joe and laura have built a slice of heaven, beautiful views, right on the water, great pool

an amazing value and having a kitchen in our bungalow was wonderful

loved having a kitchen with all the essentials

the accommodation was very clean and the kitchen was fairly well equipped

there's no restaurant. you have a kitchen or you go out to eat

there is no bar as advertised, had no blanket first night so had to use a towel to help keep warm as needed to

karaoke at a nearby bar 2 nights a week and a barking dog next door

was really clean probably a typical tropics issue, but wish i didn't have to see and the juice bar and kitchen

rooms were clean and comfortable, strong wifi

simple and clean room, hot shower, crazy fast wifi, great location to walk to anything you need in town

condition and cost of laundry was disappointing.

wifi up and down gates locked at 10pm no access staff member was quick to respond after a knock

good wifi and right next to the building is a small supermarket

pool and room

the pool wasn't wasn't totally clear and there was a bit of sand/ grit in the shallow part.

with my stay of 5 days, the ladies offered to do my laundry which was a huge help

the pool was not operational

wifi was cutting every 30 seconds and i was unable to make internet calls nor work for 2 days

the staff was very friendly and helpful and the breakfast was very good

great staff, room, pool and breakfast

it had ambiance, delicious breakfast, the staff were delightful!

the breakfast was great, free coffee 24 hrs, & there is even a resident doggie that's just the sweetest

property is great, the staff so kind and the breakfast was delicious

and now, the piece de resistance: breakfast

the pool was not clean

bumpy isolated road to get there. no wifi in the rooms.

the restaurant is meant to offer continental breakfast but they had nothing prepared including no coffee at

they dont give you towels for the swimming pool, the entrance is a bit tricky

no pool towels not enough bath soap

wifi and dish network need improvement

the swimming pool was nice

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

small cottages, greatly accomodated with a pool

the pool was not maintained and the water was not clear

high payment for pet

property, loved the trees, vegetation, walkways, pool

com lead me to believe all rooms were situated with entrances towards the pool

the receptionists and breakfast attendant went above and beyond to make sure that we had everything that we

a bit disappointed that the wifi didn't work in my room the first night but they fixed it the next morning also

nice pool

beautiful ocean view and wonderful rooms and swimming pool

view clean room awesome staff very quiet and the pool was so invited and warm i will definitely stay again and

the pool

were friendly and helpful even with the language barrier

two wifi tickets were issued so only two devices were able to log into the network

wifi was very unreliable and there was no hot water at 9am

good, great value for money, large room, mega friendly staff, bathroom is nice, cold ac, good wifi

much noise from kids running around screaming)

wifi was slow in the beginning. we were on the 5th floor so understandeble

the bar was never open

the parking on the side next to all the trees felt a bit sketchy and the beds were a bit hard

wifi which was a challenge since we are travelling internationally

if a camera can be at the parking area

the wifi was almost non-existent

size of unit, included a kitchen

very nice and safe neighbourhood, at night there is a local market with stands and games for the kids

pool wasn t working

the rooftop pool is very small. the view up there of the harbor is beautiful.

lovely, well appointed studio room with basic kitchen amenities, complimentary coffee, tea and toiletries

charming decor, lovely large modern room, almost silent ac, good wifi

good location good parking at neighboring hotel

there are 2 car spots available in the hotel parking at first come, first serve

the wifi in room 317 is too slow.. i literally had to stay be the door the get good wifi.

no parking space was available. no dinner or breakfast on the facility.

the wifi sucks; there was no internet in the room i was

the parking

the wifi is too slow to work with it

wifi was very stable and connection is good

the wifi was awful. had to leave to do online class.

the wifi unfortunately did not work in the room

were understanding when i complained about poor wifi connection and changed my room with better connection

wifi didn t work and price was high for mexico

perfect hotel for a few nights. parking available. clean pool, very good restaurant.

it’s always welcoming, rooms are spacious, nice pool and on site great restaurant

good, quick and affordable room service form the restaurant

she finally agreed to provide the other 2 towels and said room service would take the towels to our room

the pool was nice and room were in excellent conditions.

the internet was down for most of the stay the pool was not accessable until the next day which is just crazy

love the pool and the view.the staff was very helpful when needed .

the pool was great my kids enjoyed themselves in the pool and the fact that there was a separation from the

only that the kids had a pool to swim

the pool was great for the kids

the pool

wifi is very slow it goes in and out not reliable for any kind of emergency or work

pool and space of the accommodation was good

clean an comfy real beautiful pool for family vacation

room was spacious. ceiling fan. inside property parking.

