beds were very comfy, suites were spacious, well equipped, bathroom nice . breakfast adequate

room nice a lot of space with a kitchen

my room was spacious, i liked the kitchenette and living was separated.

no soap in the bathroom, no soap in kitchen sink

some equipment in kitchen old.

good gym

couldn't have room service

the gym and small shops in the area compliment the hotel's amenities

, and the bar located just off the lobby with plenty of seating/ lounge area was a bonus

the front desk staff was great, they accommodated my early check in request as well as my late checkout request

we enjoyed the pool, gym, and in-room dining

pool, bathroom

the swimming pool and gym were a great addition.

clean large room quite modern indoor pool excellent spa

we enjoyed the pool, gym, and in-room dining

excellent customer from the front desk staff and the server that assist with breakfast.

breakfast was great location great

breakfast did not provide fruit and yogurt each day, inconsistent with replenishing coffee and

but good selection of continental breakfast that included make your own waffles

lighting of the rooms is not bad, but it needs stronger lighting, and the gym needs more equipment, and this is what i touched from those i knew in the gym

to have an in-house restaurant and room service although i didn't use either, maybe next time

they also have a shuttle (not sure where it goes as i didn't use it) (*)overall very good. shuttle very good. i d return. only suggestion is drain in tub/shower slow. (+)the shuttle driver hung around until we left baggage claim (+) it was only an 8 minute walk to the white plains hospital and they also offer a shuttle service (+)is great, staff was friendly and helpful, shuttle service from airport was perfect (+) great shuttle service to and from the white plains airport (+)very responsive staff, very conveniently located. airport shuttle to hpn (+)bed is very comfortable, great location in downtown white plains, and the free shuttle to the airport is a big plus (-)only drawback was that i was told the shuttle would pick me up even though i told them the time (i came in late) and was assured it (-)shuttle service was not available past 12am

room service maintenance was send up to the room within 5 minutes and confirmed the bed was broken

amazing so it was a non factor, the bed was so cozy i can't wait to come again, i had no idea the pool was open so this time i will be swimming and using the fire pit we had such a great time words

room was spotless enjoyed bar area

the bar was over priced and the restaurant worse for the quality in either.

loved the facilities- the pool and gym- and the room was spacious and bed was very comfortable

way too many kids in pool and hot tub

location was great for visiting and rooms nice. gym was awesome

room service skipped our room we had to call for clean towels

major pool updating needed

smell in the room ,kids running in the hallway late ,facet broken in the bathroom

kids in hotel should have be watched better throughout the evening

didnt know where any of the amenities such as gym, pool ,office center or breakfast was located

the 24/7 coffee bar was a plus since my boyfriend and i are avid coffee drinkers and the breakfast in the

there was an outside sitting area for non-smokers wish breakfast went to 10am every day miss the pool

free shuttle to hpn westchester airport.

great staff... super nice to kids

no ac or hand sanitizer in gym

check in was pleasant staff very helpful offered late check out

the ours the bar was open (no coffee after 9:30?)

i loved everything. this is the best place to stay in the area, bar none.

that it was a big issue, i would have had a couple of drinks but the bar was out of grey goose and tito's vodka

the bar and lounge and breakfast. the staff was awesome.

to restaurants or shopping, but it's an easy 5 minute drive to the middle of everything; they'll shuttle you to hpn or train station or downtown - great location for quick access to multiple

the staff at the front desk and shuttle were so helpful

nice gym

have two kids and they have a good time a lot of space and not safe environment so i'm happy with everything

great location, clean, spacious and comfy room, modern bar and workout room

the room service cleaners were just barging in the room, good thing we had the safety latch on.

wish there is one outdoor pool where kids could use as well

it offered outdoor fitness as the gym was closed due to covid-19

ol and gym).

ample parking

lots of parking

room service comes knocking asking if you are checking out at 8am and we called for early check in

lots of space to walk around and for my kids to run

hanging out in the parking lot with hotel security doors propped open and lots of noisy little kids roaming the hallways

our room from the front desk, we had to drive around back there seemed to be minimal staffing--no room service, restaurant closed on

coronavirus limits of facility as far as breakfast options and no gym or pool

kevin at the bar was phenomenal

a limited continental breakfast would have been nice. kids should been able to eat free.

chose this hotel for the pool, so the kids could splash around in the evening

i had to jump out of the way of a car with 2 kids hanging out the windows yelling

little tired. water bottle machine broken in gym.

wish there was free breakfast, cups in gym area, and free parking.

large, well appointed gym

gym facilities were not available.

the room was a little small and there is no pool just a gym and a giant courtyard but who cares about a courtyard in the fall/winter time

room quality, quietness, cleanliness, decor, beds, bathrooms, breakfast and helpfulness of staff

don't open, no bathtub, bed a little soft and could use extra blanket, not enough hangers, gym did not have lower weights, like 3 lb, 5-lb, 7-lb

don’t clean up around the mom's with small kids

very comfortable room and bed, quiet, clean, excellent breakfast.

