they even did our laundry for us

best bar and bartender in town. nice beach. room a/c worked good which is important to me.

a bar fridge and coffee maker in the room

location was perfect. loved that there is a restaurant on site with room service. great staff.

room service also makes the sunshine view hotel and restaurant an overall excellent experience

the adults-only policy ensures that you are able to enjoy every moment in the tranquil resort

pool was fantastic

the rooms were very comfortable with a queen bed a large shower, like new kitchen facilities, satelite tv, and air conditioning

we loved the hospitality, the room, the view, the pool, and the amenities.

loved having a kitchen with all the essentials

pool was really well kept--we just didnt fo swimming this time

great staff, room, pool and breakfast

the breakfast was great, free coffee 24 hrs, & there is even a resident doggie that's just the sweetest

it had ambiance, delicious breakfast, the staff were delightful!

the hotel is really beautiful and private with a nice swimming pool

quiet location on outskirts of town with private safe parking

it was spectacular and so close to home. friendly staff, excellent breakfast!

does not have phone to.comunicate to the reception, does not include breakfast

lots of space, beautiful outdoors, great pool, hammocks

the pool.

beautiful ocean view and wonderful rooms and swimming pool

the beds were very comfortable, pool was nice

mini bar in the rooms would be of a great idea

nice pool

nice spacious rooms and bathrooms. good location and nice pool.

everything! especially the lovely pool top pool which was a surprise.

forgot to ask for the wifi code and it wasn't written anywhere in the room when we got in late

loved the nespresso machine in the room, the rooftop plunge pool, and the quality of the facilities

wifi didn't work

location is amazing. right in the middle of the night life. car parking. safe. great staff

good, quick and affordable room service form the restaurant

the pool and great breakfast

the pool was nice and room were in excellent conditions.

the entire hotel including outside areas and outside bar are non smoking

she finally agreed to provide the other 2 towels and said room service would take the towels to our room

the internet was down for most of the stay the pool was not accessable until the next day which is just crazy

pool was not in use, disappointment for the kids

only that the kids had a pool to swim

pool was not in use, disappointment for the kids

very friendly staff. enjoyed the clean pool.

pool is lacking maintenance

pool was dirty need to be clean and dimmer curtain it was hard getting a taxi had to walk a

pool and space of the accommodation was good

the beds are comfortable and the pool is clean.

pool was filthy, we could not swim in it

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

good breakfast was also included, nice kitchen facilities and very friendly staff

amazing location right on the lake, lovely staff, great breakfast.

great breakfast

the breakfast was great, and it was an added bonus to have use of the fridge

the owner rene was thoughtful and kind, sephora made a delicious breakfast every day and israel kept the place spiffy

extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

you pay a lot for a room and it doesn t even include breakfast

we ate out 2/3 nights

when it comes to breakfast, lunch or dinner, the team at the michelin star restaurant will be available with a host

min taxi each way to other restaurants) because between breakfast, lunch & dinner we had eaten everything available

also, including a basic breakfast in the room tariff would be much appreciated

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was a little dirty, and oddly enough we didn’t have a toilet seat in our bathroom

the pool isn’t working

we booked hotel because in the pic it showed it had a pool

the bar only opened at 1:00 pm, even though there were already around 12 guests there by 10:30 am

the water was incredible and the private pier with bar felt really special

breakfast is great and very generous

food is amazing as well, breakfast is included with many savory and sweet options

staged instagram fotoshoot breakfast on the deck, hindering everybody else to enter the water), distracting the serenity of

water access is shallow and great for the kids

food , drinks, pool , ambiance all superb and very

resturant-architecture-gym

of the staff from the front desk, waiters, housekeeping and spa personnel were very welcoming

can tell that the hotel opened recently : the spa/ gym building is in construction

the bar had some excellent cocktails too

breakfast included

the breakfast wasnt the best, but i d recomend getting something in the town anyways.

notice that more than a hotel these a serviced rooms with no central bar or restaurant: so, after breakfast there is no option for food or drinks

breakfast is great and the rooms very comfortable

the open wooden breakfast area overlooking the lagoon is stunning, and whether for breakfast, sunset drinks, or

bar is great and breakfast decent

parking was convenient with a good spot right near the hotel, which made coming and going

parking available on the street

the breakfast was excellent, and the staff treated us with warmth and genuine hospitality

good breakfast

need small table and two chairs in the room to have breakfast.

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

pool was clean and amazing just in the garden area

very poor privacy as well in the room over looking the pool where everybody can see you inside your room

we were told that the hotel was full during our stay and we always had the pool to ourselves, were well attended to, etc

view from room, bar & pool area were heavenly

food & drinks at the bar / restaurant were great

the bar & restaurant staff were very friendly and helpful and the food good

road, we couldn t hear this from our room but you could hear it when trying to relax around the pool which was a shame if you re hoping for something a bit more tranquil

a beautiful ponton and terrace to enjoy the voew, a swim or kayak on the laguna, a very friendly bar and restaurant staff, beautiful rooms, and amazing food the location is great if you have a car

from the utilities in the 5 floor sometimes you wait up to 60 minutes for an americano coffee for breakfast

breakfast quality was inconsistent and the staff didn t always come down to the pool/dock to

