breakfast no gym no pool because covid 19 but they don’t give you a discount and didn’t lower their prices

all the staff were great towards my kids

breakfast was great

did not like the breakfast, the sausage was'nt real sausage and the cup cakes (in the packages) was'nt fresh

kitchen

was on a level with kids running and screaming all night

staff, clean comfortable rooms, very safe area, very nice gym, nice pool, good location, short drive to shopping and

and gym are nice

you also have to become a bonvoy member just to have wifi

the pool area was a little small and when busy there were not enough beds.

breakfast was average--food could have been warmer

loved the breakfast

breakfast was very delicious

pool and gym closed due to county covid restrictions

access to swimming pool, gym due to covid but the prices were still high

incredible gym!!!!!!

beautiful pool with an indoor sauna and steam room

restaurant is a bit of a “scene” with club members wandering in and out of the bar area, many semi-clothed

loved the pool and front desk staff!

the spa and pool were so clean and beautiful. the service was excellent!! love this hotel.

the pool was out of service due to a leak with sucked.

ough the lines tend to be long), comfortable beds and rooms, happy hour every day from

to bart and restaurants, spacious rooms, comfortable bed, breakfast and for/purchase food was

the hotel was lovely.staff was kind and the room service did not take too long.

parking is not included 2: nobody picked up room service 3: the made to order breakfast and free drinks not available on weekends

there was dirty laundry/underwear left in the closet, the tv had to technologically serviced and the audio didn't

spotlessly clean. really nice and quiet gym. excellent and very helpful staff.

the property has everything to meet basic needs of a hotel (gym, sitting area, etc

early check in accommodated and front desk agent angela was very nice ! room was clean.

clean, stylish, and spacious room. easy access. quiet. nice gym.

the pool is freezing! no hot tub.

people it is very patient very nice and honest facilities immaculately beautiful and they have breakfast which is a plus

continental breakfast was great, one of the best breakfasts we have had at a hotel

the kitchen staff need a little nudging to keep enough plates, forks and eggs available for the

the kitchen is wonderful when you are away from home

restaurants or room service available in hotel at all except for small coffee machine in room

went to water park and ate across the street

a little more variety on the room service menu.

dn t test it out)

walk to the water park.

the hotel was super clean, the breakfast was delicious, and the staff were friendly and helpful

the gym is surprisingly nice and well-equipped for a hotel gym

breakfast was wonderful. the team member in the kitchen area, daisy, was exceptional!!!

exceptional staff, great breakfast, clean and comfortable rooms.

great breakfast, much better than the average

swimming pool was very clean, the staff who served the breakfast were very friendly, betty and criss, also the rest of the staff were very

i would have like to seat myself at breakfast as i wanted to have a more private conversation

liked the bar that was open late, the breakfast buffet and the gym

location, parking, comfortable bed, decent wifi, guest laundry.

swimming pool was very clean, the staff who served the breakfast were very friendly, betty and criss, also

early check in

the location was close to the freeway, airport, and golf course

mini golf is gone, the spa was drained and out of order, no shampoo or conditioner in rooms, and the

had a pool birthday party in the pool so my kids was uncomfortable other than that

no room service nor

gym sucks, spa was not open

loved the pool

very nice clean good breakfast. very nice. liked everything.

the pool area is wonderful, everything is super clean, the staff is very amicable and attentive

we were given the room next to gym and few nights even after 9 pm the noise was unbearable

the pool wasn't open

pool was nice but faced the parking lot

they also provide free breakfast

breakfast was great too

hideous pool and view of the freeway

hot tub/spa hours was too early to close and too late to open

the pool and hot tub was shut down from latest covid rules.

spa was unavailable

didn’t have a pool like advertised

eggs at breakfast

the breakfast was good, but since they opened the kitchen at 5:30 a

they only had pool towels

our room mustvof been by the laundry room we heard clingy noise all

nice clean rooms and friendly staff. parking for disabled guests.

trees in parking lot dropped a lot of pollen on our vehicle

breakfast was individually wrapped /packaged danish and protein bars so that we can grab one on the

no breakfast

the daily rate is too high for a place that only offers a room and onsite parking

breakfast and great staff awesome rooms too

great customer service, cleanliness and well lit parking lot.

kids screaming across from my room for hours, had to change rooms

rooms are inviting, the grounds are beautiful and the pool, spa, and tennis courts give kids / families a lot to do

the spa facilities, workout area, and pool were exceptional

this is more of a family place with lots of kids around

the spa and gym were a great amenity and we were invited to use it even after we checked out that

the gym was the only amenity open and the rooms were slightly dated l

gym was incredibly hot but i alerted them and they turned on the air conditioning and it eventually

great location. nice pool for kids. nice restaurant and bar on premises.

