fireplace didn t work as expected and all the smoke came out into the cabin and we stayed up

kitchen supplies are not sufficient, there were no decent pans to cook some food

bike and went for a good ride to enjoy nature outside the property and came back to have a great breakfast

the views, breakfast, weather so cozy in the room. the staff

rooms were adequate. breakfast was good. great view.

secure parking. comfortable beds. gorgeous view with delicious breakfast.

said it had a restaurant but that s only open for breakfast only option for food was the staff offered to

breakfast was somewhat limited, but freshly cooked and plenty of it

there was very good wifi and my room even had an ethernet hookup

they offer sufficient parking for 4 full sized cars (plus some extra room for a couple more motorcycles if

check was being made on us at the check-out, under the argument that they had to review the mini bar, when there

from the revolving restaurant to the amazing rooms and very comfortable beds, to the delicious breakfast and

there was a denny's next door which made a good breakfast stop for us before we went to the airport

the room keys didn t work in the gym and pool areas.

there is literally nothing on the building, only a tiny pool without bar o staff

wifi signal was good

room had mold, no ac or wifi as advertised

kitchen was super dirty

along with all this, we also had to park the vehicle in a separate parking garage even though there was plenty

and the three flag restaurant in the hotel had very nice food and accommodating staff, we had room service and

good parking space

check-in area / restaurant & bar on the sixth floor are very nice, with amazing views (although confusing to

breakfast buffe and city views

good gym

staff was so rude and not very welcoming, they didn t explain how the parking works and we had to pay it

wifi signal didn't reach my room

no wifi in my room

breakfast really good

with small kitchen dining area

breakfast and rooftop was great, nice room and central courtyard

many cozy spots in the garden and the rooftop cafe where you can easily connect to the reliable wifi

the rooftop bar was a great touch, we got there around 12 pm and just hung out at the bar until we could check

lovely gardens, quiet location, safe parking inside garage, clean & spacious room.

on the type of traveler you are, but they do room service every day

the breakfast was very basic and same every day, fried eggs, with 2 pieces of plantain

hotel is cute, romantic and excellent breakfast each morning

breakfast needs more variety

breakfast doesn't open until 7pm, so we couldn't have it before leaving to airport

location. breakfast

parking, very close to the real downtown (in terms of restaurants, shopping, etc)

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the

for kids - there is a pool, swing set, and laundry available

was close to the pool and i was noisy during the day as i could hear many people talking

very clean. loved it had a full kitchen. couldnt enjoy it due to short stay.

are great, location is safe and walkable to the location shopping centre, lovely staff great gym

food casino your shops everything love it . perfect

physical credit card, they didn't understand how difficult was to my wife walk from front desk to parking twice

that canceled our ability to sign to our room in the restaurant and laundry

middle of an area where you can find anything from food to shopping lovely dance evenings in the bar

room service made us sick

parking lot could be better

clean, spacious nice view to the city the staff very nice friendly and helpful, nice swimming pool and big

breakfast was not included with our reservation.

and 2 queen beds that weren’t stuck to the walls so we could push them together for our kids

no bar at the rooftop, would be nice!

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

everything else at the hotel was excellent, staff, room size and amenities, rooftop pool was amazing, nice

the wifi could be intermittent

parking lot was full, even though there was arrangement to park at parking lot of other hotel

staff was friendly and helpful, and breakfast was delicious

wifi didn t work in the rooms that were farther from the reception, there were 3 breakfast

restaurant not available in the evening ambience in bar area not great

wifi terrible and desk staff didn t d ok anything

friendly staff, comfortable room, delicious breakfast.

the pentry in the room was lacking kitchen appliances, not even a spoon for the coffee

gym is locked unable to access

weren t any glasses or silverware in the kitchen which seems odd since there is a full

that it s pet friendly and it s only 10 dollars a night

the rooms are nice sized apartments with a nice kitchen area

too fancy. hard to figure out restaurant options with kids and pricing.

parking makes it really convenient

i was frustrated that the free shuttle advertized was not easy to get

excellent hotel. great food with room service. everything was world class.

room is clean, spacious and comfortable

own kitchen is nice and the stuff was friendly and helpful

cold pool, how about a solar heater?