poor breakfast, terrace was unusable because of the stage smell

food can be a bit better and higher quality coffee should be served in breakfast

the breakfast served every morning was delicious and the staff were wonderful

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

parking a bit limited outside the hotel, but a large secure parking opposite

wonderful facilities to swim in their heated pool and in the lake

location is fantastic the sun decks the infinity pool the garden is magnificent

we never had any problems getting a sunbed by the lagoon or the pool

a/c was excellent, and wifi is very reliable

good bar inside hotel with tasty cuisine

great pier and bar area near the lake

pool isn’t a pool more like a water feature and there isn’t anywhere to sunbath but there is a

service at the bar and sunbeds is great as well

had an amazing experience, with good food and drinks, perfect spot at the lagune, a nice swimming pool and the rooms are very clean

breakfast was amazing. the lagoon room was spectacular.

the road and found a really nice cafe we great coffee & food

ly a 10 minute walk towards town) wifi only in the reception area but was terrible the location was great but would not stay here

breakfast was fresh and delicious!

wifi only in common areas available

no wifi in the room

the breakfast is ok, the restaurant staff is very nice

no wifi in the cabanas or on the terrace area directly outside the cabana - wifi only available at

the traditional mexican breakfast options were also super yummy, and were included in our stay

wifi very weak

breakfast was served on the patio on the ground floor and was good but the light breeze and ocean

the pool is small and a bit dirty, they should put an outdoor shower so people can wash away the solar

the service bar and restaurant is amazing

they also have a spa center for massages and yoga

it had some great options for kids too

the breakfast was perfect coffee toast and fresh fruit

poor breakfast.

the kitchen lady judith was very friendly so was the bar guy christian the place is very safe

good bar on site

bar is conveniently located right at the waterfront, but the hours are limited

enjoyed our stay: quiet, comfortable room, nice shared kitchen, clean pool, parking, friendly staff

the room is simple and but conferrable. the shared kitchen and pool were a nice bonus.

pool is small but always nice and

pool, the hammocks outside

clean, comfy, nice pool, well stocked open kitchen

there was a restaurant and bar with very nice food and drink

the next days the restaurant and bar just closed, probably because of not so nice weather

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

view of sunrise over bacalar. great breakfast included. friendly service

very tasty breakfast

the breakfast was good and the bar and sunbathing area overlooking the lagoon was beautiful

i have to mention one thing, i think it's a little shame that the included breakfast is a very simple (but well enough breakfast, nothing is wrong with it) and then they have

breakfast was included and everything was fresh and delicious

it was nice that they had a bar to sell drinks from 11-7

very slow service from bar staff in the garden, but they get away with it due to swing seats and location

the bar was not really a bar as much as a person standing there sometimes to pour some drinks don t

location was priceless, you have a little bar by the lake however is very tranquil so it s perfect to relax, you can also take kayaks or

there is a little bar area in the yard that you can purchase beverages and relax on the lawn

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

but they did have chairs out there and i saw most of them had a hammock hanging and there was a pool view with cool color changing lights, all that said they were super nice, on call staff and

thanks ud83dude0a pool ud83cudfca‍♀️ with weather clean and fresh

room, pool, free bikes, kayaks and lifecoats, private access to lagoon, great wifi, fresh water, truly

the door leading to the rooftop apartment/pool was more secure

appartment, service, private pool

shared kitchen is small and it can be very busy when the hotel is full, but other than that nothing to

we especially enjoyed the outdoor grill and pool

the kitchen could be a bit more equipped

very nice hotel with nice grounds and swimming pool with outside communal kitchen and free drinking water

the pool was cleaned twice a day and gets lots of sun

clean and big rooms and a nice pool

and the water of the pool was cold

the pool was small but perfect for what we needed

pool wasn’t full to where the water line didn’t reach clean out baskets

beautiful swimming pool. available kitchen and coffee. cozy rooms.

beds - hot water - clean - safe - location - hostfamily super friendly - tv - ac - good wifi - kitchen you can use + drinking water - sitting area in front of the

the kitchen has everything you need and free water was provided

big room comfortable beds free use of the kitchen sweet family ❤️

clean room, very comfortable bed, common terrace and spacious and well equipped kitchen

great kitchen space with everything you need for budget cooking, and drinking water available

good breakfast. excellent location

the pool was the best part super private

and the lagoon 5 min by car or 20 min on foot i liked the mayan decorations around the nice pool and in my room

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

the free breakfast is great

clean room, nice staff, warm water and excellent shower, awesome pool and spots to hangout and one off the best breakfast we had on our trip

the pool and bar area is great

great pool and bar and easy to walk anywhere in bacalar

was able to lie by the pool, the room was nice and air conned, breakfast was delicious and staff were

the ac worked great, and so did the wifi

location was perfect, and there was a clean pool on the property

nice and clean room with a good pool in the centre of towm. very friendly stuff.

has a pool but we had to wait for them to service it before we could swim

the pool is great, good size and clean

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

very nice room, nice pool and good location

pool was pretty dirty. breakfast process could be a bit more straightforward

pool is open until 11/12 at night, that was so nice

friendly helpful staff, nice breakfast, nice room, bathroom, hot water, soft sheets, nice pool

liked the location, rooms and pool

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly