the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

food , drinks, pool , ambiance all superb and very

central to the downtown but cheap cabs to get around, the staff does a great job cleaning and the pool was great

the pool

the beds are comfortable and the pool is clean.

pool was dirty need to be clean and dimmer curtain it was hard getting a taxi had to walk a

but there were people literally the whole night in the swimming pool screaming very annoying

like the room and the staff also the pool was nice and warm for my kids

love the pool and the view.the staff was very helpful when needed .

like the room and the staff also the pool was nice and warm for my kids

pool was not in use, disappointment for the kids

very friendly staff. enjoyed the clean pool.

the view was really nice, i loved that we were by the pool it was nice.

location. only one restaurant nearby. no bar or service at the apt complex.

good, quick and affordable room service form the restaurant

didn’t like that the fact that you guys said no smoking and by the pool area smell high off weed

easter break there were a lot of children, which is fine, but some of them were very noisy in the pool

no private parking

pool wasn t working

the wifi worked well and the shower had great hot water and pressure

location is amazing. right in the middle of the night life. car parking. safe. great staff

very nice and safe neighbourhood, at night there is a local market with stands and games for the kids

beautiful ocean view and wonderful rooms and swimming pool

all the staff were amazing. the swimming pool is super clean and perfect for my daughter.

mini bar in the rooms would be of a great idea

view clean room awesome staff very quiet and the pool was so invited and warm i will definitely stay again and try the restaurant

only 2 towels per room, no hand towels or washcloths no bar at pool

breakfast is very poor

breakfast was great

the receptionists and breakfast attendant went above and beyond to make sure that we had everything that we needed and

seclusion from town and the privacy of the pool area

room, beautiful place, great location, delicious breakfast and excellent service

great breakfast

beautiful garden and great breakfast with fresh fruit

even the pool is nice

they have a continental breakfast included but have options to upgrade if you would like more food

the breakfast was not good

the pool and free breakfast!!

great staff, room, pool and breakfast

the hotel is really beautiful and private with a nice swimming pool

the pool and free breakfast!!

the mosquitoes at night in the pool were not something we would love to experience again but at least in the rooms there are no

very tasty breakfast

the included breakfast was delicious. and being able to swim in the lake from the hotel.

there are two options for breakfast- one is free and one you have to pay for

the breakfast was good and the bar and sunbathing area overlooking the lagoon was beautiful

beautiful location, kind staff and excellent free breakfast

very slow service from bar staff in the garden, but they get away with it due to swing seats and location

it was nice that they had a bar to sell drinks from 11-7

the bar was not really a bar as much as a person standing there sometimes to pour some drinks don t

there is a little bar area in the yard that you can purchase beverages and relax on the lawn

location was priceless, you have a little bar by the lake however is very tranquil so it s perfect to relax, you can also take kayaks or

good breakfast. excellent location

there was a restaurant and bar with very nice food and drink

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

the next days the restaurant and bar just closed, probably because of not so nice weather

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

the kitchen has everything you need and free water was provided

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

beds - hot water - clean - safe - location - hostfamily super friendly - tv - ac - good wifi - kitchen you can use + drinking water - sitting area in front of the

is a great fully stocked kitchen, but a microwave would have been a plus, but everything else was above expectations in the

there is a common kitchen that you can use for cooking and has a big fridge

water access is shallow and great for the kids

this hotel has everything you need to have a couple of perfect days on the lagune: good breakfast, kayaks that are included and available any time, a bar where you can grab some cocktail

good bar on site

poor breakfast.

the bar is also affordable

the breakfast was not that great, but there are plenty of food choices nearby.

really good breakfast, so many choices , very tasty

they also have a spa center for massages and yoga

breakfast was served on the patio on the ground floor and was good but the light breeze and ocean

nothing (maybe the wifi could be better in the room) (-)wifi is poor. no 4g connection at this area (+) the staff are very nice, helping with everything (taxis, problems with the wifi and etc (-)wifi was bad at our room, but they gave us routers which solved the problem (+) we thought the bungalows were really nice, comfortable bed, strong wifi, strong ac, clean and nice bathroom/shower (+)located directly at the lake free kajak free wifi great people good breakfast good snacks / cocktails parking was no (-)next time i would take a bungalow wifi only worked sometime (-)a bit noisy in the rooms downstairs in he mornings mainly and no wifi in the room (-)no wifi in rooms which was unfortunate. (-) also the wifi wasn't that good, but honestly you go to vacation and relax so we didn't missed to much

breakfast i've ever had at a place i'm staying

the pool and bar area is great

at the pool, chill at the terrace

design of the pool is fantastic

the staff is super, the bar is great and the restaurant is amazing

extremely great breakfast

the road and found a really nice cafe we great coffee & food

ly a 10 minute walk towards town) wifi only in the reception area but was terrible the location was great but would not stay here

i had such amazing time so i cant complain at all about anything, breakfast was simple but super good

breakfast was fantastic, went above my expectations.

breakfast was fresh and delicious!

pool was pretty dirty. breakfast process could be a bit more straightforward

communal pool area is amazing

since my last visit, they’ve expanded the hotel with a beautiful new pool and an inviting open space that adds even more charm to the property

friendly helpful staff, nice breakfast, nice room, bathroom, hot water, soft sheets, nice pool

very nice room, nice pool and good location

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

the ac worked great, and so did the wifi

to sit/lay by your pool/the lagoon no cushions on hard slatted chairs

location is fantastic the sun decks the infinity pool the garden is magnificent

wonderful facilities to swim in their heated pool and in the lake

and paddle, has a nice restaurant which serves great food, and the view on the lagoon from the pool and the restaurant is stunning

pool area and sundeck were also top notch

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

rooms, very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is tiny but with the lagoon right at your doorstep you really don't need a

small pool

service at the bar and sunbeds is great as well

the pool is very nice but the water is cold

good bar inside hotel with tasty cuisine

wonderful spacious room! great pool and the hammocks rocked! easy walk to everything!

wifi is really weak

the kitchen areas has water to refill bottles as well as basic amenties

wifi and comunal kitchen

the kitchen was big and clean but lacks a stove to be able to cook some food.

the staff is friendly, breakfast is good, and parking is easy

close to the town and shops and breakfast was lovely

d smelled lovely), the pool was amazing and the staff were super friendly

i would say the swimming pool is a bit small though.

has a pool but we had to wait for them to service it before we could swim

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

the pool is great, good size and clean

nice and clean room with a good pool in the centre of towm. very friendly stuff.

location was perfect, and there was a clean pool on the property

pressure was really weak wifi was bad they stopped refilling the breakfast trays about half an hour before it

also the pool just to feel good

the murals throughout the property, the rooftop deck, the amazing pool, and the simplicity of the rooms made it all relaxing and tranquil

its beautiful. saltwater pool.

breakfast was delicious

no wifi in the room

room and bathroom were very clean and beautiful, and the breakfast was prepared by the owner of the hotel and the food was delicious

wifi very weak

location, staffs and breakfast was excellent

the traditional mexican breakfast options were also super yummy, and were included in our stay

wonderful breakfast included

bar is great and breakfast decent

breakfast is great and the rooms very comfortable

comfortable rooms, beautiful location on the lagoon, and great breakfast!

breakfast is correct for such a small hotel

lovely people, the room was big, with our little balcony and kitchen, everything was very clean, pool was great, parking available, nice breakfast, great location, we felt like home ud83eudd17

pool clean, though not heated was in partly sunny location

the wifi dropped from time to time and we had to go to the window to try to pick it up again

,enclosed parking, great service breakfast included a plus and people

hotel, beautiful garden with swimming pool, shower with great water pressure

from the beach and five from the town, calm, nice 2 swimming pools, one on rooftop, very good breakfast(fruit, eggs, toasts, jam, nutella, cacao, coffee…), nice room with balcony, we booked a

the breakfast was really good

kids enjoyed the clean pool and rich breakfast

the pool area is lovely and perfect for relaxing, and breakfast in the morning was good and abundant, a

the breakfast is not too varied but of a very high quality (the quesadillas are delicious)

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

breakfast could be better, although tasty it was quite besic, some extras such as a hard boiled egg

no parking

parking was convenient with a good spot right near the hotel, which made coming and going

parking available on the street

the breakfast was excellent, and the staff treated us with warmth and genuine hospitality

impressions were a little concerning - the hotel pool and reception area is some distance from the lagoon and a little underwhelming to look at

rooms and property, loved the pool, the staff was super friendly and helpful, location was terrific with a little trail down to

thanks ud83dude0a pool ud83cudfca‍♀️ with weather clean and fresh

the room with the pool on the roof was worth the splurge

we also enjoyed the pool and the nice atmosphere

lovely and helpfull staff, good breakfast, good location and lovely decoration

we had a room right in front of a cozy pool which is cleaned every morning

great location and staff, very warm welcome and they even offered a late check out free of charge, so we could go on a sailing tour the day we were leaving

pool superb and all the different places to read your books fantastic

boardgames and treats for the kids a welcome drink, lots of advice

the breakfast was very good with changing egg dishes every day

breakfast was delicious

newly opened hotel: stylish rooms, great shower, comfy beds, good breakfast incl

is new, just in front of a nice green park

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included its really really good, love the location and all the amenities, definitely will

pool was clean and amazing just in the garden area

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

we were told that the hotel was full during our stay and we always had the pool to ourselves, were well attended to, etc

hotel on lake front, with pool with lake view

our room #105, ground floor at waters edge, close to dining area, pool and waterfront seating

a good breakfast was included in the rate

the bar was delicious and their breakfasts were amazing

the breakfast was amazing, and we also had dinner at the restaurant and loved it

of welcoming guests who look for a quiet, tastefully made oasis - the intimacy of the rooms and pool spots (every couple of sun-beds are divided by a batch of flowers and greenery), great

i loved staying there for a couple reasons: only a handful of rooms, adults only, a focus on tranquility, exceptionally nice & helpful staff

in fact the place is not finished as it is still under construction: the fitness center and spa are currently being built which means that you pass its building shell after the entrance which

they started to install the pool bar so there was an open hole at the pool which did not make the place very attractive either

spa was understaffed but after some back and forth, we were able to work things out.

restaurant not the best & breakfast a little poor

ise), the attention to details by the staff and the quality of

enjoyed our stay: quiet, comfortable room, nice shared kitchen, clean pool, parking, friendly staff

wifi was good also

pool is small but always nice and

a great garden with a pool to dip in and a kitchen you can use to cook if you like to

enjoyed our stay: quiet, comfortable room, nice shared kitchen, clean pool, parking, friendly staff

nice little and quiet hotel. with huge rooms and nice pool.

the water didnt work untill say 8-9 am.. pool water was not very clean

the pool area was also very nice and a great place to relax

pool is smaller than on photos, yet enough to get a cooling dip

pool was gross and needed cleaning and maintenance

comfortable beds, super clean nice shower, lovely terrace with small kitchen to use and views of the square

place was filthy, the kitchen wasn't cleaned before we arrived

the kitchenette is equipped with the most basic stuff

room service - meals provided by the la playita restaurant for reasonable prices

the pool was heated ud83dude04 in the morning, it can be a little noisy in the room with cars passing

the staff, kitchen, pool, room are all perfect - can't recommend enough

the entire architectural design is absolutely stunning. the pool area, the restaurant & bar

laid back luxury oasis in town, tasteful decoration, helpful staff, bike rental and breakfast

restaurant and bar have good food/drink offerings and friendly service

lping organise an airport taxi), but particularly the guys by the pool bar who welcomed us, kept the drinks topped up and helped with kayaks

& front desk would always help call a taxi lovely food and beautiful drinks made by staff at the pool my favourite stay in

didn't love the pool in our unit

food & drinks at the bar / restaurant were great

the outdoor facilities, including the swimming pool and the deck by the lake, were superb

the breakfast was very good, yogourt and fruit as well as the eggs were prepared as requested

food, particularily limited breakfast.

breakfast quality was inconsistent and the staff didn t always come down to the pool/dock to

breakfast was another disaster

very clean great pool great service and staff good location great breakfast

hotel is also beautiful, well located, with a good shower, a comfortable bed, a really pleasant pool and one of the most friendly staff i’ve ever met

there's a nice little pool for an afternoon dip and we enjoyed the bar in the evening for a few glasses of wine

the decor is beautiful, the grounds and pool have a zen spa feeling and the breakfast is exceptional

nice staff, good breakfast, comfortable and nicely furnished rooms and beautiful pool

breakfast, super friendly and helpful staff, very cool amenities like yoga classes, paddleboards,

the included breakfast was simple and nice, but they served every day the same food

food at the restaurant and drinks at the bar were delicious

the restaurant and sunbeds on the lake, beautiful yoga shalla and a great yoga teacher, great breakfast, and mostly absolutely amazing staff ready to help at any hour

thing is the pool area at the back seems a bit neglected and could do with a few touch ups

breakfast is a bit limited and the portions were not so big

the room was perfect and cleaned everyday, we had our own balcony with a cold plunge pool that overlooked the laguna

their breakfast is really nice

we enjoyed the walkway to the room and up towards the infinity pool

the rooftop was excellent for watching the sunrise and cooling off in the pool

wifi didn’t work and the horrible techo-pop music constantly blasted at the bar and restaurant almost ruined an otherwise fantastic experience

the water was incredible and the private pier with bar felt really special

the bar and beach chairs are beautifully located at the lake, and we didn't miss a pool at all

the restaurant and bar serve delicious, fresh and local food / drinks

the food options were delicious, including the complementary breakfast