great restaurants on site. amazing pools. huge room.

wifi was spotty at the pool, but worked great in our room

they didn't tell us or any sign in the room about wifi password, i asked the cleaning staff and she told me

no wifi. the wifi they had was very week.

and there was a great gym

parking can be a little bit of a pain, but it s not terrible because they provide parking across

we had a balcony, view of the parking lot but nice to get the fresh air

clean, beautiful small pool, lounge chairs in the sun and shade

parking lot is small, and the section across the street to park was muddy.

the outdoor pool was perfect

you can tell everyone from check in staff to the golf cart drivers absolutely love their job

that where staying in the upper villa smokes and the smell was in my villa in the living room and kitchen every

swimming pools to choose from, a water park with slides and a lazy river

really liked having towels at your disposal at all the pool areas

it took 15 minutes to walk to main hotel or longer to the water park and shuttle to their private beach

t resorts that feature water activities enable air drying swimsuits and towels with hooks and a laundry line

at the pool was lacking

no spa - disappointed no water sports

must see place. a jewel resort and unique experience. kids love it.

what isn t there to like about this resort it has it all including water rides, golf, a boat to an island

the wifi was down too

wifi was good- smart tv allowed me to access my own subscriptions

no microwave ovens for heating food or beverages. the wifi signals were very weak.

the wifi was the best we had in all of puerto rico

wifi did not work and no breakfast

nice room with fridge, tv, bathroom and wifi

also dedicated and secure parking right on site

free, safe parking behind gate

facility to the beaches, food places. and cleaned room. parking facility. lovely personal.

think the fitness gym needs a little upgrading on some equipment

the pool is nice

laundry, chairs n umbrella for beach

was disappointed and annoyed that there was no coin machine to change bills to do laundry

the breakfast is a buffet type and was good enough. good coffee and juices.

what i like of independent (non-chain hotels) friendly staff, clean and nice looking rooms, safe parking (at no

kids enjoyed the pool

complementary cereal and coffee at the back bar room

also, the kitchenette did not have any cups for the coffee

the fact it's for adults only was a wonderful thing

the restaurants were surprisingly good across the board, especially roots coastal kitchen

only thing that i see a little off was the prices of the store inside the hotel & pool bars, they are ridiculously

a good hotel if you rent a car to move around it is very clean and quiet i did not like the gym as i travel solo

the gym needs a major update

the casino is fun and has a lot of slot machines, and the gift shop has literally anything you could

starting the basics, we only had room service before 4pm once; the day i complaint nobody came at all

had wifi issues, no hot tub(only at spa if you pay more), $35 for one night of parking and $58 resort fee, no

the resort is spectacular! the golf course and all the amenities are 5 star.

the staff, everyone is very sweet and helpful. the swimming pool because is big and only 5'.

one night they closed the kitchen at 8:30 and our only option was room service or the small market with limited

just the beach and golf course

pool, beach, size and cleanness of the room

breakfast was not included. spa experience was great.

the pool is amazing for everyone

for spa services - we are still working on removing these charges since never ever visited the spa

they even have yoga in the morning and serve you a vegan breakfast

yoga routine was outstanding and then a vegan breakfast right after made me appreciate my good health and all

ac+best sleep+fantastic massage+organic shampoo/wash+vegan+amazing breakfast+organic sheets+lovely staff+minibar

location is a little tricky (a bit of a bumpy ride on our golf cart) - also the pool was being cleaned and wasn

breakfast staff store

location is great, very quiet and beautiful. kids will like to stay

it had a small kitchen, so we were able to prepare our breakfast and dinner

pool closes at 8pm

funky, fun layout, loved the art work everywhere. beautiful view from pool and our room.

the view from the pool area was astonishing

great space, especially the pool area was fabulous!

also the parking lot was a wonderful place to stargaze at night

it was billed as hotel, it had virtually no breakfast provision, a bar that was only open late afternoon onwards

is beautiful and in nature - but you need to drive to get to beaches (hanging out at the pool is, of course,

the pool was very relaxing with nice views of the sea

it was very peaceful and the scenery was amazing, as well as the infinity pool.

