staff were very friendly, the room was lovely and the pool side was always immaculate

san miguel as we loved the entertainment in the vintage bar which, had great artists and was very relaxing

decent wifi

lanzarote princess from checking in with the lovely staff (and free prosecco and juice for the kids) to

nothing, everything was perfect, particularly liked the breakfast

some basic items were missing from the kitchen such as a bottle opener

kids upsolutly loved it and nice bonus was the football area,gym and entertainment

spacious and confortable room. well equipped kitchen. refurbished bathroom.

we were half board, we had an apartment room with kitchen facilities

there was one staff member who came on in the evening at the pool bar was extremely rude

perfect for the kids

liked the mini kitchen

huge breakfast buffet catering for all. you won't be disappointed with selection.

kids have their own pool, play area so we spent our time at the beautiful, sea water, lower pool

free water at dinner (like it does at breakfast) and one free hot drink per day at a hotel bar of your choice

nice gym, small but good

small constructive criticism is re. the quality of wifi s

room service was late by over an hour twice - i had to chase as it had been forgotten

adults only concept is fabulous and highly recommended

the wifi could do with an overhaul as it was very difficult to use

for adults, where we went every day and the family zone with water slides, play area and outside spaces which

was great - a piece of everything charming hotel - exterior and interior parking next to the hotel safe place

pools are heated, but don't expect a spa level comforts, still good enough for a quick dip on winter months

the kids pool isn t heated!

pool towels available with a 20 refundable deposit and plenty of books in the bar area do you can travel

main adults restaurant, free 2l water in the room daily, breakfast was great and the pool snack bar was good

adults only area was a welcome retreat including pool area with bar

thalasso spa lovely and nice pool

the pool s bar close very early

went all inclusive - enough choice of food and drink in the main adults restaurant, free 2l water in the room

the breakfast is officially from 08:00, but you can have a smaller variety already at 7:00, if needed

kids club kids pool play area kids

also, be careful what you give into the laundry

the spa and the swimming pool for adults

was immaculate, the staff were all lovely, no problem getting sun beds, food was good, pool bar was best we have

great the beds were really comfortable the location was good two pools, one heated plenty of car parking helpful

plenty of parking space and very quiet location

value for money, clean and spacious room, loved the separate pool for kids.

i liked the pool and staff.

they could improve the bar area and put cosy seats instead of plastic table and chairs

the activities all day for the kids big and small

it has plenty of space for parking

the rooms were cleaned each day whilst we had our breakfast which consisted of a wide range of options

despite being advertised as pet-friendly, the hotel is not pet-friendly at all

kids slide pool was freezing - felt like it just wasted that pool and no one went in it

adult only level , quiet and relaxing deck and pool

the staff we interacted with were fabulous - reception, room service/cleaning, rl pool bar staff

easily done more signs showing direction to reception to restaurants etc and spa very confusing

was no late night bar and limited restaurant choices on the property

pool too open and exposed to the wind (understand it ll take time for plants and trees to grow

liked everything, good location, nice and quiet, super pool and brilliant weather

excellent kitchen facilities- everything you needed

also no turn down service they did not supply water and soft drinks as paid for and there is no room service as

the animation team who ran the kids club were wonderful - not every kids club has people who are actually good

cleanliness, security tag system, location, swimming pool, gym.

super spacious, modern and for me most importantly clean

and the spa is a must for a visit

t very expensive: 100 extra/day), good health & sports programme (yoga, pilates, aqua gym,

great food friendly staff excellent location recomendable spa relaxing massage sessions

wifi worked great through out

great chill out music in the pool bar for a late afternoon drink watching the sun go down

wifi connection was weak and often instable in our bathroom living room (lateral pool view) - we

gym equipments are old.

pool area immaculate and really attractive

pictures don’t even do the justice, pool area looks amazing day and night and rooms are very spacious

day which can be enjoyed in the lovely surroundings of the dining area which looks out a the pool

having young kids their toys, blankets and feet got very grubby every day

it had some nice heated lemon and flower scented baths, a jacuzzi, sauna, steam room, heated pool and a sensory

the spa was utterly superb, though our booking only permitted one two-hour visit, and additional visits

breakfast was good with a big selection of food for all tastes

wifi was poor in the room but then its good in a way for a leisure holiday

the available gym and sauna are great, the food options are amazing but expensive

spacious and clean ac was good cleaning pack left for arrival pool was very quiet and clean free parking available

location and friendly staff, nice pool and plenty of parking.

