swam in the pool, relaxed in the hotel and then they offer boat transfer to flores at no cost

continental breakfast was rather too small, we had to order second one.

add to that a really good restaurant with exceptional breakfast

beautiful location! breakfast was amazing, staff were friendly. cannot fault anything.

late check out, clean rooms

the so called infinity pool is a very small pool and was not very inviting

pool poor

wifi and ac 10/10 working really well

the pool was green so we couldn t use it

there is so much to do- restaurant, pool, kayaks, hammocks, comfy couches and stools by the water

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so nice

leave the car in flores, park at raices restaurant

they also did our laundry within a few hours which was perfect because we only stayed for 1 night

i arrived with my three kids and had originally booked five days but my kids loved it so much we booked more and spent a

laundry is extremely expensive, wanted 80qs for a small basket, requested 160 because we filled the

the wifi was a bit slow at times, but apart from that everything was perfect during our stay.

wifi was good

the showers are good and the guys did our laundry in under 24hours

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

wifi was not working a lot

wifi a bit patchy but overall pretty good

wifi and hot water didn t work

welcome bubbles, pool and view

the only thing the hotel needs is lounge chairs around the pool.

pool is nice

location is fine and wifi works well

nice staff good location and bar on rooftop

the upstairs bar has a great view and a great vibe

was a bar upstairs and a speaker with loud music just above my room

the bar on top has a great view

bar on the rooftop

quick laundry facilities at a decent price

wifi wasn't that great at times and i brought it to their attention, but it seems they did not do

to help someone else as she did not want to deal with my issue

location, water refill, laundry, friendliness of the staff though no english....

the wifi didn't work properly on my computer/phone

arrived early had arranged for early check in

the location was great and they offered a free shuttle to the airport

i really liked the late check out which allowed us to spend the morning in a kayak on the lake before grabbing a

free shuttle to the airport on our departure

amelia was in good walking distance of shops, the community center (watched kids play basketball in the evenings after dinner) and the bakery for early morning coffee

central location, very clean, great air con, free airport shuttle for 3+ nights

wifi could be better for that room.

got sick from undercooked eggs one morning, and the wifi connection sucks in most rooms

the kids loved the rooftop pool, the location was great for walking anywhere on the island, the room

flores island is rather small and the hotel is convenient to everything- shops, laundry, pharmacy, and restaurants

is very noisy - general traffic, motorcycles idling, renovation works in neighbouring buildings, kids with firecrackers, and house parties at 4

very weak, intermittent wifi, no hot shower

the wifi worked well. i thought the price is good. but now i know it was too high.

air conditioning, wifi and location

the room was large and offered lots of space. the location was great. wifi worked well.

good wifi in the room

great breakfast, and especially the fresh fruits! wonderful staff!

breakfast

was very nice and welcoming, let us do an early check in

quaint, clean, lovely staff (especially hans) and a wonderful breakfast that you order from the menu

breakfast was delicious and colorful

laundry service wasn t working while i was there

staff was amazing, early check in, we could leave our luggages at their hotel, hot water, fast internet, comfy bed,

arrived by the night bus, and early check in was available

good wifi, although occasionally the power briefly went out

to several factors - our room

great location, nice pool, clean rooms

pool not well maintained

pricey for guatemala and the breakfast was not very appetizing

the complimentary breakfast menu should have one more option. not only what was offered.

there is no free shuttle, we had to pay; the gym is not working, all 3 machines there are not working, there is just

nice room, nice view, nice pool, staff were excellent!

the pool was great. location was good. the room was pretty tight but comfortable beds

we had lots of fun in the pool as well

swimming pool

with view on the pool, very clean and good furniture, - including a fridge in the room

i like the facilities, they were awesome, the pool and the amenities are nice.

pool and lake view

location was good, nice pool and view of lake

they do have a small gym which isn t by the restaurant but by the rooms

staff went above and beyond and allowed early check in which was very helpful and amazing

was a lovely little place, the rooms are on top of a laundry place and they did our washing for us

search instead for laundry

friendly and helpfull owener and stuff, good location, big and comfortable bed, laundry in house

it’s very handy as the place has a laundry

rooms are located above a laundry service and it shows - all the linens are super clean and nice

the pool was a lovely respite after some 40 degree days and it was well kept

the swimming pool and surrounding area is immaculate

great quiet room. good size, nice bathroom. amazing quiet pool. lovely staff.

hotel with pool for family with small kids

we loved the pool, it was clean and a very comfortable temperature

pool is great, with restaurant and bar

parking worked well and was secure and breakfast and evening meal worked well for us

hotel had the restaurant and bar right outside the rooms and could hear people talking a tv while trying to sleep

kids liked the pool and the room was spacious enough for the 5 of us

the bar was not open at reasonable times

think the little individual houses near the pool looked nice but i did not see inside, our room was disappointing, the shower was a pipe coming

the front desk helped coordinate tuk tuks, and the restaurant had a wonderful breakfast

a beautiful clean facility, with great staff. a good breakfast.

lovely pool area, nice rooms and staff really friendly and helpful

very nice hotel, friendly service, good breakfast and food in the restaurant

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking

very friendly staff; nice little paths around, great pool and restaurant

the rooms are of a high standard and the restaurant and bar are excellent

the pool was not balanced culote related, so the eyes burnt and the flavour was bad

beautiful views of the water, a pool, restaurant and bar and beautiful walking trails around the

right at the laguna serves delicious food, the rooms are clean and spacious and we enjoyed the pool area

you can go see monkeys, swim on the pool, kayak, bike on the property

we arrived pretty early from guatemala city

incredible property. bikes, gym, kayaks, monkeys, pool, private hot tubs , comfy bed, good food

on the lake was magical, the room fantastic, the staff were lovely, the food great, especially breakfast

the standard breakfast is a bit mean - in this category of hotel i don't expect fruit and bacon to be extras

day while we were at breakfast, we were watching monkeys swing from tree to tree in the rainforest that is on the hotel

bar near pool, lots of steps but rides offered if needed

nice staff, clean beautiful large pool

if you are leaving early to go to tikal, they pack small breakfast boxes to go

things i liked about the hotel was the beds were comfortable to sleep in, the pool was clean, and the lake was a perfect place to relax and enjoy the sound of the exotics birds

the room is nice, the view is great, the food is delicious, the pool is stunning and the staff is really friendly

food was great, two course breakfast and three courses dinner

breakfast and dinner is included, you get what is cooked

good food for breakfast

breakfast and dinner included in the room rate is such a good idea as even though they are some

it was really handy having the restaurant and bar on site, and as it closes by 10 you could get an early night without any noise

unless you need to work online wifi in whole region may not good all good

and seperate wifi for different areas

wifi reception was patchy for me.

we didn't have wifi at our house, but that is just a small detail.

wifi was very good as well

room 7 wifi poor

don't have laundry service so we had to walk a couple of blocks to the laundry place

very friendly host, private parking inside the facility. looks brand new. 50 m from the lagoon

wifi quality sometimes good, sometimes not

the secure parking for our car was a plus

strong wifi

private parking was a bonus. staff were very helpful and efficient.

they also offer a laundry service

it provides free parking and very decent wifi