) staff members we met are super nice - we could change our breakfast to a sandwich - the lagoon is beautiful

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

- mostly no wifi in the room

toilet paper, mosquito spray and other amenities were not restocked after cleaning our room - the breakfast is

to top it all off, i was charged extra for breakfast toasts, despite breakfast supposedly being included with

breakfast was also huge and delicious

amazing location right on the lake, lovely staff, great breakfast.

location, super friendly hosts, delicious breakfast in the morning, very cute and comfortable cabins

great breakfast

great host, great location, good traditional breakfast

extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

pool/laguna service is inexistent

the private access to the lagoon, plus the pool and other amenities were fantastic

during the day, the restaurant was lovely but it felt formal if you have just come up from the pool so it would

we ate out 2/3 nights (20 min taxi each way to other restaurants) because between breakfast, lunch & dinner we

also, including a basic breakfast in the room tariff would be much appreciated

we booked hotel because in the pic it showed it had a pool

the pool was nice.

wifi wasn t strong enough to reach our room, and we rely on internet to work

the pool isn’t working

the pool and the surroundings.

breakfast was exceptional

the breakfast was included and was simply amazing best breakfast i ve ever had.

the water was incredible and the private pier with bar felt really special

the bar the bartender gave me a glass of wine that was 1000 pesos and never told me this before he

the restaurant and bar serve delicious, fresh and local food / drinks

breakfast: the breakfast included in our reservation was lacking and consisted of a plate of

to compensate for this inconvenience - such as a free dinner or even drinks or an offer on their spa/massage

we had no hot water or wifi during this time, and i think the staff could have done more to compensate for this

rate i payed for didn t specify what kind of breakfast we would get, it was american breakfast which surely

continental breakfast included fruits/juice, coffee/teas and bread

water access is shallow and great for the kids

playa is a small resort with just 4 cabanas for 2-4 people and good parking

small bar with no soft drinks (out of stock)

water access is shallow and great for the kids

the bar with seafood is great

wifi, tv access could have been better.

food , drinks, pool , ambiance all superb and very

breakfast started at 8 and we managed to get an early breakfast ready at reception when we had to

the breakfast included in the price of the room is not buffet, only a couple options available, we

they started to install the pool bar so there was an open hole at the pool which did not make the place very

had booked here because it s the only hotel with a pool, but in person the pool appeared unkept, was cold,

supposedly, the breakfast was included but it only includes fruit, juice and bread

bar is great and breakfast decent

there is a great common area, a wooden dock with a hut, a semi-open bar/kitchen, an outside water cooler, a

since the first day while waiting for our room to be ready adrian from the bar was the nicest guy, bringing us

wonderful breakfast included

bar menu is tasty and not too pricey

breakfast was delicious and satisfying, a great way to start each day

need small table and two chairs in the room to have breakfast.

views are just breathtaking and the huts lovely and parking is just outside

the location view, breakfast and kayaks

breakfast could be better, although tasty it was quite besic, some extras such as a hard boiled egg

t anything we didn t like but there was a hurricane so couldn t get spa service or use jacuzzi

their restaurant was about a dozen tables under a shaded roof next to the spa

host is super friendly and welcoming, everything is perfectly maintained, wifi works very well, mattresses are

hotel on lake front, with pool with lake view

the wifi was good

a beautiful ponton and terrace to enjoy the voew, a swim or kayak on the laguna, a very friendly bar and

the wifi is not stable

the pool was in the shade and felt a bit uncared for - didn t matter too much as had the lake but

