the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

food , drinks, pool , ambiance all superb and very

central to the downtown but cheap cabs to get around, the staff does a great job cleaning and the pool was great

the pool

the beds are comfortable and the pool is clean.

pool was dirty need to be clean and dimmer curtain it was hard getting a taxi had to walk a

but there were people literally the whole night in the swimming pool screaming very annoying

like the room and the staff also the pool was nice and warm for my kids

love the pool and the view.the staff was very helpful when needed .

like the room and the staff also the pool was nice and warm for my kids

pool was not in use, disappointment for the kids

very friendly staff. enjoyed the clean pool.

the view was really nice, i loved that we were by the pool it was nice.

location. only one restaurant nearby. no bar or service at the apt complex.

good, quick and affordable room service form the restaurant

didn’t like that the fact that you guys said no smoking and by the pool area smell high off weed

easter break there were a lot of children, which is fine, but some of them were very noisy in the pool

no private parking

pool wasn t working

the wifi worked well and the shower had great hot water and pressure

location is amazing. right in the middle of the night life. car parking. safe. great staff

very nice and safe neighbourhood, at night there is a local market with stands and games for the kids

beautiful ocean view and wonderful rooms and swimming pool

all the staff were amazing. the swimming pool is super clean and perfect for my daughter.

mini bar in the rooms would be of a great idea

view clean room awesome staff very quiet and the pool was so invited and warm i will definitely stay again and try the restaurant

only 2 towels per room, no hand towels or washcloths no bar at pool

breakfast is very poor

breakfast was great

the receptionists and breakfast attendant went above and beyond to make sure that we had everything that we needed and

seclusion from town and the privacy of the pool area

room, beautiful place, great location, delicious breakfast and excellent service

great staff, room, pool and breakfast

the hotel is really beautiful and private with a nice swimming pool

the staff was very friendly and helpful and the breakfast was very good

pool was really well kept--we just didnt fo swimming this time

property is great, the staff so kind and the breakfast was delicious

water access is shallow and great for the kids

the breakfast was not good

we were given 2towels for pool

this is not breakfast included

free breakfast is limited and not served till 8

the included breakfast consist of a pice of toast and a cup of coffee, so expect having to pay for additional

the breakfast was included and was simply amazing … best breakfast i’ve ever had.

breakfast is great and very generous

breakfast was exceptional

like breakfast opens shortly after 8am and free yoga was at 9am but you may need to rush to catch both

the food options were delicious, including the complementary breakfast

view of sunrise over bacalar. great breakfast included. friendly service

beautiful location, kind staff and excellent free breakfast

the included breakfast was delicious. and being able to swim in the lake from the hotel.

breakfast was included and everything was fresh and delicious

i have to mention one thing, i think it's a little shame that the included breakfast is a very simple (but well enough breakfast, nothing is wrong with it) and then they have

the next days the restaurant and bar just closed, probably because of not so nice weather

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

there was a restaurant and bar with very nice food and drink

i would have liked a little more options for breakfast, the little bit of bread and fruit quickly ran out by mid morning

good bar on site

this hotel has everything you need to have a couple of perfect days on the lagune: good breakfast, kayaks that are included and available any time, a bar where you can grab some cocktail

bar is conveniently located right at the waterfront, but the hours are limited

of perfect days on the lagune: good breakfast, kayaks that are included and available any time, a bar where you can grab some cocktail for a reasonable price, and sun beds on the pier

the bar was not really a bar as much as a person standing there sometimes to pour some drinks don t

location was priceless, you have a little bar by the lake however is very tranquil so it s perfect to relax, you can also take kayaks or

very slow service from bar staff in the garden, but they get away with it due to swing seats and location

there is a little bar area in the yard that you can purchase beverages and relax on the lawn

it was nice that they had a bar to sell drinks from 11-7

location, my bungalow, my private little pool, the bar, the staff, the garden, the cure and kindness, the beds, the snacks

sailing tour on the lagoon free kayaks and paddling boards great food at the restaurant and great breakfast would recommend to book a bungalow with view on the

they also have a spa center for massages and yoga

it had some great options for kids too

breakfast was great right on the lagoon

also the advertisement didn t really tell you that the glamping tents are basically on the parking lot around 4 meters away from the road

set up on gravel parking lot, not a nice set-up, only a wire fence seperates the tent area from the street

the location the staff and the breakfast was great the room was amazing in front of the lagoon.

wifi a bit slow.

breakfast was fantastic, went above my expectations.

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

we never had any problems getting a sunbed by the lagoon or the pool

parking a bit limited outside the hotel, but a large secure parking opposite

to sit/lay by your pool/the lagoon no cushions on hard slatted chairs

pool area and sundeck were also top notch

and paddle, has a nice restaurant which serves great food, and the view on the lagoon from the pool and the restaurant is stunning

breakfast was great with fresh fruit and made to order omelets

notice that more than a hotel these a serviced rooms with no central bar or restaurant: so, after breakfast there is no option for food or drinks

breakfast is correct for such a small hotel

comfortable rooms, beautiful location on the lagoon, and great breakfast!

bar is great and breakfast decent

cocktails at the bar are great

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

need small table and two chairs in the room to have breakfast.

the breakfast was excellent, and the staff treated us with warmth and genuine hospitality

parking was convenient with a good spot right near the hotel, which made coming and going

good breakfast

no parking

good breakfast. excellent location

there is a common kitchen that you can use for cooking and has a big fridge

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

great kitchen space with everything you need for budget cooking, and drinking water available

big room comfortable beds free use of the kitchen sweet family ❤️

a shared kitchen with water to refill our water bottles was an added bonus

small pool

small tiny bar outside

a great bar and restaurant on site, the food we had was really good and great value for the price

the pool and exterior area are wonderful, as are the rooms

shower, comfortable beds, sliding doors opened to our own deck with hammock with view of the pool, garden and lagoon

we were told that the hotel was full during our stay and we always had the pool to ourselves, were well attended to, etc

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

our room #105, ground floor at waters edge, close to dining area, pool and waterfront seating

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

view from the pool

of the staff from the front desk, waiters, housekeeping and spa personnel were very welcoming

in fact the place is not finished as it is still under construction: the fitness center and spa are currently being built which means that you pass its building shell after the entrance which

they started to install the pool bar so there was an open hole at the pool which did not make the place very attractive either

supposedly, the breakfast was included but it only includes fruit, juice and bread

ise), the attention to details by the staff and the quality of

location, staffs and breakfast was excellent

some wifi problems.. but fine

room and bathroom were very clean and beautiful, and the breakfast was prepared by the owner of the hotel and the food was delicious

gorgeous cabanas, comfy bed, lovely shower and good breakfast

anticipate our needs, (for example, bringing fresh towels as soon as they saw us approaching the pool), and to provide information about the property and surroundings, restaurants, tours etc (+) it seemed very new and we just loved the design of the rooms, the pool and everything (+)jr suite is very comfortable, the pool area as well (+) nice pool (+) also the pool area was great for the baby to play around and the staff were friendly and (+)the grounds and the pool were nice, the staff was great

the free breakfast is great

a bit loud music at the pool, but it's all about personal preference.

the staff is very nice and breakfast very good

was able to lie by the pool, the room was nice and air conned, breakfast was delicious and staff were

great food, pool, bar and service

before we even arrived

the balcony was amazing with a private pool and hammock

before we even arrived

the pool was in the shade and felt a bit uncared for - didn t matter too much as had the lake but

the bar & restaurant staff were very friendly and helpful and the food good

great that it included breakfast, and the dinner was pretty good too

the breakfast was very good, yogourt and fruit as well as the eggs were prepared as requested

ntinental + eggs & refried beans) is really good though

the breakfast served every morning was delicious and the staff were wonderful

middle of the night luckily there were some available, otherwise they would have slept by the pool

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

pool area is great to relax in and the staff are super friendly and helpful

friendly helpful staff, nice breakfast, nice room, bathroom, hot water, soft sheets, nice pool

nice pool and rooftop for relaxing

communal pool area is amazing

liked the location, rooms and pool

the ac worked great, and so did the wifi

but they did have chairs out there and i saw most of them had a hammock hanging and there was a pool view with cool color changing lights, all that said they were super nice, on call staff and

the door leading to the rooftop apartment/pool was more secure

we also enjoyed the pool and the nice atmosphere

appartment, service, private pool

very nice area on lake with kayaks and paddleboard and a nice pool

enjoyed our stay: quiet, comfortable room, nice shared kitchen, clean pool, parking, friendly staff

clean, comfy, nice pool, well stocked open kitchen

was great - the swimming pool - guite big and warm, children just loved it

is very basic but worked great for a reasonable place to stay - super clean - iffy wifi but really amazing for the price - comfy bed - good shower - be sure and bring your own

care of, smiling staff, if you speak spanish i'm sure they are even more amazing, refreshing pool, comfortable beds, warm water, a common kitchen area which we used daily to cook and make

nice and clean room with a good pool in the centre of towm. very friendly stuff.

