one section of a pool smeeld like pee

the one adult pool had a swim up bar that was beautiful

i didn't like to pay extra money for the wifi

the pool with the slides was fun for the kids.

food and breakfast

pool deck overlooks beach and not right at rooms

the beach is a little small at high tide, use the pool at those times

the breakfast was terrific

the breakfast was great, there was a lot to choose. dinner is also great

cosy and quiet place, swimming pool and sea acces from the hotel ( across the street)

the breakfast, there is no restaurant.

is no parking space

great breakfast, restaurants close by

sense of freedom! perfect hosts! alexandra's breakfast!

breakfast was delicious and served right outside with a nice view of the ocean

got placed in the wrong building and only got offered replacement at 9 pm with kids already asleep

the animation in the pool area for the kids was also very good and the ladies running it were super friendly

great breakfast, nice bedroom

my family enjoyed the food and the kids entertainment.

the pool

bar on the pool and at the beach open to late and closes to early

hotel, perfect to relax for a few days with the kids

free valet parking

even the dinner at the beach restaurant of the hotel was excellent and everyone including our kids found

the spa facility was good and the therapist, rozalina was amazing, thank you

of the sea santa clara beach is really amazing fresh fish every day - good japanese restaurant gym, pool, teen

park for kids . activities. friendly staff.

-gym was sparse -would be nice to have adult area with oool table, etc -food was okay

horrible long check in line, very limited parking and it is not paved, management allowed people to have loud

also, previous to our stay in the hotel i called them to inquire if they had wifi available in the rooms and

bed, dirty bathroom, site offer wifi and it was not available, offer parking and it is in the street taking risk

parking was on the street

bed, dirty bathroom, site offer wifi and it was not available, offer parking and it is in the street taking risk

the wifi was very unreliable

a/c in room with access to a kitchen, patio, views to die for

pool surrounded by well maintained gardens, private balcony overlooking the ocean, community kitchen, availability

where without a car) we almost saw

the kitchen is well equipped and you can prepare your all favorites dishes

private villa ideally located on a mostly private black sand beach, pristine swimming pool surrounded by well

really beautiful place, garden and pool are just heaven on earth

the pool is perfect for little children unable to swim

the environment, beautiful garden, serene pool, cute bar area, big and peaceful rooms, plenty of extra facilities

the gardens are beautiful and the pool, refreshing

pool is lovely

kitchen supplies limited

nice kitchen with barbecue and terrace on the roof.

it was clean. some hot water. wifi.

it would have been nice to have somewhere to do laundry but that's my peeve

size - we had two rooms, kitchen, bathroom and a balcony (on top of that - social area on the roof

no wifi,

the wifi (i was very concerned about this one because i read the reviews, but it worked great

we could have our laundry done and use the dining area to play boardgames

excellent wifi that was highly appreciated by everyone

3 nights at the refugio with my family ( 3 adult children) and my brother's (3 children and a pet)

plenty of hammocks and chaises for all, plus a full bar with food available

the ceviche was awesome as was the complete breakfast the following morning

we had to wait until the kitchen opened at 7:30

parking left us a bit of logistic issues.

another issue with parking: it is unorganized, so birds dirtied my car overnight, and i had to wash off bird

and the hotel is pet

the breakfast was plentiful and delicious

excellent breakfast and food, wonderful staff, and a beautiful garden

the small pool is nice to cool off in

very pretty, spacious room, excellent breakfast

wifi didn't work. there was some confusion regarding payment but it was quickly resolved.

also, i would prefer a kitchen with a dishwasher (i don't like to do dishes by hand on vaca and i also am

fantastic location in the middle of town. ample off road parking

parking on site

staff was vigilant to any needs, and was quick to open the parking lot security gate even at 4 am to let us

parking is available and all the shops, mercado and restaaurants are steps away

center of town, rooftop terrace with separate fridge, strong wifi, great showers with plenty of hot water

nice and helpful host, clean rooms, hot shower, lovely garden, good and safe surroundings, strong wifi and i

the parking area has ample space for cars

a new build so he did a really nice job - big rooms, nice bathrooms, good hot water, super fast wifi, comfortable

good restaurants; breakfast was a treat

lobby is strange you check in at a bar area and people are having to drag their suitcases through the main

loved the weekend breakfast buffet, it was so extensive and had incredible quality

breakfast i had to ask a few times for omelette options

loved the pool and the grounds

even the simplest dish like grilled chicken breast it was so tasty and well seasoned, oh and the breakfast,

it was raining an parking lot was far and didnot had a roof

beautiful gardens and pool

for breakfast only two items on the menu were included in the 'breakfast included rate'

breakfast was ok. it is not that i did not like it, it was just ordinary.

road yet private at the base of the mountains w small comfortable bar and nice restaurant incl good breakfast

had issues with the wifi and there was a small miscommunication over the room we booked (we had booked a

was no swimming pool available even though it was advertised

beautiful, lush green surroundings, comfortable bed, pet friendly.

come here all the time because we love the location, the stay, the natural pool, it is clean, etc

nice quaint bar with delicious welcome drink and 1/2 drinks price for happy hour

parking was quite far from our room

maybe the pool could be better cared for. maybe repainted.

kids liked the pool

we enjoyed the convenience of the laundry service too

location is peaceful with beautiful views, especially from the pool area

nice view from the pool area

place with amazing view. room very spacious. food delicious & big portion. breakfast very nice.

we had the opportunity to meet his beautiful family at breakfast

good breakfast, the view, nice staff, the games

we loved eating at the restaurant las nubes close by and it was convenient to have breakfast there

the hotel, was really comfortable and every room has an amazing view and for a big plus that is pet friendly ud

beautiful location in the clouds above el valle. perfect breakfast with service included.

our case one container unit contained the double bed and bathroom, the other (with sofa bed) the kitchen

it would be nice if they included a bar of soap in the rooms.

the main pool was in construction and we were informed by the time we arrived.

gym, pool, food. hospitality

the pool

gym, pool, food. hospitality