i loved the expansiveness of the pool and there was no shortage of chairs, towels, or shade (when needed)

you ll have to park your own car and either walk back or arrange a golf cart to take you back to the hotel

just the beach and golf course

the spa is also very good

orlando in the bahia bar had great cocktails and stories to go along with the unique drinks - try the witches

absolutely beautiful stunning garden, very nice and clean pool/bar

one night they closed the kitchen at 8:30 and our only option was room service or the small market with limited

cabanas by the main pool were well worth it

prices needs to drop a bit. need better room service menu.

the pool was a favorite and the spa was wonderful

the gym needs a major update

would like to extend our special thanks to magda williams, the breakfast manager at roots coastal kitchen, whose

the gym is in disrepair

food was expensive. the room service cost over $100 and the room service food was okay.

wish there were a few more kid activities and a kids club.

we had balcony from our room thats over looked the pool and the ocean

they can improve the parking space, and illumination. everything else was good.

no breakfast

the breakfast room right on the ocean was spectacular

all good but in ur web site said it was wifi and breakfast and was not

the front desk did not have and we were told to walk to the casino to change the bills to coins so we can use

the staff was helpful and friendly, the rooms were so clean and spacious, the pool was great, the location was

the breakfast the best

breakfast was good and great,pool and staff amazing

i like the most about the hotel was the pool, and that the hotel thought about a pool for children and water

wifi was good- smart tv allowed me to access my own subscriptions

no microwave ovens for heating food or beverages. the wifi signals were very weak.

the wifi was down too

the wifi was the best we had in all of puerto rico

secure parking

i could hear everything from the kitchen to the folks having dinner

there was a secure parking lot

sea view, comfy rooms, strong free wifi (i could do some work and virtual meetings were not an issue), staff

wifi is not great in the room (11). there s no outside seating area for this room

they should have more parking and more supplies for customers in case of anything

also the fact that the pool had lights was great

steps from parking lot up to the building and to our 3rd floor room

staff was amazing place was very clean nice clean pool

buatifull the pool

and there is ample parking

parking is small and there is an overflow grass area parking available across the street

needs more parking

parking can be a little bit of a pain, but it s not terrible because they provide parking across

parking a little tough given hillside location, but flat area across the road works.

place to stay with family or friends close to all east coast hot spots beautiful place pool mini golf mini pr

they didn't tell us or any sign in the room about wifi password, i asked the cleaning staff and she told me

the laundry facility is way too expensive

and there was a great gym

due to the huracane they said they have wifi an they dont.

very friendly staff but especially those who work in the splash bar area at the pool

when i asked, and the parking shuttle never arrived so i walked with a few things; there s no room service

must see place. a jewel resort and unique experience. kids love it.

was some things could be better, the pool tables need repair and some finishes in the bedroom are not well done

and very few food or store options, though the water park, ferry to palomino island, and spa are in that area

the hotel is clean and the pool is amazing

swimming pools to choose from, a water park with slides and a lazy river

really liked having towels at your disposal at all the pool areas

you can tell everyone from check in staff to the golf cart drivers absolutely love their job

we would've liked to have food service at the pool but that wasn't an option but there were plenty of restaurants

it s great that this hotel is pet friendly

hotel, checked in, we were treated great and offered a few bottles of free water, told where the breakfast room

i had two kids and a zillion bags, the bellman was great and brought me right up to my room without issue

scary for kids

were very disappointed that there was no pool

room was dirty when we checked in with urine & feces on toilet seat, chips & crumbs on floor in kitchen & hand

it was not a big deal you heard it when you in the pool or at the beach

wish one of the restaurants or snack bar was included in the price of the resort for longer stays

the wifi wasn t great

room service & housekeeping was great

good size rooms, close to many restaurants, excellent wifi (this is a must when you are traveling with kids),

breakfast

the gym was clean and the breakfast delicious, great options for the buffet breakfast and safety was

beach a block a way with chairs and towels, drinks wonderful especially happy hour at the pool bar with music

