the interior and all of its details, clean rooms, perfect outdoors and pool

staff attention, breakfast quality, qty and variety

lovely pool and grounds

we also enjoyed our dinner and breakfast there - many tasty traditional dishes, perfectly cooked

from the moment sr jesus met us with umbrellas in the rain until a delicious, unique breakfast on the back patio the next morning we felt like royalty

old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

the roof terrace bar just opened when i arrived and the view is amazing, on top of that you are allowed to smoke

everything ! love the place pool service cost location

i like the pool and the restaurant is pretty good

the elevators work well, and the roof garden bar and restaurant are lovely

the guys in the restaurant and bar were great and did their utmost to accommodate our requests

good breakfast

pool

ona and jr are very hospitable and helped us with taxi, laundry and diner - and we had some good chats and had a good tour around the garden and learned a

breakfast to order from the cook

the breakfast is delicious

the expansive pool and spacious relaxation areas offer perfect tranquility for unwinding

wifi in the room was weak

beautiful grounds and pool and room just top-notch

everything is just amazing! the pool os to die for!

ich you can take to your room or ask as room service)

beautiful setting, everything top-notch. comfortable and peaceful. breakfast made to order!

needs some maintenance in the pool(cleaning)

we had free use of the kitchen when needed and also the washing machine

still around merida, great spacious and modern room, quiet for the best night sleep, home made breakfast, parking available, friendly staff, check in was smooth and

nice swimming pool, great breakfast made every morning fresh by the hotel keeper

the room, swimming pool and breakfast area were clean. the staff was courteous.

breakfast severely lacking and the restaurant next door is a joke

came in a big group, several families with lots of kids

came in a big group, several families with lots of kids

the pool.

great location. 5 mins walk to shopping center. clean pool.

pool opens very late and closes early, making it useless unless one hangs out in the hotel at

location away from the city centre, and many cheap restaurants around, nice pool, very clean

very helpful stuff, really large room, excellent service, enjoyed the pool of the hotel, great location: grocery and restaurants right next the hotel, bus to the beach

staff, comfortable & clean, great swimming pool (but blazing hot tiles, would recommend wearing beach slippers), willy's foodmart

very strange breakfast deal

was a full breakfast menu and all of the food i tried was delicious

the breakfast which was included was delicious

the choice and quality of breakfast is second to none

nice bar and restaurant, warm and professional staff

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

it was ok for a 2 day stay. parking spot

very polite staff, parking area seemed secure.

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

good location, near paseo montejo ample parking lot friendly staff

we travelled with 2 little ones and they had a blast at the swimming pool

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

nothing except price was high but we had a really nice room by the pool.

the water of the pool too cold.

bed very comfortable pillows excellent.the pool is so nice and sheltered.

breakfast buffet was superb

pool was great

old

esumably due to covid/ low occupancy)

fitness center was incomplete but i later learned they are in the process of adding more equipment

pool area was wonderful and our room was spacious

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed was firm but fine,

modern and clean with a lovely pool . the family that ran it were very friendly and helpful

patio over pool area

mat on the outside of the balcony so you could dry your feet after swimming in the pool is missing

loved the rooftop pool

location was very good, also the rooftop access to the pool was very nice!

the cleanliness in rooms, lobby, pool and gym was exceptional

food at fatih tacos arabes, parking was nice, the pool was great, on the rooftop, so incredible views

the rooftop pool is awesome

breakfast was a very delicious way to start the day

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

the included breakfast was too little and the price is a little high

the lady that received us was absolutely wonderful and cooked really good breakfast

location, staff were superb, delicious breakfast and nice decor

pool

the breakfast was also delicious

great facilities, breakfast, wifi via starlink and a lovely pool

the breakfast was great

great breakfast

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

nice pool, great breakfast place attached

new and super clean apartment, with all the accessories needed in the kitchen and the bathroom, new ceiling fans, ac, good mosquito nets, and a very strong wifi

if you are going for à pool i would not recommend this property

quiet and shady property with a small pool, kitchen, and good neighbors.

modern and new kitchen facilities. the lady on site was very nice.

nice interior with kitchen but hadn’t use it (no butcher shop nearby). close to a oxxo.

the swimming pool is very small

the room and the pool

minor thing, if you chose this hotel for the swimming pool don't

i encountered were friendly and helpful - easy and quick check-in and check-out - there is a pool located on the second level (i didn't use it) and some additional lounge chairs on the top

pool was smaller than expected

the pool area deck is made of worn down wood that is warped, the pool is unheated (which is typical for

design food gym location

i had a suite overlooking the pool, except maybe that was 20 years ago

have been nicer to have had a heated pool with some sunshine to sunbathe as this was in the shade

would expect more chocolate in the breakfast menu as the hotel is called xocolate ;)

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

breakfast was delicious and always served

building, garden, the breakfast, the friendly staff

the swimming pool is really small and the fitness room was under renovation.

staff, breakfast, location, facilities

it has a private parking space and a patio with a cold swimming pool

the pool and garden area is serene and pretty

i wish the pool would have been heated!

beautiful pool

the location was perfect and the little breakfast restaurant was superb

very comfortable bed, nice pool, very good parking, safe

no tea at breakfast was a problem

so i enjoyed my little space right by the pool

breakfast was varied

little bit far from the center (20min walk), breakfast was quite simple but okay

perfect set up. pool, rooms and breakfast area

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

good bar service with cocktails

beautiful hotel. stunning pool.

we loved having a bit of time around the pool to read in the late afternoon

wonderful. great fun for the kids. lovely place. very comfortable suites.

we thought expensive especially as breakfast not

i am vegan and they prepared a special breakfast for me that was outstanding

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo de

wonderful. great fun for the kids. lovely place. very comfortable suites.

pool area is beautiful

pool area is super nice and naturally there is a bar next to it, however there was never anyone to serve you a snack or a drink

didn't like the random change in costs for ordering room service

restaurant and room service could be improved, most of the food we tried to order was not available and the food

room was initially clean, but then room service was horrible

distance to lively shops and restaurants and next door to a great coffee shop/restaurant for breakfast

excellent staffing good breakfast

breakfast was pretty sad

their mission to please guests and say yes to every request if only we had more time to enjoy the pool

breakfast was fine but a basic continental.

they also gave us late check out

they all explained to me the rules for my dog and all the amenities in the hotel

adjoining king room with junior suite for kids was perfect and had kitchen with dining table

new hotel, cleanness, staff, close to attractions, close to other restaurants, swimming pool

bed, room size, atmosphere, breakfast menu

limited breakfast options if this is included in your price, unless you want to pay more

breakfast could have been better. too cold in communal areas - air con way too strong.

the pre purchased breakfast did not include the whole menu.

breakfast, it is not enough, so you have to order additional items.

has plenty of space in the parking area

the rooftop pool was beautiful and a perfect, relaxing escape

ybe just clean the pool from all the little bugs..)

location is great! everything is new and clean. wifi is good as well.

huge room and bathroom, very clean. nice stuff, quiet place. good wifi. a/c in room

the room and the rooftop pool, there s no bar, restaurant, no breakfast - just a few in house amenities

pool and wifi both excellent

a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

the staff was couterous and the spa was divine.

spa is amaizing. location is perfect. bed are super comfortable.

the pool is a little small.

breakfast, diverse each day and very customer service oriented

the breakfast is served in a big table, which is great for sharing travel tips with other tourists, it

the pool being open all hours was great

pool, rooms, outdoor shower are amazing

the indirect lights, the outside pool and all the decor and comfort were exactly what we needed to relax and enjoy

the area was safe, we had parking, and the rooms were very clean and spacious

although the rooms were spotless, the bottom and sides of the small pool were covered in algae, so i never went in even though i selected this hotel because it has a

enjoyed chatting with servers, octavio and felipe. simple continental breakfast, all we wanted.

breakfast, friendly and helpful staff, beautiful courtyard, good location, comfortable bed,

breakfast

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

will try those next time we come back)

which was very good

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

if i had to mention something it was the pool service could have been quicker

small place but no big courtyard and pool 5 blocks away

the pool is small but was perfect for me

no pool but you can use the one down the street at nomads

hard to find parking and they do not have a swimming pool

pool with another property and it was a 5 minute walk but the hotel is small so there’s no room

also there is a laundry accross the street and places to eat local food at a very reasonable price in santa ana

was perfect for our stay here, comfortable room, nice pool area, friendly personnel and delicious breakfast

nice little pool, good breakfast, great location.

there's also a laundry place right across the hotel

amazing courtyard with greenery and little pool and hacienda style breakfast area were my favorite

lovely breakfast and the bar at reception was great for a few drinks in the evening.

super clean and awesome daily free breakfast

i received great tips and recommendations, clean towels for the beach, help with my laundry or anything i needed - they are there for you 24/7 which is very comforting :)

staff, great recommendations for things to do and events happening in merida and a lovely bar area downstairs for a drink in the evening

so lovely to make sure the shoes we had left out in the sun were put back in the room and get our laundry upstairs so we don't need to go looking for it

the hospitality and pool

the hotel has a bar, a restaurant and gives access to a free parking 5mn from the street entrance

the breakfast was delightful and the staff was extremely helpful in contacting and arranging for a tour

woke up many nights to watch the stars by the pool

we chose it for the parking, which is a block away

the breakfast was too small

parking situation, rude parking lot guards

there was loud music coming from a bar next door

looks better on photos, american breakfast was some how cold!

location. staff. pool. breakfast

great location, clean and spacious room. friendly staff. serene pool.

the bar inside the is good, but very expensive

facilities, swimming pool, balconies, strong shower, lovely bed, friendly staff, quiet and overall value for money

great jazz bar serving food called bird across the road and it’s a nice short stroll to the

they accommodated us to what ever we needed and let us enjoy the pool pass hours

the pool area could do with some more chairs only two.

wonderful place with a beautiful pool and garden

lovely to cool down in the pool

is very centrally located, small but lovely swimming pool for small kids, and the staff is incredibly helpful and kind

small but pleasant swimming pool, big enough for 5-6 strokes

from the always-friendly and -helpful staff; elegant, spacious facilities; delightful swimming pool (a rarity in the middle of bustling merida)

location, really friendly and helpful staff, lovely breakfast

top service! great location and very good room and breakfast

the pool was always clean and nice shade cover over top

we enjoyed the swimming pool