nowhere to hang wet swimsuits, no bathrobes for going to the pool

they cleaned staff not very friendly not balance money- service never people on the swimming pool bar o other

at the level of quality and service, i thought it was rare to ask at check in an extra fee for wifi, and the

free parking and the security were also excellent

of the staff were unwelcoming and seemed perturbed when i apologized for being 1 minute early for breakfast

staff was very pleasant and accommodating to my bad spanish, the pool was very nice

the spa has a way to go, but will be a nice addition

the pool is a little small.

the staff was couterous and the spa was divine.

also i asked for a salad roll from room service

wifi didn't seem to work and my bathroom sink was leaking

gym is very very small, the stationary bike s seat is frozen in an extremely low position so

the wifi was spotty and completely down on our last night.

parking lot

pool area is super nice and naturally there is a bar next to it, however there was never anyone to serve you a

the facilities of the hotel are good (pool, gym 24 hrs, business lounge)

mini bar advertised with the room,non existent at all

there is no sunshine at the pool, otherwise it is perfect

free wifi became very slow after 9 pm, which was a nuisance

valet parking onsite

the swimming pool is really small and the fitness room was under renovation.

the gym is simple but very nice too

breakfast was good

the breakfast was delicious and the cocktails too

the pool could be slightly heated

it has a private parking space and a patio with a cold swimming pool

the pool area is it s redeeming feature but as there is construction work all around and a car repair

the pool and garden area is serene and pretty

restaurant was closed, breakfast not available. no vibe, was like a haunted house

beautiful pool

loved the place and the pool

breakfast buffet was superb

fall-out base for day trips rooms are spacious and beds are comfy great staff free valet parking wifi is strong

the food from room service

was large with a king size bed, large tv, desk, safe, free and easy to connect to wifi, usb sockets

there was live music really loud up until 2 am coming from the lobby; and tons of kids and teenagers running

nice, fresh fruit, there's a small pool; staff were good

so i enjoyed my little space right by the pool

the included breakfast was great: coffee, juice and a plate of fruits with yogurt and granola

pool is very small

pool was lovely after my flight

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

the water of the pool too cold.

bed very comfortable pillows excellent.the pool is so nice and sheltered.

open parking lot with not clear access. too old facilities: restaurant, lobby and swimming pool.

i called room service, no answer

spacious and comfortable. common areas are also fantastic including patio and pool

the pool is big and the amenities were great

pool wasn t clean

the apartment and pool area provide a great place to relax and hang out before exploring the city

great homemaid breakfast, we recommand this hotel at all

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

the lady that received us was absolutely wonderful and cooked really good breakfast

the included breakfast was too little and the price is a little high

location, staff were superb, delicious breakfast and nice decor

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it s sort of more of a large tub

there is no proper parking

nice pool, great breakfast place attached

the pools was not working.

food at fatih tacos arabes, parking was nice, the pool was great, on the rooftop, so incredible views

the rooftop pool was wonderful after a hard day of touring

location is perfect, parking lot fantastic. clean and comfortable rooms.

we did not understand why the hotel did not let us use the massive parking lot, largely free, and clearly

the pool is small, i didn't try to attempt to use it.

wifi works perfectly

the parking is small but it s close to the hotel.

that if you arrive late as we did, thehotel parking may be full and you won't be able to park there even if in

the parking lot is a short walk away, we always had a safe place to park, and staff were always

breakfast in morning was great and we enjoyed the pool

distance to lively shops and restaurants and next door to a great coffee shop/restaurant for breakfast

very nice designed boutique hotel with very nice garden and pool. very friendly staff

no place to lounge near pool. not really a pool, almost just a beautiful water feature

design , pool,

the pool area is beautiful and the spa area as well

we visited the bar and had well made cocktails and beer

wifi can dip in and out so i wouldn t work remotely here if you re planning to

beautiful property with a gorgeous bar to hang out in at night and breakfast included. lovely

also a full bar where yummy cocktails are being crafted

charged for hot chocolate for kids whereas coffee was free - somewhat

we had a suite with pool view and we could hear everything from the reception and they (the staff mainly) were

: amazing breakfast, beautiful well designed hotel, the chocolate bath soap, comfy beds, the bright pink

i had a suite overlooking the pool, except maybe that was 20 years ago

the breakfast that is included with the room is also excellent

great place, design, ambiance , location. staff,decor, pool

i am vegan and they prepared a special breakfast for me that was outstanding

wonderful. great fun for the kids. lovely place. very comfortable suites.

we thought expensive especially as breakfast not

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious

and pillow uncomfortable,need upgrading pool was dirty and lacked atmosphere with no shaded area or lounge chairs

the pool wasn't clean and the whole place was kind of run down

was disapointed because the pool was not available

and the only thing that disappointed us was the pool

the pool was not pleasant

liked the location, the staff, our room, the pool

facilities are very good, pool is nice, staff is very friendly and welcoming

wifi was good, we lost internet only once or twice in our 31 days stay in hotel

location, quiet midweek. clean and comfortable. great wifi.

the pool and gym are quite small so you have to pick your moment

excellent location, free parking. wonderful staff - especially juan - he is perfect!

spotless, comfy, great air con and pool

good collaboration with the laundry service in front of the hotel

they have 4 parking slots for cars in a secured place, but it's also possible to park on the street for free

wifi is a bit slower and it's a little bit out of the main area

mexican family atmosphere, little shop at the reception, the rooms offered what you needed, good wifi, good

even when the cars are parking

on site parking, the breakfast was quite good

is a little run-down and it gets quite loud in the morning when kids are running around

very friendly staff, convenient location, good breakfast available

the breakfast was delicious and all that i expected

very helpful staff. lovely space. great breakfast.

property was stunning ud83eudd29 with a lap pool, gorgeous rooms, and good ac

beautifully restored old house. great staff. adults only.

the staff were helpful and breakfast was very good

the private pool isn t as private as it looks in the pictures but still a great spot to hang out and cool

the wifi was not working during our stay

beautifully designed property and room. loved the private pool.

no blankets, just a sheet, a pet peave in mexico

the garden is pleasant and also the little private pool in front of the room

our room was huge and the private pool/tub was great

the low wifi

the pool area was tranquil and offered the perfect place to relax and soak up the sun

everything is great as it is and it was very helpful to be able to use the kitchen to prepare our own food

we loved the chukum pool and the decor

friendly service and delicious breakfast

no wifi in the room

breakfast is a choice of eggs or waffles everyday. (but who doesn't like eggs and waffles?!)

breakfast was good

the staff were really helpful and organised parking and laundry for us

the hotel offered a good breakfast with a few pages menu, however, although we had the breakfast included in

the wifi was very very slow.

breakfast could have been better. too cold in communal areas - air con way too strong.

has plenty of space in the parking area

limited breakfast options if this is included in your price, unless you want to pay more

parking, wifi was not very good (cut), employees do not speak english at all, breakfast very

no breakfast. no kettle to boil water in the room.

great location, close to center. good breakfast.

the mini pool was defiantly needed in the heat

the private pool was dirty and did not drain.

breakfast is decent.

the breakfast

the swimming pool is on the shadow from 4pm on, so not very useful with a checkin at 3pm

included breakfast and update room with refrigerator and microwave as well as inside of the rooms because

the pool was out of commission the last day and there were a lot of kids running around playing

the pool schedule, closes early

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

good breakfast

staff was wonderful, the pool was amazing, the room was huge and breakfast was delicious

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

the place is stunning, the pool, rooms, staff, breakfast, location were all perfect and well exceeded our

we used the laundry service, it was 150 pesos

the rooftop pool was beautiful and a perfect, relaxing escape

there was absolutely no wifi signal in our room.

nothing (maybe just clean the pool from all the little bugs..)

location is great! everything is new and clean. wifi is good as well.

swimming pool; side of a

we also appreciated the included breakfast, and found the staff to be very friendly and helpful

staff kindness, property location, pool

the room. the pool. the staff. the location.

beautiful hotel. nice rooms and lovely garden/pool. good breakfast. nice staff. good location.

beautiful hotel. nice rooms and lovely garden/pool. good breakfast. nice staff. good location.

there is a store and coffee bar as well in it and even has a pool in the center of the city

was wonderful and it's difficult to find anything wrong but the wifi was a little spotty and the breakfast could

easy parking

the area was safe, we had parking, and the rooms were very clean and spacious

although the rooms were spotless, the bottom and sides of the small pool were covered in algae, so i never went

rooftop swimming pool was great and we especially enjoyed evening swimming and cool down after trips out during

huge rooms, great breakfast and super friendly staff! not too far from city center.

the breakfast was fabulous once i understood what was possible to order

pool was lovely

the (cooked) breakfast was great, tasty and big portions and the staff preparing and serving was very friendly

georgeous public area and pool. great value and location!

buildings, very kind staff, perfect location, pools, nearby parking, unique art, an oasis of peace, large room

the only thing i would mention is the loud music from the bar next door, which kept on playing music well after

also there is a bar or restaurant next door that plays loud music

breakfast and bar was a little limited

perfect set up. pool, rooms and breakfast area

lecanda is an adults-only oasis in the center of merida

the laundry service we paid for was ok, not great

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day,

from the always-friendly and -helpful staff; elegant, spacious facilities; delightful swimming pool (a rarity

it s pet friendly and the people owning and working here are very kind and accommodating

very pet friendly

breakfast was really well prepared

they offered the best breakfast we ever had at an accommodation and even offered to prepare things that were

breakfast was good and the ladies very helpful trying to problem solve for a special diet (wheat

the wifi worked well

easy on-street parking

we also loved the pool area

the staff was really kind. breakfast was good. wifi was fast.

booked a room with a kitchenette

free parking next to the hotel

room and pool

great little kitchen with fridge and microwave

parking onsite was excellent

wished they had a little more variety in their menu for breakfast and lunch

wifi was set per room so couldn't connect by the pool, unless your room was next to it (which many

ran out of coffee capsules for the rooms :( fortunately, there was always good coffee at the bar

only part i was not impressed with was the food, we ordered room service one night, and the food we ordered was

could nt get wifi or tv to work but no biggie.

the choice and quality of breakfast is second to none

the breakfast is delicious and the breakfast room is beautiful

nice bar and restaurant, warm and professional staff

very strange breakfast deal

fantastic staff who went above and beyond, lovely update to a former mansion, pool was really nice

which was very good (be sure to get the almond croissant), at night we had some cocktails at the bar which were

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super

if i had to mention something it was the pool service could have been quicker

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool (we will try those next

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

restaurant on site with room service available

the big disappointment was the swimming pool

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

the pool, prefer outdoor pool

clean water at the swimming pool and embellish its surroundings.

love it ud83dude0d fast wifi place where you can keep cold water and get cold beers

had expected to have laundry service, since the website said it did, but we had to walk three blocks to a

there is an open kitchen where you can store your food and drinks and also cook if you want to, a real bonus

the pool is small but was perfect for me

is great for people looking for a nice place to rest but so much to hang out since there is no pool or bar

the pool

downtown location with parking

wifi connection was extremely poor

here there are many great restaurants, and on some evenings entertainment, and good free wifi

nothing really. parking is off premises but it was free which was nice!

beautiful grounds and pool area

a nespresso coffee or tea machine in the room but the small restaurant does provide poolside or room service

wifi was terrible wasn't able to connect for the most of my stay on the room

selection for breakfast, location was perfect , nice pool area, very nice room, great

the wifi didn't work well (or at all) in our room.