,wifi,happy hr

there are adults that would like to swim in peace without the kids

pool bar and food closed at 6pm, which seemed a bit early

lovely beachside pool was amazing a lot of great people out there to meet and mingle with

room service food was sub par, and overpriced

in room breakfast on the balcony walked in the neighborhood for wine and souvenirs nice corner store, gift

don't like that everyday i had to call for room service to clean my room and to make matter even worst my room

new renovated rooms, spectacular views, pool area is really nice and well set up

pool area, gym and beach

the only thing i didn't like was if you are staying it should include breakfast

jenny at the pool bar was fantastic- she took care of everyone like family

very nice, bryant at the restaurant a great server, friendly front desk staff, appreciated the early check

the cleanliness, staff, espresso bar, the pool, proximity to the beach

pool ( would have been nice if hot tub was heated) short walk to beach shuttle to vivo beach club

beach club, nice pool area

pool area very nice, bryant at the restaurant a great server, friendly front desk staff,

pool bar was awesome

there s a rooftop bar that has a great view of the beach and the area

could not get wifi on the roof top

rooms are set up with an unusual bed location and gym is too small

i was on 10th floor so i could just take the stairs to the pool and the restaurant bar

the gazeebo with pool. also the sound barriers to keep privacy and reduce noise.

there is street-side parking, but the road is quite tight and forces you to turn around in someone else's

ease of parking in front

in shower, large beautiful kitchen with no kettles, silverware or dishes, advertised that it had pool and jacuzzi

it also faces a pool outside so if you don t close all your curtains, people will see you showering and doing

pool was amazing rooms were very clean.

kids were running around screaming down the hallway, which looked like it was in desperate need of

took one hour and a half to get food and once we recieved it our kids were to sleepy to eat it

they gave me discounts to restaurants in their facility and that i was given free detergent for laundry; staff

the pool

loved that it s pet friendly assess to everything and the staff was real nice , helpful and

wifi works excellent

we arrived so early and he arranged early check in plus breakfast for us

restaurant activities the hotel was very clean organized friendly staff breakfast serving also pool was clean

breakfast was good with a variety of choices

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

the breakfast buffet was awesome

nice clean room and facility, breakfast

a good highlight is that they created a parking lot for guests that was not there before

staff and great options for breakfast

power outages, weak wifi

loved the restaurant and bar directly on the ocean

wifi was horrible

bar in this hotel is great and view was amazing . and bar stuff was really nice both 2nights

i was in cheapest (not cheap) room right next to kitchen restaurant & reception

easy to find parking in front, only one block to the beach, and really beautiful lobby and rooms

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout

communal feel through out with shared kitchen and reading space

didn t like much about the property, was truly let down by the pool and the size of the pool

the decor of the entire property and the sanctuary room and the fact that the kitchen is vegetarian & vegan,

parking accesible

we lucked out on parking

my car was stolen at the parking of the hotel

the pool was a nice bonus - it was very cool and refreshing

everyone in pr (including myself at the time) drives enormous suvs now and the parking out front gets a little

not really a swimming pool, just a small almost bathtub. but the beach is nearby

lots of cute spaces to relax or work (i was working remotely on this trip) and wifi speeds were great

close the beach the hotel provides chairs and towels for the beach: very well appreciated pet friendly, with

wouldn t stay here for the pool. was small. but the beach is right there.

plunge pool is kind of a joke

no room service, and not quite due to the balconies are so close.

wifi, and i stayed on the first floor close to the restaurant entrance, and it was horrible because

i asked over 2 times to clean the room i had left the sign outside the door room service needed no one came

room service was non existent

false info is a pet pev of mine

com the general pictures showed a space what looked like a common space with a small kitchen and table

i requested early check in and late check out

was amazing super close to the beach where it was nice and quiet staff was amazing pool was

please don't stay here bed bugs me kids got bitten

i suppose for young college kids who just want to be in san juan or near the beach, this might work, but for

it is centric to everything. 24 hours pool and gym.

friends used the laundry room and the dryer took a long time to dry, had to run them twice

be explained a bit better or added to the information sheet they provided , that explains the wifi and the

pool area was clean and well maintained, laundry onsite is useful

extremely warm and friendly greeting on arrival, which extended to the excellent service in the bar

the lobby is beautiful and a hot breakfast was included

breakfast included

good breakfast clean rooms nice staff

my kids loved the garden out back

the room has a kitchen, air-conditioning, a tv and a private bathroom

the wifi went out the thursday/friday of my stay as well as the fire alarm going off forcing the guests

we enjoyed also the gym and rooftop jacuzzi

wifi was a bit slow

wifi was a little spotty

didn t like that the property didn t have a pool only 2 jacuzzis

the pool area was nice and always had clean towels available

the beds in our kids room felt the same

i didn't like the bar hours on the roof and that would probably be my only complaint.

