the interior and all of its details, clean rooms, perfect outdoors and pool

staff attention, breakfast quality, qty and variety

lovely pool and grounds

we also enjoyed our dinner and breakfast there - many tasty traditional dishes, perfectly cooked

from the moment sr jesus met us with umbrellas in the rain until a delicious, unique breakfast on the back

old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

the pool is refreshing and the breakfast is tasty

breakfast was grea,t made with love and care

great facilities, breakfast, wifi via starlink and a lovely pool

breakfast was fantastic

the breakfast was great

ona and jr are very hospitable and helped us with taxi, laundry and diner - and we had some good chats and had

the breakfast is delicious

wifi was a little spotty

large parking lot

the place is fantastic, with nice pool and thr best room during our trip around yucatan province

the weather was cloudy and a little cold so i didn't get to use the pool, and the health spa was closed due to

the wifi in the rooms is very difficult to connect.

the elevators work well, and the roof garden bar and restaurant are lovely

wifi connectivity was lacking

the guys in the restaurant and bar were great and did their utmost to accommodate our requests

there's a laundry directly below the hotel run by the owners and a cute coffee shop on the corner

we asked about it at the laundry next door and it was the same lady working at both places

quiet and shady property with a small pool, kitchen, and good neighbors.

quiet and shady property with a small pool, kitchen, and good neighbors.

in the kitchen and the bathroom, new ceiling fans, ac, good mosquito nets, and a very strong wifi

nice interior with kitchen but hadn t use it (no butcher shop nearby). close to a oxxo.

far from bus station and the center of town. no staff on site. a few bugs in the kitchen.

swimming pool; side of a

the mini cenote pool and jacuzzi were clean and nice

oz has lovely gardens, a great pool, and is a good concept for groups travelling together if the main house is

the pool and jacuzzi in the garden areas are great

the private pool isn t as private as it looks in the pictures but still a great spot to hang out and cool

also, the plunge pool was empty due to a faulty pump

no blankets, just a sheet, a pet peave in mexico

the wifi was not working during our stay

beautifully designed property and room. loved the private pool.

and pillow uncomfortable,need upgrading pool was dirty and lacked atmosphere with no shaded area or lounge chairs

couldn t find the pool, when i did it was chained off

good location, near paseo montejo ample parking lot friendly staff

it was ok for a 2 day stay. parking spot

very polite staff, parking area seemed secure.

wifi, location

parking was

mexican family atmosphere, little shop at the reception, the rooms offered what you needed, good wifi, good

mat on the outside of the balcony so you could dry your feet after swimming in the pool is missing

conditioner was noisy, pool seemed not too clean 1,000

and the fresh squeezed juices at breakfast and homemade mango marmalade were exceptional

water/wifi/great breakfast/helpful staff/perfect location/reasonably priced

breakfast, friendly and helpful staff, comfortable beds, clean rooms, excellent wifi, great shower

), answering all our questions and helping with things like providing a laundry service at a good price

wifi worked very well, city center is just a few steps away, you can park in front at the street

the breakfast which was included was delicious

the breakfast is delicious and the breakfast room is beautiful

the choice and quality of breakfast is second to none

nice bar and restaurant, warm and professional staff

was a full breakfast menu and all of the food i tried was delicious

the indirect lights, the outside pool and all the decor and comfort were exactly what we needed to relax and

kitchen staff very kind too

the pool being open all hours was great

swimming pool is also very nice and useful for a quick

you can get yourself coffee, water and tea all day and there s a common kitchen to use if you want

wifi, no response from the lobby nor the manager, horrible view, and they did not clean the room

food at fatih tacos arabes, parking was nice, the pool was great, on the rooftop, so incredible views

the rooftop pool is awesome

picked this hotel specifically because it has a gym but the equipment was very outdated and didn t all work

only got 2 towels we were told because the kids stay free because of age, they got no towels

perfect set up. pool, rooms and breakfast area

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

the laundry service we paid for was ok, not great

beautiful hotel. stunning pool.

we loved having a bit of time around the pool to read in the late afternoon

it was very clean, the breakfast options were great and the location was very central and the hotel has parking

the pool is chilled and very relaxing

the pool was a great way to cool down midday

lovely attentive staff. a sanctuary in the city, pool area is heavenly.