the swim pool is rather a 2m pond, haven t seen anyone inside

the room was clean and the air conditioning and wifi worked well, no issues at all

was cold, wifi was mediocre, there were only two towels in the room, none for the floor

the pool wasn t too inviting and was out of commission during our stay.

the pool is minuscule and down another flight of stairs

the pool didn t clean.

cute hotel with a pool, well located, offered tours aswell, 24h reception

swimming pool is refreshing

hotel is clean and pool was nice extra

great pool

the pool is extremely small, so it gets easily crowded

:( - wifi cuts out

the location and pool were okay.

that it had parking.

the pool looked uninviting and there was a dog turd on the astroturf poolside

the wifi was iffy, nothing at all in the room.

room service was also really on point and consistent

location, pool (small, but refreshing and clean), nice courtyards too

was great wifi was great staff are very friendly

helpful staff, clean and nice but small swimming pool

staff was so hospitable, i loved the pool and bar area, and the breakfast was amazing

everything, staff, room was gorgeous and the swimming pool area is lovely.

be fair it is hard to find something i didn't like, maybe a basket of dry food and biscuits from breakfast

when the restaurant and the bar ill be ready it's going to be awesome!

the room, the breakfast and the pool were without any reservations fantastic

wifi was a little spotty

area were nice and the location is central, but if the fundamentals are missing - hot water and wifi - it makes

very weak wifi in the room, breakfast are ok-ish but definitely can improve

well wifi

i appreciated the air conditioning but didn't make much use of my tiny pool because it was too exposed to the

location is great, parking facility, small and nice hotel.

room is big and modern. good location and there was parking.

the pool was small and wasn't nice

pool was a bit cloudy and there could have been more drinking water available

the wifi in the room was a bit spotty but in the lobby it s great.

location in the center of merida, with free parking

small but pleasant swimming pool, big enough for 5-6 strokes

wifi worked

ac and wifi working well

towels old and very small. wifi was very weak in room.

wifi was patchy

the pool was a bit dirty.

location was perfect, clean rooms, free wifi.

great wifi and central location

pool is not really a pool, is the size of a hot tub at best.

no breakfast , old bathroom , room service

i never saw the pool they supposedly had

pool is very confortable room is spacious and nice air conditioning was very potent and confortable

i left laundry before we went on a day trip to tulum and they said they would take care of it but didnt

the wifi went out once during my stay for about 20 min, but was otherwise fast and reliable

) you can have your meals in the courtyard, lounge around the shady pool or have a drink in the restaurant/bar

recommend this 5star delux hotel with fancy pool in center of merida

walk to loads of restaurants, parks, laundry, cafes, outdoor restaurants

wifi connectivity but it didn't bother me too much since i didn't come there to work or watch

there was no water pressure and wifi was

the pool side and when i arrived my room was not in the pool area

courtyards, one in the front lobby and one further in with a perfectly sized and family friendly pool

kids loved the pool. the staff was sweet.

they moved us to another room to try to get wifi

the wifi and location

if you request in advance you can also join yoga every morning or book maya spa services

has a small, free, parking lot attached to the side with maybe 10 spaces which might fill up quickly

wasn't much of a lunch menu-not sure if they are re-doing the kitchen

a little pricey and the hot water only warm came out. i had a room with a spa tub.

the staff was friendly and the parking area is secured with a gate at night

water was a bit unpredictable, wifi didn t work well in the room but was fine in the reception which has comfy

no wifi in room (but comfortable sofa on landing with a decent signal)

family and i stayed for a month and did not have really any bad experience to speak of other than wifi issues

pool didn t have lights in the water like in the last picture of the ad and the wifi was only good if you were

wifi was not stable at all

hotel pretty and clean i liked the pool and lobby

nice hotel, the pool is a little small, but it is very nice for the heat of merida, at night the hotel is

very central localisation. good wifi.

hotel facilities are perfect, i liked that it has a pool, it is really worth paying for it, if it is price

good wifi and hot water