comfortable rooms, nice bathroom, clean towels in the room and at the pool

the breakfast was delicious

lovely decor. welcoming helpful staff. nice food. hot shower. big bed. great breakfast.

offered us free breakfast

a beautiful clean facility, with great staff. a good breakfast.

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking

the wifi is also super spotty which made working from the room impossible

staff were helpful, room was beautiful, pool was refreshing

the wifi did not work in the room

nice bar area and small pool with plants and seating

wifi was nonexistent in our room but not too bad downstairs in the restaurant but there was clearly

the pool was out of action for over two days

spoke english, no pool bed cushions, elevator looked like out of service for a loooong time across thebridge from

location, friendly staff, extra large bed, balcony, pool, strong a/c, fan, great view from the room on the 3rd floor

the pool was great. location was good. the room was pretty tight but comfortable beds

swimming pool

breakfast was terrible (you are only allowed a set breakfast of dry pancakes if included in your

there was an odour of sewer in the pool area.

they're were two pools that the kids enjoyed, but the pool facilities were a bit run down

pricey for guatemala and the breakfast was not very appetizing

suggest that in the page should be indicated that all the social areas are not working but the pool

there is so much to do- restaurant, pool, kayaks, hammocks, comfy couches and stools by the water

outside area seemed neglected: construction debris , loungers were in poor state , pool wasn t in good condition

swimming pool was small but luckily we enjoyed swimming in the lake

no gym. the pool was freezing and underwhelming.

pool poor

meanwhile they're running full time commercial, very busy laundry on the ground

laundry is provided with minimum

owners also run laundry business, so that’s convenient if you need to wash clothes

rooms are located above a laundry service and it shows - all the linens are super clean and nice

was a lovely little place, the rooms are on top of a laundry place and they did our washing for us

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so nice

the staff are friendly and helpful. the pool and garden area are well maintained.1

and well maintained hotel structure, courtyard and pool

the laundry service next door delivered our laundry to the hotel reception

room was great, pool was great , staff very friendly and super helpful

the swimming pool and surrounding area is immaculate

the a/c and wifi

good wifi, although occasionally the power briefly went out

exceptional speedy wifi within our stays in guatemala

wifi very strong

they made us a take away breakfast in the morning as we had such an early shuttle

great location. bars and restaurants around but still quiet. rooms are clean. wifi works great.

the wifi worked well. i thought the price is good. but now i know it was too high.

very weak, intermittent wifi, no hot shower

air conditioning, wifi and location

the room was large and offered lots of space. the location was great. wifi worked well.

the location was great and they offered a free shuttle to the airport

i really liked the late check out which allowed us to spend the morning in a kayak on the lake before grabbing a

free shuttle to the airport on our departure

amelia was in good walking distance of shops, the community center (watched kids play basketball in the evenings after dinner) and the bakery for early morning coffee

central location, very clean, great air con, free airport shuttle for 3+ nights

wifi could be better for that room.

got sick from undercooked eggs one morning, and the wifi connection sucks in most rooms

the kids loved the rooftop pool, the location was great for walking anywhere on the island, the room

flores island is rather small and the hotel is convenient to everything- shops, laundry, pharmacy, and restaurants

is very noisy - general traffic, motorcycles idling, renovation works in neighbouring buildings, kids with firecrackers, and house parties at 4

pool and lake view

they do have a small gym which isn t by the restaurant but by the rooms

staff went above and beyond and allowed early check in which was very helpful and amazing

i like the facilities, they were awesome, the pool and the amenities are nice.

the pool is too small

arrived early had arranged for early check in

the wifi signal was fine and internet was ok

wifi wasn't that great at times and i brought it to their attention, but it seems they did not do

wifi not so

great wifi and a jetty across the road so you can just jump in a cool off

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned from our day trip to tikal

the staff were friendly & helpful, they have a laundry service which was same day & good value

bar on the rooftop

the food was less than desirable but the bar tenders were amazing and fun and always making wonderful drinks

the upstairs bar has a great view and a great vibe

was a bar upstairs and a speaker with loud music just above my room

breakfast is included and delicious

breakfast

was very nice and welcoming, let us do an early check in

great breakfast, and especially the fresh fruits! wonderful staff!

the breakfast was delicious and had a few options to choose from

family, although a bit of a challenge finding his place he met us outside and guided us up to parking, the best view overlooking lake peten itza

thanks to underground water systems, the pool is kept cold and always super refreshing

pool is small, more for little kids

leave the car in flores, park at raices restaurant

wifi is also very poor

the wifi didn't work in the room and the tv channels were fuzzy and one english channel only.

om, pool, restaurant, quiet location) were really great, the staff were definitely the best thing about

pool is nice

the only thing the hotel needs is lounge chairs around the pool.

wifi did not work in my room -- too much masonry

unfortunately the staff lost a bag handed over with the laundry

wifi was good

the showers are good and the guys did our laundry in under 24hours

othet guests had troubles with the laundry

wifi a bit slow

pool is awesome

add to that a really good restaurant with exceptional breakfast

lovely pool and a great open plan restaurant and bar area

given our spanish was very poor - the food at the hotel is really good, nice touch preparing the breakfast boxes too when we had early departures from the hotel - good drinks options too

beautiful location! breakfast was amazing, staff were friendly. cannot fault anything.

very friendly staff; nice little paths around, great pool and restaurant

the rooms are of a high standard and the restaurant and bar are excellent

the pool was not balanced culote related, so the eyes burnt and the flavour was bad

beautiful views of the water, a pool, restaurant and bar and beautiful walking trails around the

right at the laguna serves delicious food, the rooms are clean and spacious and we enjoyed the pool area

you can go see monkeys, swim on the pool, kayak, bike on the property

we arrived pretty early from guatemala city

incredible property. bikes, gym, kayaks, monkeys, pool, private hot tubs , comfy bed, good food

on the lake was magical, the room fantastic, the staff were lovely, the food great, especially breakfast

the standard breakfast is a bit mean - in this category of hotel i don't expect fruit and bacon to be extras

day while we were at breakfast, we were watching monkeys swing from tree to tree in the rainforest that is on the hotel

bar near pool, lots of steps but rides offered if needed

nice staff, clean beautiful large pool

if you are leaving early to go to tikal, they pack small breakfast boxes to go

things i liked about the hotel was the beds were comfortable to sleep in, the pool was clean, and the lake was a perfect place to relax and enjoy the sound of the exotics birds

the room is nice, the view is great, the food is delicious, the pool is stunning and the staff is really friendly

food was great, two course breakfast and three courses dinner

breakfast and dinner is included, you get what is cooked

good food for breakfast

breakfast and dinner included in the room rate is such a good idea as even though they are some

it was really handy having the restaurant and bar on site, and as it closes by 10 you could get an early night without any noise

unless you need to work online wifi in whole region may not good all good

and seperate wifi for different areas

wifi reception was patchy for me.

we didn't have wifi at our house, but that is just a small detail.

wifi was very good as well

room 7 wifi poor

don't have laundry service so we had to walk a couple of blocks to the laundry place

very friendly host, private parking inside the facility. looks brand new. 50 m from the lagoon

wifi quality sometimes good, sometimes not

the secure parking for our car was a plus

strong wifi

private parking was a bonus. staff were very helpful and efficient.

they also offer a laundry service

it provides free parking and very decent wifi