pool and room customer service

parking was small

it's a remote area, but 15 miles from the airport and free parking

pool and the fact that included a parking space

parking wasn't the best

nice clean room and facility, breakfast

coffee shop around did not open for breakfast until 8 am

breakfast options are limited, just muffins or croissants

the breakfast buffet was awesome

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

very clean, convenient, lots of amenities, breakfast provided, bar and restaurant, outdoor patio

they have an excellent gym which was surprising, like better than the gym i pay for

the room was clean and comfortable and they have free laundry facilities, you just have to ask for detergent at the lobby

kind and friendly female receptionist very kind and friendly restaurant and bar female

that it didn t have a pool.

there was also a family of kids next door and the walls were paper thin, allowing us to hear many sounds and crying and

everything casino view

also didn't like that kids were in the jacuzzi

it is beach front and the pools and spa are nice and clean

really like that the gym and pool were open twenty four hours

kids tv channel

the hotel and our food bill was much less compared to the food bill at the hotel restaurant or room service

breakfast was $35 a person but well worth it

family and kids friendly. excellent location. great facilities.

i wasn t sure what to expect being there with the kids during covid

i love the beach access from the resort along with the 24/7 gym

enitoes are amazing the easy beach chairs and umbrella access was perfect and the pool was great

loved the swim up bar in the pool as well as the convenience of bar service on the beach

gym had equipment in several stages of disrepair

the swim up bar and ocean breeze restaurant was a plus and so delicious

enjoyed being able to leave the beach, grab a few drinks and amazing food from the rooftop bar & grill, go back to my clean suite with beautiful ocean views to a quiet & peaceful nights

we didn t get to use the pool due to covid but other than that we were satisfied

no room service was provided. my room smelled like spoiled food i had to keep asking for towels

pool bar was awesome

awesome rooftop bar & restaurant.

took one hour and a half to get food and once we recieved it our kids were to sleepy to eat it

pool towels not available at poolside.

kids were running around screaming down the hallway, which looked like it was in desperate need of

all except wifi , terrible!

they have very affordable bar prices

pool was a nice size, i liked the breakfast provided daily, and all the staff were all very friendly and

bc the pandemic we couldn't enjoy the pool

were super friendly, breakfast was great, ac was very effective and the outdoor pool was great for a refreshing swim

we arrived so early and he arranged early check in plus breakfast for us

the breakfast was ok, but all i cared was the coffee

i wish they could have a better spa facility

short waits for golf carts

poor availability of golf carts needed to get from the rooms to the hotel facilities

in the gym there were 4 employees idly standing in the way of the entrance, watching the exercisers and

had wifi issues, no hot tub(only at spa if you pay more), $35 for one night of parking and $58 resort fee, no towels at one of the pool

the pools were empty and warm and the bar was 1 minute walking distance from the pool and the beach

had an issue with our pizzas when we ordered room service and although we were asked about the meal - when we said we hated the pizzas - the

it would've been nice to know when we checked in the hotel was cashless except the gift shop and casino

golf course

we paid for, construction was loud and started at 6:30 am, kids pool closed, hot tub not working, gym facility run down

the breakfast room right on the ocean was spectacular

breakfast was weak but it was free and was technically only supposed to be snacks so it overall met

we had balcony from our room thats over looked the pool and the ocean

great breakfast snack

the bar would have been open for us to purchase drinks on the property

the pool was a nice bonus - it was very cool and refreshing

very small pool but who needs the pool with the ocean a block away

he was so friendly and was able to get us an early check in which was extremely appreciated

we loved the private pool setting (because of covid you signed up for private pool hours)

pool was small you pay for water bottle breakfast was terrible and not up to the expectation the

resturant and bar were understaffed

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there just to get me a drink before close

right on the beach great beach bar nothing fancy, if you don’t like hearing the ocean this place is not for you

chair and i was told that nobody was on duty to handle the chair's price for a snicker candy bar was 3

loved the restaurant and bar directly on the ocean

didn’t like much about the property, was truly let down by the pool and the size of the pool

didn’t like much about the property, was truly let down by the pool and the size of the pool

i would have loved a heated pool. the pool being cold wasn’t a selling point for me.

pool could be nicer, also while the bathroom in my room was beautiful the shower in room 8 wasn't

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout

the hotel's amenities, such as easy access to the ocean and restaurant, bakery and bar next door, added to the overall experience

pool not a pool

wouldn’t stay here for the pool. was small. but the beach is right there.