pool area lovely and plenty of sun beds

sofa is not comfortable and kitchen facilities are minimal

clean, cheap, pool is quiet enough in the off seasons with no kids, there is a book swap at reception which is

over the sea and volcanos from the balcony and rom the very large common terrace, convenient bar on the ground

wifi , beds not comfortable , cafe not open in the evening, only local tv (not an issue of the wifi

wifi wasn t working

out of town so a bit dead and bar area equally quiet - looks like they rely on bus tours coming in for meals

was exceptional at arranging reliable taxis, letting me have late check out and baggage storage

good parking and easy walk into village to local bar

upon arrival, however, we were surprised to find that both the restaurant and bar services were closed for

neighbors happen to be the quiet retiree kind this is no problem, if it is a young family with kids who wake up

pool. view from hot tub balcony especially in the evening. local walks.

unfortunately i was unable to sleep properly due to noises from the room upstairs and from the kitchen

pool could be warmer

staff,parking,room,views and breakfast.

wifi was terrible. tv wouldn't connect.

good sized clean room, great spa, free car parking, friendly staff, good breakfast choices

funny enough the pizza in the room service was great, we ordered twice

very clean, good wifi, nice owner

throughout the hotel and by the pool is super strong

the pool was gorgeous

there is also a small gym you can use whilst looking out over the sea

the view from our room was exceptional, gorgeous pool then followed by the sea and the marina

particularly liked the fact that you could empty the mini bar to use as a fridge during the stay and the safe

kids loved the mini club, the staff were great i liked the variety of 4 swimming pools - even

of breakfast, very big hotel, terrace area of our room was lovely and big overlooking the pool

were given no help and no assistance to locate our room while struggling with the luggage and the kids after a

wifi was unusably slow for anything serious

additional cost for gym and spa, plus over priced lunch for those who are half board

liked the premises in and out it had its own interior swimming pool totally stunning and a we could choose any

the place has plenty of spaces to chill out and just watch the ocean and the indoor pool is pretty cool

location lovely hosts clean spacious indoor pool

common areas, designed in a moroccan riad style, among a covered common courtyard with swimming pool

nice inside pool

you could also order drinks and snacks via a service phone from the adjacent bar and they arrived very quickly

lovely rooftop area and pool

only down side was the daytime menu / bar food was limited and there was a lot of outside noise late at night

the rooftop sun deck and pool are very relaxing and great bar

was spotless, staff were lovely and the rooftop pool was gorgeous

no parking available, and wifi in the rooms not suitable for working

maybe breakfast could have extended to 10.30am

amazing location, loved the breakfast and decor and the staff couldn t have been more helpful!

lovely breakfast in a great restaurant

very noisy area, spa didn t work

nothing. wifi was a bit weak but likely not the hotels fault.

the pool area was clean and well maintained, quiet as the hotel is adults only

super clean and great breakfast

adults only

nice view over pool, gardens and bar/restaurant

excellent wifi in the room

food was actually really good, breakfast was a highlight with fresh pancakes made to order

fantastic and the pool was lovely

on site gym

very clean hotel, the spa area is great, very new and beautiful

breakfast buffet delivers a wide variety of foods to satisfy all european tastes

the kids pool looked great for families and even had a little kids pool bar which was a nice touch

great entertainment around the pool and for kids at the mini disco

our room was right next to the children’s pool area where the kids club is and on the other side of the room

location was excellent. hotel and staff super. lovely pool area.

cups when going for a drink no bread at breakfast just rolls they seem to start cleaning up 45 mins early as

wifi was a bit inconsistent. but not a major problem.

nice pools and spa was lovely

entertainment staff were fantastic with kids of all ages & adults

spa was very expensive and the member of staff i spoke to was neither helpful nor friendly

there was organised acqua gym classes, yoga, pilates

was a beautiful property, amazing location, lovely staff, good food and the rooms and pool were

loved the arm bands that you received once you arrived which you could swipe at the bar and the restaurant and

also it was adults only so the pool area was really chilled out

the gym could of been better equipped the machines didn t work but it was ok

drinks available at the poolside by

amazing facilities. staff are mega friendly and the breakfast and restaurant are great.

kids club is very outdated and needs some repair and additional equipment

kids club is very outdated and needs some repair and additional equipment

lovely staff and food at breakfast buffet was delicious

the room service was very poor

lovely spa facility

nice activities to take part in at the hotel -great shower -great toiletry selection -excellent gym access

clean great rooms amazing spa and pool beach location excellent breakfast

loved that it was adults only and the pool area was very relaxing

we had breakfast only and it was very diverse and tasty

the breakfast area is clean and if you are first in you will have no problem being fed

my two young children and stayed in a kids premier room with my own jacuzzi and garden

finished - had booked to use spa and swim up bar, wasn t told that these weren t built yet

breakfast good choice, facilities that were open were great

had a fantastic stay at finca isolina - incredibly attentive and kind staff, delicious breakfast, the room, the

good bed, great shower and heated pool

breakfast dinning room glazed on 3 sides with 4th side open to the small pool and garden area and sea views

the team facilitated an early check in and we enjoyed local treats and coffees (all complimentary) while our

from the small chocolates, tea, coffee, and water left in the room to the delicious and healthy breakfast

was excellent and the spa was perfect also, i only used the gym once but that was decent and the food and rooms

the ability to use the roof pool with nice view

sometimes difficult to find parking space, no wifi and no network in our apartment.

room was modern and very clean, good wifi, tasty breakfast and

good entertainment at the pool and night bar every day/evening

of done with a long mirror in room and wifi , pool was freezing cold , so couldn t have a dip

were allowed to impose their own music on everyone at the pool side -a chopping board in the kitchen space please

guests have access to the swimming pool

rooms were really good, little kitchen tucked away in the cupboards

value for money clean with all mod cons beautiful pool staff friendly loved the location easy walk to harbour

the pool was great not overcrowded and easy to get a sun lounger at anytime of the day

the gym area is air conditioned and has lots of up to date equipment if you want to work out while you

the bar is also really expensive

the time it was still honouring past bookings so a lot of lillos in the pool,

wifi was ok, about 6mb/s, enough to watch a film on ipad

spotlessly clean, helpful staff, lovely pool, can't rate highly enough

breakfast amazing, help yourself large selection.

gym was a bit small and strangely our tv source was changed which we didn't realise ended couldn't

not enough space for everyone

gym was very basic

location for exploring puerto del carmen. lack of parking.

loved the breakfast , it was so high quality and great variety , pool lovey and fab staff

the wifi isn t great and drops in and out a lot

the only thing missing is parking

spa shouldn't have been closed sundays - people are on holiday and expect to be able to use service

the breakfast buffet could be revised.

staff were absolutely lovely, especially with the kids (3 & 8) and the whole place is absolutely spotless

the room service for breakfast was excellent and always served on time with hot coffee

the speciality restaurant next to the bar was very disappointing

one kitchen cupboard door front was insecure

wish the spa for massages was open on the weekend, not just m-f

gym was in another building not part of the hotel complex and therefore not convenient as you would

sink in the kitchen area but no tea towel or washing up liquid for the cups and glasses

wifi only available in foyer and had to log on every time .

loved the stunning beach views, excellent buffets, pool side snack bar with great menu for lunch, friendly and

of the staff are great ,cheerful and willing to assist with any request,the food selection both breakfast and

good free wifi access in all areas of the hotel meant i could still connect with family at home

the dinner and breakfast buffets had lots of choice and the dining room and outside terrace were lovely

in the room bar water is for 3eur, in the nearby supermarket for 0

great staff, comfortable with kids, great choice of food

snacks available throughout the day should you miss your breakfast, or lunch

wifi was patchy in my room but mobile reception was fine so i didn't really use it

of variety for breakfast, lunch and dinner

everything, the staff, food, playgrounds for kids, beach, accomodation

the pool area was spotless with plenty of sunbeds available at any time

bar was closed 3 days during my visit

pool area and bar were spotlessly clean as were the apartments

the pool bar was great with a good menu

great for beach and entertainment, quiet, clean, reception helpful, able to avail of late check

the breakfast was excellent, with plenty of fresh and delicious options, and the pool area was never

especially virginia and ina and the lovely new female member of staff working in restaurant and bar from italy

delicious food with plenty of options for both adults and kids

the kids each had a room and our room was the one straight out onto the veranda

need a bigger gym area?? and spa

,apartment was spotless,comfy beds,well equipped kitchen,good wifi,beachfront complex and great value for money

the mini- kitchen is more than adequate for all our needs

just needed to fix the shower by the pool to make it absolutely perfect

it was my birthday while i was there and they dropped a bottle of wine to me by the pool on the day of my

better wifi

it s quiet with being adults only and only 25 suites, it was just what we needed

i would have liked a gym on site

all the staff were wonderful and we felt so relaxed chilling out in the sun and enjoying breakfast both on our

breakfast was excellent. staff fantastic always willing to help.

service is impeccable but very personal, real people interacting with real people, the pool area and the views

pool area bar and accommodation excellent

in bar very slow due to lack of staff also bar closed at 11 pm bedroom needs a mirror over dressing

beds were so hard and the pillows over kitchen very dirty disappointed i book it, and dose not say much for

loved the apartment, pool, bar, staff, location. honestly couldn t fault the place

air con and wifi included

i used the laundry service which had my clothes picked up in the morning and returned the evening of the next

the gym was poor i believe the ceiling

food was wonderful- both for breakfast and evening dinner

the breakfast was lovely and good variety

we got a great deal on our stay as all inclusive and found breakfast lunch dinner and drinks allowed on a/l

the gym was surprisingly good with a decent range of weightlifting equipment

wifi ( even the paid) is no existence

the spa was amazing and we always had it to ourselves

- location, by walk everywhere - pool, gym, room - checkin/out

child friendly activities for adults kids club staff v good peaceful clean

was very good, room was near the swimingpool and exit, a lot of parking space infront hotel, room was cleaned

the rooms were cleaned spotless every day and so was the pool and its area

having to pay 6 euros a day for wifi

the breakfast and dinner had great variety and was presented nicely

and helpful very clean good choice of food good varied entertainment nice atmosphere easy free parking great

coffe.worst ever( only good from a bar when u order)

kids areas could do with improvement

pool side snack bar is

breakfast good location no shops close pools staff

it has its own pool, food bar and lovely gardens

260, with a beautiful balcony view over the beach, the sea, and the garden around the novelty golf

hotel to relax for a couple (without kids)

pool was a bit cold

no hot water in the bathroom in spa area for late check out

kids loved the table tennis

the kids club was great, as were all the evening entertainments

only really bad thing i would have to say is t anything major just that the wifi connection was shockingly bad

gym could do with more equipment

diverse and delicious buffet food, morning and evening, lots of fruit for breakfast

i could be on wifi only on my laptop and i was still often disconnected because of bad connectivity

very, very pretty and massive, lots of sunbeds, 4 pools, tennis courts, mini-golf course, gym, spa, nice

family friendly, loads for kids to do, shows each night, great holiday atmosphere & staff are very friendly &

great gym in the hotel as well

the gym was well-equipped and a nice sauna was free to use

at all maybe the wifi was poor outside the room, buth when you're on a holiday you don'y need it

gym and spa in the hotel

didn't use pool, spa or other restaurants but they all looked very good (went out exploring every day)

everything about this hotel. breakfast. satff. room. everything is perfect.

good buffet restaurant, nice, quite large pool, and decent hotel gym.

breakfast was first class plus hotel right next to beach

nice games room for kids and reasonable at 1 a game

joyce from the kids club was outstanding she was so good with the kids and my daughter really was so upset she

was a race every morning to the pool to get a sun lounger

children. however the kids club kept them entertained well away from us

day & night activities for adults & kids were great fun

no wheelchair toilets by the pool area

is more a family hotel than adults so very loud music around the pools in the afternoon with kids entertainment

wifi wasn t good for me !

was great, hopefully they order their own shower chair for the hotel so guests can access the pool

near beach and spa fac

extra mile to ensure my comfort, spotlessly clean,luxurious white towels, plenty of hot water, wifi

outside bar / coffee shop

room service clean room, clean bathroom ... hotel location

could use some spa facilities

liimited selection of breakfast items

parking was easy and it was useful having a supermarket across the road

lovely rural quiet location, rustic decor. good wifi. friendly staff. comfortable large bed.

fabulous unpretentious food , good wine, relaxing pool sunbathing area if warm enough

the gardens and pool are lovely and although it is attached to a busy restaurant the rooms are very quiet

special praise to sophie and the relaxed breakfast environment

the property is not too child-friendly: no facilities for kids, no kids menu in the restaurant

only thing wrong was hot breakfast was cold in the mornings even when it came out from kitchen

breakfast was excellent with a great variety

lovely rooftop pool and sunbathing area

the bar near the pool is very good for drinks and the staff was kind and

places to relax on sofas and quiet spots in the shade - and a great place to enjoy the buffet breakfast

the bar was not open as expected. only beer and soft drinks from a vending machine.

hotel had no bar or entertainment facilities for the evening, this meant always going elsewhere when on occasion

free wifi and closer to the hospital

great location ,sea view , room , museum , every morning nice breakfast

spacious modern design of the room along with good kitchen facilities; wifi; private entrance and

the wifi worked really well and it even had laundry facilities

the kitchen could do with a few more utensils such as a properly sharp knife and a sieve, and a few

kitchen ware and cutlery a little sparse

only suggestion might be to have a chopping board in the kitchen

the service was the best and the room (suite with the pool) as well

although it is a busy town, parking was surprisingly easy as well and it s central location on the island

the breakfast is an experience and we fully recommend it

best breakfast and experience in canaries !

to detail in the hotel and at breakfast

location greatplus mangers were very helpful and pleasent also they do a good range of breakfast

the only thing i think could be improved was the variation of choice at the breakfast buffet.

hotel wifi did not reach our room which was a big disappointment the hotel staff appeared uninterested

the position is great and we met all the old local bar and restaurant staff at various places nearby whom we

pool area quiet andy clean