the wifi was the best we had in all of puerto rico

the wifi was down too

no microwave ovens for heating food or beverages. the wifi signals were very weak.

wifi was good- smart tv allowed me to access my own subscriptions

sea view, comfy rooms, strong free wifi (i could do some work and virtual meetings were not an issue), staff

free, safe parking behind gate

parking is 20 feet from your room

didn t have wifi

secure parking

the pool was great, the location was perfect really close to the beach, kioskos de luquillo, casino and other

the front desk did not have and we were told to walk to the casino to change the bills to coins so we can use

the breakfast the best

breakfast could be better, and the potatoes were very dry

also the bar and eating areas are too small for the amount of people

we didn t know they have any breakfast in the hotel

location to walk for food and parking lot is across the road

would had liked to see a light snack bar ,not just coffee and water

good wifi

room location peacefulness staff pool parking

room service food was yummy

the pool was not open

clean and well taken care of with amenities for kids and adults

room accommodation and entire building facilities. pool was also excellent and kids friendly.

breakfast bar and staff was excellent

the parking was a little tight but it can be expected for that area

parking lot was a little bit uncomfortable.

clean, beautiful small pool, lounge chairs in the sun and shade

there is a nice pool, a clean common kitchen for guest use, and ice machines available

parking can be a little bit of a pain, but it s not terrible because they provide parking across

the pool was a favorite and the spa was wonderful

there was a pool by our room but the bar at that pool was never open the 4 days we were there

poor availability of golf carts needed to get from the rooms to the hotel facilities

also a few options for kids and a nice large pool

carlos made sure we had transportation on the golf cart when needed

location, people...tami in restaurant, jackie and mike on front desk. free wifi

have is that there was no binder of information it was only available via awful, intermittent wifi

the staff was very friendly, helping me find the laundry and showing me a stairs to shorten my journey and

the pool.

wifi was spotty at the pool, but worked great in our room

coqui water park, palomino and pools

golf and pools

waterpark and pool

com, booked the room, drove to the resort and once checked in we went straight to the pool bar for drinks and

boringhave a happy hour at night time with music they don t very boring in the lobby and no room service they

the hotel is clean and the pool is amazing

that where staying in the upper villa smokes and the smell was in my villa in the living room and kitchen every

it took 15 minutes to walk to main hotel or longer to the water park and shuttle to their private beach

really liked having towels at your disposal at all the pool areas

a pool almost at every building

just the beach and golf course

pool, beach, size and cleanness of the room

breakfast was not included. spa experience was great.

the pool is amazing for everyone

for spa services - we are still working on removing these charges since never ever visited the spa

parking was small

they should have more parking and more supplies for customers in case of anything

buatifull the pool

the pool is nice and i thought the over all experience is nice

steps from parking lot up to the building and to our 3rd floor room

it s great that this hotel is pet friendly

hotel, checked in, we were treated great and offered a few bottles of free water, told where the breakfast room

i had two kids and a zillion bags, the bellman was great and brought me right up to my room without issue

scary for kids

were very disappointed that there was no pool

room was dirty when we checked in with urine & feces on toilet seat, chips & crumbs on floor in kitchen & hand

it was not a big deal you heard it when you in the pool or at the beach

wish one of the restaurants or snack bar was included in the price of the resort for longer stays

the wifi wasn t great

room service & housekeeping was great

good size rooms, close to many restaurants, excellent wifi (this is a must when you are traveling with kids),

breakfast

the gym was clean and the breakfast delicious, great options for the buffet breakfast and safety was

beach a block a way with chairs and towels, drinks wonderful especially happy hour at the pool bar with music

,wifi,happy hr

on top of that, this resort's pet friendliness goes beyond what we have ever experienced with other stays

location , the staff , the amenities , restaurants , volleyball court , gym , golf course , lakes

very comfortable bed! the pool was very nice ud83dudc4c

the pool was too cold and the jacuzzi was too hot.

pool was suppose to be for adults and their was kids in the pool, no entertainment, the beachfront was a beach

breakfast was $35 a person but well worth it

in room breakfast on the balcony walked in the neighborhood for wine and souvenirs nice corner store, gift

family and kids friendly. excellent location. great facilities.

have changed the menu at the beach club/pool bar and i hate to say it but not for the better

the service fees for in room service or buying food and drinks at the hotel was ridiculously expensive

room service, beach access and the food was great

no room service and to pay all that money for ocean view you can't sit two chairs and a little table

spa is closed due to covid

didn t like that they wouldn t send alcohol for room service you d have to go downstairs to get it

don't like that everyday i had to call for room service to clean my room and to make matter even worst my room

the gym could use a little upgrade. the laundry room was not available at the time of my stay.

been nice if hot tub was heated) short walk to beach shuttle to vivo beach club breakfast coffee bar in

beach club, nice pool area

the pool area was also very relaxing and always enough beds

dirty pool chaises and kids area wasn't functioning like other times

the pool more clean next time.

pool bar was awesome

i was on 10th floor so i could just take the stairs to the pool and the restaurant bar

front part under construction. the pool has no tile.

terrible food, no room service . please dont call that fitness room a gym.

it also faces a pool outside so if you don t close all your curtains, people will see you showering and doing

ease of parking in front

there is street-side parking, but the road is quite tight and forces you to turn around in someone else's

pool

in shower, large beautiful kitchen with no kettles, silverware or dishes, advertised that it had pool and jacuzzi

immediately it ended up being a false alarm but that was scary to myself and definitely my kids

didn t like the restrictions of food they didn t have room service the first night and i didn t see any

do wish they would be more clear about the laundry service regarding obtaining detergent and fabric softener at

room was comfortable the bed was comfortable hospitality was amazing and room service as

dont have casino

the pool was amazing we had it to ourselves

bc the pandemic we couldn't enjoy the pool

pet friendly

wifi works excellent

didn t like the room location , it was next to the laundry room, in the back corridor pointing to the street

staff, hotel & room cleanliness, breakfast exceeded my expectations

breakfast options are limited, just muffins or croissants

the breakfast buffet was awesome

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

convenience parking and location. walkable and centric. rebuild historic was impressive.

wifi was horrible

gave me one with no kitchen

it also said there was a kitchen in every room it was false also no mini fridge or even a coffee maker which

chair and i was told that nobody was on duty to handle the chair's price for a snicker candy bar was 3

power outages, weak wifi

there is a cafe and communal kitchen for cooking

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout

didn t like much about the property, was truly let down by the pool and the size of the pool

pool could be nicer, also while the bathroom in my room was beautiful the shower in room 8 wasn't

we also liked that the property was in a gated community and had plenty of safe street parking

parking accesible

the pool, roof and other common facilities were great

my car was stolen at the parking of the hotel

facilities were wonderful (pool, rooftop)

we loved the private pool setting (because of covid you signed up for private pool hours)

the pool, the decor, the tranquillity every single thing

water pressure - shower v disappointing no drinks facilities or bar or mini bar no food facilities when we

no lift had to carry cases up 3 flights of stairs breakfest was very weak no wifi n bed room

plunge pool is kind of a joke

lots of cute spaces to relax or work (i was working remotely on this trip) and wifi speeds were great

spa pool was a nice bonus we weren t expecting

and the wifi needs updating big time

room service was horrible too

of parking and the pool on site is heated

there wasn t any room service or someone to change sheets and or replace towels and washcloths as needed,

wifi connectivity a bit wonky, needs improvement.

necessarily a dislike, i just wished they utilized their bar more

that the bar close at 11

i arrived in the middle of the night late with two kids in tow and the night attendant wasn't so helpful, just

i arrived in the middle of the night late with two kids in tow and the night attendant wasn't so helpful, just

location is a little tricky (a bit of a bumpy ride on our golf cart) - also the pool was being cleaned and wasn

my only note -- and it's not even that big a deal -- is that the pool was a bit too cold for a dip

parking is a bit tight but it s doable if you are not in a rush.

ac+best sleep+fantastic massage+organic shampoo/wash+vegan+amazing breakfast+organic sheets+lovely staff+minibar

breakfast staff store

we only got room service once even tho i asked to have it everyday

pools and gym at your disposal

the kids loved the pool area which had a waking pool, a pool and a hot tub

was the best hotel i have ever stayed, bar none

quiet room and comfortable bed, has a nice gym.

the room has a kitchen, air-conditioning, a tv and a private bathroom

hot breakfast

the lobby is beautiful and a hot breakfast was included

the coffee was great, decent breakfast, villa was very comfortable and huge

good breakfast clean rooms nice staff

the wifi went out the thursday/friday of my stay as well as the fire alarm going off forcing the guests

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your

i was walking distance from many restaurants and stores, the gym, and a lot more

has a gym and nice hot tub lounge area on the roof

have a pool, they have two jacuzzies, which is great, but a pool would be impossible due to the type of

great location in condado laundry area and rooftop pool

location is great. gym is a plus.

great location. i enjoyed the roof top pool and bar services. breakfast was great.

my kids really enjoyed the rooftop pool as well

access to the main marriott for beach, spa and gym

people, room, pool, everything around

the pool area was a highlight, offering a relaxing and private space to unwind

it was billed as hotel, it had virtually no breakfast provision, a bar that was only open late afternoon onwards

is beautiful and in nature - but you need to drive to get to beaches (hanging out at the pool is, of course,

enjoyed the pool, pool bar, and coffee

thanks to women from the kitchen

front desk clerk and our uber driver that we were in a good area but we chose to just hang by the pool once it

no room service, and the bedding had stains (including the mattress, pretty large stain).

it has a small pool and lounge area in the back the breakfast was

soaking pool and courtyard were beautiful and romantic

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

convenient to kitchen area for shared refrigerator space

canario also offered to help with laundry

wifi was terrible.

also the wifi was terrible

also, the wifi signal is very weak and kept dropping

brian at the front desk, lynette at the conceirge, jackie, emily and bar staff were fabulous

access to beach, kids play pool, hot tub, sauna and bar

laundry room was unkept

pool/beach/casino outstanding

, we couldn t really enjoy the hot tub there was nothing but kids hanging in it and around the bar area nothing

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around

nice bar downstairs, gym, coffee shop, helpful staff

pool and hot tub were awesome

they have lactose free and gluten free options and a coffee bar that was actually nice

there is also a casino across the street

the wifi is non-existent and my husband and i were working from there, which was impossible

i especially appreciated the kitchen, it was such a nice bonus and made everything feel that much more relaxed

location is great, very quiet and beautiful. kids will like to stay

no blender in the kitchen

it had a small kitchen, so we were able to prepare our breakfast and dinner

were wonderful at acclimating our luggage for early check in and check out

almost nothing for kids to play :(

comfortable bed, easy access to pool or beach. friendly staff, gym was a nice option.

room service takes way too long

very easy to get overrun by one family or group of kids

the room service was a little misleading, as the

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

gym didn't open until 8am but they were willing to accommodate and open one hour early for me

the flooding around the hotel. the wifi didn't work.

breakfast was shared at el canaria, for the price difference paid to each hotel, i would expect a

the flooding side street and the lack of on-site breakfast and laundry availability

very expensive breakfast and drinks/snacks in the room

breakfast was good

the rooftop bar with its small saltwater pool was lovely

vibes nice private outdoor jacuzzi rooftop was cute, you could reserve a time slot to use then pool by yourself

my husband before going on to the rest of the island, and planed on spending an afternoon at the pool, happy

the breakfast wasn't great for kids but we ate at other restaurants outside the hotel

small things - but the devil is in the details and things like not enough trash cans (none in the kitchen or

room service also visited your room three times a day to drop off bottles of water

top spa in san juan

never woke up in time for breakfast or we were already gone on a tour

if we had been told before our visit that the bar and kitchens were being refurbished we would not of come

rooftop pool was extremely nice the staff was kind and very upbeat i will definitely visit

the jacuzzi and pool

poor breakfast

the design the pool the whole entire set up

is centrally located with some parking spaces

free parking on site is a huge plus

the parking is not free as advertised and i was woken up by a guest yelling in the parking lot because

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

wifi good

the kitchen is equipped with basic essentials

outside and another day was told to move my car when i was parked in the correct casa ciana parking

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

the wifi was down the 1st night, limited things to watch on tv

bring some smaller bills to use if you plan on doing laundry

gym is very basic.

for almost $400 a night there was no breakfast or even free wifi

gym equipment very

of options with 5-10 minute uber ride or 10 minute walk, which is not a big deal unless you have kids who are

favorite part of the hotel was the swim up bar & the slide

and desk were not clean in our room and our kids room

of the hotel control with covid but had to make reservations for the pool or gym

of the activities around the pool area never happened for kids even after asking about them and being told they

the wifi wasn t very good.

location is quite nice, overlooking the ocean with a wonderful pool, restaurant and common area

the pool was super clean and beautiful

the pool was fantastic

the food and the people. the restaurant food is exquisite. pet friendly property.

the place, the bar down stairs and the roof top bar as well

put that in the website so you don t book your room on those days also i did not like how the pool closed at

the breakfast was good

i expected to see better breakfast included

pool is very small