andrea was an amazing host, cooked delicious breakfast and was very helpful and kind

clean, good location, pet friendly, friendly staff, good vibes

loved penny, the home pet

sense of freedom! perfect hosts! alexandra's breakfast!

the room was comfortable and clean and the breakfast was delish

we had a double stroller and luggage and two kids to walk with so this was not so easy

need better room service and basic house cleaning.

available transportation for old ppl and the rooms are far from the amenities, they need to add golf car or

not having wifi in more places

a swimming pool with a natural water

lovely architecture, convenient to pool and beach

perfect small pool, very friendly owners and staff (especially william who speaks good english)

it's not a 5 star high rise hotel complex it has a rustic charm lovely pool area with steps down to the beach

the breakfast was terrific

great breakfast mood and it made us feel like home, enjoying a family meal together

got placed in the wrong building and only got offered replacement at 9 pm with kids already asleep

the animation in the pool area for the kids was also very good and the ladies running it were super friendly

great breakfast, nice bedroom

my family enjoyed the food and the kids entertainment.

the pool

bar on the pool and at the beach open to late and closes to early

hotel, perfect to relax for a few days with the kids

free valet parking

even the dinner at the beach restaurant of the hotel was excellent and everyone including our kids found

the spa facility was good and the therapist, rozalina was amazing, thank you

of the sea santa clara beach is really amazing fresh fish every day - good japanese restaurant gym, pool, teen

park for kids . activities. friendly staff.

-gym was sparse -would be nice to have adult area with oool table, etc -food was okay

horrible long check in line, very limited parking and it is not paved, management allowed people to have loud

also, previous to our stay in the hotel i called them to inquire if they had wifi available in the rooms and

bed, dirty bathroom, site offer wifi and it was not available, offer parking and it is in the street taking risk

parking was on the street

bed, dirty bathroom, site offer wifi and it was not available, offer parking and it is in the street taking risk

the wifi was very unreliable

the kitchen is well equipped and you can prepare your all favorites dishes

a/c in room with access to a kitchen, patio, views to die for

his dog logan and the cat djinn had a great time with our kids

there is also a shared kitchen if you prefer to make your own meals

private villa ideally located on a mostly private black sand beach, pristine swimming pool surrounded by well

the gardens are beautiful and the pool, refreshing

the pool is perfect for little children unable to swim

great garden and very nice pool setup

excellent pool area for relaxing, great breakfasts with fresh local foods, afternoon and evening bar service

pool is lovely

they have parking for your car it's off street

size - we had two rooms, kitchen, bathroom and a balcony (on top of that - social area on the roof

nice room and shower, hot water, laundry service

we are not fussy but the kitchen supplies are poor, michaels sheets were ripped, one of the fans and many of

it would have been nice to have somewhere to do laundry but that's my peeve

hot water cockroaches- gaps in door horrible parking cold breakfast on the beach but the shoreline is actually

the ceviche was awesome as was the complete breakfast the following morning

bar on property and staff is amazing

than the fact that they don t really have parking slots, everything else was great

plenty of hammocks and chaises for all, plus a full bar with food available

beautiful place in the nature, plenty of parking place. basic comfortable rooms

the wifi (i was very concerned about this one because i read the reviews, but it worked great

we could have our laundry done and use the dining area to play boardgames

no wifi,

3 nights at the refugio with my family ( 3 adult children) and my brother's (3 children and a pet)

has great reception (claro has no reception) so i was able to get my work done, but if you need wifi, this is

pool was extremely small so don't expect to swim

wonderful garden with small but cosy swimming pool

food offerings after breakfast

garden, it has some perfect spots to relax and listen to the sound of the small waterfall in the pool and the

wifi didn't work. there was some confusion regarding payment but it was quickly resolved.

also, i would prefer a kitchen with a dishwasher (i don't like to do dishes by hand on vaca and i also am

the parking area has ample space for cars

a new build so he did a really nice job - big rooms, nice bathrooms, good hot water, super fast wifi, comfortable

nice and helpful host, clean rooms, hot shower, lovely garden, good and safe surroundings, strong wifi and i

fantastic location in the middle of town. ample off road parking

parking on site

staff was vigilant to any needs, and was quick to open the parking lot security gate even at 4 am to let us

parking is available and all the shops, mercado and restaaurants are steps away

center of town, rooftop terrace with separate fridge, strong wifi, great showers with plenty of hot water

concierge in particular went above and beyond a standout employee who deserves recognition spa was beautifully

lobby is strange you check in at a bar area and people are having to drag their suitcases through the main

breakfast, warm swimming pool compensating bad luck with the weather, cocktails on the house, really nice art

good restaurants; breakfast was a treat

the spa is

fancy, but very clean surrounded by nature, with great climate, hot water, air conditioning, free wifi and free

it also stated that the hotel had wifi but when i got there it only was available in the lobby

nice pool and beautiful grounds (gorgeous flowers everywhere

close to town but off the main road, lots of space for parking

had a beautiful garden and pool, the breakfast was okay and the lady serving breakfast was really friendly

the swimming pool is essentially a large tank of blackish (but clean) water.

under the impression that there was a functional pool

and i don t like it is pet friendly (don t hate me), as i was with my little kids and a guest s dog almost

also, need rule with people with pets

lack of hot water for showers. wifi reception quite poor

parking was a little tight because non-guests come for dinner but even with a full house we got a

helped me with taxis, laundry, etc

we appreciated the laundry service, the ability to have massages in our suite from their 3rd party providers

i loved playing pool after dinner and sometimes after breakfast

the staff was ok friendly, didn’t communicate much and it’s definitely not a place for kids under 10

nice view from the pool area

it does need a little maintenance, but the infinity pool and views overcame the flaws

breakfast was excellent, especially the fruit and omelettes

we had the opportunity to meet his beautiful family at breakfast

the rooms are very cozy and the pool is fantastic

room service was ok but no one ever clean the service during the 2 days i was there

he was very helpful and attentive giving directions to find the place and managing the room

breakfast was fantastic

one container had a kitchen and one bed, while the other had a bed for two and a bathroom

the restaurant for breakfast is a very short walk with also an amazing view

the pool

the main pool was in construction and we were informed by the time we arrived.

gym, pool, food. hospitality

gym, pool, food. hospitality