water in the swimming pool should be warmer

location is central, clean, the beds were comfortable, the pool the kids loved, good air

staff were helpful, wifi worked well, it was extremely clean

the wifi was really bad and we could barely load anythihng

good location, private parking

hotel with pool for family with small kids

the pool was great as well for cooling down

would have liked some wifi in the swimming pool area

room was great, pool was great , staff very friendly and super helpful

expectations across the board, great pool area, really good location, super comfortable and best of all the

owners also run laundry business, so that s convenient if you need to wash clothes

rooms are located above a laundry service and it shows - all the linens are super clean and nice

friendly and helpfull owener and stuff, good location, big and comfortable bed, laundry in house

it is part of a laundry

that's because you have to go through the laundry service business part of the building to get to the hotel

wifi was either not working or very slow rooms are outdated and need some work

the pool is too small

staff went above and beyond and allowed early check in which was very helpful and amazing

i like the facilities, they were awesome, the pool and the amenities are nice.

location was good, nice pool and view of lake

the pool was out of action for over two days

parking is a hassle, requiring special logistics and interaction with the staff

the elevator was not on duty and the parking is at a side from the hotel and unattended.

nice room, nice view, nice pool, staff were excellent!

the location and the view with parking available

the breakfast was delicious

lovely pool area, nice rooms and staff really friendly and helpful

a beautiful clean facility, with great staff. a good breakfast.

breakfast was very good and overall great for the cost

the swimming pool is great

hot water wifi didn t reach the bedroom lizard in the bathroom bright lights outside room in hallway on all

no wifi

the wifi worked well

the place lacks in cleanliness and the wifi was weak

wifi only available in the main lobby and even then pretty spotty

noise from the bar next door on friday night was very loud, my room was on that side of the hotel and i had to

internet connection sporadic. bar closed at 10pm

the pool time end at 9 pm

t like that the wifi didn t work that well in the rooms that were farther away from the main front desk

good size room. decent wifi. good value. nice pool. easy walk to the island

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking

secure parking

they only serve breakfast. but it's super easy to find restaurants nearby.

great location, nice pool, clean rooms

parking non-existent

private parking

the parking was limited.

dirty swimming pool, not cleaned

old amenities, the shower head was broken and no hot water. very loud bar in front of the hotel.

wifi worked well too

no wifi connection in the rooms

could hear bar music throughout the hotel, this was fairly okay for us as our room was on the far side, but if

i was confused how the airport shuttle worked, but that's probably on me.

to several factors - our room (#206) was right next to the cleaning crew's room so we had towels, laundry and

staff, very clean rooms (cleaned daily), good shower (with hot water), very nice breakfast (not included in the

they offered laundry and it smelled really good

the lake, helpful and kind staff, prepared breakfast for us when leaving early, clean rooms, free shuttle

breakfast is included and delicious

the wifi connection didn't work very well up in the room but it was fine in the main area.

the interior of the place is so cute and the wifi was good enough to do work

the waiter didn't know and didn't ask in the kitchen

i was awoken by noise from the kitchen and the cafe every morning, including people talking right outside my

we had to get up too early for breakfast, so they provided us a packed meal

is great, we took an apartment which literally had everything we needed, a little closet, a kitchen, a table

good value hotel. nice pool and good wifi. no complaints at all

the common spaces, pool, bar and terrace with lake view are beautiful and comfortable

staff, great breakfast, perfect pool and location at lake

the hotel did not have a kitchenette as advertised (desk guy said,

air conditioning, wifi and location

very weak, intermittent wifi, no hot shower

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

the room was large and offered lots of space. the location was great. wifi worked well.

breakfast was ok but not very big

location, the team are nice and pleasant, they offer you a lunchbox if you miss the breakfast, the pool is cool

wifi when they eventually got it working for us in the room was good

great location! wonderful pool that is lakeside! staff was accommodating and friendly.

we booked our airport shuttle at the reception and all went smoothly

the wifi was barely working. the bathroom was a bit tiny.

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

the free shuttle to the airport is very

although the pool was small, our kids enjoyed it

flores island is rather small and the hotel is convenient to everything- shops, laundry, pharmacy, and restaurants

free shuttle to the airport on our departure

was a bar that played quite loud music nearby which you could hear in the room

i really liked the late check out which allowed us to spend the morning in a kayak on the lake before grabbing

there is also a nice restaurant and bar down below which serves really nice food, and again, is perfect for

nice and helpful staff good restaurant amazing view good wifi and ac comfortable room and

staff was nice clean and tidy good wifi staff helped with lagguge fan worked just enough

weak wifi, microwave not working in the kitchen

marcella is amazing ud83dude09 good value and wifi

room was very clean, strong wifi and slept well just with the ceiling during the hottest days of summer

nice couches to sit on outside room where wifi signal stronger

to help someone else as she did not want to deal with my issue (socks went missing during laundry and she did

great wifi and a jetty across the road so you can just jump in a cool off

wifi not so

the wifi didn't work properly on my computer/phone

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned

had some problems with wifi and water, but the personal there help me to solve them.

