the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

food , drinks, pool , ambiance all superb and very

the pool

pool is lacking maintenance

pool was filthy, we could not swim in it

pool was dirty need to be clean and dimmer curtain it was hard getting a taxi had to walk a

pool and space of the accommodation was good

only that the kids had a pool to swim

like the room and the staff also the pool was nice and warm for my kids

pool was not in use, disappointment for the kids

only that the kids had a pool to swim

the pool was

pools are lovely

it’s always welcoming, rooms are spacious, nice pool and on site great restaurant

the pool was nice and room were in excellent conditions.

the entire hotel including outside areas and outside bar are non smoking

however, they offer room service which is great especially if you need a cup of coffee first thing in the

the free wifi and bed size

no parking space was available. no dinner or breakfast on the facility.

parking

the wifi is too slow to work with it

no fridge. found roaches in the room. no parking.

wifi was very stable and connection is good

wifi connection in the room

only thing was the parking lot was small so if you have a vehicle make sure you reach early to secure parking

wifi not great

clean, specious, great location, parking and lift available.

good location good parking at neighboring hotel

there are 2 car spots available in the hotel parking at first come, first serve

charming decor, lovely large modern room, almost silent ac, good wifi

great roof top pool with nice views just beside the boulevard

place, great bed, well equipped kitchen and bathroom and really nice roof terrace

parking

having a larger room for a multi day stay was great and the 24 hour pool came in handy on the really hot days

very nice and safe neighbourhood, at night there is a local market with stands and games for the kids

if a camera can be at the parking area

the bar was never open

wifi which was a challenge since we are travelling internationally

the wifi was almost non-existent

not a great location and wifi didn't reach the room

good, great value for money, large room, mega friendly staff, bathroom is nice, cold ac, good wifi

free parking easy access to the pharmacy next door.

two wifi tickets were issued so only two devices were able to log into the network

parking too small

it is quite & clean. free parking on site.

lack of room service

nice spacious rooms and bathrooms. good location and nice pool.

the pool

view clean room awesome staff very quiet and the pool was so invited and warm i will definitely stay again and

coffee maker and bar fridge in the room would be nice

no pool towels not enough bath soap

wifi and dish network need improvement

the swimming pool was nice

the pool area was good and nice to relax

does not have phone to.comunicate to the reception, does not include breakfast

breakfast homemade jam en fresh fruit

the place is beautiful the pool was at the perfect temperature

quiet location on outskirts of town with private safe parking

this is not breakfast included

staff and owner extremely friendly, food was great, pool was enjoyable, kayaks and bikes available at no extra

benches all around the premises, a house covered in mosquito nets so you can sit quietly, little pool, very

they actually got wifi and phone service (a little in and out) while we were staying there

the grounds has a pool, kayaks, paddle board to enjoy the lake, plenty of sitting areas to enjoy the outdoors

great staff, room, pool and breakfast

the mosquitoes at night in the pool were not something we would love to experience again but at least in the

the pool and free breakfast!!

it had ambiance, delicious breakfast, the staff were delightful!

breakfast, pool, parking, all rooms on groundfloor, police on site

the restaurant is meant to offer continental breakfast but they had nothing prepared including no coffee at

breakfast was limited.

they dont give you towels for the swimming pool, the entrance is a bit tricky

the pool and restaurant area

i would say they should start breakfast earlier

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

the pool was not maintained and the water was not clear

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

small cottages, greatly accomodated with a pool

good breakfast. excellent location

breakfast is included and enjoyed in raiz, the hotel s restaurant

there are two options for breakfast- one is free and one you have to pay for

the breakfast was good and the bar and sunbathing area overlooking the lagoon was beautiful

the wifi was good

craft cocktails made by carlos at the bar should not be missed either

the bar was not really a bar as much as a person standing there sometimes to pour some drinks don t

very slow service from bar staff in the garden, but they get away with it due to swing seats and location

also, the wifi is not working well and is very slow when it is working

it was nice that they had a bar to sell drinks from 11-7

location was priceless, you have a little bar by the lake however is very tranquil so it s perfect to relax,

a minibar would be a valuable addition, specially because the bar closes at 5:30pm.

the breakfast was very simple nd internet is bad

8am already is late lol also wifi low key wasn t great in our

it had wifi and was in bacalar

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

there was a restaurant and bar with very nice food and drink

wifi signal was bad

limited hours: 12:00pm-8:00pm the neighboring hotels on both sides (raiz & los aluxes) had great wifi, food and

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

beds - hot water - clean - safe - location - hostfamily super friendly - tv - ac - good wifi - kitchen you can

there is a common kitchen that you can use for cooking and has a big fridge

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

amazing wifi, ac, service and price. great location would 1000000% recommend

the kitchen has everything you need and free water was provided

the bar is also affordable

the bar was open during your stay

wifi signal could have been better.

i would have liked a little more options for breakfast, the little bit of bread and fruit quickly ran out by

the kitchen lady judith was very friendly so was the bar guy christian the place is very safe

playa is a small resort with just 4 cabanas for 2-4 people and good parking

> there is a bar which serves drinks and nice food from 12-17, we had very nice cevice

water access is shallow and great for the kids

small bar with no soft drinks (out of stock)

the wifi would be better

great location on the lake, romantic, nice staff and breakfast

the pool is small and a bit dirty, they should put an outdoor shower so people can wash away the solar

the kitchen in our studio was not very well stocked with equipment or cups/plates etc

i think this hotel is also perfect for families with small kids as it also has a small, shallow pool with beach

the music played around the pool was appropriate for a laid back relaxing holiday

free parking on the front is a bonus too

parking in front of the hotel

the pool and chill out area are great

the pool is awesome (they have a platform you can jump off ), breakfast is delicious (get the banana

stairs to the bed. no hot shower in rainy season. parking lot should be better.

was amazing food friendly and helpful staff hotel roof balcony wifi walking distance to the centre of town and

liked the location, rooms and pool

wifi in the hotel was great in general, however on the top floor there was no reception

free parking was available in a shaded area under the hotel

comfy beds nice showers, parking, smart tv. close to everything. nive view of the lagoon.

also the advertisement didn t really tell you that the glamping tents are basically on the parking lot around

breakfast very good and tasty

rented the villa so we could have a kitchenette bc we had children but the kitchen didn t really have any cups

toward the back parking so no issue there) was a little rude

cooked to order breakfast consisting of eggs, fruit, toast, and coffee; free kayaks, free parking; perfect deck

pool was cold

they made us a vegan breakfast every morning and during the day there is an lovely coffeeshop with very good

booking said it included breakfast but they no longer do that

the lagoon and to the main square, delicious breakfast, friendly staff, quiet environment, good wifi, clean

breakfast was lovely

wifi could be better

location is perfect price is great too parking next to the hotel door

there is no parking lot

the ac worked great, and so did the wifi

the door was not working, wifi signal very poor

no breakfast no restaurant bad wifi no tv

s too expensive for they offer, they tell they have wifi and other amenities but that s not true

parking infront of the hotel

no ac, no wifi, no services what so ever

a/c was excellent, and wifi is very reliable

the restaurant and bar have excellent cocktails and while the food selection may not be expansive the quality

only netflix showing on tv (in case you would like to see the news etc), the pool was often full of leaves

parking

we never had any problems getting a sunbed by the lagoon or the pool

wifi isn't very good in the room, it's slow and not stable

wifi worked great

needed a curtain in the shower and it needs a couple more utensils like a bowl for salad on the kitchen

wifi was fine, i had conference calls with no issues at all, shower was always perfect

our room had small kitchen

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

wifi was excellent, stuff was very polite

was absolutely no wifi when we were here and food in a restaurant was horrific

the bar next door was noisy playing loud music, although this fortunately didn't go on all night

shower, comfortable beds, sliding doors opened to our own deck with hammock with view of the pool, garden and

wifi doesn t work

big room with kitchen area but no stove to cook

the kitchen was big and clean but lacks a stove to be able to cook some food.

nice spacious room, very clean, comfy bed and nice pool area

wifi is really weak

there is pool area and parking space (inside and outside property)

nice swimming pool as well

parking

the pool is super nice and the breakfast was one of the highlights of our trip to bacalar

the pool, the location and price ud83dude0d free breakfast and the food was very good too

breakfast was okay and served in the restaurant on-site

has a pool but we had to wait for them to service it before we could swim

the wifi is not really functional

the pool is great, good size and clean

nice and clean room with a good pool in the centre of towm. very friendly stuff.

location was perfect, and there was a clean pool on the property

also the pool just to feel good

breakfast was delicious

the pool is in the shade.

we paid for our laundry to be done and they said it would take 24 hours

wifi was not working at all in our room and also in common areas very bad signal

kitchen was very basic so couldn't really prepare or cook any food.

the wifi was directional. it was great in the lobby area but slow in the room but no problem.

the adjoining restaurant / bar was handy and very good food

the pool was very nice to relax in the end of the day with the kids

the wifi is on & off, that was a burden as i was also working next to the pool it works well

wifi didnt work i my room the whole time

breakfast was good too

the breakfast is not too varied but of a very high quality (the quesadillas are delicious)

just 4 parking places but streetparking normally available

staff were always friendly, breakfast provided was a nice little treat

gorgeous cabanas, comfy bed, lovely shower and good breakfast

the traditional mexican breakfast options were also super yummy, and were included in our stay

also the pool area was great for the baby to play around and the staff were friendly and

wifi very weak

i would have liked to have an open bar at the location

wifi was terrible. rooms need some hooks or shelves to hang things

there s a fridge in every room but no real cutlery or small kitchenette to do anything else

kitchen had enough equipment/utensils to cook if required

kitchen lacked a few basics like salt, hand/paper towels, and garbage bags

the wifi didn't reach it

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

breakfast is correct for such a small hotel

the breakfast wasnt the best, but i d recomend getting something in the town anyways.

bar menu is tasty and not too pricey

the breakfast buffet was nice, room was very clean and everyone was kind

to the lagoon, breakfast on the shore was fantastic

coffee and stirring sticks weren t refilled whilst there, not sure if there is room service but that would

water pressure in the shower and water temperature both a bit low wifi can be a bit more stable

beautiful shard patio with pool and hangout area

newly opened hotel: stylish rooms, great shower, comfy beds, good breakfast incl

hotel needs more parking space and loose gravel at the entrance needs to be addressed my husband and daughter

while you are there i also highly recommmend there breakfast

there was good variety for the breakfast and every dish was wonderful

the hotel is very beautiful and has a small pool which we didn't use but looked clean and nice

we had a room right in front of a cozy pool which is cleaned every morning

here s a bar and some sunchairs

the room with the pool on the roof was worth the splurge

very nice area on lake with kayaks and paddleboard and a nice pool

we also enjoyed the pool and the nice atmosphere

but they did have chairs out there and i saw most of them had a hammock hanging and there was a pool view with

spacious rooms with a small kitchen corner and large bathroom

need small table and two chairs in the room to have breakfast.

breakfast could be better, although tasty it was quite besic, some extras such as a hard boiled egg

the breakfast was excellent, and the staff treated us with warmth and genuine hospitality

breakfast was included

breakfast was delicious and satisfying, a great way to start each day

hotel on lake front, with pool with lake view

pool was clean and amazing just in the garden area

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

there s parking onsite, as long as there are available spots, if not, you just park outside by the gate

wifi was not working well

loved everything parking was easy and so was checking in and out

everything was perfect the pool the staff and the food!!