6 barely has a table to work in the room and it is right by the reception so every time someone walks

also, the kitchen in the apartment could use some basics like salt, pepper, and oil

on the season we were there sitting by the pool is very nice doesn't matter if it's morning or night time

it was a big plus for me that they had a shuttle service to the airport as early as 4:00am

free shuttle to airport whenever you

the airport shuttle service was on-time and convenient

free breakfast, & entertainment

the property provided free shuttle service and prepared breakfast for us at 3

close to the airport. clean. wifi. transportation.

the roof is a lovely spot to relax with good wifi

everything except i had to leave so early i wasn't able to have the breakfast

breakfast was just excellent and the staff were very kind

not much. they have wifi and breakfast and hot water. feels like you re staying with family

great wifi, i was able to stream netflix, no problem

attention to detail, very cute cat roaming around, good breakfast, private and secure area and parking (only 1

i was able to get a secure parking space for my car and was allowed to come

the included breakfast was delicious, the staff was super sweet and the cats were super

excellent breakfast, wifi and 2 mins away from the airport

very secure parking and area overall (gated community)

parking area secure

the shuttle service is included

value for money- airport shuttle is free, room was clean

friendly service and early check in. close to airport and free shuttle service at 5am!

the staff was polite and friendly, the beds were comfortable and they served good breakfast

strong (not necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have

and location is perfect, close to the airport and shops to get breakfast or other supplies

all using the same restroom, no hot water to take shower, not private room (not door locks) breakfast so bad,

coffee in the morning, wifi was useful, offer taxi for 10 usd to the airport (uber 2,50$)

not everyday cleaning the rooms the breakfast could be better

breakfast was delicious and receptionist at check-in offer to bring breakfast to our room at not

free breakfast was fine. staff very helpful even if they didn't speak much english.

found the hotel kitchen staff to be a bit problematic; when i asked for breakfast with still 15min to go - the

found the hotel kitchen staff to be a bit problematic; when i asked for breakfast with still 15min to go - the

no wifi in the room, not given a key to get in and out so was effectively locked in

the wifi signal also didn't make it to my room

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

a sign would be nice, so i could find the property. the parking situation is limited.

rooftop pool, safe, clean, staff very accommodating

they provide a few options for breakfast

the breakfast in the morning was much appreciated and good-tasting

good basic guatemalan or american style breakfast.

also a lovely breakfast

breakfast, shower and bed

staff was nice, room was good, wifi was fast

i love everything about this b&b. they are clean, welcoming and serve amazing breakfast.

walking distance to the airport, very nice staff, good breakfast, comfy room, nice backyard with plants and

bed was large and comfortable, room was clean and breakfast was delicious

good wifi connection

would have been great if bar on 7th floor was open.

didn't expect to pay for parking and breakfast given the class and price of the hotel

place with a wonderful mission to help guatemalan kids in need

staff, parking, and location are great value for the money

there is a gym on site but it lacks much equipment so you re better off using the smartfit located in the

free wifi

good for 1-2 night stay the wifi worked good

good wifi/internet/network

great location and secure parking. small but hot shower.

2- the parking access closes too early

gorgeous green inner yard, available parking, big rooms

if you get your car, it has private parking at no extra cost

depending on the location, the wifi didn't work great.

bed was comfortable and everything worked and the wifi was good

don't know if there was wifi because after i paid they disappeared and i couldn't get a password

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

live music every night in the attached bar and a full-service restaurant are also enjoyable

the air conditioning and wifi in my room worked well too

no dining facilities. bar bit dull.

wifi, clean rooms, updated bath with rainfall shower head

the facilities were tranquil but exciting for the kids and very relaxing and peaceful with calming spa music

nice temperatured pool to play with a baby

spa treatments were nice, waiter staff was polite and complimentary breakfast was good.

people ruined our vacation also the web site implies that you have use of the santa teresita spa pools

the pool and hot tub were lovely and warm

nice breakfast with view of volcan fuego

understand that the pool was solar heated

wifi is really bad and does not work the whole time - the toilet flush in our room did not work

the stay the breakfast and the place very nice all excellent

the pool area, the delicious food and comfortable bedroom