breakfast was included and delicious

i had a suite overlooking the pool, except maybe that was 20 years ago

the breakfast that is included with the room is also excellent

charged for hot chocolate for kids whereas coffee was free - somewhat

have been nicer to have had a heated pool with some sunshine to sunbathe as this was in the shade

the pool area deck is made of worn down wood that is warped, the pool is unheated (which is typical for

easy early check in no problem. very clean appearance..

room service was fair. cleaning girl was doing her best.

bathroom had cockroaches, gym also had cockroaches and everything in it was broken, looked like i was the first

a bit older hotel and rooms too. swimming pool was small and not perfectly clean.

the pool and gym are quite small so you have to pick your moment

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

first room i was given was a king, but the view was terrible, because it overlooked a parking lot

open parking lot with not clear access. too old facilities: restaurant, lobby and swimming pool.

nothing except price was high but we had a really nice room by the pool.

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a

room is new with good facilities, and there is a parking lot

there is no parking

we didn't use the pool, but it looked perfect for a refreshing dip in the water

the room and the pool

no parking

non smoking, very well run by friendly staff, excellent facilities, close to centre and car parking

pool although small was perfect to cool down in

the hotel is spacious, has an attractive breakfast room and several public sitting areas as well as a beautiful

very central and comfortable, parking secured available

laundry on-site

the room and the rooftop pool, there s no bar, restaurant, no breakfast - just a few in house amenities

rooftop pool was clean and nice, really enjoyed it early in the morning and at night

location is great! everything is new and clean. wifi is good as well.

the a/c worked perfectly and the pool was a great addition

pool could have been cleaner and there were renovation works we weren t told about

there is an open kitchen where you can store your food and drinks and also cook if you want to, a real bonus

we had access to a pool at a nearby hostel which was great

pool was too far off site. downstairsrooms no windows and rather noisy.

the wifi speed and latency in my room, was not good, it might be better in other rooms, but they could

clean, it has convenient kitchen facilities so we could make tea and coffee and cook if we wanted to

breakfast could have been better. too cold in communal areas - air con way too strong.

additionally the wifi is very spotty and barely functions

don t think i would reserve a room with a private balcony and pool again since the public balcony everything

they made us a fruit breakfast to take out at 5

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and

small gym by appointment only was a hassle, but understood

you could hear people dragging the pool chairs around, kids yelling, etc

clean room, excellent breakfast and a wonderful swimming pool

they also have a great gym

gym is really super basic, mostly cardio machines and no heavy weights at all

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super

which was very good (be sure to get the almond croissant), at night we had some cocktails at the bar which were

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool (we will try those next

if i had to mention something it was the pool service could have been quicker

was wonderful and it's difficult to find anything wrong but the wifi was a little spotty and the breakfast could

there is a store and coffee bar as well in it and even has a pool in the center of the city

bad wifi, window blinds, little lighting in the room.

the service was excellent and the breakfast was really good

parking was more convenient but staff willing to step up to help

with 2 little kids that was such a terrible experience

reason i did not give a perfect rating was because it is not safe to older people to access the pool or to get

nice staff. great location, pretty facility, easy parking, good wifi

the location was central, they have swimming pool and the staff are friendly and helpful.

the hotel has a decent swimming pool.

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious

could have better gluten free breakfast options- otherwise the breakfast was very good!

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo

wonderful. great fun for the kids. lovely place. very comfortable suites.

breakfast has very limited options. pool needs cleaning.

loved the place and the pool

great jazz bar serving food called bird across the road and it s a nice short stroll to the

they accommodated us to what ever we needed and let us enjoy the pool pass hours

if you request in advance you can also join yoga every morning or book maya spa services

the staff was friendly and the parking area is secured with a gate at night

great location, clean and spacious room. friendly staff. serene pool.

distance to lively shops and restaurants and next door to a great coffee shop/restaurant for breakfast

no place to lounge near pool. not really a pool, almost just a beautiful water feature

design , pool,

breakfast was pretty sad

breakfast could be a little better

pool is tiny but enough for a dip in

great breakfast buffet - free wifi - bus station just in front (a good company, to go to cancun for instance)

we got free wifi because we had the club card.

the facilities of the hotel are good (pool, gym 24 hrs, business lounge)

last room service was a great touch added to serve its clientele

breakfast was wonderful--raoul, our waiter, was exceptional

pool needed more maintenance, a little small

the pool could be slightly heated

no bar in hotel

the breakfast was delicious and the cocktails too

pool is very small

the included breakfast was great: coffee, juice and a plate of fruits with yogurt and granola

the hotel as a covered parking lot, which is great if you have a rental car

breakfast was varied

very comfortable bed, nice pool, very good parking, safe

maybe update the pool area seating?

the staff is well trained the breakfast is delicious, and the service is top

the location was perfect and the little breakfast restaurant was superb

it has a private parking space and a patio with a cold swimming pool

loved some down time in the pool area

free parking for guests and cute pool

towels old and very small. wifi was very weak in room.

small but pleasant swimming pool, big enough for 5-6 strokes

is a beautiful colonial building with a courtyard pool and loads of lush plants and trees around

wifi wasn t working well in the room

great laundry over the road and located near amazing food options, great location

nice little pool, good breakfast, great location.

free parking directly across the street from the hotel

wifi was working properly and it was fast

location, great secure parking, very comfortable beds, really friendly, personable staff.

a cafe round the corner, where we bought croissants the evening before, and then had them for breakfast with

everything, staff, room was gorgeous and the swimming pool area is lovely.

super hotel. big room. free parking. good location. pool.

wonderful pool area with the new el nido pool bar (2pm to 7pm)

the room, the breakfast and the pool were without any reservations fantastic

american breakfast was the worst! location is great.

parking lot is too small, not enough for all guests or rooms

it was downtown, and parking was good

the breakfast

i liked the bar staff.

central hotel to explore the city center, parking in the nearby garage included in the price, friendly

hotel pretty and clean i liked the pool and lobby

great staff, spotless, super value, cute little pool with waterfall

they accommodated for early check in since i would have had to wait 3 hours

amazing location, big king bed, hot water, good wifi

gym is in very poor condition, please work on it a bit so you can offer a real gym for the hosts,

needs a little update. the wallpaper was peeling off. but good ac unit and good wifi.

spacious room, clean, room service.

modern clean, tea kettle in room. well kept and good parking.

we stayed in a jacuzzi suite, best deal ever! they even have bubbles! my kids were extra happy!

the pool wasn t too inviting and was out of commission during our stay.

the pool is minuscule and down another flight of stairs

although as mentioned in other comments, the pool is just a pod with some water

pool is more a dunk bath. it's very refreshing, though.

the big windown facing a balcony and overlooking the little pool. #23

the pool was big and nice

i'd have to nitpick. the wifi quality wasn't great, but it wasn't a big deal.

spacious rooms, nice sitting areas with pool

nice pool which, unfortunately, we did not get to use

no breakfast, but really good options only steps away from the hotel

parking is on a side of hotel and with a lot of baggage it could have been a trouble, but hotel's

a lovely courtyard with pool. excellent breakfast at a reasonable price. very quiet rooms.

maybe the bed could be more comfortable there is a parking but not guarded

property yard was lush and jungle-like with nice pool to cool off on hot days

open the pool at 10

great homemaid breakfast, we recommand this hotel at all

seems we got unlucky with the room, as it was right next to the laundry and was very noisy

breakfast was a very delicious way to start the day

the lady that received us was absolutely wonderful and cooked really good breakfast

location, staff were superb, delicious breakfast and nice decor

the pool area is another standout feature clean and inviting, surrounded by beautiful murals and lush

recently refurbished in historic style by the grandson of the original owners, who sets a high bar for welcoming

the restaurant in the hotel serves excellent food in the courtyard, the bar and a patio area right outside the

this property is beautifully decorated, the gardens and pool inviting, our breakfast exceptional and the bar

the breakfast was exceptional! huge servings beautifully prepared with excellent service.

selection for breakfast, location was perfect , nice pool area, very nice room, great

the wifi connection could have been better, there was a shortcoming at least for half a day

comfortable beds, great location, great breakfast, helpful staff, wonderful pool and patio courtyard

the breakfast was poor and served in a rather dull bar area attached to the hotel.

there is good wifi everywhere in the hotel, and also in the park next to it

just outside the main entrance is starbucks, with the strongest wifi signal i came across anywhere in the

bar not available in the evening

there is very little to dislike but a small bar for guests would be a good addition.

the wifi was inconsistent except downstairs.

the included parking is very convenient

room service was prompt, the lime mojitos were fantastic, sipping in the evenings by the pool, or

in early he helped me to take my luggage into storage and said that i could relax by the lovely pool until check

the staff weren't very helpful with transportation, laundry or attractions.

walk to loads of restaurants, parks, laundry, cafes, outdoor restaurants

i had to go downstairs to be able to use the restaurant wifi