we could have wished for: clean room, spacious bed with very comfortable mattress, good breakfast and a nice

i loved staying there for a couple reasons: only a handful of rooms, adults only, a focus on tranquility,

the bar was delicious and their breakfasts were amazing

property is really outdated, the hotel has serious maintenance issues; broken stairs, pool with no filter, fences

friendly, the hotel is very old and it looks like it, no a/c, room dirty, and a big sign on the parking lot

the pool was empty in the morning, so no swimming for the kids

cash only restricted is when using pool area and evening meal.

have stayed here before and it's a beautiful property on the outside with a stunning pool and view of the lagoon

nice little and quiet hotel. with huge rooms and nice pool.

my room was large. the pool area was nice. the staff was friendly.

the water didnt work untill say 8-9 am.. pool water was not very clean

very poor wifi in room on the second floor

pool is smaller than on photos, yet enough to get a cooling dip

and relaxing facilities - amazing staff- good food- love the concept of honnesty bar , well done

the staff, kitchen, pool, room are all perfect - can't recommend enough

but we where able the cool drinks in at the bar so no problem at all

and decor were beautiful; staff was great; comfort of bed was perfect; loved the shower; pool was perfect for

breakfast, room, atmosphere, spa, swimming pool, food, cocktails, boardgames, yoga,

modern room and decor, wifi excellent

wifi didn t work in the room

one tried to rip us off by getting us to pay the booking.com comission. wifi didn't work.

wifi could be better

the kitchenette is equipped with the most basic stuff

needs a alot of maintenance of the pool and outdoor spaces need a lot of updating

the grounds by the pool area could have been a little cleaner.

they started to install the pool bar so there was an open hole at the pool which did not make the place very

quite expensive, it was worth the price imo, maybe they could have included breakfast in the price

they started to install the pool bar so there was an open hole at the pool which did not make the place very

could use some improvements, like a little better wifi, and the ac remote didn't seem to let me set the ac to

hotel is pet friendly

the room is simple and but conferrable. the shared kitchen and pool were a nice bonus.

the communal kitchen is well equipped and the rooms were clean and comfortable.

the room is simple and but conferrable. the shared kitchen and pool were a nice bonus.

wifi dropped occasionally for a few minutes at a time during our stay, generally not a problem, but

ac and wifi work great

wifi didnt work at the beginning but then the owner gave me another login so it worked most of the

if you want cheap and basic this is it! did the job for the night. wifi was good.

good location. cheap. perfect for travellers. good ac and wifi

there is a pool as well as massage service (with payment)

wifi sometimes not working in the room.

the music at the bar didn t really suits the place. maybe it can be more chilled music.

generally a great place to be, just wifi is very weak in the room, for proper use it's better to be near the

did not have wifi in the room (signal too low)

the bar & restaurant staff were very friendly and helpful and the food good (and reasonably priced)

restaurant and bar have good food/drink offerings and friendly service

we re an adult adults only hotel and there s only one restaurant here and nowhere on booking

before we even arrived (helping organise an airport taxi), but particularly the guys by the pool bar who welcomed

loungers around pool area and docks are v pleasant

cleanliness, staff, location, breakfast.

very pleasant boutique hotel with friendly and helpful staff, good size rooms, a nice swimming pool area and in

wifi was very poor in our first room (we changed room and wifi was very good)

the common balcony and pool overlooking views of the lagoon in the balmy weather was such a highlight, complete

the public entrance to the lake and we were able to enjoy a beautiful sunset view of it from the pool and our

requesting a tip for a buffet breakfast. everything was perfect.

the breakfast was good but didn’t suggest many choices

the included breakfast was simple and nice, but they served every day the same food

warm pool, nice view, good staff

food at the restaurant and drinks at the bar were delicious

breakfast quality was inconsistent and the staff didn t always come down to the pool/dock to

poor breakfast, terrace was unusable because of the stage smell

the included breakfast (continental + eggs & refried beans) is really good though

for such a high-end hotel the wifi was not great.

swimming pool was cold

had no cover, only cold water on bathrooms, no hand towels provided, pool has slippery stairs and bottom, not

pool has slippery stairs and bottom, not allowed to bring food or drinks to the hotel, no parking inside