the gym was clean and kept up very well

the beds in our kids room felt the same

) the free wifi in our second floor room was spotty for the entirety of our 3-day stay, but it worked well

morning breakfast staff made us the best food

fresh breakfast

breakfast was fine until the last day and the kitchen could not do anything right

front desk clerk and our uber driver that we were in a good area but we chose to just hang by the pool once it

wifi isn t in the room

public kitchen with microwave oven ice beautiful plants and tree shaded areas

was no wifi and the tv in the room could not stream anything as there was no wifi

and we had access to the kitchen with fridge and microwave

ac was good, wifi is strong, and hot water in the shower

also, the wifi signal is very weak and kept dropping

no room service or microwave

-24 hour gym

we had to pay for parking even the laundry you paid for

location, pool, food, staff, casino

no daily room service

they were very nice about everything and gave me a free bottle of water and i used the wifi, but frankly i was

the courtyard is comfy with the pool and large hot tub and kept clean

pool and hot tub were awesome

the pool and room and close to the beach and shopping and dinning

to the beach and proximity to great restaurants and the casinos for an easy night out

were wonderful at acclimating our luggage for early check in and check out

room service food wasn t the best.

only complaint i have is that for the amount of money one pays for room service the portioning of the food should

i loved the bright, airy entrance, and the pools were fantastic

they gave us late check out

staff in the lobby bar were top notched

the pool and gym

small pool

i could leave a note of improvement it would only be a bigger pool for future projects, otherwise

i was traveling all day with young kids as young as 3

and laundry facilities were not available, everything else from the room to the pool and gym were well-done and

the pool!!

pool area didn't stay open past 10pm

breakfast - inconsistent quality of offering

breakfast was really delicious and i liked how the rooms were decorated.

vibes nice private outdoor jacuzzi rooftop was cute, you could reserve a time slot to use then pool by yourself

room service also visited your room three times a day to drop off bottles of water

the bar is amazing, with the best moscow

breakfast and atmosphere. above all i enjoyed the hospitality and the employees

the beautiful infinity pool was located on the west tower where all the kids were

quick with room service

food , amenities, the pool area . rooms are perfect

the breakfast was limited choice but quite delicious

was hoping for a spa and gym

rooftop pool was extremely nice the staff was kind and very upbeat i will definitely visit

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

is centrally located with some parking spaces

the kitchen is equipped with basic essentials

having parking available made it very convenient

wifi good

most importantly, if you need parking this is one of the few places that offer private parking

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

hotel is in a good location within walking distance to several restaurants, bars and shopping

bring some smaller bills to use if you plan on doing laundry

i think there should have been an area in the garden for smoking, i didn t really like standing out the front

wifi was down the 1st night, limited things to watch on tv

for almost $400 a night there was no breakfast or even free wifi

everything was closed in this hotel with the exception of the gym

kids were hungry, had to get the car and find food to bring back

and desk were not clean in our room and our kids room

it says you can have 2 adults and 2 guests and also kids are free

the view was spectacular and the pool was very good for the little ones.

appreciated being able to have breakfast outdoors in their beautiful courtyard every morning

put that in the website so you don t book your room on those days also i did not like how the pool closed at

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

the place, the bar down stairs and the roof top bar as well

continental breakfast was not good. need more hot choices. there was only breads and fruit

room space, balcony and kitchen.

no pool

the room was very large, and our early check in was accommodate.

location, clean, big room, comfortable beds, quiet environment, great view, good quality wifi, decent breakfast

the only issue is the small laundry facility.

the bar inside the pool ,and the lay out design of the outdoor facilities are amazing

i thought carpet in our room was a little old. food a bit pricey and drinks at pool to pricey.

hotel has nice amenities such as a spa, several on-site restaurants and the staff were excellent

the pool and beach and location

atmosphere and livelihood of the lobby casino was perfect

there s also a spa on that floor as well

wasn't labeled sheraton; breakfast not included with early check in & they didnt say so we had to pay; key card

we also enjoyed the infinity pool and the gym

good size room and lightening quick wifi allowing a whatsapp call without any drop outs

wifi speed 2-3

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults