indoor pool could be a little warmer.

were open and we were melting inside the room until early hours of the morning when we called room service

special request wasn't possible but it wasn't a big deal and the gym itself is mostly a cardio/core room with a one in all

great breakfast and above all wonderful staff

the breakfast room where you can sit inside and outside is also lovely

really enjoyed the selection of food for breakfast and dinner

breakfast was great

bit expensive snacks and drinks at the buffet by swimming pool (deck) and in the bar in the hotel

view from terrace staff very friendly & helpful excellent food their room service is brilliant i really like the welcome drink idea

hours for the pool inconvenient , spa and gym - open at 8 am, closed at 8pm, breakfast at 7 - it could be earlier; the long breakfast coffee

cute touches every day with a snack left in the room together with room service

e masseuse is well skilled and super friendly)

wifi connection was not great

both the rooftop terrace and the ground level terrace are great for relaxing and suntanning; the pools are not heated but refreshing :) the spa, in addition to a small heated pool, has a finnish

the breakfast, saunas and indoor pool

breakfast, the sauna in the basement, the balcony with sea view, the swimming pool on the top floor

the breakfast was delicious, offering a wide variety from bacon and eggs to cereal and fresh fruit (the

the breakfast, saunas and indoor pool

young chap at the pool/spa was very unfriendly

is very small, and always english breakfast is very poor, i realize that in this context of a gym it is difficult, but it could be a little

as it is an 'adults only' hotel, there is no noise from difficult-to-manage kids

no spa no vacancy for massage

roof terrace for breakfast, we enjoyed the variety of food of the breakfast, we love the swimming pool

breakfast, nice service, big hotel but you dont feel crowded, central, close to a mall, also nice spa with pool, jacuzzi, sauna and gym

the staff couldn’t do enough for us and the breakfast provided was of a good standard

nice pools! the kids loved it!

breakfast, good location with free trips to the center of the city by the hotel bus, and also the spa facilities were very good

the indoor swimming pool was great, my kids enjoyed it a lot

breakfast omelettes are made to order & scrumptious

love the buffet breakfast at the hardin ajuda hotel

breakfast is excellent and the garden are beautiful

friendly, smiling personal, spacious room, personally cooked breakfast

rich and delicious breakfast

think they should suggest more food speciality from the island for breakfast, like typical fruit etc

friendly helpful staff, great breakfast.

walk to funchal city center and to camera de lobos - perfect size of the hotel - no crowds at the breakfast or at the pool - amazing ocean view from the balcony - tasty breakfasts - friendly hotel

easy parking, calm pool area with drinks, no kids around

they let me chill by the pool before my room was ready since i arrived earlier, they suggested places to see around and shop

great location, nice pool with a pleanty of sunbeds, large rooms.

travelled with two teenage kids and we were very happy

the spa area is nice and the jacuzzi positioned toward the

kids menu at the a la carte restaurants was pretty poor and unimaginative (pizza and burger)

on any photos on the website, just a small slide and swings and playhouse but enough to keep the kids occupied whilst you can sit and enjoy a glass of wine in the gardens at sunset

the spa facilities were not big enough to accommodate all the people who could be using them

great little outside bar by the pool in the afternoon with reasonably priced drinks including cocktails

-) daily room service

:) also just an idea for improvement - since it is family friendly hotel - they could make some kids playground area (outside and inside)

the breakfast was massive, and the facilitis great

by the pool they had nice snacks and drinks

the staff was amazing and helpful, there were plenty of things to do at the hotel such as mini golf, tennis, gym, jacuzzi, 4 pools - more than enough, food variety was good

room had seaview and was on lower floor but easy to get to pool etc

cement pool stools

here expecting a relaxing all-inclusive spa getaway, but it fell flat on every promise

daily room service

breakfast was really amazing

hotel is quiet with relaxing sounds of breaking waves :) breakfast was very tasty, with nice selection especially liked their bread and also fruits were

amazing swimming pool

we enjoyed the breakfast as well, very nice selection of available food

for extra charge, the same breakfast everyday, confusion during the dinners - needed to wait at the entrance for table even

the gym only opened at 9am. corridors hot snd stuffy.

excellent location excellent outdoor pool

we really liked the aqua gym classes that were popular with many holiday makers

excellent breakfast very comfortable room quiet in room lovely sea view

good breakfast variety, evening buffet equally good

it s great that there is an opportunity to use the pool when it rains and also the gym

and those evenings at the swimming pool and sauna were excellent

we liked everything, from the varied breakfast, welcoming staff to the great facilities such as the pool, the sauna and the turkish bath

location was off the beaten track. horrible coffee. spa amenities small for the amount of people

managed to get us an early check in which was much appreciated

the staff are very nice the breakfast is lovely the rooftop is

hotel itself was great - large, clean, updated rooms, great continental breakfast, and a rooftop pool and sunbathing area with a view

staff were amazing, hotel clean and bright, lovely pool lots of space to sunbathe

nice swimming pool, great location

set out of the restaurant, as we had to walk through the restaurant to gain access to the bar and restrooms, during time in the pool

a slightly warmer pool temperature would have encouraged me to use that more than i did

a shame that the bar closed so early (5

the rooftop pool and sunbeds were wonderful and the reception staff were so very helpful

the breakfast offered was first class, a fantastic choice and quality of food, and served on the

good parking

enjoyed the pool area with great views and acces to a bar

the weather wasn't great during our stay, but otherwise the pool area would have been a vibe

parking lots in front of the hotel

swimming pool, sauna available for guests

incredible location, big room and excellent breakfast.

unfortunately we didn’t have time to use a swimming pool area facilities

breakfast was delicious and all staff members were friendly and helpful

cocktails in the little bar in the shop looking at the view

the spa and the gym were great too - we had it to ourselves