has a pool but we had to wait for them to service it before we could swim

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

location was perfect, and there was a clean pool on the property

the pool is great, good size and clean

wifi did not work from room and even in lobby was inconsistent, staff were very apologetic but

nice spacious room, very clean, comfy bed and nice pool area

the noise at night. the wifi connection wasn t great.

no breakfast or pool access included

apartment equipped with kitchen utilities to prepare breakfast or cut some fruits

the breakfast is included and was delicious

you get it included in your rate) & lovely pool area with some great bird life in the nearby

- the rooms are super clean - friendly and helpful staff - breakfast served in a nearby restaurant (several breakfast options to choose from, including

the pool, the location and price ud83dude0d free breakfast and the food was very good too

it has free parking

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

breakfast was great and the location was beautiful.

nice rooms, very friendly staff, good variety for breakfast, private parking very close, optiona to book excursions right at

hotel doesn't have a swimming pool but you will hardly need one because of all the swimming on the

and there was also a parking space

the murals throughout the property, the rooftop deck, the amazing pool, and the simplicity of the rooms made it all relaxing and tranquil

is a very nice little hotel with comfortable rooms, a pool and a little restaurant

location, nice and cozy rooms, pool, breakfast - you got all you need to relax in this small village

15min walk or a 4min drive away but has a nice area and they even offer free kayaks and have a bar area with drinks and food for sale

pool clean, though not heated was in partly sunny location

good breakfast and very clean

the balcony on the swimming pool is nice and the beds are very comfortable

we didn’t use the pool as we arrived late and left early

great breakfast buffet with a brilliant roof top terrace and pool for catching some afternoon sun

the breakfast is not too varied but of a very high quality (the quesadillas are delicious)

kids enjoyed the clean pool and rich breakfast

while you are there i also highly recommmend there breakfast

we had a room right in front of a cozy pool which is cleaned every morning

the room is clean, the breakfast is good

there was good variety for the breakfast and every dish was wonderful

room decor, common area & pool; very helpful & friendly staff, ideal location for enjoying the lagoon & restaurants

programs, beautiful room and comfy outside area for chilling :) should not forget to mention that breakfast was awesome

great breakfast and within easy walking distance of some great restaurants

location staff free water breakfast

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included its really really good, love the location and all the amenities, definitely will

is new, just in front of a nice green park

comfortable beds, super clean nice shower, lovely terrace with small kitchen to use and views of the square

place was filthy, the kitchen wasn't cleaned before we arrived

the kitchenette is equipped with the most basic stuff

gorgeous and the location is great - less than 10 mins to the ecological park and to the town centre

i loved staying there for a couple reasons: only a handful of rooms, adults only, a focus on tranquility, exceptionally nice & helpful staff

the pool is beautiful and excellent breakfast and staff

the location was great and the pool and bar area were so nice

they are still setting up the restaurant and bar so i’m sure the experience will be even better in the next time we visit bacalar

my room was large. the pool area was nice. the staff was friendly.

pool was gross and needed cleaning and maintenance

the water didnt work untill say 8-9 am.. pool water was not very clean

the pool area was also very nice and a great place to relax

the outdoor area with the pool was wonderful, the whole complex was a little green oasis

staff who helped with recommendations, lovely pool and outdoor kitchen area with everything we needed to cook a simple meal (and hammocks

the kitchen could be a bit more equipped

place is family-owned, is kept clean, and has a nice-sized swimming pool

very nice hotel with nice grounds and swimming pool with outside communal kitchen and free drinking water

we especially enjoyed the outdoor grill and pool

breakfast, super friendly and helpful staff, very cool amenities like yoga classes, paddleboards,

breakfast was great and access to the pool, although off grounds, was convenient and

breakfast was great and access to the pool, although off grounds, was convenient and

food at the restaurant and drinks at the bar were delicious

my jaw dropped as soon as i saw the room i booked with a plunge pool

we used the pool every single day and the spa was great as well

everything was great, but i personally enjoyed the peace in the hotel, and the pool.

i really enjoyed the breakfast

the pool was heated ud83dude04 in the morning, it can be a little noisy in the room with cars passing

the entire architectural design is absolutely stunning. the pool area, the restaurant & bar