water pressure - shower v disappointing no drinks facilities or bar or mini bar no food facilities when we visited no tea or coffee in room or cold

didnt have a pool

the hot pool is great. the staff and the delicious smell coming from the restaurant.

the kitchenette and bathroom was a little shabby. think homestay rather than luxe boutique.

necessarily a dislike, i just wished they utilized their bar more

the pool was lovely and the bar was cozy

the wifi can improve.

we enjoyed also the gym and rooftop jacuzzi

has a gym and nice hot tub lounge area on the roof

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

didn’t like that the property didn’t have a pool only 2 jacuzzis

room size and layout, breakfast, pool

great spa pool, right outside our room. comfy bed. good quality food, although quite pricey.

the wifi was a bit slow but i understand because the building is mostly concrete.

we were switched to a sister hotel upon arrival. wifi was poor in the room, but ok in the lobby.

there's a cool little restaurant and bar inside on the first floor too

i asked over 2 times to clean the room i had left the sign outside the door room service needed no one came after the 3rd day of my 5 days stay that sucked

the lobby is beautiful and a hot breakfast was included

hot breakfast

breakfast was disappointing, it consisted of coffee, orange juice

no breakfast

tificial) and a sandwich with

pool area and few nooks to gather

loved the swimming pool. within walking distance of beaches and restaurants.

fresh breakfast

front desk clerk and our uber driver that we were in a good area but we chose to just hang by the pool once it got dark

small pool that wasn t warm enough.

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to operate and the bathroom is nice

rooftop pool was beautiful

room, pool, gym, service, bath

the laundry room was so convenient

top pool and bar was amazing

and finally the breakfast

nice gym

was disappointed and annoyed that there was no coin machine to change bills to do laundry

onsite laundry was

the front desk did not have and we were told to walk to the casino to change the bills to coins so we can use the laudry room machines

continental breakfast has been discontinued, but there are refrigerator and kitchen available for guest use

public kitchen with microwave oven ice beautiful plants and tree shaded areas

convenient to kitchen area for shared refrigerator space

the hotel has a cosy little garden and a shared kitchen

but the hotel did have a nice kitchen area for guests to eat and store food in the refrigerator

were wonderful at acclimating our luggage for early check in and check out

friendly staff, cleanliness, food, service, location, gym

a beautiful property. the gym is very good for a hotel gym

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

the rooms had a little moldy smell. other wise my kids love the pool and the beach.

ordered room service breakfast - it was not good as the order was not prepared as requested

the kitchen is equipped with basic essentials

multiple pools

staff in the lobby bar were top notched

while sitting at the adult the pool the staff kept asking to turn our speaker down even though it was literally just me and my

i really loved the adults only pool

i wish the spa was in the hotel. but it’s only a block away which is not bad.

the design the pool the whole entire set up

could use music in the pool area

we only ate breakfast once but it was delicious

the pool/ rooftop area was so picturesque and pretty

bathroom door handle is not well attached (room 555), breakfast was included but not good ( please get better quality food on every type of bread and

d they never got it to work effectively) and little amenities one

great room service/house keeping too

the oceanfront - sunrise is stunning)

the staff at the pool, the pool bar and restaurant were excellent.

everything - views were great, gym was great, staff was friendly and great

good location, excellent beach and pool facilities, friendly staff, excellent cleaning service.

gym is very basic.

hotel is in a good location within walking distance to several restaurants, bars and shopping

i love the pool area and bar

great facilities and location. the pool and hot tub were great.

pool area was superb

is nice because has slide for kids and bar in pool,beach on side is nice too

access to the pools, bar in pool. overall, was impressed in the quality of room.

the view, the pool and the beach.

room view, comfort, pool & bar pool, it's location, and pick up for excursions.

zen spa facilities and restaurants

joshua who worked out side at the bar was the best

i booked a 55 min massage at their spa for my birthday

had plenty to do there @ the hotel swimming pools,restaurants,casino,the food was good staff was very friendly and helpful the valet guys were very nice & pretty

key card to go from floor to floor and you can t go on floors that aren t yours besides the gym floor

staff, room service, facilities, all excellent.

the kids loved it

location, breakfast, beach area is great for kids, live music.

the pool, the beach view.

like how there was a section for family and kids

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

very clean, very friendly and welcoming staff! has a nice little gym