the rooms are worn and the room service was not very thorough

no spa or gift shop and common areas had old run down furniture and bugs

pool, view and size of room were excellent

garbage in the parking lot

to have two bedrooms with air conditioning and a full kitchen

sure we had everything we needed and the rooms were awesome, super spacious and loved the ac and pool area

room is clean and there is pool and bar in the backyard

my kids swam but said there were a lot of leaves on the pool floor

bigger parking pot would help

no room service no cleaning service at all

the area is gorgeous with easy access to several pools on the property as well as the beach

location and landscaping/outdoors, friendly staff, pet friendly!

no microwave & bar should be open maybe till 8 pm.

example, my husband was told that the gym opened at 6:00 am, so he set his alarm to be there on time only

not much not to like. the bathroom was a little odd and the wifi was a little sketchy.

we asked for the bar we weee repeated that it was really busy

the roof had a small pool and great views of the sunrise as did our room

no wifi in rooms

the pool

only one restaurant choice and no room service that i could see.

friendly staff and a fun bar for dinner, then complementary breakfast and 5 minutes back to flight check in

it also has a gym and spa with a terrace

kind and friendly female receptionist very kind and friendly restaurant and bar female

scary for kids

, and happy hour was also so much fun, they have an outside bar and grill with excellent food and drinks and

we were granted a late check out

the breakfast seating area is way too small for the size and guest capacity of the hotel.

location, breakfast buffet made fresh daily and amenities pool, gym etc.

friendly staff, good bar and food.

it also faces a pool outside so if you don t close all your curtains, people will see you showering and doing

pool

ease of parking in front

the gazeebo with pool. also the sound barriers to keep privacy and reduce noise.

there is street-side parking, but the road is quite tight and forces you to turn around in someone else's

nice clean room and facility, breakfast

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

coffee shop around did not open for breakfast until 8 am

the breakfast buffet was awesome

staff and great options for breakfast

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there

i was in cheapest (not cheap) room right next to kitchen restaurant & reception

chair and i was told that nobody was on duty to handle the chair's price for a snicker candy bar was 3

the only thing i noticed employees speaking loud because the outdoor bar is next to the first floor rooms

resturant and bar were understaffed

even a yoga class is provided and the public kitchen can get things you

parking is not available

i would have loved a heated pool. the pool being cold wasn t a selling point for me.

easy to find parking in front, only one block to the beach, and really beautiful lobby and rooms

thank you to the kitchen staff for making grilled cheese sandwiches for my husband

we lucked out on parking

it was just enough space to feel comfortable but still social distancing and the pool at night is very romantic

the cleanliness of the rooms and accessible features like the pool and coffee.

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

hotel was nice and really clean and the pool was nice and clean the room was so cozy and clean i would stay

didnt have a pool

didn t like was the bar closed on sundays and mondays lol that s not so bad at all

no wifi in rooms

wouldn t stay here for the pool. was small. but the beach is right there.

no breakfast, no wifi, no ice but they have us a ice bucket

advertise a beautiful restaurant and bar but when you get there they inform you that it is closed permanently

elevator, no room service, paint pealing all over no coffee in room charged us for coffee booked 2 nights and

room service was horrible too

cheap coffee machine in the room. no wifi

i asked over 2 times to clean the room i had left the sign outside the door room service needed no one came

i very much enjoyed the stay, the pool

i arrived in the middle of the night late with two kids in tow and the night attendant wasn't so helpful, just

please don't stay here bed bugs me kids got bitten

my kids enjoy a lot

my kids enjoy a lot

amenities - beach trolley, cafe, laundry

breakfast was great . the experience was super good

we only got room service once even tho i asked to have it everyday

pool and laundry open 24 hours

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

the breakfast is very ample

good breakfast clean rooms nice staff

the lobby is beautiful and a hot breakfast was included

my kids loved the garden out back

the coffee was great, decent breakfast, villa was very comfortable and huge

no pool

i was walking distance from many restaurants and stores, the gym, and a lot more

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your

wifi was a bit slow

room size and layout, breakfast, pool

my kids really enjoyed the rooftop pool as well

the rooftop was gorgeous and there were access to towels and a gym

spacious and contemporary rooms, roof top pool, gym, lush wall garden at the entrance , 24 hrs self service

stuff: the roof top breakfast bar is pretty terrible but there are tons of options within walking

room, pool, gym, service, bath

breakfast everyday! staff and owner of property very friendly and helpful.

very nice place and the staff are amazing! breakfast is good ud83dudc4dud83dudc4d

small pool that wasn t warm enough.

