we particularly enjoyed the large jacuzzi in the room and the beautiful infinity pool

we arrived pretty early from guatemala city

wifi didn't work on first night but given that you are in the middle of the forrest, it is

on the lake was magical, the room fantastic, the staff were lovely, the food great, especially breakfast

incredible property. bikes, gym, kayaks, monkeys, pool, private hot tubs , comfy bed, good food

the room first of all, the staff at the reception and at the restaurant, the pool surrounded by the jungle (do

swimming pool room very clean great food

no tea/coffee facilities in room (but there is room service until 8

i visited the hotel for work, but i had many problems with the wifi

the kids enjoyed the

the wifi did not worked

great hotel to stay at in flores. clean rooms with ac and the pool was wonderful.

the pool was a treat on hot days

the wifi didn't work in the room and the tv channels were fuzzy and one english channel only.

the swimming pool was a plus

wifi was weak in the room we stayed in but great on the terrace closer to the router

everything but the wifi

and they let us check in at 6am (with a charge) - big and comfortable rooms - nice shower - good wifi

location strong wifi balcony

100q for a 10 minuet taxi back to the airport due to not wanting to leave for the airport at the shuttles

was very nice and welcoming, let us do an early check in

but delicious breakfast, super clean, ac in the room, personal was super attentive and nice hans helped me so

quaint, clean, lovely staff (especially hans) and a wonderful breakfast that you order from the menu

excellent wifi

i was awoken by noise from the kitchen and the cafe every morning, including people talking right outside my

othet guests had troubles with the laundry

no wifi.

wifi was good

laundry service is very expensive

wifi a bit slow

family, although a bit of a challenge finding his place he met us outside and guided us up to parking, the best

was amazing definitely coming back kids safe but you have to keep eye on the is the jungle

this happened twice, and we were not able to do laundry at the hotel as well as ac and shower going out due to

given the hot weather of flores, the swimming pool is ideal, and rooms have air conditioned

miguel where the hotel is could be bothersome after hours especially if you are travelling with kids and safety

wifi not so

wifi is a bit hit and miss

great wifi and a jetty across the road so you can just jump in a cool off

while the wifi was good in the room, it didn't seem to reach the roof top terrace

wifi

great views from room, close to evening food market and early check in was very appreciated

the upstairs bar has a great view and a great vibe

the staff were friendly & helpful, they have a laundry service which was same day & good value

nice staff good location and bar on rooftop

wifi connection was not great on the roof top

cheap, comfortable and safe place, nice and clean rooms and good wifi.

marcella is amazing ud83dude09 good value and wifi

- wifi could have been stronger

wifi is spotty

arrived early had arranged for early check in

was some noise in our room from the kitchen chimney or ac first day but later in the evening and the other day

it could have been more consistent as we had to send food back to the kitchen multiple times

laundry was done off site and very expensive

flores island is rather small and the hotel is convenient to everything- shops, laundry, pharmacy, and restaurants

stuff, good restaurant, the pool on the roof is small but if there is nobody else, it's still fine

lots of places round about to eat, do laundry and book onward travel

the lake, helpful and kind staff, prepared breakfast for us when leaving early, clean rooms, free shuttle

good wifi, although occasionally the power briefly went out

i was confused how the airport shuttle worked, but that's probably on me.

laundry service wasn t working while i was there (but plenty of others nearby) and there were a

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

air conditioning, wifi and location

the hotel did not have a kitchenette as advertised (desk guy said,

the wifi worked well. i thought the price is good. but now i know it was too high.

good wifi in the room

free shuttle to the airport on our departure

only negative thing i can say is that there is a noisy bar/nightclub near that kept me from sleeping well

was a bar that played quite loud music nearby which you could hear in the room

nice and helpful staff good restaurant amazing view good wifi and ac comfortable room and

were not informed that we can get a shuttle to the airport we took tuk tuk whilst other guest got

rooms were clean and the swimming pool by the lake was something special

great location! wonderful pool that is lakeside! staff was accommodating and friendly.

an excellent hotel right in the center shops and bar and restaurants all in walking distance and overlooking

the bar in the pool was awesome

we did a load of laundry and our clothes came back clean and folded

staff was friendly, and the airport shuttle was included and easily organized

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

were kiddos that monopolized the pool ud83dude04 def not the hotels fault but you seriously couldn t even be

they offered a shuttle to the airport and even though we had to get there a couple hours earlier, we appreciated

the staff, the decor and colors, the free airport shuttle, the swimming pool, the breakfast

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

i like the facilities, they were awesome, the pool and the amenities are nice.

the wifi signal was terrible in room 42 - you had to stand by the door to get any signal

wifi was either not working or very slow rooms are outdated and need some work

location was good, nice pool and view of lake

breakfast is poor and no choice given, you have to order adicional breakfast to get satisfied

the complimentary breakfast menu should have one more option. not only what was offered.

was not a problem for us but you have to keep in mind that you can hear the music from the bar next door until

suggest that in the page should be indicated that all the social areas are not working but the pool

there was an odour of sewer in the pool area.