pool was surrounded by redwood trees

limited restaurant hours, no room service, no maid service. hotel seems very outdated

there was a fitness center & swimming pool

proximity to the purpose for our stay and free parking guest laundry

no breakfast option due to staff shortages, no hot tub but nice pool, no gym

very clean room, bed and bath. complimentary coffee & tea. outdoor heated pool.

i wish pool were longer for lap swimming

good for parents visiting kids going to berkeley

kids liked kid check in

no room service even though there is a restaurant in the hotel

compostable room service presentation is horrible

beds were a little hard and no room service, microwave, or refrigerator

clean, comfortable room, friendly staff, delicious breakfast, comfortable surroundings.

the morning breakfast was really good, nice selection

even got to have the breakfast buffet, with workers serving us what we chose to eat in a to-go container

breakfast was delicious and the service was excellent

needs more and better gym equipment

the hotel offered free ev charging

pool was not as advertised!

liked shuttle service to and from bart

staff was super helpful, arranged a shuttle to jack london square as well as help the 3 of us that forgot a toothbrush

room,pier, hotel bar/pool,staff, location(embarcadero cove)

the place is clean and early check in was possible

the gym could use a bench.

breakfast was good standard holiday inn express fare

usually quiet even when busy and over the holidays. breakfast good and ample.

location, breakfast & cleanliness

breakfast was great

laundry room, ac pretty much everything

liked the breakfast service, it was good

trouble getting the laundry machines to work because the card readers and app was not working properly

good security at doors, nice hot tub and convenient parking. very nice breakfast

no breakfast option

very clean, great breakfast and gym

nice gym equipment

great location, great breakfast, fridge, micro & gym & ac, a+ (cel reception bad)the place doesn't seem old & looks good but definitely needs deep

gym…clean room….quiet…friendly staff…

everything. also, thank you for accommodating the late check out time request.

free laundry service

only stayed for one night, it was nice, i liked that they had laundry.

ordered room service and was not very impress with my chicken caesar salad

gym hours were too short they didn t come and clean the room daily bathroom was very small

enjoy that they keep the pool and hot tub working and clean

enjoy my stay, kitchen personal and check in staff were wonderful. definitely will come back

free breakfast was excellent, the laundry facilities were in good shape and plentiful

staff communication, breakfast, gym

got a bit boring because it's the same options everyday and the gym is a bit small, but we liked a lot about this place and would definitely stay here again

i wish there was a restaurant or bar but it was very nice

room and fitness center.

knowledge of bar staff. didn’t know which beers were weaker because “i don’t drink beer”

there's a fitness room and a pool which is pretty good

desk staff and late night bar and restaurant staff were excellent

room service responded quickly and the food fair priced and good

we liked everything. the coffee bar was excellent and the breakfast was very nice.

this time there were screaming kids and adults in pool

the dining staff could not of been more helpful and patient with our group which included four kids

room service

pool , jacuzzi and gym and bar in hotel

stay, super clean room, nice facilities (gym, pool, bar, restaurant), and comfortable bed

the first room smelled like a kids, gym locker

was very good, view of the bay excellent en there was a small gym to work out

stay, super clean room, nice facilities (gym, pool, bar, restaurant), and comfortable bed

near the airport with free shuttle to/from airport. timely shuttling.

need better tv channel selection, especially for kids

noisy kids in the rooms around me. it felt like they stuck me on an all kids floor.

the lobby bar and bistro met our needs after a long flight from honolulu

free breakfast, gym or access to courtyard due to ridiculous california covid laws

very clean. location. staff were great. free laundry.

my room was above the laundry room way way back

op laundry machines with no way to get change on premises didn't make sense

room service tray left across from my room for over 24 hours.

the gym is outdated. the breakfast quality is not up to the hilton standards

room service starts at 5 pm.

the gym was the best i have ever seen with several treadmills, a bike, a rower, free weights, medicine

fight for comped breakfast, no comp bar drinks

has only one thing going for it - location - next to jack london square - where there is a great bar / eatery attached to a bowling alley

breakfast attendee attitude was bad

lousy bag breakfast

they do have free continental breakfast

fun bar directly across the street

hotel had a great breakfast and the airport shuttle was great

staff are friendly. the place was clean. breakfast was good.

the hotel room, front desk service and breakfast were all excellent.

wish they had a jacuzzi or hot tub next to the pool

though a little higher that surrounding hotels, very clean, breakfast in the morning and the bar was amazing

the friendliness of staff was good. airport shuttle service free wifi. rooms are spacious.

guys are really friendly in bar and really know to accommodate guest

the refrigerator stunk and didn t work, and two hours before it was time for me to check out room service kept knocking on my door to ask me if i m staying or checking out every 30mins

wifi not working, not friendly nor helpful staff.

room service