the pool was out of action for over two days

location, friendly staff, extra large bed, balcony, pool, strong a/c, fan, great view from the room on the 3rd floor

spoke english, no pool bed cushions, elevator looked like out of service for a loooong time across thebridge from

the pool was great. location was good. the room was pretty tight but comfortable beds

we had lots of fun in the pool as well

nice bar area and small pool with plants and seating

there were no top sheets or blankets on a few of the beds, due to ac kids got cold

wifi not working

courtyard with a pool

location is central, clean, the beds were comfortable, the pool the kids loved, good air

laundry is provided with minimum

conveniently, they also run laundry

friendly and helpfull owener and stuff, good location, big and comfortable bed, laundry in house

rooms are located above a laundry service and it shows - all the linens are super clean and nice

owners also run laundry business, so that’s convenient if you need to wash clothes

hotel with pool for family with small kids

good location, clean and fantastic pool area.

we loved the pool, it was clean and a very comfortable temperature

the swimming pool and surrounding area is immaculate

great quiet room. good size, nice bathroom. amazing quiet pool. lovely staff.

i like the facilities, they were awesome, the pool and the amenities are nice.

the pool is too small

they do have a small gym which isn t by the restaurant but by the rooms

location was good, nice pool and view of lake

staff went above and beyond and allowed early check in which was very helpful and amazing

pool stagnant and the internet was slow.

the complimentary breakfast menu should have one more option. not only what was offered.

great location with air conditioning, top quality beds and free shuttle to the airport

is no airport shuttle even though one is listed on here

breakfast is poor and no choice given, you have to order adicional breakfast to get satisfied

they offered laundry and it smelled really good

wifi very strong

the lake, helpful and kind staff, prepared breakfast for us when leaving early, clean rooms, free shuttle

they also did our laundry for a reasonable price

the a/c and wifi

very weak, intermittent wifi, no hot shower

the wifi worked well. i thought the price is good. but now i know it was too high.

air conditioning, wifi and location

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

the room was large and offered lots of space. the location was great. wifi worked well.

the pool is very small but enough for kids to spend some time during hot afternoon hours

the wifi was barely working. the bathroom was a bit tiny.

we even got an early check in which was much appreciated after a sweaty minibus ride

although the pool was small, our kids enjoyed it

great room service. good food. comfy.

but delicious breakfast, super clean, ac in the room, personal was super attentive and nice hans helped me so

location, clean, nicely decorated, great breakfast

breakfast

a little pricey for flores perhaps, but still pretty good value, especially for the breakfast which was amazing

great breakfast, and especially the fresh fruits! wonderful staff!

also how immaculate the linen was, gorgeous fresh laundry smells and clean towels everyday

close to bar and restaurants but not so close to keep you awake just perfect

there is a rooftop area that seems to have a bar but this was closed for refurbishment at the time of our visit

free shuttle to the airport on our departure

central location, very clean, great air con, free airport shuttle for 3+ nights

arrived early had arranged for early check in

wifi not so

quick laundry facilities at a decent price

while the wifi was good in the room, it didn't seem to reach the roof top terrace

great wifi and a jetty across the road so you can just jump in a cool off

location, water refill, laundry, friendliness of the staff though no english....

bar on the rooftop

was a bar upstairs and a speaker with loud music just above my room

nice staff good location and bar on rooftop

the upstairs bar has a great view and a great vibe

the staff were friendly & helpful, they have a laundry service which was same day & good value

the swimming pool is great

lovely decor. welcoming helpful staff. nice food. hot shower. big bed. great breakfast.

breakfast was very good and overall great for the cost

the front desk helped coordinate tuk tuks, and the restaurant had a wonderful breakfast

a beautiful clean facility, with great staff. a good breakfast.

om, pool, restaurant, quiet location) were really great, the staff were definitely the best thing about

the wifi did not worked

the wifi didn't work in the room and the tv channels were fuzzy and one english channel only.

pool was a bit murky

love this hotel wifi was good room was nice and clean staff was friendly eaven free tea and coffee at rezeption

othet guests had troubles with the laundry

wifi was not working a lot

wifi was good

no wifi.

laundry service is very expensive

kids free

only hard part was parking due to the road next to the inn being on a very steep and rocky hill

thanks to underground water systems, the pool is kept cold and always super refreshing

poor wifi in bedroom

pool is small, more for little kids

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so nice

can swim in the lake and use the onsite restaurant or pool facilities

swimming pool was small but luckily we enjoyed swimming in the lake

the pool

outside area seemed neglected: construction debris , loungers were in poor state , pool wasn t in good condition

pool poor

pool is awesome

add to that a really good restaurant with exceptional breakfast

lovely pool and a great open plan restaurant and bar area

given our spanish was very poor - the food at the hotel is really good, nice touch preparing the breakfast boxes too when we had early departures from the hotel - good drinks options too

beautiful location! breakfast was amazing, staff were friendly. cannot fault anything.

very friendly staff; nice little paths around, great pool and restaurant

the rooms are of a high standard and the restaurant and bar are excellent

the pool was not balanced culote related, so the eyes burnt and the flavour was bad

beautiful views of the water, a pool, restaurant and bar and beautiful walking trails around the

right at the laguna serves delicious food, the rooms are clean and spacious and we enjoyed the pool area

you can go see monkeys, swim on the pool, kayak, bike on the property

we arrived pretty early from guatemala city

incredible property. bikes, gym, kayaks, monkeys, pool, private hot tubs , comfy bed, good food

on the lake was magical, the room fantastic, the staff were lovely, the food great, especially breakfast

the standard breakfast is a bit mean - in this category of hotel i don't expect fruit and bacon to be extras

day while we were at breakfast, we were watching monkeys swing from tree to tree in the rainforest that is on the hotel

bar near pool, lots of steps but rides offered if needed

nice staff, clean beautiful large pool

if you are leaving early to go to tikal, they pack small breakfast boxes to go

things i liked about the hotel was the beds were comfortable to sleep in, the pool was clean, and the lake was a perfect place to relax and enjoy the sound of the exotics birds

the room is nice, the view is great, the food is delicious, the pool is stunning and the staff is really friendly

food was great, two course breakfast and three courses dinner

breakfast and dinner is included, you get what is cooked

good food for breakfast

breakfast and dinner included in the room rate is such a good idea as even though they are some

it was really handy having the restaurant and bar on site, and as it closes by 10 you could get an early night without any noise

unless you need to work online wifi in whole region may not good all good

and seperate wifi for different areas

wifi reception was patchy for me.

we didn't have wifi at our house, but that is just a small detail.

wifi was very good as well

room 7 wifi poor

don't have laundry service so we had to walk a couple of blocks to the laundry place

very friendly host, private parking inside the facility. looks brand new. 50 m from the lagoon

wifi quality sometimes good, sometimes not

the secure parking for our car was a plus

strong wifi

private parking was a bonus. staff were very helpful and efficient.

they also offer a laundry service

it provides free parking and very decent wifi