room was just what we wanted and the pool was very relaxing

the pool was great my kids enjoyed themselves in the pool and the fact that there was a separation from the

pool was not in use, disappointment for the kids

the pool was great for the kids

the pool was great my kids enjoyed themselves in the pool and the fact that there was a separation from the

room was spacious. ceiling fan. inside property parking.

pool and space of the accommodation was good

pool is lacking maintenance

central to the downtown but cheap cabs to get around, the staff does a great job cleaning and the pool was great

but there were people literally the whole night in the swimming pool screaming very annoying

wifi was slow in the beginning. we were on the 5th floor so understandeble

comfy. secure parking. english speaking staff

much noise from kids running around screaming)

a/c not properly cooling the room and the parking which guest need to walk on the street to get to and from

two wifi tickets were issued so only two devices were able to log into the network

i like that room service was nice. the staff was nice.

didn’t like that the fact that you guys said no smoking and by the pool area smell high off weed

we were able to get room service and didn't have to leave our room at all

she finally agreed to provide the other 2 towels and said room service would take the towels to our room

over all was a great experience for my wife what can o say we didn't make it to the restaurant or bar but look

the parking

the free wifi and bed size

no internet, parking lot was at the road side

the wifi sucks; there was no internet in the room i was

no parking space was available. no dinner or breakfast on the facility.

good location good parking at neighboring hotel

there are 2 car spots available in the hotel parking at first come, first serve

charming decor, lovely large modern room, almost silent ac, good wifi

were outdated and a bit rusty, tvs were old, no phone, no iron, no wake up call service, no room service as

pool was dirty , dirty and needed more furniture . tons of debris in pool

beautiful ocean view and wonderful rooms and swimming pool

lack of room service

nice spacious rooms and bathrooms. good location and nice pool.

clean, specious, great location, parking and lift available.

wifi was very stable and connection is good

wifi did not work at all when i was there, which was a disappointment as i planned some work for

cozy rooms, parking, location

the bathroom was leaking and the wifi was very spotty and was hard to connect to in the room.

the bar was never open

if a camera can be at the parking area

the parking on the side next to all the trees felt a bit sketchy and the beds were a bit hard

wifi which was a challenge since we are travelling internationally

the wifi was almost non-existent

parking

super comfy bed, very spacious living space and balcony, the bathroom and kitchen area were both really clean

i even got an upgrade when i arrived and had a little kitchen

place, great bed, well equipped kitchen and bathroom and really nice roof terrace

i was alone and needed a break, so i took full advantage of the plunge pool on the roof and the walks on the

no pool towels not enough bath soap

wifi and dish network need improvement

the swimming pool was nice

the pool area was good and nice to relax

breakfast was great

room, beautiful place, great location, delicious breakfast and excellent service

breakfast was excellent !!! very traditional and truly mexican.

the pool.

wifi wasn t strong enough to reach our room, and we rely on internet to work

we booked hotel because in the pic it showed it had a pool

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool was nice.

the pool isn’t working

property is great, the staff so kind and the breakfast was delicious

the pool and free breakfast!!

great omlette breakfast, clean rooms, hot water, clean pool and located close to the free zone

great staff, room, pool and breakfast

the place, the commodities the lagoon and the pool

had breakfast included in our reservations

cabanas are ok, however the cleanliness can be improved, the pool is nice but the dogs come and drink water from

the bed in the room was super comfortable and their are beds by the pool and lagoon to lounge in

i would say they should start breakfast earlier

location was beautiful, and hard to beat swimming in the water and pool

small cottages, greatly accomodated with a pool

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

the pool was not maintained and the water was not clear

food , drinks, pool , ambiance all superb and very

an amazing value and having a kitchen in our bungalow was wonderful

the pool is lovely ud83dude0d very clean

beautiful bay view (make sure you catch at least one sunrise), friendly and helpful staff, pool was fantastic

joe and laura have built a slice of heaven, beautiful views, right on the water, great pool

we loved the hospitality, the room, the view, the pool, and the amenities.

to top it all off, i was charged extra for breakfast toasts, despite breakfast supposedly being included with

toilet paper, mosquito spray and other amenities were not restocked after cleaning our room - the breakfast is

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

everything was perfect: the breakfast, the restaurant, and the peaceful atmosphere

- mostly no wifi in the room

the bar and beach chairs are beautifully located at the lake, and we didn't miss a pool at all

food was unbelievable, we particularly loved the breakfast

the bar and beach chairs are beautifully located at the lake, and we didn't miss a pool at all

i recommend reserving a table by the lagoon bar for dinner

there are lots of activities on offer and the massages/spa was fabulous

the breakfast was great, and it was an added bonus to have use of the fridge

cabins, great staff, lovely lake settings, delicious breakfast, and they offered a paid service to drive us to

the owner rene was thoughtful and kind, sephora made a delicious breakfast every day and israel kept the place

breakfast was also huge and delicious

breakfast was lovely as well

there is no bar as advertised, had no blanket first night so had to use a towel to help keep warm as needed to

karaoke at a nearby bar 2 nights a week and a barking dog next door

was really clean probably a typical tropics issue, but wish i didn't have to see and the juice bar and kitchen

extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

the pool, though mostly unusable during the day because of the heat of the sun and no shade, was

pool/laguna service is inexistent

also, including a basic breakfast in the room tariff would be much appreciated

the pool area is beautiful but the soft lounge sofas sit in the water & so are mouldy

on the rooftop but it's completely bare and unlit except for the electric candles put out, giving parking garage

wifi was strong

parking was in a safe place and we felt safe staying there

wifi up and down gates locked at 10pm no access staff member was quick to respond after a knock

nice staff, helpful, decent location. easy to find, easy parking.

rooms were clean and comfortable, strong wifi

continental breakfast included fruits/juice, coffee/teas and bread

to compensate for this inconvenience - such as a free dinner or even drinks or an offer on their spa/massage

rate i payed for didn t specify what kind of breakfast we would get, it was american breakfast which surely

also, the person checking us in the night before gave us very little info on our stay, such as breakfast details

we had no hot water or wifi during this time, and i think the staff could have done more to compensate for this

> there is a bar which serves drinks and nice food from 12-17, we had very nice cevice

water access is shallow and great for the kids

there is a bar which serves drinks and nice food from 12-17, we had very nice ceviche

the bar with seafood is great

small bar with no soft drinks (out of stock)

bar is great and breakfast decent

the breakfast buffet was nice, room was very clean and everyone was kind

breakfast is great and the rooms very comfortable

notice that more than a hotel these a serviced rooms with no central bar or restaurant: so, after breakfast

to the lagoon, breakfast on the shore was fantastic

the pool on our room was literally falling apart

the pool was not very clean no laundry basically very poor management for the price

in fact the place is not finished as it is still under construction: the fitness center and spa are currently

quite expensive, it was worth the price imo, maybe they could have included breakfast in the price

the grounds by the pool area could have been a little cleaner.

parking available on the street

very friendly staff, they bring breakfast to your room, they include a couple bottles of water, soda and beer

no parking

the breakfast was excellent, and the staff treated us with warmth and genuine hospitality

breakfast was delicious and satisfying, a great way to start each day

very poor privacy as well in the room over looking the pool where everybody can see you inside your room

t anything we didn t like but there was a hurricane so couldn t get spa service or use jacuzzi

their restaurant was about a dozen tables under a shaded roof next to the spa

our room #105, ground floor at waters edge, close to dining area, pool and waterfront seating

the wifi is horrible

before we even arrived (helping organise an airport taxi), but particularly the guys by the pool bar who welcomed

before we even arrived (helping organise an airport taxi), but particularly the guys by the pool bar who welcomed

view from room, bar & pool area were heavenly

view from room, bar & pool area were heavenly

the wifi is not stable

quality was inconsistent and the staff didn t always come down to the pool/dock to refill drinks

for such a high-end hotel the wifi was not great.

the included breakfast in the price is very limited.

great that it included breakfast, and the dinner was pretty good too

the breakfast was very good, yogourt and fruit as well as the eggs were prepared as requested

had no cover, only cold water on bathrooms, no hand towels provided, pool has slippery stairs and bottom, not

pool has slippery stairs and bottom, not allowed to bring food or drinks to the hotel, no parking inside

breakfast very good and tasty

also the advertisement didn t really tell you that the glamping tents are basically on the parking lot around

the breakfast was very good

wifi only in common areas available

the room was on a parking space with a terrible shower, the smell was awful

to sit/lay by your pool/the lagoon no cushions on hard slatted chairs

location is fantastic the sun decks the infinity pool the garden is magnificent

a/c was excellent, and wifi is very reliable

wonderful facilities to swim in their heated pool and in the lake

the lagoon/pool area is really comfy and with a beautiful view

of perfect days on the lagune: good breakfast, kayaks that are included and available any time, a bar where you

the kitchen lady judith was very friendly so was the bar guy christian the place is very safe

poor breakfast.

didn't have any difficulty parking, but could see how they could easily run out of parking space

bar is conveniently located right at the waterfront, but the hours are limited

was clearly insufficient toilets partly broken no room cleaning between our two nights terrible wifi connection

parking infront of the hotel

lagoon in bacalar is amazing and the hotel is along one it s best part free parking

the view from the lagoone was great tho, the parking lot available and food near by.

the door was not working, wifi signal very poor

they tried to offer a gesture by offering dinners and laundry service but then changed their mind that it was

wifi was bad at our room, but they gave us routers which solved the problem

the service bar and restaurant is amazing

really nice location on the lagoon at the back, with nice pool and bar area

small bar but very friendly bar tender and the room was something one might picture ernest hemmingway

slow wifi, couldn't use netflix construction work slightly noisy at times, though appreciate they are

lovely location near the bay, enjoyed using the bicycles and getting laundry done

a bar fridge and coffee maker in the room

whether it was extra towels needed , or the use of a kettle , iron, extra bottled water, or laundry services

best bar and bartender in town. nice beach. room a/c worked good which is important to me.

cocktails at the bar are great

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful

have a traditional lebanese menu in the restaurant bar food was

the bar next door was noisy playing loud music, although this fortunately didn't go on all night

breakfast continental its really small you better add some avocado toast or other thi gs like that

a great bar and restaurant on site, the food we had was really good and great value for the price

pool isn t a pool more like a water feature and there isn t anywhere to sunbath but there is a

not sound proof at all as there isn t a proper window so you can basically hear everything - wifi works badly

the wifi connection in the room is very bad, it works only on some position with very bad performance

it had wifi and was in bacalar

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

service, no wifi

locks didnt work; very basic room; stated that i needed internet, wifi doesnt reach the room

it seems people find it hard to dry their laundry quick enough for room turn arounds

view to the lagoon from the main villa, which has 2 bedrooms and 2 bathrooms, a super spacious kitchen, dining

would have been even better if we had access to a kitchen during our stay to make lunch and/or dinner

laundry service is very efficient and very reasonably priced

the wifi didn't reach it

the wifi was good

the breakfast was good and the bar and sunbathing area overlooking the lagoon was beautiful

craft cocktails made by carlos at the bar should not be missed either

wifi was very good

view of sunrise over bacalar. great breakfast included. friendly service

wifi was terrible the toilet flush was very weak you would definitely need a car to stay at this

wifi was not working (provider problem, i believe) and while there was no ac, the ceiling fan was

there was free parking and a little kitchen guests are allowed to

rooms, a good shower, a kitchen for the guests, spacy parking and a taco restarant beside - we liked it

parking available

seat fell off the toilet, both doors wouldn t lock, one lock completely fell apart and the wifi was very weak

breakfast was ok wasn't the best tasting food but it was free so can't complain too much

room and bathroom were very clean and beautiful, and the breakfast was prepared by the owner of the hotel and

good ac and wifi

wifi only in common

wifi was not working, apparently the line was down due to an accident

have stayed here before and it's a beautiful property on the outside with a stunning pool and view of the lagoon

there is also a swimming pool and access to the lake, where you can swim, snorkel, or rent kayaks right there

parking was good, beds were comfortable, pool is clean and refreshing

cash only restricted is when using pool area and evening meal.

it was fine , but no bedside lights and wifi was terrible

the bar was not really a bar as much as a person standing there sometimes to pour some drinks don t

it was nice that they had a bar to sell drinks from 11-7

location was priceless, you have a little bar by the lake however is very tranquil so it s perfect to relax,

also, the wifi is not working well and is very slow when it is working

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

i'm sure they are even more amazing, refreshing pool, comfortable beds, warm water, a common kitchen area which

pool, the hammocks outside

parking, the swiming pool and proximity to beach

the room is simple and but conferrable. the shared kitchen and pool were a nice bonus.

enjoyed our stay: quiet, comfortable room, nice shared kitchen, clean pool, parking, friendly staff

the wifi was quite strong and we enjoyed the access to free water refills

the door leading to the rooftop apartment/pool was more secure

everything else was very good: clean, good wifi, nice big beds and free bikes + access to lagoon that is about

wifi is excellent

hamacas and pool for relaxing under the palms just in front of the rooms

8am already is late lol also wifi low key wasn t great in our

a minibar would be a valuable addition, specially because the bar closes at 5:30pm.

the breakfast was very simple nd internet is bad

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

comfortable beds and rooms, we loved having use of the kitchen

wifi only reached by the bedroom door

wifi could ve been a bit better, but it was still somehow working.

all the necessities: soap, a hairdryer, towels (also a beach towel on request), ac, ventilator, wifi, hot water

good breakfast. excellent location

easy parking, 5 min. to the beach. good room.

our room had small kitchen

i paid less for a far superior twin room with a lake view, free water and fully equipped full kitchen just days

wifi working from time to time (maybe our room was too far from it)

really good wifi and working ac

the place was clean, the wifi worked well and the location was great for both the lagoon and restaurants

parking in front of the hotel

the wifi didn t work in my room

the staff is very nice and breakfast very good

clean room, nice staff, warm water and excellent shower, awesome pool and spots to hangout and one off the best

breakfast was included and

wifi didn t work for me on the terrace. power line obstruct the view but not the hotels fault

the included breakfast was delicious, and was a full breakfast, including fruit, omelette, avocado toast, served

the wifi signal could be a bit better.

my so sprained her ankle while we were in town, they helped arrange a doctor house call, breakfast to room and

really comfortable, a nice size swimming pool to cool down, share kitchen

pension with nice pool, including a (badly) equiped outdoor kitchen

we especially enjoyed the outdoor grill and pool

the parking area is gated and secure

very nice hotel with nice grounds and swimming pool with outside communal kitchen and free drinking water

the ac worked great, and so did the wifi

location is perfect price is great too parking next to the hotel door

there is no parking lot

pool was cold

to a public balneario, sea view and in walking distance to the city, free parking, good

hotel is located 5 min by walking from the center and has a private parking great plus the relaxing area on the

friendly helpful staff, nice breakfast, nice room, bathroom, hot water, soft sheets, nice pool

the wifi was weak but the manager helped me out

parking is guarded by dogs who were about to eat me when i wanted to pick up something from the car

pool wasn t full to where the water line didn t reach clean out baskets

beautiful swimming pool. available kitchen and coffee. cozy rooms.

they have wifi

the wifi was trash and working remote was impossible we had to leave

and the water of the pool was cold

the room comes with a/c and ceiling fan, refrigerator, towels, wifi, and tv

the beds were comfortable, 2 sinks, one in the room outside the bathroom, a nice shower, good wifi, soap included

wifi was not working properly, bit far away from city center

the wifi was not connected to the internet

not great wifi

the wifi is not really functional

has a pool but we had to wait for them to service it before we could swim

the pool is great, good size and clean

nice and clean room with a good pool in the centre of towm. very friendly stuff.

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

the pool was the best part super private

and the lagoon 5 min by car or 20 min on foot i liked the mayan decorations around the nice pool and in my room