& front desk would always help call a taxi lovely food and beautiful drinks made by staff at the pool my favourite

view from room, bar & pool area were heavenly

swimming pool was cold

for such a high-end hotel the wifi was not great.

breakfast quality was inconsistent and the staff didn t always come down to the pool/dock to

food, particularily limited breakfast.

upon arrival and shortly after checking in we were offered a room on a different floor, the wifi was working on

had no cover, only cold water on bathrooms, no hand towels provided, pool has slippery stairs and bottom, not

pool has slippery stairs and bottom, not allowed to bring food or drinks to the hotel, no parking inside

rooms, a good shower, a kitchen for the guests, spacy parking and a taco restarant beside - we liked it

wifi was terrible the toilet flush was very weak you would definitely need a car to stay at this

wifi was not strong within the rooms

wifi might as well not be available

parking on the residence very good value for the money, compared with the prices in

the view and the pool area was beautiful.

very spotty and interfered with check-out process as my credit card couldn't be processed since wifi

property is really outdated, the hotel has serious maintenance issues; broken stairs, pool with no filter, fences

s structure is deteriorated, poor lighting and power for phones, and the wifi was another level of

parking was good, beds were comfortable, pool is clean and refreshing

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

wifi was terrible. rooms need some hooks or shelves to hang things

kitchen had enough equipment/utensils to cook if required

kitchen lacked a few basics like salt, hand/paper towels, and garbage bags

there s a fridge in every room but no real cutlery or small kitchenette to do anything else

it seems people find it hard to dry their laundry quick enough for room turn arounds

parking

the lagoon/pool area is really comfy and with a beautiful view

only netflix showing on tv (in case you would like to see the news etc), the pool was often full of leaves

the restaurant and bar have excellent cocktails and while the food selection may not be expansive the quality

we never had any problems getting a sunbed by the lagoon or the pool

the room was on a parking space with a terrible shower, the smell was awful

some cups/plates etc in villa would be helpful when you have a kitchenette

breakfast was great

i had read some negative reviews about the wifi but it worked just fine, maybe because we were in the room next

breakfast was very good, wifi was only available in the

breakfast was good

a great bar and restaurant on site, the food we had was really good and great value for the price

there is also a cozy bar in the garden with cocktails, snacks, breakfast en lunch

breakfast light

parking was available on both sides of the street and had no trouble looking for parking

parking infront of the hotel

wifi wasnt brillant

the lagune is blocked by a giant palm tree outside the city so u have to pay for taxis to get in wifi never

lagoon in bacalar is amazing and the hotel is along one it s best part free parking

was clearly insufficient toilets partly broken no room cleaning between our two nights terrible wifi connection

some wifi problems.. but fine

location, staffs and breakfast was excellent

the only think i didn t like was not having wifi in the room

property is beautiful with a very friendly staff. amazing breakfast of choice included.

the grounds and the pool were nice, the staff was great

we thought the bungalows were really nice, comfortable bed, strong wifi, strong ac, clean and nice bathroom

breakfast was served on the patio on the ground floor and was good but the light breeze and ocean

instead, we found ourselves in a place where the kids refused to sleep or take a shower as everything was so

pool and lagoon area is beautiful and great to relax staff is very friendly amazing sailing tour on

breakfast was great right on the lagoon

they have a great snack restaurant with basic favorites and the bar which is open 12-9pm had great drinks,

the bar was open during your stay

i would have liked a little more options for breakfast, the little bit of bread and fruit quickly ran out by

the bar is also affordable

were old and my kids and i couldn t sleep because we saw 2 lizards inside the cabin

care of, smiling staff, if you speak spanish i'm sure they are even more amazing, refreshing pool, comfortable

the room is simple and but conferrable. the shared kitchen and pool were a nice bonus.

pool, the hammocks outside

and there is also possible to cook your own meals in the shared kitchen with good equipment to cook even to

the hammock was very confortable, the chairs infront of the rooms was a nice touch and also the pool to cool

wifi signal was bad

limited hours: 12:00pm-8:00pm the neighboring hotels on both sides (raiz & los aluxes) had great wifi, food and