breakfast was good

small pool but it s nice and also clean

nice common kitchenette with fresh coffee in the morning

was no wifi and the tv in the room could not stream anything as there was no wifi

but the hotel did have a nice kitchen area for guests to eat and store food in the refrigerator

housekeeping even did my laundry for 10 dollars

and we had access to the kitchen with fridge and microwave

also, the wifi signal is very weak and kept dropping

was more of a family resort with a lot of kids running around, i prefer more of a younger crowd but it was nice

5$ extra for room service

the beach is to stron for kids

full room service not delivered in a paper bag.

my fiance dropped of key to the room at the spa to give after my appt

pool needs repairs titles .and a lot of sand .

the courtyard is comfy with the pool and large hot tub and kept clean

pool and close walk to the beach

location, ropa vieja restaurant, fitness center, choco bar cortes

the hotel had a nice pool area, great breakfast, very close to the beach

were wonderful at acclimating our luggage for early check in and check out

beach doesn’t have a lifeguard, my kids almost drown and the 2 staff members that were there didn’t help,

the hotel boasts several dining options, bars, pools, a spa, casino, and a private beachfront

while sitting at the adult the pool the staff kept asking to turn our speaker down even though it was literally

beach doesn t have a lifeguard, my kids almost drown and the 2 staff members that were there didn t help,

i liked the amenities, the food and that they are pet friendly.

wifi doesn t work for tv that s asking for you to log onto internet

of the equipment in the gym was broken which was pretty frustrating

cleaning room service came everyday, breakfast was good, and pool area was amazing

wifi available throughout the property & the property is a walk away from anything/place you may

bed had a black metal bar sticking out of one side that could injure someone, windows in room extremely dirty

one more annoying thing - they charge an extra 75 usd for early check in or check out

breakfast could be ordered the night before and be delivered to you room

they help us with the rooftop bar reservation and provide us the useful restaurant and bar information

breakfast was available but a little pricey

+ water/french macarons + style + sister property + location (no beach view but close enough) + early check

ordered a continental breakfast through room service that is supposed to come w/ juice & basket of pastries

pool overlooking the ocean; great fitness facility; loved 1919 and stk

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

they were so sweet with our kids and very helpful with offering recommendations for excursions

good location, free wifi, free water on your room

breakfast was not good the eggs were two salty both times i ordered them, the bacon was greasy and

could use music in the pool area

breakfast to the room was served in plastic cups and burger packaging

if we had been told before our visit that the bar and kitchens were being refurbished we would not of come

the jacuzzi and pool

is centrally located with some parking spaces

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

free parking on site is a huge plus

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

good news casa ciana has a parking lot they are upgrading

having parking available made it very convenient

location and parking

the wifi is not working good

gym is very basic.

verbiage at spa discounts is confusing.

i love the pool area and bar

location and ambience at the bar on the weekends.

everything was closed in this hotel with the exception of the gym

building is a bit dated and free wifi connection wasn't

and desk were not clean in our room and our kids room

multiple pools and a swim up bar is a plus

wifi didn't work for a few hours tons of problems, when we told staff they said that they would

although they are fully staffed the kitchen was always 40-50 minutes behind in getting orders out

, cool unique vibe, rooftop lounging pool, very clean spaces, comp breakfast and very friendly professional

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use

best bed, great breakfast. many food options close by.

ins, so much care and concern went into how we were getting around, turn/down -room service, sightseeing, food

room space, balcony and kitchen.

not a full kitchen.

the breakfast was very basic but still can t complain for the price!

wifi is terrible

no pool

there's a lot of area to kids of be secluded on the grounds of the hotel

have to pay for premium wifi

wish it was a real beach not a man made one, room service was out of a lot of their options

the pool and beach and location

the kids loved it

the elevators, the gym, everything over capacity and no measures, no staff taking precautions

food drinks and music by the pool! especially at night time it was a good vibe !

booked that hotel because of the casino

really liked that there was a shuttle to old san juan

the casino didn t have .25 slop machines.

wifi speed 2-3

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

the rooms were gorgeous. had an entire sweet with kitchen, no stove. beautiful bathroom

but the hallway smells like a kitchen, especially for rooms on the 3rd floor

the rooms are espectacular and you have a kitchen, living, dining area as well as the room

it was literally like a one bedroom apartment with a kitchen and sitting area and a private terrace which was

there was no onsite laundry or cafe kitchen to use since they were still being installed