also our room had a bar next door but it got quiet before midnight

great views from room, close to evening food market and early check in was very appreciated

wifi connection was not great on the roof top

faster free wifi

wifi worked really badly or not at all

wifi is fantastic

the wifi didn't work in the room and the tv channels were fuzzy and one english channel only.

the wifi didn't work in our room

the wifi did not worked

100q for a 10 minuet taxi back to the airport due to not wanting to leave for the airport at the shuttles

and airport shuttle were handy, the ability to use the pool in another one of their properties was

excellent room service that always included some artistic towel arrangement (swans, flowers, etc) which was

wifi was terrible

airport shuttle organization available

better wifi conection and warm watter in the bath room

othet guests had troubles with the laundry

wifi was not working a lot

no wifi.

wifi a bit patchy but overall pretty good

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

wifi is pretty good, there's hot water and the ac and fans etc all seem new and well maintained

laundry is extremely expensive, wanted 80qs for a small basket, requested 160 because we filled the

kids loved the view, the pool and the lancha to get there

miguel where the hotel is could be bothersome after hours especially if you are travelling with kids and safety

given the hot weather of flores, the swimming pool is ideal, and rooms have air conditioned

wifi worked good, the room was clean, the owner replied to my whatsapp messages almost immediately

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so

the wifi was sporadic at best

were so thankful to be staying at luciernagas where we could float and relax in the lake or the pool instead of

pool poor

there is so much to do- restaurant, pool, kayaks, hammocks, comfy couches and stools by the water

outside area seemed neglected: construction debris , loungers were in poor state , pool wasn t in good

wifi and ac 10/10 working really well

could have had a cleaner bathroom near the pool, but everything else was pretty much perfect!

the pool was a bit small

security and gated parking lot.

it has parking

good off street parking.

have been more helpful, all were great but yaneli was particularly friendly with our questions at breakfast

lovely facilities and pool, friendly and helpful staff and extremely relaxing

breakfast is very good and we had 2 delicious dinners as well

lovely pool and a great open plan restaurant and bar area

staff especially brayam wonderful breakfast, evening meals delicious amazing grounds secluded location but flores

they also have a swimming pool and a very good restaurant

i visited the hotel for work, but i had many problems with the wifi

pool was large and fun for the kids, especially with the overhead water feature

atch out for crocodiles) staff helpful and friendly ( and spoke good english which helped) the kids loved the

the pool was large and warm, hotel provided easy access to towels and drinking water via the bar

we arrived pretty early from guatemala city

my massage at the spa was just ok

exquisite view and pool and food

wide variety of delicious breakfast selections. coffee was exceptional!

we particularly enjoyed the large jacuzzi in the room and the beautiful infinity pool

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

the food they serve for breakfast and dinner are tasty and organic

attractive dining patio with view of lake, nice pool with jungle setting, easy access down to lawn beach at

the breakfast and dinner buffer were excelelent although a bit privy and you have to pay immediately

bar near pool, lots of steps but rides offered if needed

if you are leaving early to go to tikal, they pack small breakfast boxes to go

good food for breakfast

pool was not clean or operational the day i arrived

wide range of free time activities, very friendly and caring host, good wifi, good restaurant (vegan options

all was great can not complain at all, maybe that bar closes at 9pm

deep gravel parking lot that made it impossible for my motorcycle and resulted in it falling over

there is no wifi in the room, the mattresses on the bed are very uncomfortable, we woke up with back pain, the

bathroom detached. parking not close to room. lots of stairs to get to the property

the wifi doesn't reach the rooms.

parking for our car was available, but at some distance

had a car and it was not clear how to access the hotel from the parking lot

girls working at the reception and in the kitchen are not the most welcoming and smiley people, but they will

the only point for some guests may be that in this particular room you can't get wifi as you aren t so close

smoking is allowed inside the restaurant which for us was a bit of an inconvenience and we could

wifi in room didn't work as we were farthest room from the office but we were warned when booking

wifi was good

we didn't have wifi at our house, but that is just a small detail.

excellent bar and cafe with a good menu

and seperate wifi for different areas

great location. friendly staff. good wifi. excellent food. peaceful and quiet.

garden restaurant and bar area like a sort of tropical forest bathing

was very friendly and helpful, room was clean and very comfortable, off-street parking, and the room rate was

wifi quality sometimes good, sometimes not

the bed was comfortable and it's pet friendly

we were able to see it from our room there is a huge kitchen very well equipped that you can use

good location, private parking

and they definitely need to approve the wifi

very nice stsff and free purified water station, and secure parking

wifi didn t reach our room.

wifi was rationed

the wifi connection was very slow. poor lighting in the room and the ac didn't work.