i will not be going back to this hotel when i have kids

everything. staff. breakfast.

the location was great and the breakfast was really good. my kids and i had fun making waffles!

great feature was the 24 hr coffee bar the breakfast selections were awesome really surprised me

i was disappointed that the pool was not available, but that is beyond their control.

breakfast is nice not that many choices but great and delish

no coffee no wifi rooms too close could here person next door.

the room service menu was very limited with regard to food

price for room service very high

they had a great selection of pillows and a good room service menu

wifi is kind of slow for today's time.

modern, pool, bar , room, clean , love this hotel

parking

it had what i needed for the one night with my kids

room service was a bit pricey, but the food was really good

wished there was an indoor pool for the kids

over ran by kids in a large group so could not access a lot of the area to prepare a plate

and a day later the hotel manager gave me dollars to wash my belongings that wasn't enough to do laundry for two adult's and three children as i had to wash everything we came with for three

one elevator didn’t work. kids running up and down the hallway for a few houurs late evening

breakfast was good. coffee always available. laundry facility included.

- pleasant and easy staff full amenities including fitness center, parking and laundry

loved the restaurant food though, so good and filling and offers room service

there s no surveillance outside the parking lot

room service which in reality was a takeaway that was simply inedible - absolute disgrace the room

machine he said he wasn't sure if the vending machine was working also i ordered a coke with my room service it was so bad i couldn't drink it

breakfast was great

in pool without parents and acted very aggressive taking over the whole pool and my little girl not

the kitchenette with the breakfast bar is very convenient!

very nice set up, small kitchen was equipped with everything from pots, to dish washing detergent

room and large bath, full kitchen, large couch, just tons of room

surprised at the size of the accommodation, full kitchen, large bath.

it is 2017. the wifi should work.

the restaurant was excellent and the location the best, i stayed in a room facing the pool and it was wonderful

great hotel, very clean, modern. nice pool area. friendly staff. highly recommend.

i arrived late friday evening and after checking in promptly ordered room service

the room was not overlooking the valet parking

fun bar with dance lessons. tasteful renovations and decor.

the bar is also a restaurant and serves breakfast/lunch/dinner/snacks

eat) my room

the lounge, bar and gym. location to restaurants and pharmacy.

the lounge, bar and gym. location to restaurants and pharmacy.

breakfast was not what was posted on the pictures it was bag breakfast my kids only got to use the pool once in the 15 they said it was closed at 6:00 pm but it say it

i didn't eat breakfast we left early

free breakfast

access, gym 24 hrs,you have to book in advance however my family and i had a blast we had our 1 hr pool

breakfast and the gym

also we would have liked to know ahead of time that the pool wasn’t available

i love every inch of my room. to my surprise i had a mini kitchen i didn't expect.

the area adjoining the enclosed pool area was not inviting.

big, comfortable and have a very good kitchen accessories

easy access of the hotel, the friendliness and efficiency of the staff were as expected, and the breakfast was very good

is definitely a place to stay with kids, no rest for the weary

the room was spacious and clean and we loved the pool

thinking the restaurants and bars and room service would be open but they where not

kids splashing foot ball in pool, parent in hot

the food was a bit pricey, but food came out of the kitchen quickly

comfortable and clean. location was good for the areas we were visiting. pool was nice.

the curved shower bar also made it hard to sty in the tub

pool on

pool, beds, pillows

availability of microwave and place to wash laundry was nice

right by the i 95 highway comfortable bed and pillows setting and décor of room breakfast options nice fridge courteous, helpful

more breakfast

breakfast could be better

they have laundry facilities & location is good.

breakfast was great.staff

elevators, water stains and chipping ceiling paint from a history of roof leaks, cleanliness of gym and pool areas), conference and events were at full tilt during my stay but staffing at the

room service

augment gym jogs or outdoor enjoyment

expensive garage, no room service

we got to our hotel very late so we just ordered room service, and it seemed like a lot of money for not a lot of food

staff very accommodating room service was very good

by the way the restaurant at the hotel was run by one person and afte we ordered food for our kids and for me and my wife the waiter came after half hour and she said they didn’t have the

free wifi was fast location was great - could drive to a variety of places within 10

bar drinks very good and

the kids and adults were running the halls very loud and unmasked

outdated tv, no bar restaurant, gym could use some sprucing up

heated pool was perfect with many stores and food around

so i felt i was constantly walking around to reach the front desk, the gym, parking, and the pool

e the gym, pool, go outside to vape bc i respect the rules), and my room was pretty far away from everything,

food/room service was available

also, appreciated the guest laundry facility but not the terms and conditions for accessing 'free' wifi

complimentary breakfast was terrific

clean room and bedding good hot and cold breakfast selection

had a drink at the bar and the staff was very friendly and

even when my kids spoke

convenience to our location for weekend and fab pool for kids

comfortable bed, renovated bathroom, hot shower, friendly staff, large facilities

the parking, the beds, the location

convenience to our location for weekend and fab pool for kids

plenty of parking

rooms were nice and spacious, facilities of the partner hotel were nice and i used the gym there

pool a little small

there was a dirty washcloth in tub and an open bar of soap

comfort of room and bed! beautiful bar and restaurant!

the hot tub and pool were fabulous! good restaurant.

the complimentary breakfast ending at 9am was too early.

options from nearby restaurants, ideal location, starbucks coffee available to order, full kitchen

is great, room is spacey, clean, and has everything we needed, refrigerator and kitchen island

amazing beds, super clean rooms, luxurious bathrooms, lovely staff, and hot breakfast included

add additional waffle maker, and more selections of breakfast choices would be good.

was a broken ceiling tile and light fixture lying on the floor on my hallway, plus room service trays/remainders left in the hallway

loved the pool, our kids loved the pool because it goes from indoors to out doors

there was even a spa and a transport agency within hotel premises

the gym was the only nice part.

lot for 5 months, only because i intend to enjoy myself, after a life of sacrificing to raise my kids

it would have been great if there was a room service option or if the bar served food earlier

the pool and gym were great too

room service and hotel kitchen hours should be adjusted

the wifi internet performance is very good

open, but no room service

the hotel needs updating with decor, and gym equipment is archaic

was simple, but great when you wake up with hungry kids

gym needs improvement and they badly need to improve upon breakfast

free parking, free wifi, free premium cable channels, continental breakfast (fruit, bagels, muffins, coffee, tea, cereal

wouldn’t check if i could do early check in after i was told i could, & had us waiting at the lobby for about an hour w/o

offsite, on the street, or across the street, and then walk to the front desk with luggage and/or kids

breakfast was better than i expected although i only indulged in my ice coffee it everything looked

the early check in

there was not a bathroom spa as it was advertised at the time that the reservation was made

i love quiet comfort cleaness nice breakfast everything was perfect and very private.

wish that there was a way to inform guests that the pool was out of commission

the place is very quite, my daughter loves the indoor pool and spa.

the staff. desk staff the best, waitress overly nice though lol, bar tender very nice.

the restaurant is poor and the bar is a counter top

which had a swimming pool within the hotel premises

nice breakfast, clean rooms, pool

parking lot had some pot holes & breakfast was just ok.

parking. wasn t too bad but there was barely a spot for me once i got there.

breakfast and accomodations

pool wasn t open during our stay, unfortunately.

breakfast met expectation, stay met expectation

the bathroom was also very clean breakfast

the laundry facilities detergent dispenser didn’t work and ate my money

man in laundry room and strangers knocking on door late at night there are 2 prostitutes and a homeless

very clean and the laundry room was handy.

great staff, great location, free laundry room, great gym, no complaints

we didn’t use gym or laundry but they were really nice and big

nothing place met all my needs.free coffee all day. nice kitchenette.

suite had a stove, mw, fridge (full size), dishwasher and kitchen equipment i

spacious and clean with friendly and accommodating staff. free laundry is convenient.

wifi was okay but a bit spotty

spa tub

somehow only received room service once during my whole three-day stay

breakfast, wifi was pretty fast, easy place to get to, literally located right off the highway, gas

the wifi was descent

well appointed room nice bar area convenient location

old school customer service of an employee taking your bags from the car to your room and the room

was disappointed the bar and restaurant were closed

a little bit old hotel and have to be renewed. fitness centre a bit old as well.

we were permitted late check out

the bar is fun and has games which isn't totally a selling point

an hour in the pool with kids for towels

bar and restaurant are on the third floor attic space with no elevator and limited choices for

pub only open thursday-saturday excellent breakfast/ coffee beautiful

room was very clean and spacious

the kitchenette was tiny but serviceable

ice machine, coffee, and the kitchenette was not stocked with normal kitchen items to use with a kitchenette

i love the fact that the property has a swimming pool

nice clean pool and we grilled sausages from nearby italian grocery store

we reserved the room with 2 double beds but decided to upgrade to the kitchenette

residence inn had a full bar and the restaurant applebees is next door but they also offer roomservice

noise coming from the kids birthday party in the room net to me

the breakfast was excited and enjoy drinks at the bar as well

she was helpful, easy to approach and talk to and helped my kids make waffles

bar tender and bar were not stocked at all

the area it was located was perfect, free parking and it was clean.

the 5 star i give is for the room service.

location, the lack of room service, the price of the food which did not match the quality at all, but we had to have it

main areas of the hotel aren't particularly inviting and the gym was too warm and the water cooler didn't have cold water

location is good clean breakfast is good parking is good

the covid situation stopped the use of the pool which would be something i would have used

the breakfast was super good and the staff super friendly! super close to the train

clean, lovely and helpful staff, the pool looked really good, i didn’t get a chance to indulge unfortunately

the pool was warm, staff friendly, and rooms very well maintained.

very clean and nice breakfast included

they took 112 dollars from i was checked in for 15 minutes i'd never stay there dont leave your kids or be alone there it looks the re running a sex traffic ring very