they prepared breakfast for take away because we had to leave very early. thank you!

wifi worked well too

was great, the location is ideal and also the view, nice breakfast; also the staff was kind to us, i will

the pool was nice.

breakfast was excellent

asked multiple times about the room wifi and later shared that the wifi is only in the public space, i hope that

the pool was great as well for cooling down

the wifi didn t work in my room. but i ve had problems in other places here as well.

expectations across the board, great pool area, really good location, super comfortable and best of all the

wifi did not work in the rooms and only worked sporadically in the courtyard

friendly and helpfull owener and stuff, good location, big and comfortable bed, laundry in house

conveniently, they also run laundry

rooms are located above a laundry service and it shows - all the linens are super clean and nice

laundry is provided with minimum

it s very handy as the place has a laundry

swimming pool

nice room, nice view, nice pool, staff were excellent!

with view on the pool, very clean and good furniture, - including a fridge in the room

very little parking space

location, friendly staff, extra large bed, balcony, pool, strong a/c, fan, great view from the room on the 3rd

wifi worked good, the room was clean, the owner replied to my whatsapp messages almost immediately

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so

the wifi was sporadic at best

better wifi i was trying to complete some work but i couldn t due internet was too slow and

the common area is nice, with a pool and bar in front of the lake

very low parking slot place, and not very convenient

in the booking it change from 4 person to 3 (my son is 11 yrs old) and they didn t honor the 4 breakfast

pool was

hotel with a very nice pool

the wifi did not reach our bedroom at all.

location is central, clean, the beds were comfortable, the pool the kids loved, good air

the wifi is also super spotty which made working from the room impossible

location is central, clean, the beds were comfortable, the pool the kids loved, good air

the only good thing was the air conditioning and wifi

hot water wifi didn t reach the bedroom lizard in the bathroom bright lights outside room in hallway on all

the wifi worked well

no wifi

the place lacks in cleanliness and the wifi was weak

the pool was green so we couldn t use it

were so thankful to be staying at luciernagas where we could float and relax in the lake or the pool instead of

the so called infinity pool is a very small pool and was not very inviting

no gym. the pool was freezing and underwhelming.

wifi and ac 10/10 working really well

better wifi conection and warm watter in the bath room

very nice hotel, friendly service, good breakfast and food in the restaurant

secure parking on site

lovely pool area, nice rooms and staff really friendly and helpful

nice modern design. the parking was easy to use

the hotel is really cool, the rooms are comfy, and the pool looks great.

secure parking

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

parking lot inside and included

breakfast was good, a decent choice served in a nice little seating area undercover pool was great at the end

the pool was a bit small

it has parking

room was clean enough and did the job. parking was secure behind locked gates.

had a great time in the pool and in the lake using the water sport equipment

breakfast was really nice

have been more helpful, all were great but yaneli was particularly friendly with our questions at breakfast

breakfast

the included breakfast was absolutely delicious and gave us the perfect start to our day

the food they serve for breakfast and dinner are tasty and organic

attractive dining patio with view of lake, nice pool with jungle setting, easy access down to lawn beach at

the breakfast and dinner buffer were excelelent although a bit privy and you have to pay immediately

bar near pool, lots of steps but rides offered if needed

if you are leaving early to go to tikal, they pack small breakfast boxes to go

good food for breakfast

pool was not clean or operational the day i arrived

wide range of free time activities, very friendly and caring host, good wifi, good restaurant (vegan options

all was great can not complain at all, maybe that bar closes at 9pm

deep gravel parking lot that made it impossible for my motorcycle and resulted in it falling over

there is no wifi in the room, the mattresses on the bed are very uncomfortable, we woke up with back pain, the

bathroom detached. parking not close to room. lots of stairs to get to the property

the wifi doesn't reach the rooms.

parking for our car was available, but at some distance

had a car and it was not clear how to access the hotel from the parking lot

girls working at the reception and in the kitchen are not the most welcoming and smiley people, but they will

the only point for some guests may be that in this particular room you can't get wifi as you aren t so close

smoking is allowed inside the restaurant which for us was a bit of an inconvenience and we could

wifi in room didn't work as we were farthest room from the office but we were warned when booking

wifi was good

we didn't have wifi at our house, but that is just a small detail.

excellent bar and cafe with a good menu

and seperate wifi for different areas

great location. friendly staff. good wifi. excellent food. peaceful and quiet.

garden restaurant and bar area like a sort of tropical forest bathing

was very friendly and helpful, room was clean and very comfortable, off-street parking, and the room rate was

wifi quality sometimes good, sometimes not

the bed was comfortable and it's pet friendly

we were able to see it from our room there is a huge kitchen very well equipped that you can use

good location, private parking

and they definitely need to approve the wifi

very nice stsff and free purified water station, and secure parking

wifi didn t reach our room.

wifi was rationed

the wifi connection was very slow. poor lighting in the room and the ac didn't work.