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check

the wifi connection in the room is very bad, it works only on some position with very bad performance

locks didnt work; very basic room; stated that i needed internet, wifi doesnt reach the room

the bar closes early (6 pm) and not working in the evenings.

wifi was very good

the bar closes super early and there were no kayaks or paddle boards

there are two options for breakfast- one is free and one you have to pay for

craft cocktails made by carlos at the bar should not be missed either

deal breakers and did not dampen our trip, but room for improvement: the water pressure and wifi were weak

very slow service from bar staff in the garden, but they get away with it due to swing seats and location

it was nice that they had a bar to sell drinks from 11-7

the bar was not really a bar as much as a person standing there sometimes to pour some drinks don t

it was fine , but no bedside lights and wifi was terrible

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

the wifi was quite strong and we enjoyed the access to free water refills

the door leading to the rooftop apartment/pool was more secure

everything else was very good: clean, good wifi, nice big beds and free bikes + access to lagoon that is about

wifi is excellent

hamacas and pool for relaxing under the palms just in front of the rooms

really comfortable, a nice size swimming pool to cool down, share kitchen

place is family-owned, is kept clean, and has a nice-sized swimming pool

the kitchen could be a bit more equipped

very nice hotel with nice grounds and swimming pool with outside communal kitchen and free drinking water

pension with nice pool, including a (badly) equiped outdoor kitchen

pool wasn t full to where the water line didn t reach clean out baskets

beautiful swimming pool. available kitchen and coffee. cozy rooms.

the wifi was trash and working remote was impossible we had to leave

they have wifi

and the water of the pool was cold

a minibar would be a valuable addition, specially because the bar closes at 5:30pm.

the breakfast was very simple nd internet is bad

8am already is late lol also wifi low key wasn t great in our

wifi could ve been a bit better, but it was still somehow working.

there is a common kitchen that you can use for cooking and has a big fridge

parking space is limited

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

the kitchen has everything you need and free water was provided

wifi was really unreliable, kept dropping out.

i paid less for a far superior twin room with a lake view, free water and fully equipped full kitchen just days

would of been nice to have access to a kitchen, but this was never offered with the accommodation and so we had

we decided to book the best apartment with a little kitchen, but unfortunately the kitchen is not well equipped

easy parking, 5 min. to the beach. good room.

good breakfast. excellent location

the beds were comfortable, 2 sinks, one in the room outside the bathroom, a nice shower, good wifi, soap included

wifi was not working properly, bit far away from city center

slow wifi

the wifi was not connected to the internet

wifi was a little slow and would cut out from time to time

the pool was the best part super private

and the lagoon 5 min by car or 20 min on foot i liked the mayan decorations around the nice pool and in my room

my so sprained her ankle while we were in town, they helped arrange a doctor house call, breakfast to room and

wifi didn t work for me on the terrace. power line obstruct the view but not the hotels fault

the included breakfast was delicious, and was a full breakfast, including fruit, omelette, avocado toast, served

loved that it was walking distance from 2 great restaurants (nao sushi for dinner and enamora for breakfast

breakfast was lovely

hotel was beautiful, loved the breakfast offered and staff was so helpful

so i decided, to book my stay here because it was pet friendly and the reviews, however i did not have the same

the pool and chill out area are great

staff while checking in, wifi is bad can t use it in you re room unless your outside

we are defenetely not usual spa users but as soon as we came in the patio we felt a great feeling

location is perfect price is great too parking next to the hotel door

there is no parking lot

the ac worked great, and so did the wifi

pool was cold

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

has a pool but we had to wait for them to service it before we could swim

the wifi is not really functional

nice and clean room with a good pool in the centre of towm. very friendly stuff.

the pool is great, good size and clean

since my last visit, they ve expanded the hotel with a beautiful new pool and an inviting open space that

the hotel also offered free breakfast, parking and free bikes which were really handy

wifi didn t work so well in our room, however it was good signal in the communal areas so wasn

if you need wifi it is not perfect

wifi in the hotel was great in general, however on the top floor there was no reception

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly