wifi was either not working or very slow rooms are outdated and need some work

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

staff went above and beyond and allowed early check in which was very helpful and amazing

they do have a small gym which isn t by the restaurant but by the rooms

pool and lake view

strong wifi and air-conditioning

excellent wifi

quaint, clean, lovely staff (especially hans) and a wonderful breakfast that you order from the menu

wifi often disconnected

was very nice and welcoming, let us do an early check in

we loved the pool, it was clean and a very comfortable temperature

good location, clean and fantastic pool area.

wifi was very bad and there was a lot of noise from outside

wifi is awful in the rooms upstairs, it does not work at all, you have to go down very close to the

the pool was a lovely respite after some 40 degree days and it was well kept

meanwhile they're running full time commercial, very busy laundry on the ground foorud83eudd26 ud83eudd

rooms are located above a laundry service and it shows - all the linens are super clean and nice

it s very handy as the place has a laundry

owners also run laundry business, so that s convenient if you need to wash clothes

friendly and helpfull owener and stuff, good location, big and comfortable bed, laundry in house

breakfast included was great, it added great value to my stay as it was one aspect of my trip i did

the location was very convenient, the staff was friendly and welcoming, the breakfast was good, and the hotel

breakfast was included and was delicious, with plenty of choice, and although there was no bar you

the location is about 2 minutes walk from the bus station where all shuttle buses arrive/leave

view of the lake, the staff was helpful and the location is perfect since it's right next to the shuttle pick

the location and the view with parking available

location, friendly staff, extra large bed, balcony, pool, strong a/c, fan, great view from the room on the 3rd

are awkward and small, floor was dirty, everything smelled humid, parking lot not taken care off, check in staff

the pool was great. location was good. the room was pretty tight but comfortable beds

swimming pool

the wifi worked well. i thought the price is good. but now i know it was too high.

good wifi in the room

the hotel did not have a kitchenette as advertised (desk guy said,

the room was large and offered lots of space. the location was great. wifi worked well.

very weak, intermittent wifi, no hot shower

loved our stay here, the food, and facilities (room, pool, restaurant, quiet location) were really great, the

wifi and hot water didn t work

wifi did not work in my room -- too much masonry

the wifi did not worked

wifi is fantastic

they're were two pools that the kids enjoyed, but the pool facilities were a bit run down

there is a secure parking lot next to the hotel

there is no free shuttle, we had to pay; the gym is not working, all 3 machines there are not working, there

nice and friendly staff. private parking

was not a problem for us but you have to keep in mind that you can hear the music from the bar next door until

wifi was terrible

shuttles not permitted into town so we had to lug baggage to the hotel

- not sure if there is wifi as it wasn t given to us on arrival or easy to find in our room (we didn t ask

in a room right next to laundry - very loud from very early in the morning communication awful - emailed the

wifi worked great during my entire stay

the wifi was barely working. the bathroom was a bit tiny.

beautiful rooftop with a pool and great views of the lake

they also have a restaurant in front on the first floor, a lounge off of the restaurant and a bar with live

no wifi in the rooms but strong in the lobby and the restaurant.

although the pool was small, our kids enjoyed it

very friendly and helpful staff, great location and nice pool! rooms are clean and comfy.

it has a little swimming pool to refresh with a bar where they make great pina coladas, from where you can

hotel, i asked how much to take us to the sunrise balloon ride and to take us to the ruins after breakfast but

bar & restaurant within the hotel with daily happy hour

we booked our airport shuttle at the reception and all went smoothly

they prepared breakfast for take away because we had to leave very early. thank you!

the kayak service, the pool and the room was big.

breakfast was excellent

pool didn t look as inviting as photos

wifi was unusable (terrible) almost 0 english spoken in the whole place

wifi is not very strong and the bathroom is kinda small

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

relaxed and well located, super clean - our room was cleaned daily, we did laundry and could book a golf cart

the breakfast was great and had plenty of options! also, loved the pool area and sunset views!

we had a misunderstanding with the hotel shuttle from the airport

up in the bar i sat on 3 broken chairs before i could sit on one

the wifi didn't work properly on my computer/phone

wifi not so

it has good wifi, does offer free water (although it s ozone and tasted a bit weird), and on a nice day the

quick laundry facilities at a decent price

wifi is spotty

big room with pretty good wifi and our had a small cute balcony, bed comfy, good location.

marcella is amazing ud83dude09 good value and wifi

nice couches to sit on outside room where wifi signal stronger

- wifi could have been stronger

the hotel is right by the water and has a bar and resto on the top floor

wifi was bad, room was facing to a really noisy street (try to get the lake view rooms instead)

rooftop bar with great views

had some problems with wifi and water, but the personal there help me to solve them.

bar on the rooftop

was ok the first day no parking, the nob from the shower was broken, the air conditioner only work very little

there was a nice bar in the courtyard where you could enjoy a beer surrounded by greenery

the bar was not open at reasonable times

pool is great, with restaurant and bar

the wifi is also super spotty which made working from the room impossible

nice and quiet location. great facilities! i i loved the pool at night, recommended !!

the common area is nice, with a pool and bar in front of the lake

very good breakfast included in the rate

the pool and the view is beautiful

late check out was also welcome

amelia was in good walking distance of shops, the community center (watched kids play basketball in the evenings

a 9/10 rating for wifi

with a little investment it could have been a super rooftop wifi is

landscape from the bar is absolutely incredible

they offered a free airport shuttle when we arrived

wifi only available in the main lobby and even then pretty spotty

no wifi

hot water wifi didn t reach the bedroom lizard in the bathroom bright lights outside room in hallway on all

the wifi worked well

the only good thing was the air conditioning and wifi

wifi a bit slow

the place had a huge room with a great view and great wifi!

unfortunately the staff lost a bag handed over with the laundry

good wifi, great location, comfy room.

wifi a bit patchy but overall pretty good

leave the car in flores, park at raices restaurant

laundry service was ok and relatively cheap, but would not give delicate stuff there

very good breakfast and dinner + nice pool and outside area + bar with drinks, which are available 24/7 + really

when i was there during the week a lot of sound from a bar and barking dogs in the night

poor wifi in bedroom

better wifi conection and warm watter in the bath room

nice modern design. the parking was easy to use

secure parking on site

lovely decor. welcoming helpful staff. nice food. hot shower. big bed. great breakfast.

the pool was a little chilly, but got full sun

the swimming pool is great

wifi worked good, the room was clean, the owner replied to my whatsapp messages almost immediately

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so

the wifi was sporadic at best

were so thankful to be staying at luciernagas where we could float and relax in the lake or the pool instead of

pool poor

there is so much to do- restaurant, pool, kayaks, hammocks, comfy couches and stools by the water

outside area seemed neglected: construction debris , loungers were in poor state , pool wasn t in good

wifi and ac 10/10 working really well

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking

secure parking

could have had a cleaner bathroom near the pool, but everything else was pretty much perfect!

the pool was a bit small

security and gated parking lot.

it has parking

good off street parking.

in the jungle with nice and spacious cottage, great common areas and very good breakfast:) good wifi

pool was large and fun for the kids, especially with the overhead water feature

quiet, stylish and on-site parking.

i personally didn t like that there was no self service laundry

had a little trouble connecting with wifi but the staff resolved the problem professionally and efficiently with

lovely pool and a great open plan restaurant and bar area

the spa was nice but the massage was not professional rmt just a relaxing massage

continental breakfast was rather too small, we had to order second one.

breakfast is very good and we had 2 delicious dinners as well

the spa is also excellent- the chocolate massage was one of the best massages i have had

we arrived pretty early from guatemala city

my massage at the spa was just ok

exquisite view and pool and food

wide variety of delicious breakfast selections. coffee was exceptional!

we particularly enjoyed the large jacuzzi in the room and the beautiful infinity pool

especially considering they were 100% occupied, no general manager, pool dirty, huge issue with menu, as they

100% occupied, no general manager, pool dirty, huge issue with menu, as they only had one two breakfast choices

the food they serve for breakfast and dinner are tasty and organic

attractive dining patio with view of lake, nice pool with jungle setting, easy access down to lawn beach at

the breakfast and dinner buffer were excelelent although a bit privy and you have to pay immediately

bar near pool, lots of steps but rides offered if needed

if you are leaving early to go to tikal, they pack small breakfast boxes to go

good food for breakfast

pool was not clean or operational the day i arrived

wide range of free time activities, very friendly and caring host, good wifi, good restaurant (vegan options

all was great can not complain at all, maybe that bar closes at 9pm

deep gravel parking lot that made it impossible for my motorcycle and resulted in it falling over

there is no wifi in the room, the mattresses on the bed are very uncomfortable, we woke up with back pain, the

bathroom detached. parking not close to room. lots of stairs to get to the property

the wifi doesn't reach the rooms.

parking for our car was available, but at some distance

had a car and it was not clear how to access the hotel from the parking lot

girls working at the reception and in the kitchen are not the most welcoming and smiley people, but they will

the only point for some guests may be that in this particular room you can't get wifi as you aren t so close

smoking is allowed inside the restaurant which for us was a bit of an inconvenience and we could

wifi in room didn't work as we were farthest room from the office but we were warned when booking

wifi was good

we didn't have wifi at our house, but that is just a small detail.

excellent bar and cafe with a good menu

and seperate wifi for different areas

great location. friendly staff. good wifi. excellent food. peaceful and quiet.

garden restaurant and bar area like a sort of tropical forest bathing

was very friendly and helpful, room was clean and very comfortable, off-street parking, and the room rate was

wifi quality sometimes good, sometimes not

the bed was comfortable and it's pet friendly

we were able to see it from our room there is a huge kitchen very well equipped that you can use

good location, private parking

and they definitely need to approve the wifi

very nice stsff and free purified water station, and secure parking

wifi didn t reach our room.

wifi was rationed

the wifi connection was very slow. poor lighting in the room and the ac didn't work.